Macbook stuck on white screen

I'm trying to figure out what happened to my g/fs Macbook, hoping for some help. It's about 3 years old, runs OS X (not sure on the version but it is updated as needed). Yesterday she was prompted to update a couple programs, not sure which ones. As usual after updating it prompted her to restart the computer which is where the problems started. It now boots to the white screen with apple logo and spinning circle on the bottom, no other symbols/logos appear.
We've tried the PRAM and PMU resets. We've booted into single use mode and tried fsck. The battery is fully charged as well. What should we try next?
Thanks for any help!!

May I ask you what "booted up in Verbose Mode" means? I can't boot my macbook up. The computer was on, and the screen went black. I restarted, and only got the white screen. The little lite on the edge of the computer that shows it is on, goes off immediately.
I then get the grey icon in the center of the screen that is a file folder with a question mark on it.
How does one boot up in Verbose mode?

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Macbook stuck on white screen with apple logo. help please

I have a macbook (black model) and while I was surfing on internet it is frozen. so I shut it down and restarted. When I restarted, it stuck on white screen with gray apple logo and seems like booting but nothing happens.
after that, I restarted again and put installation disc (leopard) without pressing any key and it opened normally. I backed up os with time machine but in one hour it is frozen again.
restarted again but this time it did not boot normally. so i tried booting from cd with c key, it opened installation screen. I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported.
After all, I tried to erase and install system several times, but after language section when I click agree to terms and conditions, mac freeze again.
So, I do not know what to do. Any help please?
Note: I already tried PRM and Safe Mode. (after safe mode it took me to installation screen again and nothing changed.)
Any help would be much appreciated!
Uptade: Also, opened system profiler and clicked on Serial-ATA, it seems loading but do not show any info. stucked again! help please
Message was edited by: burakbey

HI,
*"I have opened disk utility top repair disk, but when I click on disc image, repair / verify disk buttons are unavailable to click and S.M.A.R.T status is not supported."*
You need to select "MacintoshHD 10.5.8 not "disc image" in order to run Disk Utility and Verify and if necessary, Repair the disk.
That's why you are seeing this dialog.
*are unavailable to click and S.M.A.R.T status is not supported.*
Also, run the Apple Hardware Test.
http://abclocal.go.com/kgo/video?id=7011117
Carolyn

Macbook stuck on white screen, what can i do?

HI Guys
My macbook stuck has got on white screen when i do a startup, just gets a startup sound and nothing comes up, what can i do?
Please help..

You could try taking the battery out for a few minutes, then reboot I have found this sorts out minor problems.

New MacBook stuck at white screen on startup

My 1.83 GHz MacBook arrived today, and I pressed the power button for the first time. Heard the chime, saw the screen backlight turn on. And then nothing. No Apple logo, nothing.
The system is loading just fine, and after a little while I hear a female voice saying 'English' -- that must be the language selection screen, which I can't see, because the screen is still a bright white rectangle, nothing else.
I called AppleCare and following their instructions reset the PRAM, and the PMU. Tried loading the Install DVD. Result is invariably: a blank, white screen.
After a while, the bright white screen dims. That's the screensaver. O irony!
AppleCare gave up and told me I needed to order a new one. Or get my money back. This means waiting another two weeks, as white MacBooks are not in stock in the Netherlands, yet, and have to be shipped here from China.
If anyone can think of a way to try and remedy this before sending the MacBook back, please let me know.
MacBook 1.83 GHz, 1 GB RAM Mac OS X (10.4.6)

I had the very same thing happen to me with the first Macbook I bought.
I drove 40 minutes to the Applestore and 40 minutes back with a nice new white 1.83 Macbook, turned it on, began the setup process just as happily as could be when suddenly the screen bled to white - entirely white. I couldn't get it back so I could see anything. The thing was useless less than an hour after I bought it.
I called the Apple store and they told me that I would have to set an appt with the Mac "Genius", which wasn't going to be for a couple of days. I told them that this situation didn't take a genius to figure out - it's broken. Then they told me that I had to call Applecare and probably send it back. Whatever happened, the guy at the Apple store said they wouldn't swap it out.
I called Applecare and ran through the battery of tests that you described and was told by the man that I should take it back to the store (though he couldn't guarantee that they would swap it - but it was worth a try). So I did. The guy with whom I talked on the phone at the store was rather irritated when his superior read the notes input by the Applecare guy, which suggested a swap. She swapped it out and the new one has been just fine.
All of this was within two hours. Irritating and time consuming but at least they corrected the issue the way they should have.

Macbook stuck at white screen on startup

Whenever I on my MacBook it gives off this white screen as seen in the pic. I tried command+r and holding down the option key on startup but it still leads me to this white screen. Help please and thanks on advance.

Mac OS X: Gray screen appears during startup - Apple Support
Intel-based Mac: Startup sequence and error codes, symbols - Apple Support
I think you'd better off making Genius Bar appointment and show them your problem.

Macbook stuck on white screen with folder and question mark

My macbook is stuck at the screen with the folder with a question mark on it. I have tried a few things like the ones I found on google and so far no go. I tried pressing the command + p +r keys and it didn't work. I also tried to eject a cd and nothing. finally i tried pressing the command + option + p + r and nothing. Guys please help me. I really need this laptop.
I even tried just the command + r. I would like to reinstall OS. What are the steps please?

What version of OS X are you running? When you hold down the Command and R keys whilst booting, do you get to the Recovery partition?
Clinton

Macbook stuck on white screen at bootup

I have a Macbook that just went past three years old. Working fine yesterday and today my son pulled it out to do his homework. When you turn it on the screen comes up off white or grey looking with no icons. The front power light comes on for a second and then goes away. I have tried to boot holding the shift key, the option-command-p-r, option-command-power and pulled the power for over one minute. Nothing seems to make it come alive and I can't eject a CD that is in there. I have also tried to turn the caps lock on and the light never comes on. When I tried the option-command-power held for 3+ seconds I get a loud beep and the front light start to fast blink but once I let go it just boots to the same white screen. I don't know what other options I have to get this thing up and running. I also tried apple-T. Any help is greatly appreciated and at a minimum how can I get the disc that is in there out if the system is dead. PLEASE HELP!

So I pulled the ram and try booting up, all I get is a flashing power light on the front face of the computer. Then I reinstall the ram, turn power on and once again the power light comes on for a second then shuts off and the screen comes on and is just whitish grey. I pulled the hard drive and installed in an external case and it works great on my mac pro. Once again, when the system is turned on the power light comes on for a short second then shuts off and the screen comes on blank. Further, I can not eject the disc that is in the drive and I can not get the caps lock to light up.
Is this computer dead? Is there anything I can do? Thanks in advance for any help or advice.

My MacBook pro is stuck on white screen after shut down. Now, neither this is turn on nor turn off. I had to do

My MacBook pro is stuck on white screen after shut down. Now, neither this is turn on nor turn off.

You should be able to turn off your MBP by pressing the power button down continously for about 5-10 sec. When you reboot it you are going to want to enter into a terminal screen. Hopefully the following YouTube video helps: http://www.youtube.com/watch?v=qKOX72xNmbo

Macbook pro stuck at white screen.

My macbook pro is stuck at a white screen and doesnt boot. I tried resetting, tried to safe boot by pressing shift, nothing works,. It is stuck in white screen. Pls help.

If you cannot select Recovery HD at startup, problem is serious enough to take the MBP
to the nearest Apple store. They will help to resolve the issue.
Have you tried pressing option key down while starting the MBP?
Probably that has been tried already.
Best.

Mac pro won't boot: stuck on white screen, HD is new

My HD crashed (I think). Mac pro stuck on white screen for a while, then it goes to a black dos-like screen that says "no disc to boot.
I switched out my HD (I tested on different laptops and it works) and inserted the Mac OSX DVD but now it's just stuck on the white screen. I can't eject my disc either.
I hear 3 VERY small beeps (not the same beeps that states ram is missing/corrupt, which are louder. My beeps are VERY silent).
Fan works
No apple logo, just all white
CMD + R doesn't work, C doesn't work, option doesn't work, shift + ctrl + option doesn't work either
I'm at a loss
Help?
Thanks!
Macbook Pro Mid 2010, stock OSX (not sure which one that is)

Hey jlee12489,
Thanks for the question, and welcome to Apple Support Communities.
The following article provides troubleshooting steps for a computer that is not starting as expected. It may help to resolve your issue:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Some of the steps included:
- Perform a Safe Boot
- Reset the NVRAM / PRAM
- Start from your Mac OS X Install disc; use Disk Utility
- Check your cables and power source
- Remove third-party RAM and internal hardware
- Perform an Archive and Install installation of Mac OS X
- Perform an Erase and Install installation of Mac OS X as a last resort
Thanks,
Matt M.

HT1338 i cant get in to os system. the screen just stuck in white screen and apple logo

i can not get in to my os system. the screen just stuck in white screen and apple logo

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

After installing windows xp accidentlly i erased macintosh hard disc. Now my macbook shows blank white screen with sign of folder with '?' blinking. Now what to do please help

After installing windows xp accidentlly i erased macintosh hard disc. Now my macbook shows blank white screen with sign of folder with '?' blinking. Now what to do please help

Avoid using hand-tools or power equipment .
"My mac book did not come with dvd. Now what should i do?"
Bring it to the Apple store. They can help.

My macbook pro has white screen with flashing folder.

my macbook pro has white screen with flashing folder.
i called the repair services and they say its hard disk problem
so i would like to ask everyone here if the problem would be solved if i just changed the original hard disk to a ssd myself or do i realy need to let them repair for me.
ps : i dont have warranty

See A flashing question mark appears when you start your Mac. I would suggest you try reinstalling OS X.
If you are running Snow Leopard:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
If you are running Lion or Mountain Lion:
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

27" 2009 iMac is stuck on white screen after OS X Maverick update

27" 2009 iMac is stuck on white screen after OS X Maverick update. How do I get past this White Screen? I have tried to use the PRAM reset, holding down Shift,Command, R, and P after turning off computer then when I turn it on, having those pressed until I see the apple symbol. I only hear one chime. Never get to a second chime. Thank you.

Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup - Gray Screen
Startup Issues - Resolve
Startup Issues - Resolve (2)

Apple Hardware Test Stuck with white screen

hy every one..............
i am unable to start the apple hardware test ,i've done anything ,holding d at start up with inserted installation disk,also with holding c........
also inserted application cd....
apple logo appear and after some time with spinning wheel it stuck with white screen....What that means
please help me out....
what can i do???

If you are still using Snow Leopard -
Shut down your computer and disconnect all peripherals (keyboard & mouse if pertinent) from your computer. Now reboot.
If the Mac starts up normally, shut it down again and then plug in one of the peripherals (keyboard or mouse first) and start up your computer again. If it does so successfully repeat the process, adding one peripheral at a time until your Mac acts up. At that point, disconnect the last peripheral you added, reboot your Mac and search the peripheral vendor's website for an updated driver.
If no driver exists or the problem remain after installing the new driver, try a different cable or a different port on your Mac.
If none of the above works, again disconnect all peripherals from your Mac, hold down the "shift" key to start up in "Safe Boot" mode.
If the Mac starts up correctly, restart without pressing the "shift" key.
If your computer still does not start up properly, shut it down and restart it while holding down the Apple+Option-P-R keys; keep holding "all 4 keys" down until you hear the startup sound "twice."
If none of the above work Disconnect all peripherals from your computer. Boot from your install disc & run Repair Disk from the utility menu. To use the Install Mac OS X disc, insert the disc, and restart your computer while holding down the C key as it starts up.
Select your language.
Once on the desktop, select Utility in the menu bar.
Select Disk Utility.
Select the disk or volume in the list of disks and volumes, and then click First Aid.
Click Repair Disk.
(If Disk Utility cannot repair, you will need a stronger utility (3rd party) - Diskwarrior or Techtool PRO)
Restart your computer when done.
Repair permissions after you reach the desktop-http://docs.info.apple.com/article.html?artnum=25751 and restart your computer.
Remove any 3rd party ram.
Reinstall Snow Leopard - This will install a "fresh" copy of Snow Leopard without archiving old system files but leaves the rest of your files in place.
If your computer is still under warranty or you have Apple Care, take full advantage of it by letting tech support deal with your problems. It's what you're paying them for.
Out of warranty - take the computer to an Apple store or an AASP. Whichever is more convenient for you.

Macbook stuck on white screen

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