Macbook was frozen, did a hard shut down, when powered up it is stuck on a white screen with a rotating dial

macbook was frozen, did a hard shut down, when powered up it is stuck on a white screen with a rotating dial

Sounds like the 'white screen of death'.
Try rebooting your phone. Take the battery out for a few minutes then re-insert battery and see what happens. It may take some time to reboot. There have been numerous "fixs" for this problem, but until RIM come up with a definitive answer to stop it happening, then really theres nothing we can do except try some things. The battery pull has been offered on a few forums and some say it worked for them. Worth trying again.
You could always try THIS
but that seems a bit extreme, but may work if the reboot doest. Do you remove the battery whilst its still on? thats how you normally do a reboot. take batt out whilst powers on. Sorry if this doesnt help, but i know theres people all over the net that get this issue.

Similar Messages

Macbook does not shut down or restart. It stops at an blank white screen with the cursor moving around it. Updated to the latest software

I have a Macbook Air 13.3" 2012 model. For a couple of days my Macbook does not shuts down. It just stops at a blank white screen with the cursor still hovering around it. I have to shut it down forcefully every time using the power button.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter "BOOT_TIME" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Note the timestamps of the BOOT_TIME log messages, which refer to the times when the system was started. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.
If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.
☞ When posting a log extract, be selective. A few dozen lines are almost always more than enough.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Step 2
In the Console window, select
          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

My macbook was stolen last month from my car. It would not power, it showed a white screen with folder with question mark in the middle? I don't have my serial number, is there a way to possibly track my computer?

My car was broken into in Uptown, MN last month and my Macbook was stolen along with my Wifi device. Although my computer would no longer power, it showed a white screen with a folder and question in the middle and then shut down. I hadn't had a chance to take it to have it checked, but is there a way to track my computer if I do not have the serial number? And if I purchase another computer is there a way to get the music that I purchased in iTunes back?
Thanks

Regarding your music, yes you can download it again at no cost. Launch iTunes on the new computer, and sign in to your account using the same Apple ID you used previously. Go to the iTunes Store. On the right side under Quick Links select Purchased. Click on All Songs in the upper left.You'll see a list of the music you purchased from iTunes. In the lower right corner click the Download All link. Note that this may take a long time, particularly if you have a lot of songs. Use the fastest Internet connection that you can.
About the computer, unless tracking software was already installed on it and turned on there is no way to track it.
I would suggest changing passwords of any accounts that you have on the computer, such as email. If you have any credit card information stored on the computer, have them cancelled and replaced immediately.
Sorry to hear about your loss. It is very distressing, I know.
Best of luck.

My macbook will not start. when powered up it goes to a blank white screen with a folder with a ? on it

When I start my computer instead of just going to the main screen it goes straight to a blank white page with a folder with a question mark on it that keeps flashing. What's wrong with it?

That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
With 10.4, 10.5 or 10.6 put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion or 10.8 Mountain Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 or 10.8 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.

Why did my phone shut down when I started updating software?

Why did my phone shut down when I started updating software?

Hi Patraposo,
Thanks for visiting Apple Support Communities.
It is difficult to know why devices behave unexpectedly; however there are several articles on the Support site that can help recover your iPhone if the update did not complete.
If your iPhone will not turn on, start with the steps in the "Power/Battery" section of this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If you just see the "connect to iTunes" screen, the steps in this article can help:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you see another symptom, feel free to reply with more information.
Best,
Jeremy

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

I messed up badly by trying to restore my brand new macbook pro by doing restart then command R and choose disc utility repair now when I start ,all I get is the white screen with a folder and a question mark,What can I do???help please

Can you still boot to the Recovery partition using Command and R whilst booting? Or did you wipe the Recovery partition as well?
If your Recovery partition is still intact, you can simply boot to it and reinstall the OS via the Internet. If you wiped the Recovery partition, you can hold down Command, option and R keys whilst booting and boot into true Internet Recovery mode. You'll be able to reformat the hard drive, erasing all partitions (format it as "Mac OS Extended (Journaled)" with a dingle GUID partition) and then reinstall the OS that shipped with your machine.
Note that you should use a physical Ethernet connection when restoring over the Internet - it's three times slower if you use wifi.
Try your Recovery partition first and if that doesn't work, use Internet Recovery.
Clinton

My macbook pro won't turn on. it just stays stuck on a white screen with a little circle spinning around and around when you power it on.

my macbook pro won't turn on. it just stays stuck on a white screen with a little circle spinning around and around when you power it on. i don't know how to get it to progress past this loading page.

Resetting your Mac's PRAM and NVRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Reinstalling Mavericks, Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
If you are not using Lion, Mountain Lion, or Mavericks then use the following procedure:
Resetting your Mac's PRAM and NVRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

My Ipod was in my back pocket and when I took it out it has a white screen with 3 grey lines going threw it, and not even 5mins before, it was working fine... what could i be? it also isnt hooking up to itunes... please help

My Ipod was in my back pocket and when I took it out it has a white screen with 3 grey lines going threw it, and not even 5mins before, it was working fine... what could i be? it also isnt hooking up to itunes... please help

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

TS1367 My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

My MacBook turned on but is stuck on the white screen with the apple and the loading circle.

Hi there Mpontari,
I would recommend taking a look at the troubleshooting steps found in the article below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
-Griff W.

Why did my ipod shut down when it was fuly charged.

my ipod shut down when it had changed all night.

I buy a new cd yesterday. I went home to go on my computer hook up my Ipod to put new music on it. I did this all before. Usually went like a piece of cake. When I did it yesterday my Ipod after I put new music on it. My Ipod went not bright out. I didn't see it was okay to disconnected. Usually I did it will be light up. My Ipod was so dark I couldn't see the okay to disconnected. Can someone help why it's acting like that?

Wife's Mac Book Pro locked up will not allow her to log on, it froze up on her so she did a hard shut down by holding power button until it shut down. Will power up but not allow her to log in on the log in screen. Any suggestions?

Wife's Mac Book Pro locked up. She shut it down by holding power button unitl it shut down, when she powers it up now it will not allow her to log in on the log in screen. Any suggestions?

Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

I updated my MacBook Pro, and now it's to fully restarting.. It's stuck on the grey screen with the loading sign at the bottom of the apple.

How do I fix this issue???

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

My MacBook is stuck at the white screen with the apple logo

My MacBook was frozen so I decided to restart it but when I did it got stuck at the apple logo screen. I've tried entering safe mode but it just does the same thing I really needed my computer for a lot of things including some work so I really need help.

I was looking at this and it helped! http://support.apple.com/kb/TS2570
1) Disconnect, test peripheral devices and network cables - didn't work
2) Perform a Safe Boot - didn't work
3) Reset the NVRAM / PRAM - worked, yay!

Installed itunes 10.7 today but the restart is frozen at the white screen with the rotating wheel. Any help is appreciated.

I installed itunes upgrade (10.7, I think) today but the restart is frozen at the white screen with the revolving wheel. Any suggestions?

Thanks for your reply
I tried Disconnect devices and network cables nothing
I can't Perform a Safe Boot i press shift key but nothing
I tried Reset the NVRAM / PRAM nothing
Now i am downloading lion os again "god help me"
For this step Start from your Mac OS X Install disc; use Disk Utility
(why apple stop Mac OS X Install disc ??? it is not a good idea )
Check your cables and power source
It is ok
Remove third-party RAM and internal hardware
Did not upgrade
Is there another fixes in case i couldn't download Lion os

MacBook won't start on battery/shuts down when power adapter is removed

Help & advice needed please.
My MacBook won't start without external power, it gives a whir then a click then nothing. Once started up, if I remove the external power it just shuts off.
The battery shows at 98% & charging. Coconut Battery shows the following:
Current battery charge 4126 (& increasing as I type)
Maximum battery charge 4200
Current battery capacity 4200
Original battery capacity 5200
80%
Battery loadcycles 111
Age of your Mac 6 months
Charger connected yes
Battery is charging yes
Does anyone have a clue why the Mac won't power itself on the battery when everything else seems like it works?
Cheers!

As of today, my MacBook and I have been together for 40 days. Yesterday, while I was happily surfing (on battery), it powered down with no warning. Okay, these things happen. I plugged it in, restarted, and all seemed to be fine. Battery was about 70%. I did other things on my other machines and when it was about 90%, unplugged it and everything was good. This morning after using it unplugged for 1.5 hours it did the same thing, but decided to only work with the power adapter, not on battery alone. When trying to boot without AC, it would try to spin the CD and then fall back into off. When on AC, if I pulled the adapter, it would last two seconds and go blank. I made an appt. with the Apple store (Fashion Show Mall, Las Vegas) for 3:20pm. I got there right at 3:20pm and the monitors showed I was 5th in line. Store was fairly packed, at least one patron at every display item. Monitors also said the next MacGenius appt. was "approx. 8:30pm." Glad I made an appt! I was served about 15 min. later, during which time the monitors had changed to "No more MacGenius appts. available today, please try tomorrow." However, one guy came by without an appt. and was told he would be put on standby and to come back in 30 min.
Once I explained my issue with my MacBook battery, my Genius tried one of his batteries. "I just want to make sure it's your battery and not your motherboard." My machine worked fine, so he said "No problem, I'll have you out of here in 10 minutes." He got me a brand new battery, tested it, and put my old one in a box on the rear counter with four others. He pulled the serial number from the "About this Mac" area, didn't need my receipt for purchase date or anything. I had even printed this page: http://www.apple.com/support/macbook_macbookpro/batteryupdate/ to use as ammunition, but didn't need it. He did approve highly of my dashboard widget "iStat pro", available here: http://islayer.com/.
So the battery issue is a very common problem, and one that Apple has tried to deal with as painlessly as possible for the consumer. My Genius did ask if the battery showed an "X" in the icon bar, and I said no. Just wouldn't run on battery. On the way out of the store, one of the 3 MacBooks, in fact the one closest to the door, had an "X" on the battery icon. When I unplugged the power, it shut down immediately! The moral of the story is to contact Apple immediately with problems and give them a chance to fix them. Hope this helps others.

Macbook was frozen, did a hard shut down, when powered up it is stuck on a white screen with a rotating dial

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