MacBook wake-up problems

OK I'm a PC person so I don't know a lot about MacBooks but I've been helping an older lady with one that she got maybe a month or 2 ago at the most. It's had this problem ever since she got it and other then a software update to the o/s and printer software, nothing has been installed on it. The problem is, the computer does not want to wake up from sleep mode after it's sat for an hour or two with the lid closed. If you close the lid and wait a few minutes, and open it, it'll come right back on. If you let it set for a while, you gotta hold the power button down for about 8 - 10 seconds, let off it, then press it again and it'll wake up. This is all on battery power by the way. Mac OSX, 10.6.4, 2gb ram, 2.4 intel core duo processor. So..... trying to determine if this is a hardware issue being as this computer was just purchased and has always had this problem, or if there is some setting I am missing somewhere (don't see a lot of options and know nothing about command line commands to even try to troubleshoot it.). SOooooo any suggestions would be helpful, even if it's to take it back to the Apple store she got it from to have them check it. Thanks!!

Alrighty well...
Reset pram: check
Reset smc: check
checked hard disk using whatever tool that was called in OS X... check
Didn't do the safe boot thing, the problem description didn't really match up to the reasons for doing that one according to the support site.
Still happening - I let it sit for ten minutes after each fix - opened it, ... still doesn't come on without powering down completely by holding power and hitting the power button again to turn it back on (where it will then resume from it's slumbering state).
OK SO ... Given that this is a practically brand new computer that is only used for Email (yes.. waste of computing power, I know.) and hasn't had anything really installed on it to mess it up in the first place, AND the fact that it was doing this from day 1........ Is this more then likely a problem with the aforementioned switch?? Probably gonna end up taking it to the apple store and throwing it at somebody next week ...

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IMAGE: http://www.mackorisnik.com/forum/download/file.php?id=747
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drwx------   7 ryanmnhs staff   238 5 Nov 23:09 .
drwx------@ 48 ryanmnhs staff 1632 13 Jan 09:53 ..
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-rw-r--r--   1 ryanmnhs staff   618 22 Oct 2011 com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.BAF380D0-E780-4E82-86BF-77 2440AB4936.plist
-rw-r--r--   1 ryanmnhs staff   895 4 Sep 2011 [email protected].plist
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-rw-r--r--@ 1 ryanmnhs staff   805 6 Sep 2011 com.google.keystone.agent.plist
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