Macbook will not load up Mountain Lion

Got a problem with a MacBook running Mountain Lion. I administer the computer for my daughter. The screen with the Apple logo appears, and the little winding icon also appears at the bottom. But it now winds forever. I have tried to boot in safe mode, using the shift key, without any success. That keeps on showing, with no change, even after leaving it for an hour. That is why I have started this thread. Has anyone got any further tiops, before I have to take it to an Apple Store ?

Hello john5801
Continue your troubleshooting with the article below. Start with resetting your NVRAM and continue your troubleshooting from there.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Regards,
-Norm G.

Similar Messages

Pages will not load in Mountain Lion

Like other I cannot get any of the the latest iWork applications to load after installing mountain lion. Ironically I find that iWork 'o8 applications will load. How's that for progress! I have triied deleting the plist in preferences. But to no avail. Can anyone help?

Create a folder called " iwork '09 " in the applicaion tab in finder menu bar and move pages, keynote and numbers into it. Try update again using this - http://support.apple.com/kb/DL1563

HT5022 What works with Mountain Lion? AirPort Utility 5.6 will not install on Mountain Lion.

What gives? The AirPort Utility 5.6 wil not load on a computer running Mountain Lion. Attempted both on an iMac and Macbook.

That is correct, the 5.6 version of the AirPort Utility will not install under Mountain Lion ... but it will run on it once installed. One option is to use a utility, like Pacifist, to extract and "install" the utility into the Utilities folder.

My Macbook will not load

My macbook will not load once it opens. The main screen will open, however when I load any program or file it stalls and stays that way, well forever, until the battery dies.

Keep your Mac connected to a wall outlet so the battery won't discharge until it's 0%.
When you post for help, please state which OS X is installed.
If you aren't sure, click About this Mac from your Apple menu . Please reply with that information.

HT5022 Airport Utility 5.6 will not install under Mountain Lion

I have older Base Station Extreme and Airport Express models that need to be looked after; however, the fix to install Airport Utility 5.6 under Lion will not work under Mountain Lion. The installer complains that "the version of Mac OS X on this volume is not supported". So...suggestions?

That is correct. AirPort Utility 5.6 for OS X Lion will NOT install under OS X Mountain Lion. If you had it already installed, and then upgraded, it would have worked just fine.
One option, is to use Pacifist to extract the utility directly from the .dmg file.

My macbook will not load online videos

My macbook will not load online videos such as youtube or CNN. the videos will just be a black screen and will not load. i have tried using different browsers and also have uninstalled and reinstalled Adobe. what else could it be? Thanks

If you can't install or update Flash, follow these instructions.
If you have installed the latest version of Flash, please take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 8. Back up all data before making any changes.
Step 1
You might have to log out or restart the computer before a Flash update takes effect.
Step 2
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data...
and confirm. Close the window. Then select
           ▹ System Preferences… ▹ Flash Player ▹ Advanced
and click Delete All. Close the preference pane.
Step 3
If you're only having trouble with YouTube videos, log in to YouTube and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
Step 4
a. If you get a warning of a "blocked" or "outdated" plug-in, then select the Security tab in the Safari preferences window. In the list of plugins on the left, there should be one—and only one—entry for "Adobe Flash Player," showing the same version number that you installed. Select that entry. On the right there will be a list of websites for which you have specifically allowed Flash, if any. It's normal for the list to be empty. Below that is a menu labeled
          When visiting other websites
From that menu, select either Allow or Ask.
b. If you still get the alerts, then go back to the Flash Player preference pane and select the Advanced tab. Click Check Now. Quit and relaunch the browser.
c. If the alerts still persist, triple-click anywhere in the line below on this page to select it:
/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources
Right-click or control-click the highlighted text and select
          Services ▹ Open
from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 5
In the Safari preferences window, select the Advanced tab and uncheck the box marked
          Stop plug-ins to save power
Step 6
Open this folder as in Step 4:
/Library/Internet Plug-Ins
Delete the following item, or anything with a similar name, if present:
          Flash Player (failing).plugin
You may be prompted for your login password.
Step 7
Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.
Step 8
If you get a "missing plug-in" error, select
          Safari ▹ Preferences... ▹ Security
from the Safari menu bar and check the box marked
          Allow (or Enable) plug-ins
Then click the button marked
          Manage Website Settings...
if present and make sure that the website is not blocked for Flash.
Step 9
Select
          Safari ▹ Preferences... ▹ Extensions
from the Safari menu bar. If any extensions are installed, disable them.

Hello! I can not load the Mountain Lion of the App Store.

Hello! I can not load the Mountain Lion of the App Store. IMac-2009.
A few seconds of spinning circle and nothing else happens.

http://forums.adobe.com/thread/1195540

Lightroom 3.6 will not load on OS Lion

I have just upgraded to OS Lion and now Lightroom 3.6 will not load. Error report includes: "
Application Specific Information:
objc[779]: garbage collection is OFF
*** error for object 0x1001a9e80: pointer being freed was not allocated"
Any thoughts?
Malcolm

http://kb2.adobe.com/cps/401/kb401629.html
Try this.
Rich

Snow Leopard 10.6.8 will not allow install Mountain Lion-why?

I have Snow Leopard 10.6.8
MacBook
MacBook4,1
However it will not allow me to download Mountain Lion...can anyone tell me why?
Thank you!

This is your computer
Introduction Date:
February 26, 2008*
Discontinued Date:
January 20, 2009
Processors:
1 (2 Cores)
Geekbench:
2827/3201*
Processor Speed:
2.1 GHz
Processor Type:
Core 2 Duo (T8100)
Details:
The Intel "Core 2 Duo" (T8100) 45 nm "Penryn" processor includes two independent processor "cores" on a single silicon chip. Also see: How much faster is the "Early 2008 Penryn" MacBook Core 2 Duo compared to the "Late 2007 Santa Rosa" MacBook Core 2 Duo?
Custom Speeds:
N/A
Architecture:
64-Bit
Processor Upgrade:
Soldered
FPU:
Integrated
System Bus Speed:
800 MHz
Cache Bus Speed:
2.1 GHz (Built-in)
ROM/Firmware Type:
EFI
EFI Architecture:
64-Bit
L1 Cache:
32k/32k
L2/L3 Cache:
3 MB (on chip)
RAM Type:
PC2-5300 DDR2
Min. RAM Speed:
667 MHz
Details:
Supports 667 MHz PC2-5300 DDR2 SDRAM. Also see: How do you upgrade the RAM in the MacBook? How much RAM of what type does it support?
Standard RAM:
1 GB
Maximum RAM:
6 GB*
Details:
1 GB of RAM is installed as two 512 MB modules, no slots free. *Apple officially supports a maximum of 4 GB of RAM but third-parties have been able to upgrade the system to 6 GB of RAM using one 2 GB and one 4 GB memory module. In the US (and many other countries), site sponsor Other World Computing sells memory -- as well as other upgrades -- for this MacBook. In Canada, site sponsor The Mac Market sells memory and other upgrades for this MacBook.
Also see: Actual Max RAM of All G3 & Later Macs.
Motherboard RAM:
None
RAM Slots:
2
Video Card:
Intel GMA X3100
VRAM Type:
Integrated
Details:
Also see: How much faster is the Intel GMA X3100 graphics processor in later MacBook models compared to the Intel GMA 950 in earlier models? Is gaming performance improved?
Standard VRAM:
144 MB
Maximum VRAM:
144 MB
Built-in Display:
13.3" Widescreen
Native Resolution:
1280x800
Details:
13.3" color widescreen TFT active-matrix "glossy" display with a 1280 by 800 native resolution. Apple reports that it also supports "1152 by 720, 1024 by 768, 1024 by 640, 800 by 600, 800 by 500, 720 by 480, and 640 by 480 at 16:10 aspect ratio; 1024 by 768, 800 by 600, and 640 by 480 pixels at 4:3 aspect ratio; [and] 720 by 480 at 3:2 aspect ratio". Also see: What exactly is a glossy display? Is the glossy display used in the MacBook better or worse than the previous iBook display? Site sponsor Mission Repair offers free diagnosis of MacBook hardware problems and a 24-hour repair service for this MacBook. Display repacement, keyboard replacement, a hard drive upgrade service, and more are provided.
2nd Display Support:
Dual/Mirroring
2nd Max. Resolution:
1920x1200
Details:
The maximum resolution supported on an external display is 1920x1200.
Standard Hard Drive:
120 GB (5400 RPM)
Int. HD Interface:
Serial ATA (1.5 Gb/s)
Standard Optical:
8X "Combo Drive"*
Standard Disk:
None
Details:
Apple reports that this slot-loading "combo" drive (DVD-ROM/CD-RW) "reads DVDs at up to 8x speed, writes CD-R discs at up to 24x speed, writes CD-RW discs at up to 16x speed, [and] reads CDs at up to 24x speed." On October 14, 2008, Apple reconfigured this model with an 8X DL "SuperDrive". Also see: What are the capabilities of the optical drive provided by the MacBook models? Which can read and write dual-layer DVDs?
Standard Modem:
None
Standard Ethernet:
10/100/1000Base-T
Standard AirPort:
802.11a/b/g/n
Standard Bluetooth:
2.0+EDR
USB Ports:
2 (2.0)
Firewire Ports:
1 (400)
Details:
Two 480-Mbps USB 2.0 ports. One Firewire "400" port.
Expansion Slots:
None
Expansion Bays:
None
Details:
No expansion slots or bays provided.
Incl. Keyboard:
Full-size
Incl. Input:
Trackpad
Case Type:
Notebook
Form Factor:
MacBook
Apple Order No:
MB402LL/A*
Apple Subfamily:
Early 2008
Apple Model No:
A1181 (EMC 2242)
Model ID:
MacBook4,1
Details:
Please note that these identifiers refer to more than one model.
Also see: All Macs with the A1181 Model Number, the 2242 EMC Number, and the MacBook4,1 Model Identifier.
For more about these identifiers and how to locate them on each Mac, please refer to EveryMac.com's Mac Identification section.
Battery Type:
55 W h Li-Poly
Battery Life:
4.5 Hours
Pre-Installed MacOS:
X 10.5.2 (9C2015)
Maximum MacOS:
X 10.7.5*
Minimum Windows:
XP SP2 (32-Bit)*
Maximum Windows:
7 (32-Bit, 64-Bit)**
MacOS 9 Support:
None
Windows Support:
Boot/Virtualization
Details:
Also see: Are there any third-party programs to run Mac OS 9/Classic applications on Intel Macs? Site sponsor OHS specializes in heavily upgraded Macs capable of running both Mac OS X and Mac OS 9 applications. For more on running Windows on Intel Macs, please refer to the exhaustive Windows on Mac Q&A.
Dimensions:
1.08 x 12.78 x 8.92
Avg. Weight:
5.0 lbs (2.27 kg)
Original Price (US):
US$1099*
Est. Current Retail:
US$600-US$700

External USB drives will not mount under Mountain Lion

Since upgrading to Mountain Lion, two external USB2 drives that I have will not mount and cannot be viewed in the Finder. The same occurs on a 2012 MacBook Air, a 2009 iMac 27 and a 2010 MacMini, all running OS X Mountain Lion version 10.8.2.
Both drives are Samsung Story external USB drives (one is 1.5 GB and the other is 2 GB) and both have been formatted using Mac Disk Utility with a single Mac OS Extended (Journaled) partition, one using Snow Leopard and the other with Lion.
Both still mount correctly on a friends MacBook Pro that is still running Snow Leopard, and I had no problem with the same drives under Lion. Interestingly both can also be connected to Time Capsule USB port and show up correctly.
Both drives mount correctly under Windows 7 on BootCamp partitions that I have on both the 2012 MacBook Air, a 2009 iMac 27. These BootCamp partitions have Paragon HFS+ installed so I can read Mac formated drives.
Both drives show up in Disk Utility, but when attempt to mount the drives I get the message "The disk could not be mounted. Try running First Aid on the disk and retry mounting." I can run Repair in First Aid on the disk and get the message that the volume appears OK, but again have the same problem when I attempt to mount the disk.
I have also tried using Disk Utility 3,2, but still cannot mount the drives, though the program indicates there is no problem with the drives.
I have other portable USB including a Samsung portable USB2 drive, and two external USB3 drives, and I don't have problems with them.
There is clearly a problem with Mountain Lion with accessing (mounting) these Samsung Story USB drives, and the problem appears to be with Mountain Lion itself as the problem did not occur on the same Macs with Lion and does not occur with Bootcamp partitions on the machines.
I have a lot of time searching forums, but I have not found anyone with an identical problem.
I sure hope someone can help or that Apple come up with a fix for this issue which has only developed since the update to Mountain Lion.

bj10au wrote:
Since upgrading to Mountain Lion, two external USB2 drives that I have will not mount and cannot be viewed in the Finder. The same occurs on a 2012 MacBook Air, a 2009 iMac 27 and a 2010 MacMini, all running OS X Mountain Lion version 10.8.2.
Both drives are Samsung Story external USB drives (one is 1.5 GB and the other is 2 GB) and both have been formatted using Mac Disk Utility with a single Mac OS Extended (Journaled) partition, one using Snow Leopard and the other with Lion.
Both still mount correctly on a friends MacBook Pro that is still running Snow Leopard, and I had no problem with the same drives under Lion. Interestingly both can also be connected to Time Capsule USB port and show up correctly.
Both drives mount correctly under Windows 7 on BootCamp partitions that I have on both the 2012 MacBook Air, a 2009 iMac 27. These BootCamp partitions have Paragon HFS+ installed so I can read Mac formated drives.
Both drives show up in Disk Utility, but when attempt to mount the drives I get the message "The disk could not be mounted. Try running First Aid on the disk and retry mounting." I can run Repair in First Aid on the disk and get the message that the volume appears OK, but again have the same problem when I attempt to mount the disk.
I have also tried using Disk Utility 3,2, but still cannot mount the drives, though the program indicates there is no problem with the drives.
I have other portable USB including a Samsung portable USB2 drive, and two external USB3 drives, and I don't have problems with them.
There is clearly a problem with Mountain Lion with accessing (mounting) these Samsung Story USB drives, and the problem appears to be with Mountain Lion itself as the problem did not occur on the same Macs with Lion and does not occur with Bootcamp partitions on the machines.
I have a lot of time searching forums, but I have not found anyone with an identical problem.
I sure hope someone can help or that Apple come up with a fix for this issue which has only developed since the update to Mountain Lion.
You can start here
http://support.seagate.com/kbimg/flash/213059/213059_EN.HTML
Pete

Why is my macbook air not compatible with mountain lion?

When i want to buy montain lion in the app store i get the message that my machine (Macbook air) is not compatible. Why is that and can i do something to solve that problem?

Because your model is old and does not support the 64-bit EFI ROM requirement to install Mountain Lion. If you meet the 2 GB RAM requirements you could install Lion:
Upgrading to Snow Leopard, Lion, or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s MobileMe service; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer)
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
         3. MacBook Pro (Mid/Late 2007 or newer)
         4. MacBook Air (Late 2008 or newer)
         5. Mac mini (Early 2009 or newer)
         6. Mac Pro (Early 2008 or newer)
         7. Xserve (Early 2009)
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     Am I eligible for the free upgrade?
         See Apple - Free OS X Mountain Lion upgrade Program.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

Sony EX1 .mp4 files will not play in Mountain Lion

I have .mp4 files from a Sony Ex1 camera. They are in the correct file structure in the BPAV folder. They will open and play in Quicktime 7 but not Quicktime 10.2. (Black screen, no audio.) They will not preview (black screen, no audio) They will play in the Sony viewer. Of course they will not import into a NLE.
This is what Quicktime 10.2 inspector says:
MPEG-4, 1,920 x 1,080
Linear PCM, 16 bit big-endian signed integer, 2 channels, 48000 Hz
All the files worked fine till I "upgraded" to Mountain Lion
I can play .mp4 files I compressed myself.
Macbook Pro 17"
Mountain Lion 10.8.1

Malcolm J. Rayfield wrote:
>> Do you have the latest (1.2.3) Perian? <<
Perian was installed when my Mac Pro was running OS 10.6 Snow Leopard; but I removed it after installing OS 10.8 Mountain Lion since Perian is not compatible with the new OS.
>> Are you sure the audio in those files isn't AC-3? Perian won't play AC-3 in Mountain Lion. <<
VLC will play the AAC audio files. It reports the following as their codec: MPEG AAC Audio (mp4a) 48 kHz
Incidentally, I get the same results (no audio) when attempting to play the QuickTime audio files on a MacBook Air that is also running 10.8 Mountain Lion. When I boot into 10.6 Snow Leopard on the same computer, the files do play properly in QuickTime Player.

New iphoto11 install will not open in mountain lion

i installed mountain lion and bought iphoto11 from the app store and and after installing iphoto it will not open i just get
Process:         iPhoto [1190]
Path:            /Applications/iPhoto.app/Contents/MacOS/iPhoto
Identifier:      com.apple.iPhoto
Version:         9.3.2 (9.3.2)
Build Info:      iPhotoProject-670063000000000~2
App Item ID:     408981381
App External ID: 9487287
Code Type:       X86 (Native)
Parent Process: launchd [130]
User ID:         501
Date/Time:       2012-07-27 07:26:27.502 +0100
OS Version:      Mac OS X 10.8 (12A269)
Report Version: 10
Interval Since Last Report:          40136 sec
Crashes Since Last Report:           109
Per-App Interval Since Last Report: 113 sec
Per-App Crashes Since Last Report:   90
Anonymous UUID:                      098423F8-7034-4F9A-8E49-DE606ED29558
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000ac201000
VM Regions Near 0xac201000:
    __OBJC                 00000000ac200000-00000000ac201000 [    4K] rw-/rwx SM=PRV /usr/lib/libobjc.A.dylib
--> Submap                 00000000ac201000-00000000ac202000          r-x/rwx process-only submap
    __IMPORT               00000000ac201000-00000000ac202000 [    4K] rw-/rw- SM=COW /usr/lib/libobjc.A.dylib
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

Thanks Doug, I did not know that.
Confrontation was not the intent. Was merely trying to inform the posters that they may get better responses if they posted in the correct forum.

Superdrive will not burn on mountain lion

After installing mountain lion on iMac, superdrive will not burn or recognize cd/dvd. Have tried several different brands and burning software with same results.

If you have a CD or DVD, insert the disk and see what happens. If the drive kicks back the disk or gives you some kind of error message, then it's most likely a hardware issue, and might require a repair. However, if the drive seems to work fine mechanically, then it's a software issue.
http://support.apple.com/kb/HT2801?viewlocale=en_US&locale=en_US
http://www.macworld.com/article/1166312/cures_for_an_uncooperative_cd_dvd_drive. html
Follow these links, and post with your results; others will gain from the info!

YouTube not loading with mountain lion

Hello i recently have downloaded osx mountain lion and youtube has not been running well and certian safari pages have not been loading. I have been wondering how to fix this? or if anyone is having the same problems thankyou ... also my internet is fine there are no problems i am through bell and this has just started when i downloaded mountain lion ... and no i do not have more than my mac connected at the times i try to use youtube or safari

You probably have to d/l and install flash, www.adobe.com > downloads > flash player on right side. FYI when I d/led and installed flash my internet scrolling got a little jittery and sometimes paused before it would scroll. Nothing serious, just annoying.
If anyone else chimes in, do you know how to fix the pause before the scroll when flash player is installed?

Macbook will not load up Mountain Lion

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