Macbook running incredibly slow - Etre Info - Please Help!

My Macbook has been running slow for quite sometime, and regardless of my internet provider, it is deathly slow to load.  I have seen individuals post the Etre info, so I thought I would do the same.  Not sure if this will help, but here's hoping!  I understand this computer is quite old, just trying to get it back into fighting shape post college.  Whether it is a hardware upgrade (if possible) or some software tweaks I'm fine with that. Thank you for the help in advance!
Anyone have any ideas?
EtreCheck version: 1.9.12 (48)
Report generated June 19, 2014 at 10:51:49 PM EDT
Hardware Information:
  MacBook Intel Core 2 Duo (white, Late 2009)
  MacBook - model: MacBook6,1
  1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
  4 GB RAM
Video Information:
  NVIDIA GeForce 9400M - VRAM: 256 MB
  Color LCD 1280 x 800
System Software:
  OS X 10.9.3 (13D65) - Uptime: 24 days 0:1:23
Disk Information:
  Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
  EFI (disk0s1) <not mounted>: 209.7 MB
  Macintosh HD (disk0s2) / [Startup]: 499.25 GB (196.58 GB free)
  Recovery HD (disk0s3) <not mounted>: 650 MB
  MATSHITADVD-R   UJ-898
USB Information:
  Apple Inc. Built-in iSight
  Apple Inc. Apple Internal Keyboard / Trackpad
  Apple Inc. BRCM2070 Hub
  Apple Inc. Bluetooth USB Host Controller
Gatekeeper:
  Mac App Store and identified developers
Kernel Extensions:
  [not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.16) Support
Launch Daemons:
  [loaded] com.adobe.fpsaud.plist Support
  [loaded] com.microsoft.office.licensing.helper.plist Support
Launch Agents:
  [loaded] com.hp.messagecenter.launcher.plist Support
User Launch Agents:
  [loaded] com.google.keystone.agent.plist Support
User Login Items:
  iTunesHelper
  Google Chrome
Internet Plug-ins:
  FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
  QuickTime Plugin: Version: 7.7.3
  Flash Player: Version: 13.0.0.214 - SDK 10.6 Cannot contact Adobe
  Default Browser: Version: 537 - SDK 10.9
  SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
  Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
  DirectorShockwave: Version: 11.5.9r615 Support
  iPhotoPhotocast: Version: 7.0
Safari Extensions:
  Yontoo: Version: 1.0
Audio Plug-ins:
  BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
  AirPlay: Version: 2.0 - SDK 10.9
  AppleAVBAudio: Version: 203.2 - SDK 10.9
  iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
  Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
  Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes:
  Flash Player  Support
  MacFUSE  Support
Time Machine:
  Skip System Files: NO
  Auto backup: YES
  Volumes being backed up:
  Macintosh HD: Disk size: 464.96 GB Disk used: 281.88 GB
  Destinations:
  Time Machine Backups [Local] (Last used)
  Total size: 698.32 GB
  Total number of backups: 28
  Oldest backup: 2010-05-27 22:22:03 +0000
  Last backup: 2014-06-18 23:20:19 +0000
  Size of backup disk: Too small
  Backup size 698.32 GB < (Disk used 281.88 GB X 3)
  Time Machine details may not be accurate.
  All volumes being backed up may not be listed.
Top Processes by CPU:
      10% WindowServer
      10% helpd
      9% Google Chrome
      2% HelpViewer
      0% SystemUIServer
Top Processes by Memory:
  143 MB softwareupdated
  106 MB mds_stores
  98 MB Google Chrome
  94 MB Finder
  94 MB com.apple.IconServicesAgent
Virtual Memory Information:
  243 MB Free RAM
  1.74 GB Active RAM
  1.03 GB Inactive RAM
  561 MB Wired RAM
  6.16 GB Page-ins
  360 MB Page-outs

"Uptime: 24 days 0:1:23": You should restart your computer. If you don't restart it more often, it will get slower.

Similar Messages

  • Macbook and Internet Running Incredibly Slow - Etre Info

    My Macbook has been running slow for quite sometime, and regardless of my internet provider, it is deathly slow to load.  I have seen individuals post the Etre info, so I thought I would do the same.  Not sure if this will help, but here's hoping!  I understand this computer is quite old, just trying to get it back into fighting shape post college.  Whether it is a hardware upgrade (if possible) or some software tweaks I'm fine with that. Thank you for the help in advance!
    Anyone have any ideas?
    EtreCheck version: 1.9.12 (48)
    Report generated June 19, 2014 at 10:51:49 PM EDT
    Hardware Information:
      MacBook Intel Core 2 Duo (white, Late 2009)
      MacBook - model: MacBook6,1
      1 2.26 GHz Intel Core 2 Duo CPU: 2 cores
      4 GB RAM
    Video Information:
      NVIDIA GeForce 9400M - VRAM: 256 MB
      Color LCD 1280 x 800
    System Software:
      OS X 10.9.3 (13D65) - Uptime: 24 days 0:1:23
    Disk Information:
      Hitachi HTS545050B9SA02 disk0 : (500.11 GB)
      EFI (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 499.25 GB (196.58 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information:
      Apple Inc. Built-in iSight
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
    Gatekeeper:
      Mac App Store and identified developers
    Kernel Extensions:
      [not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.16) Support
    Launch Daemons:
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
    Launch Agents:
      [loaded] com.hp.messagecenter.launcher.plist Support
    User Launch Agents:
      [loaded] com.google.keystone.agent.plist Support
    User Login Items:
      iTunesHelper
      Google Chrome
    Internet Plug-ins:
      FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.3
      Flash Player: Version: 13.0.0.214 - SDK 10.6 Cannot contact Adobe
      Default Browser: Version: 537 - SDK 10.9
      SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 Support
      Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
      DirectorShockwave: Version: 11.5.9r615 Support
      iPhotoPhotocast: Version: 7.0
    Safari Extensions:
      Yontoo: Version: 1.0
    Audio Plug-ins:
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
      Google Earth Web Plug-in: Version: 7.1 Support
    3rd Party Preference Panes:
      Flash Player  Support
      MacFUSE  Support
    Time Machine:
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 464.96 GB Disk used: 281.88 GB
      Destinations:
      Time Machine Backups [Local] (Last used)
      Total size: 698.32 GB
      Total number of backups: 28
      Oldest backup: 2010-05-27 22:22:03 +0000
      Last backup: 2014-06-18 23:20:19 +0000
      Size of backup disk: Too small
      Backup size 698.32 GB < (Disk used 281.88 GB X 3)
      Time Machine details may not be accurate.
      All volumes being backed up may not be listed.
    Top Processes by CPU:
          10% WindowServer
          10% helpd
          9% Google Chrome
          2% HelpViewer
          0% SystemUIServer
    Top Processes by Memory:
      143 MB softwareupdated
      106 MB mds_stores
      98 MB Google Chrome
      94 MB Finder
      94 MB com.apple.IconServicesAgent
    Virtual Memory Information:
      243 MB Free RAM
      1.74 GB Active RAM
      1.03 GB Inactive RAM
      561 MB Wired RAM
      6.16 GB Page-ins
      360 MB Page-outs

    Try using Safari instead of Chrome,
    and get rid of the google keystone agent. See HOWTO: Remove Google Software Update on Mac OS X - Raam Dev

  • Since up dating my Firefox I can not play any games on Facebook they all run very slow, can someone please help me with a solution.

    Since up dating my Firefox I can not play any games on Facebook they all run very slow, can someone please help me with a solution.It mainly seems to be with games.

    RE: "P.S. I  found it aggravating that I couldn't copy and paste text  here, it wanted me to insert as a link or an image, how do you insert plain  text?"
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  • My Macbook suddenly gone slow!! Please help

    treCheck version: 1.9.15 (52)
    Report generated 29 August 2014 9:35:17 PM AEST
    Hardware Information: ?
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
    Video Information: ?
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ?
      Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:47:54
    Disk Information: ?
      Hitachi HTS545032B9A302 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      disk0s1 (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 319.21 GB (51.88 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ?
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ?
      Apple, Inc. MacBook Pro
    Kernel Extensions: ?
      [not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1) Support
      [not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) Support
      [not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) Support
      [loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
      [not loaded] com.microsoft.driver.MicrosoftKeyboard (7.0.0) Support
      [not loaded] com.microsoft.driver.MicrosoftKeyboardBluetooth (7.0.0) Support
      [not loaded] com.microsoft.driver.MicrosoftKeyboardUSB (7.0.0) Support
      [not loaded] com.microsoft.driver.MicrosoftMouse (7.0.0) Support
      [not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (7.0.0) Support
      [not loaded] com.microsoft.driver.MicrosoftMouseUSB (7.0.0) Support
      [loaded] com.rogueamoeba.InstantOn (6.0.0 - SDK 10.6) Support
      [loaded] com.rogueamoeba.InstantOnCore (6.0.0 - SDK 10.6) Support
    Startup Items: ?
      HWNetMgr: Path: /Library/StartupItems/HWNetMgr
      HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    Launch Daemons: ?
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.google.keystone.daemon.plist Support
      [not loaded] com.logmein.logmeinblanker.plist Support
      [not loaded] com.logmein.logmeinserver.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [failed] com.spotflux.Spotflux.tun.plist Support
    Launch Agents: ?
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [running] com.adobe.AdobeCreativeCloud.plist Support
      [loaded] com.adobe.CS4ServiceManager.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [not loaded] com.logmein.logmeingui.plist Support
      [not loaded] com.logmein.logmeinguiagent.plist Support
      [not loaded] com.logmein.logmeinguiagentatlogin.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    User Launch Agents: ?
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [running] com.akamai.single-user-client.plist Support
      [loaded] com.facebook.videochat.[redacted].plist Support
      [loaded] com.genieo.completer.download.plist Support
      [loaded] com.genieo.completer.update.plist Support
      [running] com.zeobit.MacKeeper.Helper.plist Support
    User Login Items: ?
      TuneupMyMac
      Genieo
      spotflux
      fuspredownloader
    Internet Plug-ins: ?
      2XClient: Version: 9.0.1071 Support
      FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
      Flash Player: Version: 14.0.0.145 - SDK 10.6 Outdated! Update
      QuickTime Plugin: Version: 7.7.1
      o1dbrowserplugin: Version: 5.4.2.18903 Support
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 51 Check version
    Audio Plug-ins: ?
      iSightAudio: Version: 7.7.1 - SDK 10.7
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
    3rd Party Preference Panes: ?
      Akamai NetSession Preferences  Support
      Flash Player  Support
      Growl  Support
      Java  Support
      Microsoft Keyboard  Support
      Microsoft Mouse  Support
    Time Machine: ?
      Time Machine not configured!
    Top Processes by CPU: ?
          3% WindowServer
          2% WebProcess
          1% hidd
          1% Creative Cloud
          0% ps
    Top Processes by Memory: ?
      2.36 GB WebProcess
      123 MB Safari
      45 MB WindowServer
      33 MB Finder
      33 MB loginwindow
    Virtual Memory Information: ?
      70 MB Free RAM
      2.09 GB Active RAM
      991 MB Inactive RAM
      890 MB Wired RAM
      1.49 GB Page-ins
      2.17 GB Page-outs

    Thank you Rex,
    Really really helpful stuff, its already much much better.
    There were few things which you mentioned, I could not find. I have re-run the etrecheck, please see below.
    How do I get rid of samsung and logmein stuff? Thanks
    EtreCheck version: 1.9.15 (52)
    Report generated 30 August 2014 8:59:45 AM AEST
    Hardware Information: ?
      MacBook Pro (13-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.3 GHz Intel Core i5 CPU: 2 cores
      4 GB RAM
    Video Information: ?
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ?
      Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 0:3:2
    Disk Information: ?
      Hitachi HTS545032B9A302 disk0 : (320.07 GB)
      S.M.A.R.T. Status: Verified
      disk0s1 (disk0s1) <not mounted>: 209.7 MB
      Macintosh HD (disk0s2) / [Startup]: 319.21 GB (73.61 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-898 
    USB Information: ?
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ?
      Apple, Inc. MacBook Pro
    Kernel Extensions: ?
      [not loaded] com.ZTE.driver.ModemDriverMac (1.0.2d1) Support
      [not loaded] com.devguru.driver.SamsungACMControl (1.4.20 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungACMData (1.4.20 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungComposite (1.4.20 - SDK 10.6) Support
      [not loaded] com.devguru.driver.SamsungMTP (1.4.20 - SDK 10.5) Support
      [not loaded] com.devguru.driver.SamsungSerial (1.4.20 - SDK 10.6) Support
      [not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
      [loaded] com.rogueamoeba.InstantOn (6.0.0 - SDK 10.6) Support
      [loaded] com.rogueamoeba.InstantOnCore (6.0.0 - SDK 10.6) Support
    Startup Items: ?
      HWNetMgr: Path: /Library/StartupItems/HWNetMgr
      HWPortDetect: Path: /Library/StartupItems/HWPortDetect
    Launch Daemons: ?
      [not loaded] com.adobe.fpsaud.plist Support
      [not loaded] com.google.keystone.daemon.plist Support
      [not loaded] com.oracle.java.Helper-Tool.plist Support
      [not loaded] com.spotflux.Spotflux.tun.plist Support
    Launch Agents: ?
      [not loaded] com.adobe.AAM.Updater-1.0.plist Support
      [running] com.adobe.AdobeCreativeCloud.plist Support
      [loaded] com.adobe.CS4ServiceManager.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
    User Launch Agents: ?
      [loaded] com.adobe.AAM.Updater-1.0.plist Support
      [failed] com.akamai.single-user-client.plist Support
      [loaded] com.facebook.videochat.[redacted].plist Support
      [loaded] com.genieo.completer.download.plist Support
      [loaded] com.genieo.completer.update.plist Support
    User Login Items: ?
      None
    Internet Plug-ins: ?
      2XClient: Version: 9.0.1071 Support
      FlashPlayer-10.6: Version: 14.0.0.176 - SDK 10.6 Support
      AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
      Flash Player: Version: 14.0.0.176 - SDK 10.6 Support
      QuickTime Plugin: Version: 7.7.1
      o1dbrowserplugin: Version: 5.4.2.18903 Support
      googletalkbrowserplugin: Version: 5.4.2.18903 Support
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
      JavaAppletPlugin: Version: Java 7 Update 51 Check version
    Audio Plug-ins: ?
      iSightAudio: Version: 7.7.1 - SDK 10.7
    iTunes Plug-ins: ?
      Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
    3rd Party Preference Panes: ?
      Flash Player  Support
      Growl  Support
      Java  Support
      Microsoft Keyboard  Support
      Microsoft Mouse  Support
    Time Machine: ?
      Time Machine not configured!
    Top Processes by CPU: ?
          11% Safari
          9% WebProcess
          5% mds
          2% WindowServer
          1% mdworker
    Top Processes by Memory: ?
      287 MB WebProcess
      139 MB Safari
      78 MB Creative Cloud
      57 MB mds
      45 MB WindowServer
    Virtual Memory Information: ?
      1.99 GB Free RAM
      1.00 GB Active RAM
      141 MB Inactive RAM
      885 MB Wired RAM
      264 MB Page-ins
      0 B Page-outs

  • Mac desktop running incredibly slow.

    Hi I have a 2010 Imac which is running incredibly slow!
    3.06 GHz processor, 4GB memory running OS X Yosemite
    I was hoping someone could please help me get to the bottom of what is wrong with it - i did wonder does it need a new hard drive? The original hard drive was replaced by Apple under warranty in summer 2013.
    It was running really slow and then last week I upgraded to Yosemite 10.10.3 which seemed to give it a new lease of life. however yesterday there was a power cut and since I have restarted it it is taking forever to do the smallest task. It takes about a minute to open up mail and then you have to wait around 30 secs to see the messages, then wait even longer to click and write.
    Having looked up common faults I have tried looking at the utilities section but there is nothing showing a high percentage and I really don't know what else to do?
    I have done an Etrecheck as recommended by support and have attached it below:
    Can anyone advise why it is going so slow and what do all the red bits on the etre check results actually mean?
    Many Thanks
    Catriona
    Problem description:
    Mac running incredibly slow…
    EtreCheck version: 2.2 (132)
    Report generated 4/28/15, 9:22 AM
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Click the [Click to remove] links for help removing adware.
    Hardware Information: ℹ️
        iMac (21.5-inch, Mid 2010) (Technical Specifications)
        iMac - model: iMac11,2
        1 3.06 GHz Intel Core i3 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                Empty  
            BANK 1/DIMM0
                Empty  
            BANK 0/DIMM1
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        ATI Radeon HD 4670 - VRAM: 256 MB
            iMac 1920 x 1080
    System Software: ℹ️
        OS X 10.10.3 (14D136) - Time since boot: 12:23:15
    Disk Information: ℹ️
        ST3500418AS disk0 : (500.11 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 499.25 GB (281.76 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        PIONEER DVD-RW  DVRTS09 
    USB Information: ℹ️
        Seagate BUP Slim Mac SL 1 TB
            EFI (disk1s1) <not mounted> : 210 MB
            Seagate Backup Plus Drive (disk1s2) /Volumes/Seagate Backup Plus Drive : 999.86 GB (729.29 GB free)
        Apple Internal Memory Card Reader
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Lexmark 9300 Series
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Adware: ℹ️
        Genieo, InstallMac Adware! [Click to remove]
        More adware files Adware! [Click to remove]
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.Huawei.driver.HuaweiDataCardDriver (4.0.6) [Click for support]
        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMControl (1.2.1) [Click for support]
        [not loaded]    com.ZTE.driver.ZTEUSBCDCACMData (1.2.1) [Click for support]
        [not loaded]    com.nike.sportwatch (1.0.0) [Click for support]
        [not loaded]    com.novatelwireless.driver.3G (2.2.9) [Click for support]
        [not loaded]    com.novatelwireless.driver.DisableAutoInstall (1.2) [Click for support]
        [not loaded]    com.option.driver.OptionMSD (1.11.0) [Click for support]
        [not loaded]    com.option.driver.OptionQC (1.11.0) [Click for support]
        [loaded]    com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]
            /System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
        [not loaded]    com.novatelwireless.driver.3GData (2.2.9) [Click for support]
            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]
        [loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]
        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cloudphotosd.plist
        [killed]    com.apple.cmfsyncagent.plist
        [killed]    com.apple.coreservices.appleid.authentication.plist
        [killed]    com.apple.EscrowSecurityAlert.plist
        [killed]    com.apple.gamed.plist
        [killed]    com.apple.icloud.fmfd.plist
        [killed]    com.apple.photolibraryd.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        10 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.ifdreader.plist
        [failed]    com.apple.mtrecorder.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.periodic-daily.plist
        [killed]    com.apple.softwareupdate_download_service.plist
        [killed]    com.apple.wdhelper.plist
        [running]    com.seagate.TBDecorator.plist [Click for support]
        6 processes killed due to memory pressure
    Launch Agents: ℹ️
        [running]    com.activemindtechnology.GameGolfLauncher.plist [Click for support]
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.coupons.coupond.plist [Click for support]
        [running]    com.nike.nikeplusconnect.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
        [running]    com.teamviewer.teamviewer.plist [Click for support]
        [running]    com.teamviewer.teamviewer_desktop.plist [Click for support]
        [running]    de.novamedia.VodafoneDeviceObserver.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [failed]    com.apple.spirecorder.plist
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.teamviewer.Helper.plist [Click for support]
        [running]    com.teamviewer.teamviewer_service.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [running]    com.amazon.music.plist [Click for support]
        [loaded]    com.genieo.completer.download.plist  Adware! [Click to remove]
        [loaded]    com.genieo.completer.ltvbit.plist  Adware! [Click to remove]
        [running]    com.genieo.completer.update.plist  Adware! [Click to remove]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [loaded]    com.leadertech.PowerRegister.SEA1.01c7753a54241bf391ca341389d3ef14.plist [Click for support]
        [running]    com.seagate.dashboard.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        TuneupMyMac    UNKNOWN  (missing value)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Knowhow Cloud    Application  (/Applications/Knowhow Cloud.app/Contents/Resources/Knowhow Cloud.app)
    Internet Plug-ins: ℹ️
        DirectorShockwave: Version: 11.6.6r636 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        CouponPrinter-FireFox_v2: Version: 5.0.6 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 45 Check version
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.79 [Click for support]
    Safari Extensions: ℹ️
        AdBlock
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Java  [Click for support]
        MacFUSE  [Click for support]
        Seagate Dashboard for Mac OSX  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 499.25 GB Disk used: 217.49 GB
        Destinations:
            Seagate Backup Plus Drive [Local]
            Total size: 999.86 GB
            Total number of backups: 49
            Oldest backup: 2015-02-09 20:54:22 +0000
            Last backup: 2015-04-27 14:09:53 +0000
            Size of backup disk: Adequate
                Backup size 999.86 GB > (Disk used 217.49 GB X 3)
    Top Processes by CPU: ℹ️
             5%    WindowServer
             2%    Seagate Dashboard
             1%    Knowhow Cloud
             0%    askpermissiond
    Top Processes by Memory: ℹ️
        479 MB    kernel_task
        74 MB    Seagate Dashboard
        66 MB    Knowhow Cloud
        61 MB    Mail
        33 MB    mds_stores
    Virtual Memory Information: ℹ️
        9 MB    Free RAM
        3.99 GB    Used RAM
        8.08 GB    Swap Used
    Diagnostics Information: ℹ️
        Apr 28, 2015, 02:42:00 AM    /Library/Logs/DiagnosticReports/mds_2015-04-28-024200_[redacted].crash
        Apr 27, 2015, 08:56:36 PM    /Library/Logs/DiagnosticReports/Seagate Dashboard_2015-04-27-205636_[redacted].cpu_resource.diag [Click for details]
        Apr 27, 2015, 08:49:41 PM    Self test - passed
        Apr 27, 2015, 08:47:51 PM    /Library/Logs/DiagnosticReports/Preview_2015-04-27-204751_[redacted].hang
        Apr 27, 2015, 04:13:17 PM    /Library/Logs/DiagnosticReports/Seagate Dashboard_2015-04-27-161317_[redacted].cpu_resource.diag [Click for details]

    If you haven't already done so, try this simple step first. Probably there will be no change. In that case, see below.
    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.
    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • Early 2011 MacBook Pro incredibly slow after installing Mavericks

    I'm really hoping someone can help me out. As per the subject line, I installed Mavericks on day one (and learned my lesson!).
    Since installing Mavericks my MacBook Pro runs incredibly slow. If I open the Mail App and Safari - it almost grinds to a halt. I have the "Memory Clean" App which I now have to run constantly (it appears to help a little) and I try to only launch one app at a time where possible, but it's not really pratical.
    As an aside, my MacBook ran really well with Mountain Lion, so there's little doubt to my mind that Mavericks is the culprit.
    I'd be eternally grateful for any help & advice :-)
    I spotted other people advise running EtreCheck, here are my results:
    Hardware Information:
              MacBook Pro (13-inch, Early 2011)
              MacBook Pro - model: MacBookPro8,1
              1 2.3 GHz Intel Core i5 CPU: 2 cores
              4 GB RAM
    Video Information:
              Intel HD Graphics 3000 - VRAM: 384 MB
    System Software:
              OS X 10.9.1 (13B42) - Uptime: 0 days 0:13:54
    Disk Information:
              Hitachi HTS545032B9A302 disk0 : (320.07 GB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 319.21 GB (33.32 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              MATSHITADVD-R   UJ-8A8 
    USB Information:
              Apple Inc. FaceTime HD Camera (Built-in)
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. BRCM2070 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.globaldelight.driver.BoomDevice          (1.1 - SDK 10.9)
              net.telestream.driver.TelestreamAudio          (1.1.0 - SDK 10.8)
    Startup Items:
              Jaksta: Path: /Library/StartupItems/Jaksta
    Problem System Launch Daemons:
              [failed] com.apple.wdhelper.plist 3rd-Party support link
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist 3rd-Party support link
              [loaded] com.bourgeoisbits.cloak.cloakd.plist 3rd-Party support link
              [loaded] com.bourgeoisbits.cloak.cloakproxyd.plist 3rd-Party support link
              [loaded] com.google.keystone.daemon.plist 3rd-Party support link
              [loaded] com.macpaw.CleanMyMac2.Agent.plist 3rd-Party support link
    Launch Agents:
              [loaded] com.amazon.sendtokindle.launcher.plist 3rd-Party support link
              [loaded] com.google.keystone.agent.plist 3rd-Party support link
    User Launch Agents:
              [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link
              [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link
              [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link
    User Login Items:
              Boom
              PopClip
              Caffeine
              Fantastical
              AppTrap
              Dropbox
              Alfred 2
              Cloak
              ScreenFlowHelper
              Google Chrome
    Internet Plug-ins:
              o1dbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
              SpeedDownload Browser Plugin: Version: 2.1.5 - SDK 10.6 3rd-Party support link
              Default Browser: Version: 537 - SDK 10.9
              Flip4Mac WMV Plugin: Version: 2.4.1.4 3rd-Party support link
              AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
              Silverlight: Version: 5.1.10411.0 - SDK 10.6 3rd-Party support link
              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
              QuickTime Plugin: Version: 7.7.3
              googletalkbrowserplugin: Version: 3.18.3.12840 3rd-Party support link
              npgtpo3dautoplugin: Version: 0.1.44.28 - SDK 10.5 3rd-Party support link
              iPhotoPhotocast: Version: 7.0 - SDK 10.8
              JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
              AirPlay: Version: 1.9 - SDK 10.9
              AppleAVBAudio: Version: 2.0.0 - SDK 10.9
              iSightAudio: Version: 7.7.3 - SDK 10.9
    User Internet Plug-ins:
              CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 3rd-Party support link
              EMusic: Version: EMusic 1.0.0 3rd-Party support link
    3rd Party Preference Panes:
              AppTrap  3rd-Party support link
              Flash Player  3rd-Party support link
              Flip4Mac WMV  3rd-Party support link
              Hazel  3rd-Party support link
              Perian  3rd-Party support link
    Bad Fonts:
              None
    Old Applications:
              /Applications/iWork '09
              SLLauncher:          Version: 1.0 - SDK 10.5 3rd-Party support link
                        /Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
              Attachment Tamer Helper:          Version: 3.1.2 - SDK 10.5 3rd-Party support link
                        /Users/derricksutton/Library/Mail/Bundles (Disabled)/Attachment Tamer.mailbundle/Contents/Resources/Attachment Tamer Helper.app
              Nisus Thesaurus:          Version: 1.1 - SDK 10.4 3rd-Party support link
              Amazon MP3 Downloader:          Version: INFO_PLIST_VERSION - SDK 10.4 3rd-Party support link
    Time Machine:
              Skip System Files: NO
              Mobile backups: ON
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 297.29 GB Disk used: 266.26 GB
              Destinations:
                        Seagate Expansion Drive [Local] (Last used)
                        Total size: 465.44 GB
                        Total number of backups: 10
                        Oldest backup: 2013-09-21 16:05:10 +0000
                        Last backup: 2013-12-31 20:05:10 +0000
                        Size of backup disk: Too small
                                  Backup size 465.44 GB < (Disk used 266.26 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                  28%          WindowServer
                   5%          Google Chrome
                   2%          Dock
                   1%          Fantastical
                   1%          hidd
    Top Processes by Memory:
              135 MB          Google Chrome Helper
              98 MB          mds_stores
              90 MB          Finder
              86 MB          Google Chrome
              61 MB          EtreCheck
    Virtual Memory Information:
              612 MB          Free RAM
              1.47 GB          Active RAM
              601 MB          Inactive RAM
              1.04 GB          Wired RAM
              523 MB          Page-ins
              2 MB          Page-outs

    CleanMyMac is probably your problem.
    CleanMyMac is crapware.
    Crapware is anything that purports to "optimize",  "clean", "accelerate", "monitor", or "protect" your Mac. These apps are unnecessary, poorly written, overpriced (if they were free, they'd still be overpriced), and harmful. The people who sell this stuff know this, but they keep selling it because people keep buying it. They can damage your OS and be difficult to uninstall.
    I would try to uninstall it, but if that fails, you may have to erase your HD and do a clean install.

  • My iMac is running incredibly slow

    Hello:
    My iMac has been dragging lately and I'm wondering what is the best way to correct the issue.  After searching the forums, I saw that running EtreCheck could assist in the experts' pinpointing issues.  I've done so and included the Summary below:
    Problem description:
    My iMac is running incredibly slow.  Trying to diagnose the root cause so we can fix it.
    EtreCheck version: 2.1.8 (121)
    Report generated March 18, 2015 at 7:55:14 AM CDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2011) (Technical Specifications)
        iMac - model: iMac12,2
        1 2.7 GHz Intel Core i5 CPU: 4-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                Empty  
            BANK 1/DIMM1
                Empty  
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        AMD Radeon HD 6770M - VRAM: 512 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10 (14A389) - Time since boot: 4 days 12:46:44
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 999.35 GB (49.58 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        OPTIARC DVD RW AD-5690H 
    USB Information: ℹ️
        Apple Internal Memory Card Reader
        Apple Computer, Inc. IR Receiver
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Application Support/MacKeeper/AntiVirus.app
        [not loaded]    net.kromtech.kext.AVKauth (2.3.7 - SDK 10.9) [Click for support]
        [loaded]    net.kromtech.kext.Firewall (2.3.7 - SDK 10.9) [Click for support]
            /System/Library/Extensions
        [loaded]    com.Greatdy.driver.SystemAudioCapture (1.0.0 - SDK 10.8) [Click for support]
        [not loaded]    com.ScreamingBee.driver.SBVirtualMic (1.0.4 - SDK 10.8) [Click for support]
        [loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.74) [Click for support]
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.74) [Click for support]
    Startup Items: ℹ️
        ChmodBPF: Path: /Library/StartupItems/ChmodBPF
        Startup items are obsolete in OS X Yosemite
    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.coreservices.appleid.authentication.plist
        [killed]    com.apple.EscrowSecurityAlert.plist
        [killed]    com.apple.Maps.pushdaemon.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        5 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
        [killed]    com.apple.AssetCacheLocatorService.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.emond.aslmanager.plist
        [killed]    com.apple.findmymac.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.installd.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.periodic-monthly.plist
        [killed]    com.apple.periodic-weekly.plist
        [killed]    com.apple.softwareupdate_download_service.plist
        [killed]    com.apple.wdhelper.plist
        11 processes killed due to memory pressure
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [failed]    com.adobe.AdobeCreativeCloud.plist [Click for support]
        [failed]    com.divx.dms.agent.plist [Click for support]
        [loaded]    com.divx.update.agent.plist [Click for support]
        [loaded]    com.hp.help.tocgenerator.plist [Click for support]
        [running]    com.rim.BBAlbumArtCacher.plist [Click for support]
        [running]    com.rim.BBLaunchAgent.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [loaded]    com.autodesk.adlm.plist [Click for support]
        [running]    com.autodesk.backburner_manager.plist [Click for support]
        [running]    com.autodesk.backburner_server.plist [Click for support]
        [loaded]    com.autodesk.backburner_start.plist [Click for support]
        [running]    com.autodesk.dl_mpd.plist [Click for support]
        [running]    com.autodesk.sw_bwmgr.plist [Click for support]
        [running]    com.autodesk.sw_dbd.plist [Click for support]
        [running]    com.autodesk.sw_ifffs.plist [Click for support]
        [running]    com.autodesk.sw_probed.plist [Click for support]
        [running]    com.autodesk.sw_server.plist [Click for support]
        [loaded]    com.autodesk.sw_start.plist [Click for support]
        [running]    com.autodesk.wiretapgateway.plist [Click for support]
        [loaded]    com.autodesk.wiretapgateway_start.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [running]    com.rim.BBDaemon.plist [Click for support]
        [running]    com.zeobit.MacKeeper.AntiVirus.plist [Click for support]
        [running]    com.zeobit.MacKeeper.plugin.AntiTheft.daemon.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
        [loaded]    com.divx.agent.postinstall.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.spotify.webhelper.plist [Click for support]
        [loaded]    com.valvesoftware.steamclean.plist [Click for support]
        [running]    com.zeobit.MacKeeper.Helper.plist [Click for support]
    User Login Items: ℹ️
        Steam    Application  (/Applications/Steam.app)
        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        NETGEARGenie    Application  (/Applications/NETGEARGenie.app)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Spotify    Application Hidden (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        GameFacePlugin: Version: GameFacePlugin 1.8.0.1 - SDK 10.5 [Click for support]
        OVSHelper: Version: 1.1 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        AmazonMP3DownloaderPlugin101750: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 [Click for support]
        DivX Plus Web Player: Version: 2.3 - SDK 10.5 [Click for support]
        Unity Web Player: Version: UnityPlayer version 4.5.3f3 - SDK 10.6 [Click for support]
        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]
        AdobePDFViewer: Version: 11.0.09 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
    User internet Plug-ins: ℹ️
        NPRoblox: Version: 1, 2, 8, 25 - SDK 10.10 [Click for support]
        ATTConnectEventEntry: Version: 10.7.111 - SDK 10.9
        Google Earth Web Plug-in: Version: 6.0 [Click for support]
    Safari Extensions: ℹ️
        Add To Amazon Wish List
        iMedia Converter Deluxe 
        DivX Plus Web Player HTML5 <video>
        Pin It Button
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
             6%    discoveryd
             3%    WindowServer
             3%    Activity Monitor
             2%    ReportCrash
             2%    RimAlbumArtDaemon
    Top Processes by Memory: ℹ️
        206 MB    Finder
        155 MB    MacKeeper
        86 MB    Safari
        69 MB    com.apple.iTunesLibraryService
        64 MB    mds_stores
    Virtual Memory Information: ℹ️
        54 MB    Free RAM
        939 MB    Active RAM
        784 MB    Inactive RAM
        1.09 GB    Wired RAM
        71.74 GB    Page-ins
        2.56 GB    Page-outs
    Diagnostics Information: ℹ️
        Mar 18, 2015, 07:55:10 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 75510_[redacted].crash
        Mar 18, 2015, 07:54:30 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 75430_[redacted].crash
        Mar 18, 2015, 07:53:46 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 75346_[redacted].crash
        Mar 18, 2015, 07:52:09 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 75209_[redacted].crash
        Mar 18, 2015, 07:50:17 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 75017_[redacted].crash
        Mar 18, 2015, 07:49:18 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74918_[redacted].crash
        Mar 18, 2015, 07:48:24 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74824_[redacted].crash
        Mar 18, 2015, 07:47:31 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74731_[redacted].crash
        Mar 18, 2015, 07:46:52 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74652_[redacted].crash
        Mar 18, 2015, 07:46:20 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74620_[redacted].crash
        Mar 18, 2015, 07:45:59 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74559_[redacted].crash
        Mar 18, 2015, 07:45:49 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74549_[redacted].crash
        Mar 18, 2015, 07:45:39 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74539_[redacted].crash
        Mar 18, 2015, 07:45:29 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74529_[redacted].crash
        Mar 18, 2015, 07:45:17 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74517_[redacted].crash
        Mar 18, 2015, 07:45:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74505_[redacted].crash
        Mar 18, 2015, 07:44:55 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74455_[redacted].crash
        Mar 18, 2015, 07:44:35 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74435_[redacted].crash
        Mar 18, 2015, 07:44:21 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74421_[redacted].crash
        Mar 18, 2015, 07:44:06 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 74406_[redacted].crash
        Mar 18, 2015, 07:27:04 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72704_[redacted].crash
        Mar 18, 2015, 07:26:53 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72653_[redacted].crash
        Mar 18, 2015, 07:26:44 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72644_[redacted].crash
        Mar 18, 2015, 07:26:33 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72633_[redacted].crash
        Mar 18, 2015, 07:26:16 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72616_[redacted].crash
        Mar 18, 2015, 07:25:46 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72546_[redacted].crash
        Mar 18, 2015, 07:25:21 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72521_[redacted].crash
        Mar 18, 2015, 07:24:54 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72454_[redacted].crash
        Mar 18, 2015, 07:24:34 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72434_[redacted].crash
        Mar 18, 2015, 07:24:19 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72419_[redacted].crash
        Mar 18, 2015, 07:24:08 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72408_[redacted].crash
        Mar 18, 2015, 07:23:56 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72356_[redacted].crash
        Mar 18, 2015, 07:23:46 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72346_[redacted].crash
        Mar 18, 2015, 07:23:37 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72337_[redacted].crash
        Mar 18, 2015, 07:23:25 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72325_[redacted].crash
        Mar 18, 2015, 07:23:15 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72315_[redacted].crash
        Mar 18, 2015, 07:23:05 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72305_[redacted].crash
        Mar 18, 2015, 07:22:56 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-18-0 72256_[redacted].crash
        Mar 17, 2015, 11:51:56 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15156_[redacted].crash
        Mar 17, 2015, 11:51:41 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15141_[redacted].crash
        Mar 17, 2015, 11:51:27 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15127_[redacted].crash
        Mar 17, 2015, 11:51:16 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15116_[redacted].crash
        Mar 17, 2015, 11:51:04 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15104_[redacted].crash
        Mar 17, 2015, 11:50:53 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15053_[redacted].crash
        Mar 17, 2015, 11:50:41 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15041_[redacted].crash
        Mar 17, 2015, 11:50:27 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15027_[redacted].crash
        Mar 17, 2015, 11:50:15 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 15015_[redacted].crash
        Mar 17, 2015, 11:49:58 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14958_[redacted].crash
        Mar 17, 2015, 11:49:46 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14946_[redacted].crash
        Mar 17, 2015, 11:49:25 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14925_[redacted].crash
        Mar 17, 2015, 11:49:14 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14914_[redacted].crash
        Mar 17, 2015, 11:49:03 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14903_[redacted].crash
        Mar 17, 2015, 11:48:48 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14848_[redacted].crash
        Mar 17, 2015, 11:48:31 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14831_[redacted].crash
        Mar 17, 2015, 11:48:17 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14817_[redacted].crash
        Mar 17, 2015, 11:48:03 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14803_[redacted].crash
        Mar 17, 2015, 11:47:52 AM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-17-1 14752_[redacted].crash
        Mar 16, 2015, 01:07:34 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30734_[redacted].crash
        Mar 16, 2015, 01:07:19 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30719_[redacted].crash
        Mar 16, 2015, 01:07:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30709_[redacted].crash
        Mar 16, 2015, 01:06:57 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30657_[redacted].crash
        Mar 16, 2015, 01:06:47 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30647_[redacted].crash
        Mar 16, 2015, 01:06:36 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30636_[redacted].crash
        Mar 16, 2015, 01:06:25 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30625_[redacted].crash
        Mar 16, 2015, 01:06:14 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30614_[redacted].crash
        Mar 16, 2015, 01:06:02 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30602_[redacted].crash
        Mar 16, 2015, 01:05:52 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30552_[redacted].crash
        Mar 16, 2015, 01:05:42 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30542_[redacted].crash
        Mar 16, 2015, 01:05:31 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30531_[redacted].crash
        Mar 16, 2015, 01:05:21 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30521_[redacted].crash
        Mar 16, 2015, 01:05:11 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30511_[redacted].crash
        Mar 16, 2015, 01:04:58 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30458_[redacted].crash
        Mar 16, 2015, 01:04:48 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30448_[redacted].crash
        Mar 16, 2015, 01:04:37 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/RimAlbumArtDaemon_2015-03-16-1 30437_[redacted].crash
        Mar 16, 2015, 09:33:24 AM    /Library/Logs/DiagnosticReports/discoveryd_2015-03-16-093324_[redacted].crash

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    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
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    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

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    Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
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    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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