Macbook stuck at start up white/grey screen, no spinning wheel, nothing. Safe booting won't work.

it was working fine this morning, but i opened it back up about an hour ago after it had been asleep. screen was black and frozen so i resetted it using the power button.
now each time i start up all i get is a plain white screen, not even with a spinning wheel like everyone else seems to have. any ideas on how to fix this? safe starting doesnt work at all. brand new macbook bought in october 2013, never been dropped or anything

angie2711,
have you tried resetting your MacBook Pro’s System Management Controller?
have you tried booting into Recovery mode and running the disk verification tool within Disk Utility there?

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I just did the repair as you suggested. T ran the disc repair, and twice it cam back, the volume macintosh seems ti be okay, I also ran the verify and permissions repair, both came back okay.
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When you purchase a Mac, that machine comes with a license to run the current Mac OS at the time of purchase. The license resides with the computer, not with the installation media. Therefore, if I purchased 3 iMacs, at the exact same time, and they were the same model, I could use the install media from one on any of the other machines (and don't tell me it won't work, because I have done it before). This does not violate the EULA. Do you really think that a company that purchases hundreds or even thousands of computers would keep the install media for each one? The media is not tied to the computer; it's the license for OS X that is bound to the computer. Consider when you purchase a family pack of Mac OS X, you don't get 5 discs, you get 5 licenses, and one disc.
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Cheers
Rod

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Definitely take it back!
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If you haven't already got Applecare, I highly recommend buying it within the next 12 months. I have needed it on a couple of occasions after the standard warranty ran out and the tech support has been brilliant, got me working again no quibbles.

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Mac pro grey screen with spinning wheel

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Gray screem appears during startup:
http://support.apple.com/kb/TS2570?viewlocale=en_US

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