MacBook reformat issue

Hi, apologies in advance if this is the wrong message board.
I am trying to help a friend with his daughters macbook.  I am not particularly savvy with Apple products, having kept to my windows system.
This particular macbook, 2010 model i believe, had an issue with its hard drive, the drive was ultimately replaced, as no OS ever came with the computer she is struggling with how to get it working.
I felt certain that if she purchased it new, then she of course has the rights to whichever version of OS came with it.  But the question is how to get it back on there?
I have read many articles on here and other websites.  I read about holding command, option and R and triggering some kind of online restore, but nothing happens when i try this.  A friend gave me a disc that is supposed to be a restore disc for MAC OS X, we are not sure this is the right OS, which gets me into OS X Utilities, however when i try to install OS X, I get a message saying that it was "unable to download additional components needed to install MAC OS X"  I did have the wireless active before doing this.
If it were a PC I would have it sorted by now, I am sure it cant be this hard.  Hoping somebody on here can point me in the right direction.
Thanks for reading
Mike

The 2010 model was the last macbook and shipped with OS install discs for OS X 10.6.3. If she bought the mac new she got those discs, of she doesn't have them she needs to replace them. You can contact Apple support at 1-800-MY APPLE and request a set of original discs. Discs from another model mac will not install, that's probably the case with the disc you've borrowed.
You can also purchase a retail OS X disc from Apple for $19.99 here
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
Here are the full specs for that macbook
http://www.everymac.com/systems/apple/macbook/specs/macbook-core-2-duo-2.4-white -13-polycarbonate-unibody-mid-2010-specs.html

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    Error Code:      0x02000148
    Trap Number:     133
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           0x10947a000 -        0x10947affd  WindowServer (599.20.11) <1A1CC705-012E-3B8D-95FB-6E1883EA2952> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/CoreGraphic s.framework/Resources/WindowServer
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        0x7fff8e400000 -     0x7fff8e407fff  com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
        0x7fff8e408000 -     0x7fff8e40bff7  libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
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        0x7fff96550000 -     0x7fff96556ff7  libCGXCoreImage.A.dylib (599.20.11) <A787F160-6963-38B5-AF86-D5541E0492F1> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCo reImage.A.dylib
        0x7fff96557000 -     0x7fff96559fff  libRadiance.dylib (1042) <B91D4B97-7BF3-3285-BCB7-4948BAAC23EE> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
        0x7fff969c7000 -     0x7fff96a09ff7  libauto.dylib (185.5) <F45C36E8-B606-3886-B5B1-B6745E757CA8> /usr/lib/libauto.dylib
        0x7fff96a55000 -     0x7fff96a60fff  libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib
        0x7fff96abd000 -     0x7fff96d91fc7  com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
        0x7fff96d92000 -     0x7fff96d96fff  libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
        0x7fff96d97000 -     0x7fff96d97fff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
        0x7fff96dce000 -     0x7fff96e5efff  com.apple.Metadata (10.7.0 - 800.23) <BFEE576F-D779-300B-B685-26A3A008710A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
        0x7fff96f3a000 -     0x7fff96f61ff7  libsystem_network.dylib (241.3) <8B1E1F1D-A5CC-3BAE-8B1E-ABC84337A364> /usr/lib/system/libsystem_network.dylib
        0x7fff96f62000 -     0x7fff96fbdffb  com.apple.AE (665.5 - 665.5) <BBA230F9-144C-3CAB-A77A-0621719244CD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
        0x7fff97010000 -     0x7fff97061ff3  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
        0x7fff97062000 -     0x7fff9721aff3  libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
        0x7fff975b5000 -     0x7fff97641ff7  com.apple.ink.framework (10.9 - 207) <8A50B893-AD03-3826-8555-A54FEAF08F47> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
        0x7fff978c0000 -     0x7fff978ecfff  com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
        0x7fff978ed000 -     0x7fff978eeff7  com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
        0x7fff97a3a000 -     0x7fff97e6dffb  com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
        0x7fff97e6e000 -     0x7fff97f39fff  libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
        0x7fff97f7e000 -     0x7fff97f89fff  libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
        0x7fff97fed000 -     0x7fff980d4ff7  libxml2.2.dylib (26) <A1DADD11-89E5-3DE4-8802-07186225967F> /usr/lib/libxml2.2.dylib
        0x7fff980d8000 -     0x7fff980e0fff  libsystem_dnssd.dylib (522.90.2) <A0B7CF19-D9F2-33D4-8107-A62184C9066E> /usr/lib/system/libsystem_dnssd.dylib
        0x7fff980e1000 -     0x7fff9812ffff  com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
        0x7fff98130000 -     0x7fff98155ff7  com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
        0x7fff98156000 -     0x7fff98167ff7  libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
        0x7fff98168000 -     0x7fff981d7ff1  com.apple.ApplicationServices.ATS (360 - 363.3) <546E89D9-2AE7-3111-B2B8-2366650D22F0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
        0x7fff981d8000 -     0x7fff981e7ff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
        0x7fff98209000 -     0x7fff98216fff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
        0x7fff98217000 -     0x7fff983b3ff3  com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
        0x7fff983b9000 -     0x7fff983d1ff7  com.apple.GenerationalStorage (2.0 - 160.2) <79629AC7-896F-3302-8AC1-4939020F08C3> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
        0x7fff9845a000 -     0x7fff9851cff5  com.apple.CoreText (352.0 - 367.19) <24848DF1-67EC-3D41-9548-1F14C6DFBBF9> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
        0x7fff98548000 -     0x7fff9854dfff  com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff9854e000 -     0x7fff98555ff7  libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
        0x7fff9867d000 -     0x7fff98699fff  libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
        0x7fff987d1000 -     0x7fff988bffff  libJP2.dylib (1042) <01D988D4-E36F-3120-8BA4-EF6282ECB010> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
        0x7fff988c6000 -     0x7fff988d6fff  libbsm.0.dylib (33) <2CAC00A2-1352-302A-88FA-C567D4D69179> /usr/lib/libbsm.0.dylib
        0x7fff988de000 -     0x7fff988efff7  libz.1.dylib (53) <42E0C8C6-CA38-3CA4-8619-D24ED5DD492E> /usr/lib/libz.1.dylib
        0x7fff988f2000 -     0x7fff98917ff7  com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
        0x7fff99295000 -     0x7fff992aeff7  com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
        0x7fff9931c000 -     0x7fff99343ffb  libsystem_info.dylib (449.1.3) <7D41A156-D285-3849-A2C3-C04ADE797D98> /usr/lib/system/libsystem_info.dylib
        0x7fff99573000 -     0x7fff995a2ff5  com.apple.GSS (4.0 - 2.0) <62046C17-5D09-346C-B08E-A664DBC18411> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
        0x7fff995a3000 -     0x7fff9988dfff  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff9989b000 -     0x7fff9989efff  com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
        0x7fff9989f000 -     0x7fff998a3fff  com.apple.IOAccelerator (98.14 - 98.14) <13EE735B-BD43-3E9B-9908-E423A17C4517> /System/Library/PrivateFrameworks/IOAccelerator.framework/Versions/A/IOAccelera tor
        0x7fff998fc000 -     0x7fff99943fff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
        0x7fff9a7c5000 -     0x7fff9a80cff7  libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 75
        thread_create: 1
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 10827
        thread_create: 3
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=146.5M resident=56.1M(38%) swapped_out_or_unallocated=90.4M(62%)
    Writable regions: Total=830.7M written=14.5M(2%) resident=80.6M(10%) swapped_out=10.3M(1%) unallocated=750.1M(90%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                  33.0M
    CG framebuffers                   379.7M
    CG raster data                      436K
    CG shared images                    212K
    CoreAnimation                      10.4M
    CoreGraphics                         36K
    Dispatch continuations             8192K
    IOKit                              62.2M
    IOKit (reserved)                  256.0M        reserved VM address space (unallocated)
    Kernel Alloc Once                     8K
    MALLOC                             76.6M
    MALLOC (admin)                       32K
    Memory Tag 247                      500K
    Memory Tag 252                     4040K
    OpenGL GLSL                        3840K
    STACK GUARD                        56.0M
    Stack                              10.1M
    VM_ALLOCATE                        2288K
    __CGSERVER                            4K
    __DATA                             9708K
    __LINKEDIT                         66.9M
    __TEXT                             79.6M
    __UNICODE                           544K
    mapped file                        59.2M
    shared memory                        68K
    ===========                      =======
    TOTAL                               1.1G
    TOTAL, minus reserved VM space    863.0M
    System Profile:
    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD TOSHIBA MK5065GSXF, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: IR Receiver
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
    I have taken it into the genius bar for all this, and the laptop cleared all their tests, so I have no idea what to do. Any help is appreciated!

    BUMP.
    I actually showed this to Apple geniuses when I took my computer to the apple store, and it's still here. In console it says:
    kernel[0]: Previous Shutdown Cause: -128
    I don't know if that's related or not, but maybe helps?

  • Macbook pro issues (hardware or software)

    Dear friends,
    I am starting to lose faith in apple products... My previous macbook pro also did weird things until it was inoperable.
    Now my current macbook pro, a mid-2010 15", is experiencing issues.
    Everything was great, until I updated to mac os x lion. Snow leopard was running amazingly great. After lion, my mac
    started crashing (first an application crashed and after 10 sec the whole system crashed) on a regular basis. Every time
    it was essential to force shut-down my mac. Note that finder was crashing weirdly often, something that being myself a
    mac user since 2004 seems very strange...
    Another symptom was lag. My mac was lagish every now and then for a very short period of time. It was not that big a deal,
    so I ignored it. 2-3 seconds of beach ball every day.... What seems odd, is that I got that beach ball most likely when surfing on
    safari app. It seems odd, because I think beach ball means the system is waiting for the hard disk. Also, it was very common for
    a beach ball in a java environment like facebook.
    Last and least was after turning my mac on, the system froze on startup. After the next startup everything seemed great, but something
    messed with bluetooth. I couldn't use both bluetooth mouse and keyboard. The problem caused was, super super lag for the bluetooth
    mouse AND keyboard. I thought that was a perfect excuse to finally do a clean install on my mac.
    Now, the problem I experience, which make me super-anxious, is the following. I start worrying that my issues are caused by hardware.
    Running a super clean install of snow leopard, First thing I want to do, is software update. I choose software update aandd boom.
    Crash report. I hope the reason it crashed is that I have not installed even iLife, but now that symptoms vary, thought that could worth
    sharing.... What do you guys think the problem(s) is(are) ?
    Thanks for helping
    P.S. I didn't ever use more than 70% of HD capacity
    Process:         SoftwareUpdateCheck [231]
    Path:            /System/Library/CoreServices/Software Update.app/Contents/Resources/SoftwareUpdateCheck
    Identifier:      SoftwareUpdateCheck
    Version:         ??? (???)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [217]
    Date/Time:       2011-12-21 23:42:53.936 +0200
    OS Version:      Mac OS X 10.6.3 (10D2101a)
    Report Version:  6
    Interval Since Last Report:          55 sec
    Crashes Since Last Report:           1
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                      7F9AA470-AD5B-4981-AF76-3ED33BDD3C16
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: 0x000000000000000d, 0x0000000000000000
    Crashed Thread:  7
    Application Specific Information:
    objc_msgSend() selector name: respondsToSelector:
    Thread 0:  Dispatch queue: com.apple.main-thread
    0   com.apple.CoreFoundation           0x00007fff87b06421 CFArrayCreateMutable + 1
    1   com.apple.CoreFoundation           0x00007fff87b5296e -[__NSPlaceholderArray initWithCapacity:] + 62
    2   com.apple.Foundation               0x00007fff84945dd2 -[NSXMLChildren init] + 121
    3   com.apple.Foundation               0x00007fff84948e86 -[NSXMLElement setAttributes:] + 141
    4   com.apple.Foundation               0x00007fff84948a82 -[NSXMLElement dealloc] + 124
    5   com.apple.CoreFoundation           0x00007fff87b2cd56 _CFAutoreleasePoolPop + 230
    6   com.apple.Foundation               0x00007fff848f2e9b -[NSAutoreleasePool release] + 158
    7   SoftwareUpdateCheck                0x0000000100002123 0x100000000 + 8483
    8   SoftwareUpdateCheck                0x0000000100001760 0x100000000 + 5984
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                  0x00007fff83a6b4ea kevent + 10
    1   libSystem.B.dylib                  0x00007fff83a6d3bd _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                  0x00007fff83a6d094 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                  0x00007fff83a6cbbe _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                  0x00007fff83a6c4e8 _pthread_wqthread + 353
    5   libSystem.B.dylib                  0x00007fff83a6c385 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                  0x00007fff83a5275a mach_msg_trap + 10
    1   libSystem.B.dylib                  0x00007fff83a52dcd mach_msg + 59
    2   com.apple.CoreFoundation           0x00007fff87b44452 __CFRunLoopRun + 1698
    3   com.apple.CoreFoundation           0x00007fff87b438df CFRunLoopRunSpecific + 575
    4   com.apple.Foundation               0x00007fff849804e3 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
    5   com.apple.Foundation               0x00007fff84900ead __NSThread__main__ + 1429
    6   libSystem.B.dylib                  0x00007fff83a8b8b6 _pthread_start + 331
    7   libSystem.B.dylib                  0x00007fff83a8b769 thread_start + 13
    Thread 3:
    0   libSystem.B.dylib                  0x00007fff83a96286 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation           0x00007fff87b65ef2 __CFSocketManager + 818
    2   libSystem.B.dylib                  0x00007fff83a8b8b6 _pthread_start + 331
    3   libSystem.B.dylib                  0x00007fff83a8b769 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                  0x00007fff83a6c30a __workq_kernreturn + 10
    1   libSystem.B.dylib                  0x00007fff83a6c71c _pthread_wqthread + 917
    2   libSystem.B.dylib                  0x00007fff83a6c385 start_wqthread + 13
    Thread 5:  JavaScriptCore: FastMalloc scavenger
    0   libSystem.B.dylib                  0x00007fff83a8d316 __semwait_signal + 10
    1   libSystem.B.dylib                  0x00007fff83a8d1a5 nanosleep + 148
    2   libSystem.B.dylib                  0x00007fff83ada0a4 sleep + 61
    3   com.apple.JavaScriptCore           0x00007fff8718c110 ***::TCMalloc_PageHeap::scavengerThread() + 96
    4   com.apple.JavaScriptCore           0x00007fff8718c2f9 ***::TCMalloc_PageHeap::runScavengerThread(void*) + 9
    5   libSystem.B.dylib                  0x00007fff83a8b8b6 _pthread_start + 331
    6   libSystem.B.dylib                  0x00007fff83a8b769 thread_start + 13
    Thread 6:
    0   libSystem.B.dylib                  0x00007fff83a6c30a __workq_kernreturn + 10
    1   libSystem.B.dylib                  0x00007fff83a6c71c _pthread_wqthread + 917
    2   libSystem.B.dylib                  0x00007fff83a6c385 start_wqthread + 13
    Thread 7 Crashed:
    0   libobjc.A.dylib                    0x00007fff81fac1d8 objc_msgSend_vtable5 + 16
    1   ...le.SoftwareUpdate.framework     0x00007fff81f84662 -[SUSession(CallbackDispatching) _dispatchDelegateCallbackOnMainThread:withObject:withObject:withObject:] + 80
    2   com.apple.Foundation               0x00007fff84956a4d __NSFireTimer + 114
    3   com.apple.CoreFoundation           0x00007fff87b45708 __CFRunLoopRun + 6488
    4   com.apple.CoreFoundation           0x00007fff87b438df CFRunLoopRunSpecific + 575
    5   com.apple.Foundation               0x00007fff8493ba38 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
    6   com.apple.Foundation               0x00007fff8498749e -[NSRunLoop(NSRunLoop) runUntilDate:] + 78
    7   ...le.SoftwareUpdate.framework     0x00007fff81f8039d -[SUDownloadAndVerifyOperation main] + 247
    8   ...le.SoftwareUpdate.framework     0x00007fff81f878eb -[SUProductDownloadOperation main] + 1033
    9   ...le.SoftwareUpdate.framework     0x00007fff81f85592 -[SUSessionImpl downloadAndVerifyAllProductsSync:] + 396
    10  ...le.SoftwareUpdate.framework     0x00007fff81f8435d -[SUSession(MainThread) _sessionMain:] + 850
    11  com.apple.Foundation               0x00007fff84900ead __NSThread__main__ + 1429
    12  libSystem.B.dylib                  0x00007fff83a8b8b6 _pthread_start + 331
    13  libSystem.B.dylib                  0x00007fff83a8b769 thread_start + 13
    Thread 7 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000020  rbx: 0x00000001159f29c0  rcx: 0x00000001159f31f0  rdx: 0x00007fff81f963cd
      rdi: 0x000000011598db10  rsi: 0x00007fff82e8de48  rbp: 0x000000010077fd50  rsp: 0x000000010077fcf8
       r8: 0x00007fff702678c0   r9: 0x0000000115020950  r10: 0x00000001001c7351  r11: 0xb800020000000000
      r12: 0x00000001159f31f0  r13: 0x0000000115020950  r14: 0x00007fff702678c0  r15: 0x00000001159f31f0
      rip: 0x00007fff81fac1d8  rfl: 0x0000000000010202  cr2: 0x000000012856c000
    Binary Images:
           0x100000000 -        0x100002fff  SoftwareUpdateCheck ??? (???) <F16D4A0F-17DA-BC69-6948-EBA3713518BC> /System/Library/CoreServices/Software Update.app/Contents/Resources/SoftwareUpdateCheck
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <9B995E17-37AC-B849-C124-E97BE32B778A> /usr/lib/dyld
        0x7fff8008e000 -     0x7fff800d8ff7  com.apple.Metadata 10.6.3 (507.8) <2193434D-C43B-C1D8-6326-48B25C0CCA11> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
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        0x7fff87396000 -     0x7fff873ebfef  com.apple.framework.familycontrols 2.0.1 (2010) <5494ABA6-0E9F-4CA2-120C-DBC240CC7FCF> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
        0x7fff87668000 -     0x7fff876a5fff  com.apple.LDAPFramework 2.0 (120.1) <1683330C-2908-9A45-AFF1-2282792C2570> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
        0x7fff876a6000 -     0x7fff876f5fef  libTIFF.dylib ??? (???) <87349890-8ACA-C2FD-D8A7-1617A27D88BF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff8775b000 -     0x7fff877aaff7  com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <17EFD646-6F53-36E9-56BF-5A339E83EFFC> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
        0x7fff877ab000 -     0x7fff87837fef  SecurityFoundation 36840.0.0 (compatibility 1.0.0) <B53D84B1-79EA-1AFB-0830-7A865E1F6521> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
        0x7fff87838000 -     0x7fff87884fff  libauto.dylib ??? (???) <205CE82B-3DE0-4A9D-CEB9-F6A3DDA22ED4> /usr/lib/libauto.dylib
        0x7fff87885000 -     0x7fff878abfe7  libJPEG.dylib ??? (???) <440FA813-F1E2-FCC3-BE63-500A45F972BE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
        0x7fff878ac000 -     0x7fff879bbfe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <5C73FE56-9A92-15B8-CA89-08E25A418DA7> /usr/lib/libcrypto.0.9.8.dylib
        0x7fff879bc000 -     0x7fff87ad5fef  libGLProgrammability.dylib ??? (???) <69D69589-B572-20A5-7C74-EDE0A1B9A845> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
        0x7fff87ad6000 -     0x7fff87af7fff  libresolv.9.dylib 40.0.0 (compatibility 1.0.0) <E34F3FC9-8CB3-2AB5-877E-D3D36273AF60> /usr/lib/libresolv.9.dylib
        0x7fff87af8000 -     0x7fff87c6dfef  com.apple.CoreFoundation 6.6.1 (550.19) <D119AB06-B148-8FE2-3137-7BF50A29F084> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
        0x7fff87cb1000 -     0x7fff87cb6fff  libGFXShared.dylib ??? (???) <B2682015-C7B4-AF4D-48FD-D3AC175062C0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
        0x7fff87cb7000 -     0x7fff87cc2ff7  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <60484D84-BA63-13DD-50E9-ABDA402C3C45> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
        0x7fff87cc8000 -     0x7fff87ccdfff  libGIF.dylib ??? (???) <FBCF8D99-52D0-E743-C01A-528CDE05C399> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
        0x7fff87f11000 -     0x7fff87f12ff7  com.apple.audio.units.AudioUnit 1.6.3 (1.6.3) <5264A680-010D-4DD6-911E-04AD0DA3D0B4> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
        0x7fff87f13000 -     0x7fff87f44fff  libGLImage.dylib ??? (???) <B8F8BB6F-7E97-54F0-B1AA-0C7495C27EAE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
        0x7fff87f60000 -     0x7fff8811afff  com.apple.ImageIO.framework 3.0.2 (3.0.1) <EB87E6F6-74CA-48E2-FB31-B866C879D538> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
        0x7fff884a0000 -     0x7fff884b6ff7  com.apple.MultitouchSupport.framework 204.13 (204.13) <FB283E51-94DC-D1C0-0EFC-7B773966EDAF> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
        0x7fff884c0000 -     0x7fff88500ff7  com.apple.MediaKit 10.2 (482) <3EA482BB-BA9D-C8D6-4B52-F4EEC83277D1> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff8866b000 -     0x7fff88d68037  com.apple.CoreGraphics 1.543.34 (???) <31C0EC15-C448-2387-E84B-E943758A2BA3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fffffe00000 -     0x7fffffe01fff  libSystem.B.dylib ??? (???) <D8F3BC70-08DE-8D03-2930-2ACC3F05F5ED> /usr/lib/libSystem.B.dylib
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.14.7)
    Bluetooth: Version 2.3.2f5, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9SA02, 298.09 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS23N, 7.8 GB
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfa100000
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8218, 0xfa113000
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0xfa130000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0237, 0xfa120000
    USB Device: Hub, 0x0424  (SMSC), 0x2514, 0xfd100000
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0xfd120000
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8507, 0xfd110000

    Maybe it's a kernel thing ???
    Interval Since Last Panic Report:  10452 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    7F9AA470-AD5B-4981-AF76-3ED33BDD3C16
    Thu Dec 22 16:03:25 2011
    panic(cpu 0 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002b3777, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0xffffff80978f5004, CR3: 0x0000000068484034, CR4: 0x00000000000206e0
    RAX: 0xffffff800cae8040, RBX: 0xffffff800bd5ff20, RCX: 0x0000000001000000, RDX: 0x6fdf1e7262adfcea
    RSP: 0xffffff807c51baf0, RBP: 0xffffff807c51baf0, RSI: 0x0000000000000000, RDI: 0x6fdf1e7262adfcea
    R8:  0xffffff807c51bc60, R9:  0x0000000000000000, R10: 0x000000000000000e, R11: 0x0000000000000005
    R12: 0xffffff800dd3c400, R13: 0xffffff8018c32800, R14: 0x59eb5286df24e57a, R15: 0xffffff800dd3c400
    RFL: 0x0000000000010207, RIP: 0xffffff80002b3777, CS:  0x0000000000000008, SS:  0x0000000000000010
    CR2: 0xffffff80978f5004, Error code: 0x0000000000000000, Faulting CPU: 0x0
    Backtrace (CPU 0), Frame : Return Address
    0xffffff807c51b7b0 : 0xffffff8000220702
    0xffffff807c51b830 : 0xffffff80002c266d
    0xffffff807c51b9d0 : 0xffffff80002d7a1d
    0xffffff807c51b9f0 : 0xffffff80002b3777
    0xffffff807c51baf0 : 0xffffff8000617638
    0xffffff807c51bb10 : 0xffffff7f811d5294
    0xffffff807c51bb40 : 0xffffff7f811da289
    0xffffff807c51bb80 : 0xffffff8000652a7e
    0xffffff807c51bbe0 : 0xffffff800065343b
    0xffffff807c51bd20 : 0xffffff80002a3898
    0xffffff807c51be20 : 0xffffff8000223006
    0xffffff807c51be50 : 0xffffff8000214829
    0xffffff807c51beb0 : 0xffffff800021bb58
    0xffffff807c51bf10 : 0xffffff80002aead0
    0xffffff807c51bfb0 : 0xffffff80002d801e
          Kernel Extensions in backtrace:
             com.apple.iokit.IOSurface(80.0)[6E1C02A8-AFF7-381A-B90A-B0BEFF280BEE]@0xffffff7 f811d3000->0xffffff7f811e4fff
    BSD process name corresponding to current thread: com.apple.qtkits
    Mac OS version:
    11C74
    Kernel version:
    Darwin Kernel Version 11.2.0: Tue Aug  9 20:54:00 PDT 2011; root:xnu-1699.24.8~1/RELEASE_X86_64
    Kernel UUID: 59275DFA-10C0-30B3-9E26-F7B5DFB1A432
    System model name: MacBookPro6,2 (Mac-F22586C8)
    System uptime in nanoseconds: 629533191220
    last loaded kext at 252762579734: com.apple.filesystems.smbfs          1.7.0 (addr 0xffffff7f8078d000, size 241664)
    last unloaded kext at 392375240314: com.apple.driver.IOBluetoothHIDDriver          4.0.1f4 (addr 0xffffff7f813b7000, size 73728)
    loaded kexts:
    com.apple.filesystems.smbfs          1.7.0
    com.apple.filesystems.afpfs          9.8
    com.apple.nke.asp_tcp          6.0.1
    com.apple.driver.AppleHWSensor          1.9.4d0
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.1.3f7
    com.apple.driver.AppleMikeyDriver          2.1.3f7
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AGPM          100.12.42
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.26
    com.apple.driver.SMCMotionSensor          3.0.1d2
    com.apple.driver.AppleIntelHDGraphics          7.1.4
    com.apple.driver.AppleIntelHDGraphicsFB          7.1.4
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AudioIPCDriver          1.2.1
    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.5d4
    com.apple.driver.AppleMuxControl          3.0.16
    com.apple.GeForce          7.1.4
    com.apple.driver.AppleLPC          1.5.3
    com.apple.driver.AppleUSBTCButtons          225.2
    com.apple.driver.AppleUSBCardReader          3.0.1
    com.apple.driver.AppleIRController          312
    com.apple.driver.AppleUSBTCKeyboard          225.2
    com.apple.iokit.SCSITaskUserClient          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.driver.AppleUSBHub          4.5.0
    com.apple.iokit.IOAHCIBlockStorage          2.0.1
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AirPort.Brcm4331          512.20.18
    com.apple.driver.AppleEFINVRAM          1.5.0
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.iokit.AppleBCM5701Ethernet          3.0.8b2
    com.apple.driver.AppleAHCIPort          2.2.0
    com.apple.driver.AppleUSBEHCI          4.5.0
    com.apple.driver.AppleACPIButtons          1.4
    com.apple.driver.AppleRTC          1.4
    com.apple.driver.AppleHPET          1.6
    com.apple.driver.AppleSMBIOS          1.7
    com.apple.driver.AppleACPIEC          1.4
    com.apple.driver.AppleIntelCPUPowerManagementClient          167.0.0
    com.apple.driver.AppleAPIC          1.5
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1
    com.apple.driver.AppleIntelCPUPowerManagement          167.0.0
    com.apple.security.SecureRemotePassword          1.0
    com.apple.kext.triggers          1.0
    com.apple.driver.DspFuncLib          2.1.3f7
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOSurface          80.0
    com.apple.iokit.IOBluetoothSerialManager          4.0.1f4
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.4
    com.apple.driver.AppleHDAController          2.1.3f7
    com.apple.iokit.IOHDAFamily          2.1.3f7
    com.apple.iokit.IOAudioFamily          1.8.3fc11
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.ApplePolicyControl          3.0.16
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleSMC          3.1.1d8
    com.apple.driver.IOPlatformPluginFamily          4.7.5d4
    com.apple.driver.AppleGraphicsControl          3.0.16
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.nvidia.nv50hal          7.1.4
    com.apple.NVDAResman          7.1.4
    com.apple.iokit.IONDRVSupport          2.3.2
    com.apple.iokit.IOGraphicsFamily          2.3.2
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.1f4
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.1f4
    com.apple.iokit.IOBluetoothFamily          4.0.1f4
    com.apple.iokit.IOUSBMassStorageClass          3.0.0
    com.apple.driver.AppleUSBMultitouch          227.1
    com.apple.iokit.IOUSBHIDDriver          4.4.5
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.1
    com.apple.iokit.IOFireWireSerialBusProtocolTransport          2.1.0
    com.apple.iokit.IOFireWireSBP2          4.2.0
    com.apple.driver.AppleUSBMergeNub          4.5.3
    com.apple.driver.AppleUSBComposite          3.9.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.1
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.7
    com.apple.iokit.IOCDStorageFamily          1.7
    com.apple.driver.XsanFilter          403
    com.apple.iokit.IOAHCISerialATAPI          2.0.1
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.1
    com.apple.iokit.IOUSBUserClient          4.5.3
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IO80211Family          411.1
    com.apple.iokit.IOEthernetAVBController          1.0.0d5
    com.apple.iokit.IONetworkingFamily          2.0
    com.apple.iokit.IOAHCIFamily          2.0.7
    com.apple.iokit.IOUSBFamily          4.5.3
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          165.3
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          331
    com.apple.iokit.IOStorageFamily          1.7
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.4
    com.apple.iokit.IOPCIFamily          2.6.7
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.58f16
    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.100.98.75.18)
    Bluetooth: Version 4.0.1f4, 2 service, 18 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS23N
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0xfa120000 / 5
    USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 3
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 6
    FireWire Device: Passport III, WD, 800mbit_speed

  • Is this a new Apple? Macbook Pro issues - Data recovery.

    I am a long time supporter of Apple (20 some odd years) but things seem different now and I am not talking about the "think different" from the old ad campaigns. Apple is a part of every aspect of my life with my personal machines and gadgets to the 50 some odd machines we use at work. One personal machine is a bad apple.
    I have a Macbook Pro that has had issues since day one. I received it from Apple and there was a dent in the corner of the case. I immediately took it to the store and was told that they do not ship damaged equipment and that it would take 3 week to get a new machine. The machine worked and it seemed to be only a cosmetic issue. I was fine with it - I guess this was my mistake. The folks in the store documented the problem and sent me on my merry way. It was bought at the same time as my wife's machine - a regular black macbook (i tell you this because it is confused within the mix).
    Since that time, I have called on 6 occasions about the MPB, from bluetooth errors, wouldnt wake from sleep, long start up times, firewire issues and now the hard drive has disappeared. All these occasions, I was calling to document the issues and make sure I had the correct fix and on the last call (before the HD failure) I was told that would extend my warranty due to my issues.
    Now I am having the hard drive issue and have discussed this thing with 6 people and everyone is telling me a different story. Some say they can fix it... Some say they cannot... The store said that they would replace the whole machine yesterday but I needed to call the phone support folks and today the store geniuses want me to pay for a new hard drive and the install loosing all the info on the drive. This decision was changed in the store to replacing the drive and giving me the old drive to recover the data. In store today I was told that Apple does not ship damaged equipment... That is cool and out of all the machines that I have bought - I would have to agree - this one was and This MPB is an exception to the rule. Today I was also told that my calls were made on my wife's macbook and I could replace that machine which has never had an issue - I am typing on it right now. There was a clerical issue somewhere. To top all this off all my documenting of the pro's issues were said to be under this wife's machine and I was told that I have only called twice. Basically - I was called a liar.
    This machine is an exception to the rule and I will say with my 20 years of interaction with Apple, This case is an exception as well. I hope that it is not the future of the "consumer driven" Apple. I guess I am just out a couple of grand for equipment and time and a whole slew of code if I cannot get my data back. And it this experience has slightly tarnished my view of a great company.
    Anyone know some great data recovery folks in the Atlanta Area?

    Hi red dirt studio,
    Out of curiosity, any particular reason you didn't secure a proper backup for your machine. Especially because it sounds like a rather important machine (work related perhaps?) and the data on it is also of equal importance. I know in Sacramento there are a few data recovery places that start @ $500 after a $100 diagnostic/consultation.
    I realize, however, hindsight is 20/20. It always is... especially when it comes to data recovery.
    Calling into AppleCare and reporting an issue does not extend your one-year limited warranty, nor does it extend your AppleCare coverage (if you purchased it for the unit). So whoever told you that over the phone needs to recheck their training material and refresh the Terms & Conditions of the agreement. No where on the pages contained within (http://images.apple.com/legal/applecare/docs/AppleCareProtect_Plan_NAen.pdf) does it make mention or stake claim to that "exception."
    Now, having worked in AppleCare (California offices) for several years I can attest that the one exception that Apple will honor is: "Documented in Warranty/Repeat Repair." Even prior to working for Apple, I had a machine covered after the 3 year AppleCare expired because the unit had been serviced under the scope of coverage for an issue that was now occurring again. Apple made it right and fixed the machine, granting me another 90 day coverage extension as result of the repair. To my knowledge that "grace period" after the warranty/AppleCare expires is 90 days from last repair of expiration of coverage window. Don't quote me on that, but I'm pretty confident on that number.
    Regarding your issue, you need to reach out to AppleCare over the phone and attempt to get some clarification. A phone call always starts off with one of two things: (1) a SN# for the product, or (2) a case number. If you were supplying a SN# for your MacBook Pro and the phone agent accidentally logged it under another product then that's not something you should be punished for and now held financially responsible to resolve on your own. Again, though, that's something you need to take up with AppleCare.
    You also indicated that the store wants to charge you for the HD replacement. So perhaps that answers my earlier question if the unit had AppleCare. I take it the unit does not? If it does, why are you paying to replace a defective HD?
    Lastly... I'll agree that Apple doesn't "package, process and ship" damaged equipment from their facilities in China. But that doesn't mean it won't arrived unharmed. There's a lot that can happen between when the box is sealed and then opened by the consumer.

  • Tv out in windows 7 on Macbook Scanlines issue

    While booting up to windows 7 on a "boot camped" Macbook, everything works fine except tv out on my tv. The picture get scanlines over the screen which makes it very choppy in high motion video. Probably caused by different the hertz set on the tv and output, though thats not the case because changing it doesn't change the problem except making them scan faster or slower over the screen. That also change with different resolution strangely enough. It works flawlessly in OS X so the hardware shouldn't be an issue either. Tried different nvidia settings but I'm out of options now. It's also updated till this day so it's not old drivers either.
    Anyone having a clue?
    Thanks in advanced!

    Did you download and then install the Windows Support Software, in Boot Camp. (Page 1)

  • Bootcamp W7 on MacBook Air issue, iPad sync

    ***I have a MacBook Air with Bootcamp 3.x/Windows 7 32bit.***
    I installed iTunes (latest release) yesterday in hopes to sync iPad.
    I logged into iTunes.
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