MacBook will not Shutdown, Restart, or Logout after 10.5.7 update

Ive been having this problem for weeks now, and have been unable to find anything to fix this issue.
My MacBook will no longer restart/shutdown/logout from the apple menu. it also does nothing when i press the power button to try and get the options to come up. nothing happens when i choose the options from the apple menu. no error or time out messages or anything like that. the only way i can get my mac to shutdown is to either do a hard restart or by using the shutdown command in terminal.
i have tried running disk utility, repairing permissions, running onyx, downloading the 10.5.7 combo update from apple, resetting the pram, etc etc. but nothing has changed.
all of my programs, etc. are working fine. and everything else about my mac seems completely normal except for this.
i forgot to add that sleep mode does work from the apple menu. nothing else though.
ive read that a lot of people are having some bad issues with the 10.5.7 update.
please help. im stuck!

This is what shows up in console: (maybe someone who can understand this can help us!)
15.05.09 16:38:26 Mail[1478] GET /internetservices/issupport/1_27a4cv2b6061/clientConfig.plist (FAILED), httpStatusCode:-1, errorType:100 (domain=NSPOSIXErrorDomain, code=1), transactionState:5, txnId:2F42C0AC-8189-4309-B914-AB3759688961, auto-retries=2, manual-retries=0
15.05.09 16:38:26 Mail[1478] GET /internetservices/issupport/1_27a4cv2b6061/clientConfig.plist (FAILED), httpStatusCode:-1, errorType:100 (domain=NSPOSIXErrorDomain, code=1), transactionState:5, txnId:DD2C955C-DAD7-4CAF-BFD7-79B75F6C93E0, auto-retries=2, manual-retries=0
15.05.09 16:38:27 Mail[1478] POST /Info.woa/wa/XMLRPC/accountInfo (FAILED), httpStatusCode:-1, errorType:100 (domain=NSPOSIXErrorDomain, code=1), transactionState:5, txnId:D4B63982-058D-4AF4-ADBB-CF84E9DDE8EF, auto-retries=2, manual-retries=0
15.05.09 16:39:32 Mail[1485] GET /internetservices/issupport/1_27a4cv2b6061/clientConfig.plist (FAILED), httpStatusCode:-1, errorType:100 (domain=NSPOSIXErrorDomain, code=1), transactionState:5, txnId:13DE143D-0FE5-443B-834E-253082F0E448, auto-retries=2, manual-retries=0
15.05.09 16:39:32 Mail[1485] GET /internetservices/issupport/1_27a4cv2b6061/clientConfig.plist (FAILED), httpStatusCode:-1, errorType:100 (domain=NSPOSIXErrorDomain, code=1), transactionState:5, txnId:EAE08B1B-6DEE-459B-8903-0E4700B3087B, auto-retries=2, manual-retries=0
15.05.09 16:39:32 Mail[1485] POST /Info.woa/wa/XMLRPC/accountInfo (FAILED), httpStatusCode:-1, errorType:100 (domain=NSPOSIXErrorDomain, code=1), transactionState:5, txnId:ABEB15F4-5650-4230-BDA8-ED1512B59443, auto-retries=2, manual-retries=0

Similar Messages

  • My MacBook will not shutdown or restart

    When attempting to shutdown or restart all apps. close, I get the message that says system will close/shutdown in a certain amount of seconds, but the process is not completed. I've tried holding down the power button as well. This does not work. Any suggestions?

    hmmm...try repairing permissions using disk utility.
    http://docs.info.apple.com/article.html?artnum=25751
    hope it works.

  • HT1386 iTunes will not detect my iPhone(5s) after the most recent update.

    Ever since i updated iTunes it will not detect my iPhone, every time i plug it in it asks to trust the computer which I always use to sync my iPhone. Every time i select "trust this computer" and it still won't detect it. PLEASE HELP.

    Hello fercho965,
    Sorry to hear that your iPhone is currently not recognized by iTunes.  I found an article with steps you can take when you experience an issue like this.  I wasn't sure whether you were using a Windows or Mac computer, so I included the respective articles for each:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/TS1591
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • MacBook will not warm restart after Snow Leopard upgrade

    I just upgraded to Snow Leopard. Did all updates 10.6.2 now. I must say I like Snow Leopard on the surface; however, this is the first time I have been hesitant about Apple. Upgrade was not without problems with Wifi but those were resolved.
    Since doing install, I can not restart the machine from the Apple menu. It does an apparent shutdown to black screen, light on front of MacBook stays constant, but system never comes back. I have to do a hard shutdown holding power button.
    What I have tried:
    Search the Internet for suggestions. Many similar but identical problems.
    Looked at what is running. No apps just standard stuff.
    Tried PRAM reset. No change.
    No USB peripherals attached.
    Any suggestions?
    Thanks,
    Mark

    Problem solved. Reinstalled? Upgraded Flash. Since I don't know what version of Flash I was running under Tiger I don't know if I reinstalled or upgraded. But it fixed all my problems with restarts, shutdowns, FireFox, Safari, general Internet instability.
    Curious: Are there any other "add-ons" floating around on my system waiting to cause me grief?
    Mark

  • Macbook will not shutdown unless the power button is held

    Recently my macbook has been refusing to shutdown when I click shutdown from the apple icon menu. When I press the power button, no menu pops up asking if I want to shutdown my macbook. It only shuts down when I hold the power button. Nothing changes, and its as if the macbook ignored my command (my screen doesn't turn blue, nothing disappears). Has anyone experienced this specifically, and what can I do to fix this? Thanks in advance

    Hey Adam,
    First off, Happy Friday! I would go ahead a try a hard reset to resolve this issue. You can find the instructions on how to do this on this page: Use Hard Reset to Resolve Hardware and Software Issues 
    If this does not resolve the issue post back with any new details and we can go from there. 
    Thanks,
    Sean
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • IPod will not sync with Address Book after 1.2 software update

    After restoring my 5g iPod it no longer syncs my contacts in Address Book. A dialog box opens stating that "no contacts" are available, would I like to open the Address Book, where lo and behold are all my contacts staring back at me! I have contacts in my Address Book but the iTunes 7 software doesn't recognize them.
    Help!

    another way to add contacts (this is wat i use) is to
    enable ur ipod for disk usage. Then u go to "my
    computer" on ur computer, select ur ipod, and drag
    vcard files into the contacts folder
    to make vcard files, u can either double click on the
    instructions in the contacts folder and then change
    the info and save in ur ipod contacts folder as a
    vcard, or else open microsoft outlook, type in info,
    and save in ur ipod contacts folder as vcard.
    (note:hitting save without selecting vcard and ur
    ipod will save it to ur ocmputer)
    Sorry but I'm not using Microsoft Outlook but Address Book in Mac OS-X!

  • Iphone will not connect ot itunes store after 2.01 firmare update

    Installed 2.01 firmware update and I can no longer connect to the apps store or to itunes store. this is a legit phone, not unlocked, I bought it 3 days ago at apple 5th ave and I'm set to Wifi signal not 3G. Anybody else having this problem???

    I had this problem too. On further investigation I found that my phone would not connect to the internet via wifi. It showed that I was connected, but I couldn't update mail, weather, surf safari or access iTunes. I spent some time on the phone with Apple support and in the end the trick that worked was a reset of my router. Try powering it off for about 30 seconds and then plug it back in. That made everything work again on my phone. Apple support suggested also updating my router firmware.

  • Macbook Pro Won't Shut Down, Restart, or Logout after using Onyx.

    Hi,
    Earlier this week I found that my macbook wouldn't shutdown, restart, or logout from the finder menu (or any other menu, such as Onyx or Software Update). The only way I could get it to restart was through Terminal. I tried every solution, but nothing would fix it. After backing everything up, and doing a clean reinstall, everything was fine. Then, when I used Onyx, I tried to install the Archives Preference pane and the Processor Preference pane. The window just sort of hung there not responding - and finally I had to force quit Onyx. Now my system is back to not shutting down, restarting, or being able to log out again. The good thing is that I think I've isolated the problem. The bad thing is that I have no idea how to fix it. I tried uninstalling Onyx, but that did nothing. I've used Onyx regularly and have never had any issues, and I can't seem to find anyone else with this problem.
    Can anyone help? I'm sorry if this is the wrong forum for this topic. If there is a better forum for it, let me know and I can repost.
    Another problem that I'm having is when I open iTunes, the dock icon comes up for about a second and crashes. I tried completely reinstalling iTunes, but that hasn't worked. Perhaps I missed something? BTW - everything else is operating just fine (i.e. Quicktime, etc.)

    HI and Welcome to Apple Discussions...
    Run Disk Utility from your Mac install disc.
    Insert your install disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu and launch Disk Utility.
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    *(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)*
    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.
    When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
    Select your start up disk and click Restart
    While you have the Disk Utility window open, look at the bottom of the window. Where you see Capacity and Available. *Make sure there is always 10% to 15% free disk space*
    If you cannot boot from your install disc, try booting in Safe Mode
    You do not need Onyx, especially not good for Snow Leoaprd. You can run cron tasks from the iStat Pro widget available here.
    http://www.apple.com/downloads/dashboard/status/istatpro.html
    Carolyn
    Message was edited by: Carolyn Samit

  • After downloading I was entering my password for iCloud and clicked on forgot....now it's stuck and will not shutdown. When I try to shut down it says Set up Assistant cancelled shutdown. This has been going on for 5 hrs plus...any ideas?

    MAcbook is stuck and will not shutdown following download of X Mavericks software. Setup assistant is stuck and will not allow the MacBook Air to shutdown. It's been doing this for over 5 hours......any ideas?

    Hi there—
    This reply doesn't seem to take into account the query.
    Please help?
    The computer is completely unresponsive and won't shut down or turn off. It is stuck in Set Up Assistant after trying to sign in to AppleID.
    Attempting to shut down or restart produces the following dialogue:
    "The application Set Up Assistant has cancelled shut down.
    To try shutting down again, quit Setup Assistant and click Try Again."
    HOWEVER it is impossible to quick Set Up Assistant— the icon is completely unresponsive even to force quit, right click or anything.
    I've managed to get into being able to see Dashboard and at the top Desktop and the dock below. But I can't click on anything from there. So it seems it is not the whole computer. Just set-up assistant.
    Please help??
    Thank you

  • Laptop will NOT Shutdown after a hard drive installation

    We have been rebuilding a Pismo from scratch basically. The last part was the hard drive which we did yesterday. It too awhile to get the computer to boot up but when it did it worked perfectly - or so we thought. After replacing all the contents of a broken iBook (cloned backup), we used it for a while and things worked fine. Unfortunately, it will not shutdown. Using shutdown ... it closes all the files and then just sits there with the desktop open. Tried several things and it just won't shut off. Any ideas?

    Hi, and welcome to Apple Discussions.
    Are you talking about the Pismo not shutting down? Or an iBook?
    Have you tried forcing a shutdown by holding down the power button for 5-10 seconds? This is how to force an iBook to shut down.
    Every time you have to do a forced shutdown instead of a normal one, there is a chance of hard drive damage and you should repair the hard drive, either by booting into Safe Mode OR by starting up from the Mac OS X Install disc by inserting the disc and restarting your computer, holding down the C key as the startup chime is ending. Then click 'Next' at the language screen and choose Utilities > Disk Utility and select the hard drive in the left column. Choose the First Aid tab. Click Repair Disk to test and repair the hard drive.
    Once you have repaired the hard drive with either Safe Mode or the Install disc's Disk Utility, then start up normally and repair permissions from Disk Utility in the Utilities folder on the hard drive.
    If it continues to have problems shutting down, you may want to try resetting the PMU.
    Good luck.

  • Macbook will not boot up after running Software Update

    My MacBook will not boot up after running Software Update (Security update + Java?) earlier today. I have only the gray start up screen + Apple logo + gear wheel constantly rotating. I have tried restarts several times and tried to start up from my original system DVD - this makes no difference.
    I called Apple support, tried resetting the power and PRAM - still no difference. He had no knowledge of other problems reported; although I note recent post may have same issue.
    I cannot get an appointment at my Apple Store before Monday.
    Any suggestions?

    Still no success. When I hold down the option key when powering up I get the hard disk icon plus arrowhead (only). When clicking the arrowhead it goes to the gray screen + apple logo+ rotating gearwheel.
    This happens both with DVD in slot and without DVD. the DVD image is not coming up on screen. When I start up without DVD the hard disk icon appears promptly. When I start with DVD in the DVD is spinning for a short period before the hard disk icon appears. On clicking the arrowhead to hard disk icon the DVD spins again for a while then stops. Apart from the DVD spinning, both situations result in gray screen + apple logo+ rotating gearwheel.

  • After updating Airport software, Macbook will not boot

    I see others have updated with the new Airport software without incident, but not me.
    I just ran software update to install the Airport update (hoping it would cure the problem I've had -- and other users as well -- with the connection dropping every 5 minutes with Linksys routers [check the Airport discussion board for much discussion of this]).
    After installing, upon restart my Macbook will not boot fully. I get the Apple symbol, then the spinning gear symbol, then a light blue screen and that's it. After a while the fan comes on.
    Call it the light blue screen of death.
    All was working fine until the update.
    I have boot camp and I can boot into Windows.
    I have tried removing the battery and resetting the PRAM. No help.
    Sigh... Applecare is closed so I cannot call until Friday morning. Anyone have any suggestions of what I can try?
    I have my Mac hard disk backed up from a few days ago using Super Duper on a USB drive but I am reluctant to try booting from it as I fear corrupting the drive. Unfortunately I don't have my Mac system CDs with me as I am away from home at the moment.
    I just switched to the Mac 6 weeks ago after 3.5 years with a Dell laptop. Never had a single problem like this in all that time. But I still like my Mac.
    PD

    Well, I spoke too soon. Last night I was able to start up as described above, but this morning when I tried to start it did not even get to the Mac symbol. It just hung at a dark blue screen for several minutes.
    Tried restarting with the shift key held down but it would not go into safe mode. Just the dark blue screen.
    Resetting PRAM made it startup.
    But I'm pretty nervous about this.
    So, is there a way in Mac OS X to roll back to the system before the update? In Windows XP this is very simple under System Restore. I have the impression OS X doesn't have this feature and won't until next year with Time Machine.
    And I see now I'm not the only user with this problem.
    PD

  • MacBook will not Shut Down or Restart

    My MacBook will not shut down or restart from the apple menu, nor from any other dialog box that pops up, after an update, for instance. The only way I can turn it off/restart is by using the power button. I have tried archiving and installing OS X, but I am still having this problem. Does anybody know how to fix this?

    Hi Henry,
    Help here: http://docs.info.apple.com/article.html?artnum=303319
    Second, make sure you have all your updates. Click the Apple logo in the Menu then click Software Updates.
    Reset PRAM by holding option-command-P-R keys down during startup until you hear the chime at least three or four times.
    Resetting the PRAM is a standard procedure for the problem you are experiencing.
    Also, run Disk Utility and Repair Disk Permissions. DU is located here:
    Applications/Utilities. Launch DU, select MacintoshHD in the panel on the left, then click Repair Disk Permissions. Quit DU and reboot.
    If you need further assistance, please post back.
    Carolyn

  • My mac will not shutdown or restart. Any help?

    My mac will not shutdown or restart, it goes to a grey screen and just hangs there, I have left it overnight and when I have a look in the morning it is still hanging on the grey screen. Any help?

    Zap the PRAM and reset the CMS
    A small amount of your computer’s memory, called “parameter random-access memory” or PRAM, stores certain settings in a location that OS X can access quickly. The particular settings that are stored depend on your type of Mac and the types of devices connected to it. The settings include your designated startup disk, display resolution, speaker volume, and other information.
    Shut down the computer.
    Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Immediately press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.Continue holding the keys down until the computer restarts, and you hear the startup sound for the second time.
    Release the keys.
    Resetting PRAM may change some system settings and preferences. Use System Preferences to restore your settings.
    How to Reset Your Mac's SMC
    The method for resetting your Mac's SMC depends on the type of Mac you have. All SMC reset instructions require shutting down your Mac first. If your Mac fails to shut down, try pressing and holding the power button until the Mac shuts down, which usually takes 10 seconds or so.
    Mac portables with user-removable batteries (MacBook and most MacBook Pros):
    Shut down your Mac.
    Disconnect your Mac portable from its MagSafe connector.
    Remove the battery.
    Press and hold the power button for at least 5 seconds.
    Release the power button.
    Re-install the battery.
    Reconnect the MagSafe connector.
    Turn your Mac on.
    Mac portables with non-user-removable batteries (MacBook Air and some late 2009 MacBook Pro models):
    Shut down your Mac.
    Connect the MagSafe power adapter to your Mac and to a power outlet.
    On the built-in keyboard (this will not work from an external keyboard), simultaneously press and hold the left shift, control, and option keys while you press the power button. Release all keys at the same time.
    Press the power button to start your Mac.
    Mac desktops (Mac Pro, iMac, Mac mini):
    Shut down your Mac.
    Unplug your Mac's power cord.
    Press and hold the Mac's power button for 15 seconds.
    Release the power button.
    Reconnect your Mac's power cord.
    Wait five seconds.
    Start your Mac by pressing the power button.
    Alternative SMC reset for Mac Pro:If you have a Mac Pro that isn't responding to the normal SMC reset as described above, you can force a manual SMC reset by using the SMC reset button located on the Mac Pro's motherboard.
    Shut down your Mac.
    Unplug the Mac's power cord.
    Open the Mac Pro's side access panel.
    Just below the Drive 4 sled and adjacent to the top PCI-e slot is a small button labeled SMC. Press and hold this button for 10 seconds.
    Close the Mac Pro's side door.
    Reconnect your Mac's power cord.
    Wait five seconds.
    Start your Mac by pressing the power button.

  • My Macbook will not boot the operating system.  It just goes to a blue screen after the apple logo and the spinning wheel goes off.  I took the battery out and held the on/off button for five seconds and reset the PRAM.  I have the old mac os disk.

    My macbook will not boot.  It goes to a blue screen after the logo and wheel goes off.  I have taken the battery out and held the on/off button for five seconds and reset the PRAM.  I have the the original os disk but have not put it in for fear of losing un backed op data.
    Thanks
    Rich

    You won't lose any data unless you erase your hard drive.
    Put your install DVD into the optical drive and reboot. As soon as you hear the boot chime, hold down the "c"key on your keyboard (or the Option key until the Install Disk shows up). That will force your MacBook to boot from the install DVD in the optical drive.
    When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it.When it comes up is your Hard Drive in the list on the left?
    If it is then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've selected the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions.

Maybe you are looking for