MacBook shuts down randomly
MacBook shuts down randomly while using or while sitting idle. It then needs a min before the power button seems to function. The charger will not start charging right away after the computer comes back on. I also notice the date and time goes back to 7:00am Jan 1st 2008. There is a dialog box that says it has been reset, but no reason why. I then have to re-enter all my password info. In most cases the time does return by it's self to the correct time and date after I go to change the time and date, but only when i go to change it, before doing that it stays the same. I did have one time where I was unable to change the time, it would not allow me. I had to restart the computer again to change the time and date. I have not seen anything on the forum that explain this issue. I am not sure if it is a virus either.
Mine has been doing this aswell. It started a few months ago with not waking up from Sleep mode after I closed the lid. It has gotten progressively worse- where it won't turn on for sometimes days on end. Holding the power button down to shut it off completely or to restart doesn't work. This happens when pugged in and not.
Most recently though, when I am able to get it to turn on, it will randomly shut down, or go to sleep and I can't get it to come out of it.
I bought this brand new just over a year ago. I shouldn't be having these problems!
Similar Messages
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My macbook shuts down randomly
My Macbook keeps shuting down randomly, it seems to happen when pressure is put on the left side or the battery. What is happening and how can I fix it?
If possible locate your install disk and see if you are capable or running an AHT( Apple HardWare Test ) just to see if anything obvious can be found. Maybe save yourself a trip to the Store.
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Macbook shuts down randomly when ichatting
I've had my white macbook for about 5 months. I recently moved to Europe to study abroad and the macbook has started giving me trouble.
Specifically, my computer shuts down without warning when I'm using video chat on ichat or watching streaming video for more than 20 or 30 minutes. I can turn it back on and restart the chat, but it shuts down again a couple of minutes later. This has happened both with the power plugged in and going off the battery alone. I've never had it shut down like this when I'm just using the internet or the word processor or something (only ichat and watching streaming video).
Any ideas? I'd really appreciate the help!I've had my white macbook for about 5 months. I recently moved to Europe to study abroad and the macbook has started giving me trouble.
Specifically, my computer shuts down without warning when I'm using video chat on ichat or watching streaming video for more than 20 or 30 minutes. I can turn it back on and restart the chat, but it shuts down again a couple of minutes later. This has happened both with the power plugged in and going off the battery alone. I've never had it shut down like this when I'm just using the internet or the word processor or something (only ichat and watching streaming video).
Any ideas? I'd really appreciate the help! -
My 2008 Macbook shuts down randomly.
At first, it would just shut down if there was a CD in or if i tried to watch videos. I got a new battery and it did not fix the problem. I tried updating it but it would shut down during the updating process. I finally got it to fully update and it still shuts down. I am a student so I need my laptop. Any suggestions?
Hi Lauren. Try using the computer when its plugged in to the charger and see if the computer still shuts down. If not, then it could be a firmware problem (since you bought a new battery). Try booting the computer using the install disk as well and see if the same thing happens. If it does, then this could be a hardware issue. You would have to visit an Apple Store or Authorized repair center for this. You can also try resetting the SMC.
http://support.apple.com/kb/ht3964 -
2010 MacBook shutting down randomly
Over the past week my 2010 MacBook has been acting out.
I will be watching a movie while performing other tasks simultaneously (something I have done for years without issue) and my computer will suddenly turn off with no warning. When I restart it reboots just fine (normally) and shows no error messages. Only once have I had difficulty rebooting and ended up having to retry the reboot two times.
Every time this shutdown happens, my computer is plugged in and charging. When the computer turns off, my charger's light turns off and I'm assuming it also stops working. I usually have to unplug it or turn off my power strip before the charger will start working again. It's the original charger and it probably should be replaced as it is being held together with electrician tape.
I have run a virus scan, which found an infected file which was taken care of. I am also in the process of doing a firmware update, updating my software to 10.10.1, and I might try an apple hardware test tomorrow. I've read that possibly resetting the PRAM would be beneficial, but I don't really know what that means and I'm not sure I feel comfortable doing it.
I'm really befuddled as to what could be going on.
Other info: my mac is currently running on 8gb of RAM. I use it mostly for school and watching movies. I have had to replace the battery and the touch pad in the past year. My NEW battery seems like it is draining rather quickly, which is an entirely different post all togetherCheck in your system profiler to see what firmware you have before you try a firmware update as you may have the latest firmware for you mac already. As far as zapping the pram you hold down the command/option/ P/R key while holding the start button on start up untill you hear three chimes. You might also try an SMC reset. If the battery is removable, remove battery and powercord and hold start button down for 5 to 10 second. reconnect everything and restart. If not removable hold down Option/ command/shift while holding down the power button for about 10 seconds. See if this helps.
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My MacBook shuts down intermittently; keyboard disconnects randomly ~
My MacBook shuts down randomly. It started doing this about a week ago. Occasionally the keyboard becomes inoperative - ok after reboot. I have a logitech wireless mouse attached as well as a WD 500GB Passport.
If possible locate your install disk and see if you are capable or running an AHT( Apple HardWare Test ) just to see if anything obvious can be found. Maybe save yourself a trip to the Store.
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Mid-2009 macbook pro 13" shuts down randomly when unplugged
When my MBP is plugged in, it has never restarted on me. Most of the time when it is unplugged it doesn't either, but for the last month or so it will randomly power off (it pauses for a half-second, screen dims and it turns off .) I have Mavericks on it and 128GB SSD in it originally when the problems started, I installed a 240GB SSD a week ago and restored to an image from before the problem started happening (April 14th) and it seemed like it was fine but within a day or two I noticed the problem again. I am not sure if perhaps some update is breaking it or what, but it is pretty irksome. The battery seems to be fine, although I'll admit it has said 'service battery' in the past (but it says 'normal' in the system profiler and lasts ~3-4 hours.) I have tried resetting the SMC using these instructions: http://support.apple.com/kb/ht3964 but it doesn't seem to have helped. I can restart the macbook on battery power after it turns off, so the battery doesn't seem to be dead when it powers off - in fact it will sometimes turn off when there are hours of life left. The macbook doesn't get particularly hot so I don't think it is an overheating issue.
Any ideas what could be the problem?Thanks for the suggestion. I finally gave in and bought a new battery and installed it (I've suspected this might be the problem for awhile) but unfortunately it hasn't fixed the problem at all. In fact, it almost seems worse - previously it has just had problems randomly, however I noticed just now at 42% it shuts down randomly within a a few minutes - it's happened 3 times in a row now (I turned it back on each time, leaving it unplugged, and it shut down again.) Any other thoughts?
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I have a mid 2010, Macbook Pro '15. Summer of 2012, it kept shutting down and making the three beeping noises, so I took it in for repair. I was told that my Logicboard needed to be replaced, so I replaced it, and took my Macbook abroad with me. Halfway through the summer, the three beeping noises resumed, and since I was abroad, I couldn't use my 90 day warranty and take it back for repair. By the time I returned to the US, my warranty ended, and I was told that the RAM actually needed to be replaced. So I replaced that.
In May of this year, my laptop wouldn't start and instead showed a folder with a question mark. I took it to repair and was told it was the hard drive wire that needed to be replaced, so I replaced that. Less than two weeks after, my Mac began freezing whenever I had a YouTube video or song playing- it made short, staticky sounds and then shut down. Now, it shuts down randomly even when I'm not playing videos or songs, and regardless of if it is running on battery or plugged in. Since I got my hard drive wire replaced, I've also noticed that the laptop takes an incredibly slow time to start up.
The last the Genius Bar technicians looked at my computer when replacing the harddrive wire, they hadn't said anything else was wrong with my laptop.
I've spent almost $1000 total fixing my macbook and am quite sick of going through this over and over again. Can anyone help me know what went wrong this time? (I have no apple care) Thank you in advance.Check to see if you've any panic logs -> http://support.apple.com/kb/HT2546.
If so, post the text of the latest.
Clinton -
Macbook keeps shutting down randomly
I've had my Macbook for about 9 months with no problems but it has suddenly started to shut down randomly. I have looked at lots of support advice on this site but nothing has worked. I have the latest firmware and battery update patches. Following advice on this forum, I thought it was down to recently installed widgets that might me using too much CPU so I binned them to no avail. It also isn't the temperature, when it last died that was at 49c, so well below danger level! From what I can ascertain, it isn't kernal panic either, and no panic logs have been stored. I haven't had any error messages. I have looked at the console and system logs, but they don't mean much to me.
Here's what happens:
Completely randomly, regardless of what applications I have open or with no external decives attached, my mac switches off, or almost. The start up "ching" sounds, then the screen flickers on and off while the light at the front does the same, it also makes the start-up sound a few times as if it's trying to restart. It doesn't close down completely but won't come back up again. When it first started doing this, I could force it to shut down then reboot it, but just now the only way I could get it to do this was to remove all power: take out the battery and remove the power-in cable then replace the cable and reboot. It still does this with the battery removed completely, so it's not the battery causing this. I've also tried holding down the on/off button until it makes that long tone sound just to see if it would start up before removing all power, but it didn't!
Help! I've tried everything I can think of and the apple store is closed in the UK!Ummm, nope. All due respects, this problem cropped up suddenly, at about the same time, for multiple users, on different laptop types. Probability of all this happening at once due to simultaneous hardware failures is much lower than if it was caused by say a software update not playing well with something (a piece of 3rd party software, etc). I'm having the same exact problem, I have put a new battery in, same thing happens.
This is similar to 3 or so years ago when widgets were first introduced, laptop battey lifes dropped to about 1/3 and the machines heated up. General consensus was it must be hardware, well no it was software, and a software fix took care of it. I'm hoping someone figures this out soon...
Thanks -
MacBook Pro Retina shutting down randomly
Hi
Some shile ago my MBP Retina 15" started shutting down randomly while i use it. Then it takes like 10-30 minutes to cool down and then it can be turned on agin. If you try to switch it on earlier than it sounds like it's starting as ususally but the screen is either black from the very beginning or goes black in a couple of seconds while starting up.
BTW the thunderbolt port refused to work some while ago, if you plug in a thunderbolt display the MBP will switch off much faster than if you work on it as a lap top.
Any ideas what this can be and how it can be fixed?
The system message that pop-up upon restarting the MBP is below:
Anonymous UUID: F40D948A-EBD0-E445-129D-E5C71862BC1F
Fri Nov 22 15:50:02 2013
panic(cpu 6 caller 0xffffff7fb1db1fac): "GPU Panic: [<None>] 5 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x112c00000 0xffffff8217f5a000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 6), Frame : Return Address
0xffffff820344baf0 : 0xffffff802fa22f69
0xffffff820344bb70 : 0xffffff7fb1db1fac
0xffffff820344bc40 : 0xffffff7fb04f0cf8
0xffffff820344bd00 : 0xffffff7fb05bde26
0xffffff820344bd40 : 0xffffff7fb05bde84
0xffffff820344bdb0 : 0xffffff7fb07e8f31
0xffffff820344be20 : 0xffffff7fb05e1011
0xffffff820344be40 : 0xffffff7fb04f7841
0xffffff820344bef0 : 0xffffff802feada80
0xffffff820344bf30 : 0xffffff802feac522
0xffffff820344bf80 : 0xffffff802feac5f7
0xffffff820344bfb0 : 0xffffff802fad6aa7
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7fb1da4000->0xffffff7fb1db6fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7fb1d9c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fb0dc0000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fb00ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fb044d000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fb1d9f000
com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7fb04a0000->0xffffff7fb070afff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fb00ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7fb0490000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7fb044d000
com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7fb0715000->0xffffff7fb08c4fff
dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7fb04a0000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7fb00ba000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000002f800000
Kernel text base: 0xffffff802fa00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 11403339911192
last loaded kext at 247853328880: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7fb1eb4000, size 65536)
last unloaded kext at 451919726706: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7fb1eb4000, size 57344)
loaded kexts:
com.silex.driver.sxuptp 1.5.1
com.citrix.driver.net6im 1.1.3
com.deterministicnetworks.driver.dne 1.0.9
com.deterministicnetworks.driver.dniregistry 1.0.4
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AGPM 100.14.11
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.1.8
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 8.1.8
com.apple.driver.AppleIntelFramebufferCapri 8.1.8
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleSDXC 1.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.iokit.IOAcceleratorFamily 98.7.1
com.apple.nvidia.driver.NVDAGK100Hal 8.1.8
com.apple.nvidia.driver.NVDAResman 8.1.8
com.apple.iokit.IOSurface 91
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro10,1, BootROM MBP101.00EE.B02, 4 processors, Intel Core i7, 2.7 GHz, 16 GB, SMC 2.3f36
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434314753364D465238432D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD SM768E, 751,28 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: G500
Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4It looks as if it's a GPU panic. However, it could have been caused by any combination of:
com.silex.driver.sxuptp 1.5.1
com.citrix.driver.net6im 1.1.3
com.deterministicnetworks.driver.dne 1.0.9
com.deterministicnetworks.driver.dniregistry 1.0.4
Try booting into Safe Mode (holding down the Shift key whilst booting) and see if the panics stop. If so, determine if the are updates to the drivers or find the kernel extensions and put them in a folder on your Desktop and reboot without them.
Good luck,
Clinton -
13" MacBook Pro (late 2012) shuts down randomly
Mac book pro 13" retina shuts down randomly and without warning. The screen goes black and it takes several minutes before it will start back up.
I've taken my mac book pro 13" retina to the genius bar, twice. The first time I was told to remove some software, which I did and the computer continues to randomly shut down. The second time I was told to make sure that I have at least 12 GB of storage available, which I made happen and the computer continues to shut down.
What I can tell you, and what I've told genius bar, is:
The shut down happens when it is either plugged in or not. The shut downs happen toward the middle of the day when the computer gets warm. It is not hot, just warm. If I keep a external fan pointed at it all day I do not get any shut downs. I've spend almost a full day at genius bar and I am looking for some help/approach/information that would help us solve this problem.
Computer Info:
MacBook Pro (Retina, 13-inch, Late 2012)
Yosemtie 10.10.1. Note I was running the latest Mavericks and had the problem too. The upgrade did not help.
Thank you.Their tests are superior to the AHT and so I am surprised that they did not pick up on any hardware faults. The responses that you say they gave you are in my opinion, to be charitable, worthless. The fact is that the quality of the technicians at a genius bar are not consistent, some being better than others.
If I were in your position, I would firmly but politely demand the the MBP be serviced so that the AHT not produce that error any more. If need be, send the MBP to a repair facility where more experienced personnel can work on it. If you have Apple care, there should be no charge.
Ciao. -
15" Macbook pro (late 2010) shuts down randomly! HELP!
hey guys, i bought a 15" macbook pro core i7 late 2010 model a few years back, and i havent had a problem with it until now, it shuts off randomly and then when turning it back on it dsays "macbook shut down because of a problem" . NOW, I dont know how to read error reports, and hopefully one of you can and shed some light on whats going on, and give me any suggestions on what to do? any help is welcome, thanks!
Interval Since Last Panic Report: 160325 sec
Panics Since Last Report: 2
Anonymous UUID: 53A15492-0519-3873-5541-903E91DA9A97
Mon Sep 16 19:00:29 2013
panic(cpu 2 caller 0xffffff7f85a29f1a): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80f4a63000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.5/src/AppleM uxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff80e5f23100 : 0xffffff800381d626
0xffffff80e5f23170 : 0xffffff7f85a29f1a
0xffffff80e5f23240 : 0xffffff7f83f9cf1e
0xffffff80e5f23300 : 0xffffff7f8407112d
0xffffff80e5f23340 : 0xffffff7f8424df79
0xffffff80e5f23370 : 0xffffff7f8424ed31
0xffffff80e5f233b0 : 0xffffff7f83f75feb
0xffffff80e5f234d0 : 0xffffff7f83f76a00
0xffffff80e5f23560 : 0xffffff7f83f730ac
0xffffff80e5f235a0 : 0xffffff7f83f73029
0xffffff80e5f23640 : 0xffffff7f83fa186e
0xffffff80e5f23840 : 0xffffff7f83fa2722
0xffffff80e5f23920 : 0xffffff7f84f87f80
0xffffff80e5f23960 : 0xffffff7f84f97db7
0xffffff80e5f23980 : 0xffffff7f84fc6e5f
0xffffff80e5f239c0 : 0xffffff7f84fc6ebd
0xffffff80e5f23a00 : 0xffffff7f84f9db8f
0xffffff80e5f23a50 : 0xffffff7f84f67fe6
0xffffff80e5f23ae0 : 0xffffff7f84f63d7c
0xffffff80e5f23b10 : 0xffffff7f84f6190b
0xffffff80e5f23b40 : 0xffffff8003c66363
0xffffff80e5f23bc0 : 0xffffff8003c683f3
0xffffff80e5f23c20 : 0xffffff8003c65e2f
0xffffff80e5f23d70 : 0xffffff8003898c01
0xffffff80e5f23e80 : 0xffffff8003820b3d
0xffffff80e5f23eb0 : 0xffffff8003810448
0xffffff80e5f23f00 : 0xffffff800381961b
0xffffff80e5f23f70 : 0xffffff80038a6536
0xffffff80e5f23fb0 : 0xffffff80038ce9e3
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.5)[49FEF732-D7A3-327B-A7AA-6AC5A6E3DCFF]@0 xffffff7f85a1c000->0xffffff7f85a2efff
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[1D0BB11E-7D71-34CF-ACC3-57DF01CADA 08]@0xffffff7f85a17000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f83ea5000
dependency: com.apple.driver.AppleGraphicsControl(3.4.5)[4A2C8548-7EF1-38A9-8817-E8CB34B8DC A6]@0xffffff7f85a03000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A35915E8-C1B0-3C0F-81DF-5515BC9002FC]@0xfffff f7f83de8000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f83f27000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f83ee4000
com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f83f 3b000->0xffffff7f841e0fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f83ea5000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f83f27000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f83ee4000
com.apple.nvidia.nv50hal(8.1.2)[988EAF3A-3318-3787-8A5A-844830FA1522]@0xffffff7 f841ec000->0xffffff7f844c0fff
dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f83f 3b000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f83ea5000
com.apple.GeForce(8.1.2)[7EC545A4-4B57-32F1-8DC3-C31023AFBDCB]@0xffffff7f84f450 00->0xffffff7f85012fff
dependency: com.apple.NVDAResman(8.1.2)[96AE69DE-8A37-39D0-B2D3-D8446A6AA670]@0xffffff7f83f 3b000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[6C8CFC18-75F0-3DEF-86C7-CEB2C1FD6BB1]@0xff ffff7f83f27000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f83ea5000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[990D1A42-DF16-3AB9-ABC1-6A88AC142244]@0 xffffff7f83ee4000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12E55
Kernel version:
Darwin Kernel Version 12.4.0: Wed May 1 17:57:12 PDT 2013; root:xnu-2050.24.15~1/RELEASE_X86_64
Kernel UUID: 896CB1E3-AB79-3DF1-B595-549DFFDF3D36
Kernel slide: 0x0000000003600000
Kernel text base: 0xffffff8003800000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 72781453061
last loaded kext at 38690362121: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f857e5000, size 36864)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.1.4f2
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.12.87
com.apple.driver.AppleHDAHardwareConfigDriver 2.3.7fc4
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelHDGraphics 8.1.2
com.apple.driver.AppleIntelHDGraphicsFB 8.1.2
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.GeForce 8.1.2
com.apple.nvidia.NVDAStartup 8.1.2
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.iokit.IOBluetoothUSBDFU 4.1.4f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleMuxControl 3.4.5
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.4.5
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.AppleUSBTCKeyEventDriver 237.1
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleAHCIPort 2.5.2
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AirPort.Brcm4331 615.20.17
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.iokit.AppleBCM5701Ethernet 3.6.1b4
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2.1
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.nvidia.nv50hal 8.1.2
com.apple.NVDAResman 8.1.2
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.4f2
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.4f2
com.apple.driver.AppleGraphicsControl 3.4.5
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IO80211Family 530.4
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.6.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A54463531323634485A2D3147344D31
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x802C, 0x31364A54463531323634485A2D3147344D31
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
-cheersYou have the MacBookPro6,2, the Edsel of Macs. It may be covered by this program:
MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
Print the first page of the panic report, and the support page linked above, and bring them with you.
Note that the replacement program only applies within three years of purchase. If you wait beyond that date, Apple may refuse the service. In that case, you'll be quoted a price of about $300 (in the U.S.) for a depot repair.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed.
You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution.
Most likely, the logic board will be replaced. Sometimes the replacement part is also defective, so be prepared for that possibility. -
My macbook shuts down at random times...
My macbook shuts down at random times when there still appears to be battery life left. Does anyone have suggestions on what I can do?
have you checked the condition of the battery? >about this mac>more info>system report>power
-
My Macbook pro shuts down randomly
My Macbook pro will shut down randomly when i try to open any applications it didn't start until i installed OS X Mountain Lion. Have tried reinstalling but it still happens. please help because I'm really tired of it.
Solution may be found if you search in the "More Like This" section over in the right column.
-
My MacBook pro shuts down randomly --- seems associated with firefox and/or mail
My MacBook pro shuts down randomly. Seems to be associated with firefox or mail
SWE70 wrote:
It is a brand new Macbook pro 15 retina (late 2013)
You are still under warranty. Call Apple Care. Make sure you get a case number as all repairs have an additional 90 days of warranty.
#1 - You have 14 days from the date of purchase to return your computer with no questions asked.
#2 - You have 90 days of FREE phone tech support.
#3 - You have the standard one year Apple warranty.
#4 - If you've purchased an AppleCare Protection Plan, your warranty last for 3 years. You can obtain AppleCare anytime up to the first year of the purchase of your computer.
Take FULL advantage of your warranty. Posting on a message board should be done as a last resort and if you are out of warranty or Apple Care has expired.
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