Macbook restarts after going to sleep when not plugged into mains
Hi all,
I've a mid-2012 Macbook Pro running Yosemite (10.10.3), 2.5GHz i5 and have just recently upgraded it to 16GB RAM (and I'm wondering if that's the problem).
The post title says it all really - if I let the computer go to sleep when it's not plugged into the mains, when I wake it up by pressing a key it restarts. Battery life is not a factor in this - I can have lots of juice left but the same thing will happen.
Once rebooted, I get the 'Your computer restarted because of a problem' window with the following text; I'm hoping someone smarter than me might be able to spot something in this that will help resolve the problem.
Any thoughts appreciated. Many thanks in advance.
tim
Anonymous UUID:
CABA6372-AF3C-DB63-3D27-0422ED36F895
Fri Apr 10 20:26:57 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff8002217cc2): Kernel trap at 0xffffff800232b4e8, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000092e0028, CR3: 0x000000000317c001, CR4: 0x00000000001626e0
RAX: 0x00000000002e0000, RBX: 0xffffff81e1a47da0, RCX: 0x00000000092e0000, RDX: 0xffffff801fb7f4e0
RSP: 0xffffff81ea5dbca8, RBP: 0xffffff81ea5dbd50, RSI: 0xffffff80028f38e0, RDI: 0xffffff81e1702500
R8: 0x0000000000000000, R9: 0x0000000000000001, R10: 0x000000000000000b, R11: 0x000000000000000b
R12: 0xffffff81e1702500, R13: 0xffffff8201a0f000, R14: 0x0000000000000001, R15: 0xffffff8020572dc0
RFL: 0x0000000000010206, RIP: 0xffffff800232b4e8, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x00000000092e0028, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81ea5db950 : 0xffffff800212bda1
0xffffff81ea5db9d0 : 0xffffff8002217cc2
0xffffff81ea5dbb90 : 0xffffff8002234b73
0xffffff81ea5dbbb0 : 0xffffff800232b4e8
0xffffff81ea5dbd50 : 0xffffff8002377b34
0xffffff81ea5dbda0 : 0xffffff800255e5a1
0xffffff81ea5dbdd0 : 0xffffff800255559f
0xffffff81ea5dbeb0 : 0xffffff800235879b
0xffffff81ea5dbed0 : 0xffffff8002342e24
0xffffff81ea5dbf40 : 0xffffff800234d027
0xffffff81ea5dbf50 : 0xffffff800264ba86
0xffffff81ea5dbfb0 : 0xffffff8002235376
BSD process name corresponding to current thread: launchd
Mac OS version:
14D131
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide:
0x0000000001e00000
Kernel text base: 0xffffff8002000000
__HIB text base: 0xffffff8001f00000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 109860300807373
last loaded kext at 105799869432469: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7f84a91000, size 389120)
last unloaded kext at 356418188620: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f83da5000, size 2043904)
loaded kexts:
com.trusteer.driver.gakl_driver_2 1
com.Cycling74.driver.Soundflower 1.6.5
com.avg.Antivirus.OnAccess.kext 2015.0
at.obdev.nke.LittleSnitch 4216
com.apple.filesystems.smbfs 3.0.1
com.apple.filesystems.udf 2.5
com.apple.driver.AGPM 110.19.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 272.18
com.apple.driver.AppleMikeyDriver 272.18
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleIntelHD4000Graphics 10.0.6
com.apple.driver.AppleIntelFramebufferCapri 10.0.6
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleIRController 327.5
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.iokit.SCSITaskUserClient 3.7.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOSerialFamily 11
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.iokit.IOSurface 97.4
com.apple.iokit.IOAcceleratorFamily2 156.14
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.20.7
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
Unable to gather system configuration information.Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.2f44
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x43543130323436344246313630422E433136
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Hey Tim,
It sounds like your MacBook Pro is spontaneously restarting, and you wonder if it’s because you recently added memory to the notebook. Take a look at the article linked below which provides a lot of great information about “kernel panics” and specific troubleshooting related to RAM.
OS X: When your computer spontaneously restarts or displays "Your computer restarted because of a problem." - Apple Support
Ciao,
-Jason
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Problem description:
Mid-2013 Macbook Air 13 inch. Shuts down when unplugged from power adapter. It 1st started just shutting down intermittently on battery power. Sometimes when it powers back-up on the battery power only the fan would be blowing hard. But it is now at the point that if it is not connected to the power adapter it will not come on. I have tried resetting SMC and PRAM but to no avail. The battery is showing 100% charge with only 137 battery cycle count.
EtreCheck version: 2.0.11 (98)
Report generated November 6, 2014 at 1:58:37 PM CST
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Verified)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:23:26
Disk Information: ℹ️
APPLE SSD SM0128F disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk1) / [Startup]: 120.10 GB (87.15 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Configuration files: ℹ️
/etc/hosts - Count: 5
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Agents: ℹ️
[running] com.kodak.BonjourAgent.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[running] com.JavaW.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
User Launch Agents: ℹ️
[loaded] com.genieo.completer.download.plist Support
[loaded] com.genieo.completer.update.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.kodak.KODAK AiO Firmware Updater.plist Support
[loaded] com.kodak.KODAK AiO Software Updater.plist Support
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Default Browser: Version: 600 - SDK 10.10
User Internet Plug-ins: ℹ️
WebEx64: Version: 1.0 - SDK 10.6 Support
Safari Extensions: ℹ️
Omnibar
Searchme
3rd Party Preference Panes: ℹ️
Flash Player Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 120.10 GB Disk used: 32.95 GB
Destinations:
Bogie Back-Up [Network]
Total size: 499.75 GB
Total number of backups: 11
Oldest backup: 2014-08-19 18:08:04 +0000
Last backup: 2014-11-06 18:51:38 +0000
Size of backup disk: Excellent
Backup size 499.75 GB > (Disk size 120.10 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
0% fontd
0% sysmond
0% AppleSpell
0% cloudpaird
Top Processes by Memory: ℹ️
82 MB Finder
60 MB Messages
60 MB WindowServer
47 MB Safari
43 MB mds_stores
Virtual Memory Information: ℹ️
1.32 GB Free RAM
1.79 GB Active RAM
545 MB Inactive RAM
634 MB Wired RAM
945 MB Page-ins
0 B Page-outsTried to reset SMC many times but it didn't change anything. The battery however is no longer being charged by the adapter even the computer is plugged in. The light remains orange. I restored to one of my earlier back-ups on time machine with Mavericks and the iWorm and malware returned. So, I decided to erase the hard drive and restore to original OS. I was able to restore to Yosemite. Here is the result of the latest estrecheck and battery info:
EtreCheck version: 2.0.11 (98)
Report generated November 7, 2014 at 7:30:08 PM CST
Hardware Information: ℹ️
MacBook Air (13-inch, Mid 2013) (Verified)
MacBook Air - model: MacBookAir6,2
1 1.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Not upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel HD Graphics 5000 -
Color LCD 1440 x 900
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 0:8:24
Disk Information: ℹ️
APPLE SSD SM0128F disk0 : (121.33 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk1) / [Startup]: 120.10 GB (109.93 GB free)
Core Storage: disk0s2 120.47 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to Gigabit Ethernet Adapter
Gatekeeper: ℹ️
Mac App Store and identified developers
User Login Items: ℹ️
None
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
QuickTime Plugin: Version: 7.7.3
3rd Party Preference Panes: ℹ️
None
Time Machine: ℹ️
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Untitled: Disk size: 120.10 GB Disk used: 10.17 GB
Destinations:
Bogie Back-Up [Network]
Total size: 0 B
Total number of backups: 12
Oldest backup: 2014-08-19 18:08:04 +0000
Last backup: 2014-11-06 20:25:00 +0000
Size of backup disk: Too small
Backup size 0 B < (Disk used 10.17 GB X 3)
Top Processes by CPU: ℹ️
9% backupd
5% WindowServer
5% diskimages-helper
2% mds_stores
1% mds
Top Processes by Memory: ℹ️
180 MB com.apple.WebKit.WebContent
76 MB Finder
69 MB mds_stores
52 MB backupd
52 MB Safari
Virtual Memory Information: ℹ️
1.83 GB Free RAM
1.38 GB Active RAM
444 MB Inactive RAM
644 MB Wired RAM
1.86 GB Page-ins
262 KB Page-outs
At this point, the computer works fine with the adapter plugged in, light remains orange, the battery is not being charged. I believe the computer will still turn off once I unplugged the adapter from the computer although the battery is supposedly 88% charged.
If this is a hardware problem I hope it's just the battery. I believe that's the next step I have to take. Unless anyone has any other ideas. -
Iphone 3GS looses power when not plugged into a charger
Hi,
I have an Iphone 3GS 16GB. I have downloaded latest software. However phone looses batterty life as soon as its taken off charger .. anyone know what I can do ? ThanksHow much are you losing?
http://www.apple.com/batteries/iphone.html -
MacBook Pro goes to sleep when copying files from attached drives
I have noticed that since installing Yosemite my MacBook Pro goes to sleep when it is in the middle of copying a large number of files. When I wake it up the copying continues.
I have also noticed that when I am watching videos from my shared iTunes library on an Apple TV the video will stop after about 15 minutes and the connection to the library is lost because the MacBook Pro has gone to sleep. When woken up then access to the library is restored but I need to reselect the movie and then resume.
I have changed the power saving options to do not let drives sleep when idle and do not sleep laptop.
Anyone else have any experience of this or better still a fix.
Thanks in advance.I have just found that if I turn off the display sleep in the power settings then the problem is resolved. It means though that the screen on my MacBook Pro is on all the time albeit with a screen saver.
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My new Mac Air continues to disconnect from WiFi after going to sleep. When waking it up I have to manually re-connect. How do I keep it connected?
I had this problem too and solved it by doing a clean install. After that it was gone.
This is a drastic method since it takes quite some time to reinstall lion and all your software.
Thoughts I had why it started working after a clean install are the following:
It looked like the airport wasn't able to reconnect fast enough before the connection timed out. So what could have prevented my mac from being able to connect fast enough?
Apps that consume processor cycles. I love what I would call 'System Enhancers', little apps that enhance my workflow (Moom, Alfred, Dropbox, Default Folder etc). I'm not saying that these are the problem, they might be programmed processor friendly, but check if you have apps that consume processor cylcles. It might prevent airport from being able to reconnect quickly enough before it times out.
Mobile Config profiles. Another thought I had was that I had a mobile config 802.1X profile installed for the company were I worked. It used TTLS to connect to the corporate network. This profile might have gotten in the way.
And a sidenote...
Routers with hardware acceleration might also be a problem. My router is a Wireless Gigabit Router 300N WL-351 and has hardware acceleration. As soon as I activate that my wifi connection keeps dropping. It is as if a Macbook Air can't handle that amount of optimisation.
That's it, hope it helps those who are still having the problem.
Best, Jan -
Computer not going to sleep when lid closed
My wife's new MacBook Air has a couple of problems we can't figure out. First sometimes the computer is not going to sleep when lid is closed and when we lift the lid everything is frozen.
Second, the user Library folder is not seeable in her user account. I know it's there because on the side bar there's a short cut to Preferences folder which we can open.
Strange behavior.
Thanks,
RonRon,
The user library folder (~/Library/) is hidden by default in Lion. I assume Apple doesn't want people mucking around with the sensitive files in there. So this is normal behavior.
As for the freezing issue, I would suggest you reset your power management and perform a safe boot to clear out caches. You should also see if the issue persists after disconnecting USB perhipherals.
Here's how:
Power Management:
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Safe Boot:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear). -
Why does my macbook pro "goes to sleep" when charging?
Why does my macbook pro "goes to sleep" when charging? It is working fine without charging but once I attach the charger to my laptop, it just blacks out or goes to sleep mode and I can't wake it up unless I unpluck the charger.
I read from threads that it is a logic board problem....How do I solve this problem?Try an SMC reset. Follow the method for "a battery you should not remove yourself."
http://support.apple.com/kb/ht3964 -
My Macbook Pro (5,3) sporadically goes to sleep when the lid is open and in use.
My Macbook Pro (5,3) sporadically goes to sleep when the lid is open and I am actively using it. This problem happens both with OS X 10.7.2 and Windows 7 (64bit), so I don't think it's an OS issue. Has anyone else encountered this? It's still covered under apple care... But I'd rather try to fix it myself before having to bring it in.
Thanks!I wouldn't be surprised if this were the case - it does get hot. However, this happens even when I first open it after having it in sleep mode for an entire night... Do you know how to run the diag tool with OS X 10.7?
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