Macbook shutoff is a bad battery issue - free replacements offered

MacBook and MacBook Pro Battery Update 1.2
Apple has recently discovered that some batteries used in its MacBook and MacBook Pro notebooks may have battery performance issues. Apple is offering a software update that is designed to address these issues.
The battery update is available immediately via Software Update or downloadable here.
Note: The factors causing the performance issues do not present a safety risk. You may continue to use your current battery.
This battery update should be run on all MacBook and MacBook Pro computers and extra batteries that were purchased between February 2006 and April 2007.
If, after you have installed the battery update, your battery has any of the symptoms listed below, please make a reservation to bring your computer with its battery to your local Apple Retail Store, or contact an Apple Authorized Service Provider (AASP), or call your local Apple Support Contact Center. If Apple or an AASP determines that your battery is eligible for replacement, you will receive a new battery, free of charge, even if your MacBook or MacBook Pro is out of warranty.
For MacBook and MacBook Pro systems with Intel Core Duo processors, this program extends repair coverage on the battery for up to two years from the date of purchase of the computer.
Identifying an affected battery
Affected batteries will have one or more of the following symptoms:
* Battery is not recognized causing an “X” to appear in the battery icon in the Finder menu bar.
* Battery will not charge when computer is plugged into AC power.
* Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.
* Battery pack is visibly deformed.
Note: If your MacBook or MacBook Pro battery does not have any of the symptoms noted above, your battery does not need to be replaced.
Next Steps
To participate in this worldwide program, your MacBook or MacBook Pro battery must show the symptoms noted above. If it does, please make a reservation to bring your computer and battery to your local Apple Retail Store, or contact an Apple Authorized Service Provider (AASP), or call your local Apple Support Contact Center. The U.S. support number is 1-800-275-2273. If you are located outside the U.S., please see Apple's international contact list for your local Apple Technical Support phone number. An Apple technical support representative or an Apple Authorized Service Provider (AASP) will determine if the battery is eligible for replacement, free of charge. Customers are responsible for transportation costs to eligible AASPs and retail stores.
If a replacement battery is sent to you via airmail, it is important that you return the older battery to Apple so that it can be properly recycled.
This program extends repair coverage on the battery for up to two years from the date of purchase of the computer for Intel Core Duo-based MacBook and MacBook Pro computers. Apple will continue to evaluate the battery update program and will provide further extensions as needed. Apple also reserves the right to modify the program if other solutions that address the battery performance issues become available.

Similar Messages

I have a 4s runing 6.1.1 every 5minutes it promp me network lost and i have very bad battery issues lit draine so fast what should i do

I have a 4s runing 6.1.1 every 5minutes it promp me network lost and i have very bad battery issues lit draine so fast what should i do?

What have you figured out? Anything? What you show just shows a pretty quiet system except for firefox having a bunch of tabs open. You've got some page ins and outs so you maybe your'e hitting your HD with swap files more than what you think?
I think something like coconut battery app or something like it will tell you the charge cycles on the battery. How many do you have?
Lastly, are you using any extensions like ad blocker, or click to flash?

MacBook throttle down from Bad Battery

Hi. I have a 2006 MacBook 2.0Ghz Core Duo.
Is a nearly dead battery the same as running the computer without a battery at all on AC in regards to CPU throttle down?
From what I have read, if only the AC is used and the battery is removed, the CPU will throttle down to 1 core. That's fine and makes sense to me. However, does the computer do the same thing if the battery is in but barely holding a charge (does OSX throttledown if battery is un/detected?) The battery meter still shows a charge of 100%, and I only get about 10 minutes max on battery power before it abruptly shuts off.
I use the computer for Aperture 3 and am plugged in 95% of the time. However I was just curious if this battery issue does affect the performance the same as no battery at all.
Thanks!

I have ordered another battery and waiting for it any day now.
My question was more along the lines of how dynamic is the PMU in the MacBook when it comes to the battery. Like is it that black and white between no battery and battery to see the performance decrease? My battery is total fail, and it shows this in the battery meter on 10.6. Because of this, is the PMU throttling down knowing that the battery is fail?
Guess I will find out when the battery comes....

MacBook Shuts off abruptly, bad battery?

I booted my MacBook up as usual and began to use it without any problems. I click on a link to watch a YouTube video and it plays for several seconds and then the computer shuts off right after that with no warning. I had over an our and a half of battery life left before this happened. After it shut down I checked the battery on the back and I pressed the button and only one light blinked very quickly. This has happened on more than one occasion and the only way to boot the computer back up is to plug it back in to the AC adapter. Once I check the battery life while it's charging, it will something insane like 170mAh.
Is it time to get a new battery? My MacBook is a late '06 model and I've had it since January of last year. I calibrate it once a month and I don't deplete it more than half of its charge life. Any ideas?
Thanks!

KBHenn...will you let us know what you find out if you contact AppleCare? I have the same problem it seems with the power outages. Mine goes out when I have 30-40% left it seems. The problem I'm seeing is that the calculator at the top of the screen is constantly changing and sometimes it's got crazy numbers like 200:00 hours left! It'll jump around all over the map. I also noticed the same thing as far as charging the charge says it'll take 28 minutes to fully charge and I come back in 10 minutes and it says 34 minutes to fully charge even though the % is going higher. Just weird.
I bought mine in Sept. '06. I'm not trying to hijack your thread here, but I'm curious as to how everyone's battery capacity is so high (mAh)? I've never checked mine until now and it's only 1267 Capacity. Do we simply have different batteries or is is this something that wears down over time? I'm in the same boat as you as having these issues, but once again since I'm over 300 cycles I'm curious to see if Apple Care will cover it. Good Luck!
-elvislisa
AC Power:
System Sleep Timer (Minutes): 10
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Automatic Restart On Power Loss: No
Wake On AC Change: No
Wake On Clamshell Open: Yes
Wake On LAN: Yes
Display Sleep Uses Dim: Yes
Battery Power:
System Sleep Timer (Minutes): 5
Disk Sleep Timer (Minutes): 10
Display Sleep Timer (Minutes): 5
Wake On AC Change: No
Wake On Clamshell Open: Yes
Display Sleep Uses Dim: Yes
Reduce Brightness: Yes
Battery Installed: Yes
First low level warning: No
Full Charge Capacity (mAh): 1267
Remaining Capacity (mAh): 1215
Amperage (mA): 0
Voltage (mV): 12503
Cycle Count: 329

New Macbook Pro (2010) 15 inch battery issues!!!!

Hi,
Please help me.I sense a fraud act by the macbook servicing center in my city.
My macbook was bought in 2010 and after having used many times I was said tha the machine was getting heated up due to poor standard of the battery and that the battery needs to be replaced.So here are my questions in points-
1.When I get my battery replaced without warranty,Should I get the Old battery or does the servicing center replaces my battery with a new one and does nt return me my battery.
2.The battery,when i tested through COCONUT BATTERY appliocation shows 89% capacity with 374 cycles,which means its not new.Because in 1 day it cannot be upto 374 cycles.
3.What should be th ideal battery standby time for a new battery of macbook pro.Currently its showing only 3 hours!!!I think its totally unbelievebale.
4.Is there any opther application to check the battery isd new or not??????

Thanks a lot for your info, Glynn. I appreciated much.
Unfortunately, the Apple dealer said that currently there is no this type of mac in their inventory. Therefore they can not do a complete replacement & they referred me to Apple authorized service center. Today, I got more news from this Apple authorized service center & they suggested to return my new macbook pro to the Apple Dealer where I purchased my Mac. After sent Email to Apple, tomorrow they will contact me. Hopefully they will not referred me again to other place...
This is like they sent me back and forth and it's really frustrated. This is the worst experience I ever had in buying computer & I am feel that I paid to much for such low quality product & service.
Sorry Apple, but this is really disappointed me.

PowerBook G4 12" Damaged by Bad Battery?

I have a PowerBook G4 12" 1.5GHz with a bad battery that is about to be replaced by the Extension Program. Can the bad battery have damaged the computer while it was in use in the computer? In early 2005, I purchased a brand-new PowerBook G4 15" 1.67Ghz which turned out to have a bad battery, but because at that time the battery problem was either not yet known or not yet acknowledged by Apple, the battery was not only used in the 15", but when it was sent back from Apple after the first of three service attempts, the bad battery was not replaced and was sent back to me and I, not having been informed there was a battery problem of any kind, continued to use the computer until its hard drive then its logic board failed. Eventually, I found out about the exchange program by accident (and was officially informed by Apple one year later, in June 2006; ironically, the 15" had been replaced with one of the first MacBook Pros in March 2006). I include this history because I have always wondered if the bad battery damaged the 15"'s logic board. Now this 12", which I just bought, whose bad battery has been installed for years is having major issues: the screen freezes within the first 2 minutes of booting from disk, hard drive or network boot image (it has never booted to the desktop since I've owned it); it heats up under the hard drive/near the video chip; when TDM is attempted, the screen stays black altogether and the 12" never appears on the host's desktop. It will boot into Open Firmware but not in single user mode. There is some kind of white sticky substance present in small amounts around the pins thar lock the battery into the well. For the record, the 12" is otherwise in seeingly flawless condition with no dents or other signs of being dropped and inside it is clear no one has disassembled it or even removed the topcase. When the battery is removed and the AC power connected it still won't boot. Sorry this is so long.

The actual runtime of a battery depends on several factors, including what you are doing with your PowerBook. Information on stretching out your battery's runtime is available in this article. For a daily planner, try using iCal in the /Applications/ folder, or dTasks if iCal won't do what you want.
(10887)

Late 2013 13" Macbook Pro Retina Battery Issues

Just got my new MacBook Pro 2 days ago and been using it for web surfing (Safari), few coding projects, skyping and listening to music mainly. Somehow the battery lasts for about 6 hours at it's best and not only that but the battery estimate is not correct at all. I charged it to 84% and it said 12 hours left then at 70% after exactly 54 minutes of battery usage it said 5 hours and 50 minutes left.
The time estimate drops fast and doesn't last that long ... I've seen similar discussions but there problems were because of Chrome or the kernel_task using the memory & CPU extensivley. But in my case, I'm not using Chrome and the kernel_task is taking around 500 - 600 of memory and fair usage of the CPU ..

District_58 wrote:
Hi. I have a same problem with my new MBP 13 RETINA (late2013)
Battery life is BAD! I'm using it without Skype for 2 days, but still, just a web browsing can't kill charge so fast.
How bad is bad? How long is your battery lasting?
What does your Activity Monitor show under the Energy & CPU tabs? There does seem to be an intermittant issue in Mavericks where after coming out of sleep, the kernel_task process will start using ~100% of a CPU forever. This will drain the battery really quickly, and seems to require a reboot to fix. I run iStat menus, and it's pretty obvious in the CPU graph menu when this happens, as the graph shows a constant 25% overall CPU utilization.
When you say you are just web browsing, what are you doing? What browser, and what kind of websites?
A lot of folks on the MacRumors forums are reporting really bad battery life if they use Opera. Try Safari instead.
If you are watching Flash based videos or otherwise visiting Flash heavy websites, that will hurt battery as well. If you can import the videos you want to watch into iTunes they should use much less battery. If you are using Safari and the Flash stuff on the websites is ads or other stuff you don't need to see, install Click 2 Flash to stop it from automatically loading.
Finally, try to keep your screen brightness as low as is comfortable. Half brightness or lower can help.
I get a consistant 10+ hours of battery life using my Late 2013 system all day for browsing with Safari, editing photos with iPhoto & Preview, and creating documents with Pages. I have BlueTooth disabled, and brightness at 1/2 or less.
You can get the statistics on your battery to see if something seems wrong by installing and running the Coconut Battery utility. I'm willing to bet your issue is software and usage related though.

HT3053 Can I run my MacBook Pro Late 2008 without battery forever? Is it bad in long term or anything? Does it make the system less stable?

Can I run my MacBook Pro Late 2008 without battery forever? Is it bad in long term or anything? Does it make the system less stable?
My battery got swollen (and I unfortunately noticed it very late and might have be running with it for months, which potentially explains all the crashes everyday and the trackpad not working anymore, the Apple test also says I have a bar of ram broken...) and I had to remove it because the back pannel did not close anymore... Can I still use my MBP normally forever that way? I was planning on buying a new mac anyway but maybe waiting for the next iMac upgrade in the year... Should I wait?

Other than the system shutting down instantly if you have a power outage, whcih could corrupt the OS. Nothing else bad will happen.

Battery issues on Macbook Pro 15" A1286 (late 2008)

I am having battery issues with my Macbook Pro 15" A1286 (late 2008) model. My battery does not hold a charge for more than about an hour. It only has 287 cycles, so far less than the suggested 500 cycles, and something seems to be wrong with it - the back panel that holds the battery seems not to be attached as it should, as if the battery is pushing the cover out a little bit. Even my trackpad seems to be acting a little funny - it doesn't click in the same way or as easily as it used to.
In my use of the computer, I have routinely let it run on battery power only and cycle out, but most of the time, I am running it with the power cord attached.
Does this mean I need to replace the battery? I am out of AppleCare, and did not want to pay for a support question if I'm only going to be told that the battery needs to be replaced.
I do not have an Apple Store very close to me - it is a long drive that I cannot make on a business day because I have to be at work. I ordered my computer online and have not had any issues until now - though I once contacted AppleCare with some questions.
Has anyone had a similar experience, and can offer some guidance?
Thank you very much.
Rikamae55

J G B,
Did you purchase an 'official' Apple battery? Batteries do some things well and have a long lifespan if well cared for, doesn't do some things so well (playing games, watching videos, etc.) and you can shorten the lifespan of a battery by how you use it.
But you should be able to get more than 2 hours out of a new battery (depending on how you're using it). If you're within 90 days of purchase, I would return th unit and ask for a new battery.
Clinton
MacBook Pro (15-inch Late 2011), OS Mavericks 10.9.4, 16GB RAM, 960GB SSD, 27” Apple Thunderbolt Display

MacBook Pro Battery Issue

Hello,
I am one of the many consumers suffering from the bloating battery issue found in the 17inch MacBook Pro. I have found tons of info on this and people are reporting even the second or third battery having the same issue. That being said, is the issue really with the battery or with the computer? I know they put out a software update that was supposed to fix the problem, does that point to a problem with the computer?
A few apple representive said the battery breaking out of the casing was a safety feature, is there any way harmful chemicals are released when the seal on the component is damaged leaving the battery exposed?

Well I would call back and tell them there are numerous instances where the battery replacement has been honored as part of the exchange/replacement program, especially since it is safety issue. Get a case number, next time you speak to someone. And if you don't get a satisfactory result, call back and escalate the call to customer relations. Until then turn off the computer and don't use it.

New Macbook Air - Possible Battery Issues?

Is it normal for my new 2013 macbook air to lose a tremendous amount of power overnight when it is sleeping? When I put it to sleep at night with over 50% remaining on the battery, the charge is usually about 10% in the morning. Sometimes the device is extrememly warm as well.
I did change the sleep settings so that it does not save the info on my RAM to my SSD and locked the sleep image file to prevent the computer from using it. Is that a possible reason for the battery issues?

I "fixed" it by reverting my sleep settings back to default hibernate mode 3, which means that every time I put the computer to sleep it will save my RAM to the SSD via the sleepimage file.
As of changing that setting back, my Air has been been sleeping properly (I think).
I didn't find a solution where I could prevent the sleepimage file from being created/used every time I put the computer to sleep and still get the Air to sleep properly.
I think what was originally happening was that because I locked the sleepimage file, the computer spent the entire time it was suppose to be sleeping trying to access the sleepimage file - causing an enormous amount of battery drainage over time.

Macbook Pro Bad battery better than none?

Hello!!
I know this might sound crazy but on yesterday my Macbook Pro (early 2008) battery expanded while connected to my mac. I didnt notice this until I powered it on and couldnt use my track pad. I thought maybe the mac had been stepped on or something. To make a long story short, I am a DJ and use my Macbook pro for that purpose. I have a gig coming real soon and I've read that the mac will only run at 1Ghz or so without the battery. I need my computer to run full speed as its needed for my DJ program. I cannot risk it lagging during a gig! I refuse to put the exploded battery in it and I'm sure Apple will do nothing about this outdated Mac. I ordered a non-working battery hoping to be able to use my Mac at full power until I can purchase a working battery. Will this work? I know your asking why order a bad battery? I couldnt order a working one and get it delivered by my gig date.
Thank you!

BobRz wrote:
I'm not sure why no battery would slow things down, but I've never tried it. Again, why not just see what it does with no battery?
If the OSX senses that there is no battery present, it will throttle the CPU. This is to protect the Mac from those situations where electrical loads are such that the charger alone cannot handle them and the battery is used to supplement the charger.
Ciao.

Symptoms of a bad battery in macbook 2010

I have a Macbook circa 2010. It will boot up but then the hard drive begins to whir and if I try to open any app or file, the pizza wheel just spins endlessly. Could this be a symptom of an old/bad battery or is it something else?

Ohhh I got your problem! This is totally because of the corrupt files you have in the Time Machine Backups get restored everytime! So get rid of the backup first as we will need some extra space later! Here would be almost a full proof solution for you!
I guess you should try this!
You should manually backup all your important data to your hard drive! I know it sometimes proves to be hectic, but it will help you eliminate the unwanted data you have!
You can export your iTunes library by using export option and copying the iTunes library.itl alongside the exported data. Check this link, as it is more informative : http://gizmodo.com/5825217/how-to-keep-your-itunes-library-when-it-wont-fit-on-y our-hard-drive
After manually backing up all the stuff, this time you try to zero out the hard drive by selecting the security option as zero out, dont select the other options because it is time consuming and there's no actual need of it! It will take atmost 50 min more, but worth the attempt because it helps in writing zeros over all the sectors!
And yes, after installing all your apps, transferring all your data to the MacBook, then go for a full system Time Machine Backup, this backup would be fresh and would be beneficial for you as it wont be having the corrupt data that prevents your MacBook to perform well!
This methodology should solve your problem!
Good luck! Keep me posted!

Battery issue LoadCycle count increases without charging , MacBook Pro Retina 2012?

Hi
i have the feeling that i have a battery issue.
It looks like that the battery cells are in one region defekt.
Once i cross about 30% last charge it starts draining very fast within 10-15 Minutes the MacBook switches off.
In order to proove this i have written a small script in order monitor the battery and some other counters.
And here is realized anothe interesting topic.
The Load Cycle Count can increase even if you dont charge !!
Below you see that the LoadCycle Count increased from 373 to 374 even if i didnt charge.
Any ideas on that. Or does anyone have the same issue ?
DATE, TIME , CURRENT_CAP2 , CURRENT_AMP , CYCLECOUNT , ISCHARGING , CURRENT_LOAD , FANSPEED0 , FANSPEED1 , LOAD1M , LOAD5M , LOAD15M , BRIGHTNESS
2014-05-10, 19:01:00 , 38.80% , 2840 , 373 , No , 40% , 2160 , 2000 , 1.37 , 1.11 , 1.14 , 0.500000
2014-05-10, 19:02:00 , 37.95% , 2755 , 374 , No , 39% , 2160 , 2000 , 1.19 , 1.10 , 1.13 , 0.500000
Below you find the script which is executed vie cron ever Minute. Not highlt sufisticated but it does its jobs.
#!/bin/sh
DATE=`date "+%Y-%m-%d"`
TIME=`date "+%H:%M:%S"`
# ioreg -n AppleSmartBattery -r
#CURRENT_CAP=`/usr/sbin/ioreg -l | awk '$3~/Capacity/{c[$3]=$5}END{OFMT="%.2f%%";max=c["\"MaxCapacity\""];print(max>0? 100*c["\"CurrentCapacity\""]/max:"?")}'`
CURRENT_CAP2=`/usr/sbin/ioreg -l | grep -i capacity | tr '\n' ' | ' | awk '{printf("%.2f%%\n", $10/$5 * 100)}'`
CURRENT_AMP=`/usr/sbin/ioreg -l | grep -i capacity | tr '\n' ' | ' | awk '{printf( $10)}'`
#CycleCount=`/usr/sbin/ioreg -n AppleSmartBattery -r | grep -i CycleCount | tr '\n' ' | '`
CYCLECOUNT=`/usr/sbin/ioreg -n AppleSmartBattery -r | grep -i CycleCount | tr '\n' ' | ' | awk '{printf($3)}'`
ISCHARGING=`/usr/sbin/ioreg -n AppleSmartBattery -r | grep -i IsCharging | tr '\n' ' | ' | awk '{printf($3)}'`
CURRENT_LOAD=`pmset -g ps | sed -n 's/.*[[:blank:]]+*$.*%$.*/\1/p'`
# For fanspeed install: https://github.com/hholtmann/smcFanControl/tree/master/smc-command
FANSPEED0=`/Users/stuebi/bin/smc -l | grep F0Mn | awk '{print($3)}' ;`
FANSPEED1=`/Users/stuebi/bin/smc -l | grep F1Mn | awk '{print($3)}' ;`
LOAD1M=`uptime | awk '{ print ($10)}'`
LOAD5M=`uptime | awk '{ print ($11)}'`
LOAD15M=`uptime | awk '{ print ($12)}'`
# get brightness tool: http://dev.sabi.net/trac/dev/browser/trunk/LocationDo/brightness.c
# discussion: http://njr.sabi.net/2006/06/20/setting-display-brightness-updated-tool/
# new version: https://github.com/nriley/brightness/blob/master/brightness.c
# how to compile: http://hints.macworld.com/article.php?story=20090901021817717
# gcc -std=c99 -o brightness brightness.c -framework IOKit -framework ApplicationServices
BRIGHTNESS=`/Users/stuebi/bin/brightness -l | grep -i brightness | awk '{print($4)}'`
DEBUG=0
if [ "$DEBUG" -eq 1 ]; then
    echo DATE $DATE
    echo TIME $TIME
#echo CURRENT_CAP $CURRENT_CAP
    echo CURREN_CAP2 $CURRENT_CAP2
    echo CURRENT_AMP $CURRENT_AMP
    echo CYCLECOUNT $CYCLECOUNT
    echo ISCHARGING $ISCHARGING
    echo Current_load $CURRENT_LOAD
fi
echo $DATE, $TIME , $CURRENT_CAP2 , $CURRENT_AMP , $CYCLECOUNT , $ISCHARGING , $CURRENT_LOAD , $FANSPEED0 , $FANSPEED1 , $LOAD1M , $LOAD5M , $LOAD15M , $BRIGHTNESS

tesme33,
have you tried resetting your MacBook Pro’s System Management Controller, to see if that affects its energy consumption?
When I run
ioreg -n AppleSmartBattery -r | grep -i CycleCount
on my MacBook Pro, I get two different output lines. You might want to adjust that part of the CYCLECOUNT assignment to have
ioreg -n AppleSmartBattery -r | grep '"CycleCount"'
instead, to ensure that that returns only the intended single line.

Macbook battery issue - Dies quickly, jumps to 0%! Details...

Hi all,
It looks like lots of others have had battery issues with their Macbooks, so I'm going to try and give a specific explanation of the problem with my Macbook to see if A) I should replace the battery, or B) There is some sort of problem that I can fix somehow, or C) If I need to take it in to be looked at.
I've owned the 13" Intel Macbook for about 20 months and it currently runs OS X 10.4.10.
If it is charged up to 100%, it will generally run on battery for a short amount of time, usually from 20-30 minutes, and then shut off, as if the battery were empty, with no low battery warning. Oftentimes, the battery percentage is at anywhere from 20% to 40% when it shuts down.
When I plug the magsafe back in, it usually sits at 0% for a while, and then acts like it is charging until it eventually reaches 100%, although it seems like it would be charging too fast to have actually jumped from 0 to 100%.
It's a very peculiar problem. On a side note, I installed a 1GB RAM upgrade (from the previous 512) which was purchased from someone else who owned an intel macbook who was upgrading his own RAM again, just in case that makes any difference at all.
Thanks for any and all help!

BTW, I've allready reset the SMC sevveral times
http://support.apple.com/kb/HT3964
I've also calibrated the battery several times.

Macbook shutoff is a bad battery issue - free replacements offered

Similar Messages

Maybe you are looking for