MacBook screen goes gray and won't wake up from sleep - 10.6.2

We have a MacBook Alum running 10.6.2 with 4gb ram.
We recently upgraded to 10.6.2 from Leopard and this issue started to happen.
It seems that as the MacBook goes to sleep or goes to the screensaver mode, the screen goes gray and won't wake up from sleep or screensaver mode without a hard reboot.
Is Apple aware of this issue? It did not happen with the previous version of Leopard. This issue arrived when we upgraded to Snow Leopard. Other than the sleep issue, SL is rock solid. Kudos to Apple for producing a great OS!

Hi GrooveDaddy,
Have you contacted AppleCare via telephone to make them aware of this issue? It definitely doesn't sound like normal behavior. What sort of troubleshooting have you done so far on the issue? What sort of settings do you have on your screen saver? Password protected? Custom iPhoto slideshow?
What if you manually sleep the machine by closing the lid or engaging it via software (via the Apple menu) does the screen have the issue in both scenarios?

Similar Messages

  • MacBook won't "wake" up from sleep, when being folded

    When I "fold" computer it goes to sleep. But, when I flip up the screen again, my Mac won't "wake" up from sleep mode anymore.
    Do anyone know how to fix this problem?
    BR
    Christian
    I have a MacBook 2.26 GHz Intel Core 2 duo, Snow Leopard 10.6.8.

    I've solved my problem.
    I have reset my MacBook's PRAM settings.
    It's very easy: link: http://support.apple.com/kb/HT1379
    Resetting PRAM and NVRAM
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.
    Your computer's PRAM and the NVRAM are reset to the default values. The clock settings may be reset to a default date on some models.
    Hope this helps
    Best regards,
    Christian

  • My MBP Screen goes gray and asks for restart when trying to open Adobe raw

    My MBP Screen goes gray and asks for restart when trying to open Adobe raw files. Even when I try to populate raw images in the brige the scree wipes gray and says I have to restart. I am using CS2 and the latest version 3.7 of Adobe camera raw. I can however open raw images in preview. Please help! OS ver. 10.4.9 2.16ghz intel duo core processor.

    Welcome to Apple Discussions!
    What you are getting is a kernel panic, caused by one of the issues my FAQ* discusses:
    http://www.macmaps.com/kernelpanic.html
    * Links to my pages may give me compensation.

  • It won't wake up from sleep after I open it. If I close it and then open it, it doesn't wake up for at least 5 minutes.

    just upgrade my macbook air to yosemite. now when i physically close the computer and open it back up, it won't wake up from sleep mode. I tried pressing the power button, but it wouldnt turn on. Then once it somehow turned on by itself, I tried a PRAM and SMC reset. Then I tried closing and opening the computer again and I still had the same problem. nothing has worked. when i do get the computer on, i randomly goes into sleep mode again. I've check the settings for display and it says after 45 minutes of nothing it will sleep.

    Step 1
    Take all the applicable steps in this support article. That's the starting point for any further efforts to solve the problem. Please read the whole article carefully (some of it is hidden by disclosure triangles) and don't skip any of the steps, including the ones under the heading "Additional troubleshooting." If you don't understand any of the steps, ask for guidance.
    Step 2
    If you're running OS X 10.8.5 or earlier, from the menu bar select
               ▹ System Preferences... ▹ Accessibility
    If the checkbox at the bottom marked
              Enable access for assistive devices
    is checked, uncheck it and test.
    If you're running OS X 10.9 or later, select
               ▹ System Preferences... ▹ Security & Privacy ▹ Privacy ▹ Accessibility
    If any applications are listed on the right and have a checked box next to them, uncheck all the boxes and test. You may first have to click the padlock icon in the lower left corner of the window and authenticate as an administrator to unlock the settings.
    Step 3
    In the Energy Saver pane of System Preferences, uncheck the box marked
              Put hard disks to sleep when possible
    Step 4
    This and the next step must be taken as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that heading, select
              View ▹ Show Log List
    from the menu bar.
    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You may see one or more reports with a name that begins with "Sleep Wake Failure" followed by a date. Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
    I know the report is long, maybe several hundred lines. Please post all of it anyway.
    Step 5
    In the Console window, select
              DIAGNOSTIC AND USAGE INFORMATION ▹ Diagnostic and Usage Messages
    In the search box in the window's toolbar, enter "powerd" (without the quotes.)
    You may see one or more lines like this:
    com.apple.message.signature: Platform Failure
    If you do see that, and you did everything in the preceeding steps, then you're dealing with an internal hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • Does anyone know what to do when a apple mac book pro screen won't wake up from sleep?

    Does anyone know what to do when a apple mac book pro screen won't wake up from sleep? I have tried to restart it and it still won't come on.

    Try this, which is located in your macbook pros user manual.

  • My early 2008 MacBook won't wake up from sleep

    My early 2008 MacBook won't wake up from sleep periodically. I will have to hold the power button down and then restart when it acks up. It did this twice yesterday & once today.

    Try resetting the PMU (power management unit).
    Remove battery and power adapter.
    Hold down power button for 10 seconds.
    Reinstall battery and attach power adapter.
    Hold down Command-Option-P-R, a total of four keys, and press power button. Don't release the keys.
    Continue holding the four keys until you hear the startup sound twice, then release.

  • G5 won't wake up from sleep & fans go to high speed ???

    G5 won't wake up from sleep & fans will go to high speed within a few minutes of it going to sleep. Whether I put it to sleep or it goes to sleep on it's own per my preferences in energy saver. I have to manually shut it down by holding the power button in. I ran the system hardware dvd and results were good. I have repaired permissions, reset the PRAM.
    Any ideas?

    Hi Patrick,
    How to reset the SMU on a Power Mac G5 (Late 2004) or Power Mac G5 (Late 2005) ...
    http://support.apple.com/kb/HT1436
    "Try Disk Utility
    1. Insert the Mac OS X Tiger Install disc that came with your computer, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Mac OS X volume.
    6. Click Repair. Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, test sleep in Safe Mode, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

  • G3 Bronze Keyboard won't wake up from sleep

    I have a hand-me-down Powerbook G3 Lombard 400 Mhz (bronze keyboard), with a dead main battery. It works great with the power adapter, and has just enough charge for me to move it from one outlet to another without shutting down. I'm trying to set it up for use as an Itunes server connected to my home stereo, which is fine because it will always be plugged in.
    The problem is that the laptop won't wake up from sleep. This morning I noticed that the display and HD seemed to be sleeping, but the fan/processor buzzing noise was still going (there were no lights other than the little green light on my PCI card). I couldn't figure out any combination of keyboard or power key strokes that would either wake it up or shut it down. I unplugged it, waited half an hour or so, and it finally shut down. I then plugged in, hit power, and it started and booted perfectly (after the expected disk check for abnormal shutdown). Then this afternoon, the whole thing was sleeping (I think -- no sound, no lights other than PCI card light), and again it wouldn't wake up. Again, I unplugged, let it power down (waited for the PCI light do die), the replugged and it started up just fine.
    Any idea what gives? Or what I do when it's sleeping? Right now, I have changed the power saving settings so that it never goes to sleep, but I'd really like to let it sleep when people forgot to turn it off...
    thanks!

    aldpol,
    There are many causes for sleep issues and you just have to wade through them one at a time.
    You can always force a Lombard or newer powerbook to shut down by pressing/holding the power button until it turns off. As you have noted, this is an undesirable process since you can corrupt the HD.
    I would start the troubleshooting in this manner:
    1. Unplug all peripherals (PC cards, mouse, everything).
    2. Reset the power manager:
    http://support.apple.com/kb/HT1431?viewlocale=en_US
    3. Now put the powerbook to sleep via the Special menu, wait a minute or so, then wake.
    4. If no success, restart while pressing the shift key until you see the message 'extensions off', then release. Now test sleep/wake.
    If number #3 is successful, one of you peripherals is probably the troublemaker. If still having issues, please post back with more details if possible.

  • Powerbook G4 won't wake up from sleep

    My 4 1/2 year old powerbook G4 won't wake up from sleep anymore. After I close the lid, or even manually put it to sleep, I can still hear the HD run. The backlight on the top of the lid never lights up and when I open the lid the blank screen doesn't do anything. The only way for me to work around this issue is to power down the laptop and start it up again. Since I've been having this issue every program that I use take forever to load. The spinning color wheel is the bane of my existence! I tried resetting the PRAM, I used Onyx to repair file permissions, and am out of ideas. Any help would be greatly appreciated.

    How incredibly strange. I am having exactly the same problems with my computer. I just started the same behavior today. I have tried using MacJanitor, repaired permissions, verified disk, but it still will not go to sleep properly. S.M.A.R.T status is verified
    I have tested my RAM as described above with no problems surfacing. Anyone else have any ideas that we can try. When I get home on Sunday I will try some more intense investigative tools including re-installing OSX 10.5
    By the way, I am running 10.5.4 on a 15" 1.5Ghz G4 Powerbook with 1.25GB of RAM and 28.9GB harddrive free.
    Another strange thing I have also observed is that it now takes 10 minutes to start up. 5 minutes on the Apple screen with pinwheel, and then 5 minutes with the blue screen before the cursor appears. After that point startup is normal. Also, even though Disk Utility shows 28 GB free on my harddrive when I try to copy something, it says that I do not have enough free space on my harddrive.
    Do you suppose this means that my harddrive is on the way out? Is this also the case of the original poster?

  • My mac won't wake up from sleep, what can i do

    My mac won't wake up from sleep, what can i do

    Can you say more about thermal cut-off?  My mac has beene having problems waking from sleep and I have noticed that I hear the fan running ever so slightly in the background.  When I depress the power button for a second the fan shuts off. 
    Just open the side an dlook to see which fan it is.  The lower fands are easy to see as well as the video card fan.
    When you push the power button and that fan goes off is the machine now fully off?  No power light?  No fans spinning?   Now drives spinning? 
    I don't recall what I did when my machine shut off with the one exhaust fan running.  I think the obvious thing I would have tried would have been to push power button for 10 seconds to shut it down fully.  That or actually pull the plug.
    When this happens the only way to use my Mac is to restart via the power button.
    Then I guess that answers the first question.  It must have turned off since pushing the power button again was the normal reboot.
       I can't find any helpful info on thermal cut-off so I was wondering if you could explain what it is, what causes it, and more importantly what I can do to fix it?
    That was my term for it.  What else could it be?  Without its fan video card would get extremely hot and throw off all that heat.  Whats the point of having temperature sensors in so many places other than to use that info to protect the machine against damage due to overheating?  So my assumption was card gets hot, sensor (probably the pci slot 1 temperature sensor) senses it, kills the machine.  It's also seems logical to me that the circuit(s) handling temperature overloads would want to keep a exhaust fan running to dump the heat out of the machine to further protect any damage from the heat.

  • Won't wake up from sleep mode

    I have only had my iMac for a couple weeks and four times now it won't wake up from sleep mode. I have to use the on/off button for a response.

    Since you have a new machine, I would call Apple immediately and have them deal with the problem.

  • X1C won't wake up from sleep mode using keyboard

    Hi...so finally got my X1C today. One thing I am noticing is that the machine won't wake up from sleep mode when I press any key on the keyboard -- it only wake up by pressing the power key. This is a bit unexpected to me. Is it by design, and is there any way to change this?
    Thanks for your help.
    Solved!
    Go to Solution.

    Does it awaken from stand-by if you press the Fn key? That's been the ThinkPad standard for as long as I can remember.
    Regards.
    English Community   Deutsche Community   Comunidad en Español   Русскоязычное Сообщество
    Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
    PM requests for individual support are not answered. If a post solves your issue, please mark it so.
    X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
    I am not a Lenovo employee.

  • Macbook Pro suddenly shuts off. screen goes black and won't turn off till after a few hours.

    Hi everyone!
    So I've had this problem from my macbook since months ago. It sometimes just shuts off by itself, the screen turning black and won't turn on until like after a few hours (sometimes a day, but sometimes you could also immediately open it just like that.)
    When it shuts off and you plug the adapter it is still charging, the lights on the side of the macbook book still lights up just fine if you press the button on the side. the only problem is that it wont open until after a few minutes, hours or days (very unpredictable) (also tapping the macbook helps, I dont know if it "really" helps or not, but it works sometimes.) But when it open it will be working fine until another couple of weeks or 3 or a month (again unpredictable)
    I dont know what's wrong with my laptop, please help me. It would be greatly appreciated! thank you so much in advance!

    Hold the power button down for 10+ seconds.  Then bring the MBP to an Apple store for an evaluation.
    Ciao.

  • Then the screen goes gray and I cannot scroll or click on anything

    When I google something via safari I get the google options but my screen is gray and I cannot click
    on anything or scroll.  I have turned it on and off several times.

    Try clearing Safari's cache : Settings > Safari > Clear Cache (and Clear History)
    If that doesn't work then try closing Safari completely and then re-open it : from the home screen (i.e. not with Safari 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Safari app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
    A third option is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

  • Macbook under a year old keeps freezing and often won't wake up from sleep

    So in the past week or so my 2012 Macbook has been having a lot of hiccups. I started noticing it wouldn't wake up from sleep and I'd have to just power it down. Then one day I was listening to streaming music and it started skipping and the screen froze and I had to power it down.  I updated all my software, ran disk utility and scrapped a bunch of huge files yeterday, but today the screen froze twice and I had to power it down. I bought my machine back in July, I'm really bummed and hoping it's nothing serious this early on. Anyone have further trouble-shooting suggestions?

    j9fleri wrote:
    So in the past week or so my 2012 Macbook has been having a lot of hiccups. I started noticing it wouldn't wake up from sleep and I'd have to just power it down.
    Check out the following KB Articles & do the necessary:
    http://support.apple.com/kb/HT1411 Apple Portables: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/HT1379 Resetting your Mac's PRAM and NVRAM
    Then one day I was listening to streaming music and it started skipping and the screen froze and I had to power it down.  I updated all my software, ran disk utility
    Ran what from DU?
    and scrapped a bunch of huge files yeterday, but today the screen froze twice and I had to power it down.  How large is you HD and how much space do you have left?
    You have  your standard 1 year warranty unless you also purchased AppleCare which gives you an additional 2 years of coverage plus FREE phone support.
    Strongly suggest that you take FULL advantage of the above before it runs out.  Let Apple deal w/the problems.

Maybe you are looking for