MacBook start up stuck on Apple Logo...what is wrong, how do I fix it?

My friend has a new MacBook and when he starts it up, the apple logo appears in front of the white background as normal, but it just stays there...the black circular bars just spin and spin. He said this goes on indefinitely and at least over an hour. He also said at times he would get that dreaded question mark icon during boot-up, but then it would change to the Apple Logo and boot as normal from there on out. I tried shutting down and rebooting myself to no avail. Anyone know what this is or have any advice on what to do? Thanks!

Try using Disk Utility to do a Disk Repair, as shown in this link, while booted up on your install disk.
You could have some directory corruption. Let us know what errors Disk Utility reports and if DU was able to repair them.
 Cheers! DALE

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