Macbook won't complétela start what do I do?

my MacBook won't completely start up. it comes on but the screen is white with a grey folder with a question mark in the middle of it, what do I do?

Read the instructions (10.4 / 10.5 / 10.6) here >  A flashing question mark appears when you start your Mac
When you post for help the more details you provide, the easier to assist you. Please tell us which Mac OS X you have installed. Thanks!

Similar Messages

  • My macbook pro got wet and the battery light is still on but my macbook won't turn on. What's the problem?

    My mabook pro got wet the other night, the battery light still works but my macbook won't turn on and should i just wait for it to completely dry up? Or what should i do to solve this problem?

    Just face facts - if water (or any other liquid) reached you logic board or any other electronic components, you're going to be the victim of corrosion.
    Eventually, you'll need to have the logic board replaced. There are liquid sensors all over your MBP and the techs can tell if these have been activated. I wouldn't turn the computer on at all - if it were me, I would take it to your local Apple Store/AASP and get an estimate for repair. Rice & other desiccates may 'dry up' the liquid, but it won't undo the damage already done.
    Clinton

  • My macbook won't boot up.  what do I do?

    my MacBook Pro won't boot up.  what do I do?  when i turn it on, i see the apple logo and the spinning circle, but it won't go to my photo and log-on.
    what do i do to get the computer to boot up?  i mean, i used it just fine this morning.

    mjerome60,
    which model MacBook Pro do you have, and which version of OS X is installed on it?

  • My MacBook won't boot anymore. What can I do?

    Hi,
    yesterday I upgraded to Mountain Lion. After the installation, my MacBook booted and everything seemed fine. I started using Mountain Lion. Then I shut my MacBook down and I won't boot up anymore today. What can I do?
    Additional Information:
    MacBook Pro 13" Early 2011
    Upgraded HDD to SSD (OCZ Petrol 256GB)

    What did you do to fix it?

  • Macbook won't boot or start, constant disk drive noise

    I purchased a Macbook Pro and been using it constantly for over 2 years now but never seen a problem like this.
    I partitioned my HD to run Windows a while back but recently decided to remove it. I partitioned the HD back into its original state. While verifying the drive in Disk Utility, the drive said it had an error, don't remember what, but was able to repair it using the installation cd.
    Soon after i thought everything was normal but my computer started to slow down and freeze, I had to manually turn off my Mac by holding now the power button. This went on for a bit and soon afterwards the computer wont start at all. I also heard a beeping noise when i turned on my mac but that was only once.
    I dont hear a boot chime and the screen doesnt turn on. All i hear is the disk drive making its noise that it usually makes when you turn on the Mac but in this case it just keep making the noise.
    Has anyone encountered a problem like this before? Any help would be great. My data has been backed up but i would rather that i didnt has to reset my Mac. I'm guess is that the HD might be failing, if thats the case then i got no choice.

    Have you tried starting from the installation dvd? If it won't start from this it's likely to be a hardware problem.
    You could also try starting in target disk mode by holding the t key until you see the screen with the target on. Even if you don't see the screen light up still try the following. If you have access to a second Mac and a firewire cable try connecting the 2 with the cable after the attempted target mode startup and see whether the hd shows on the second machine. If it does then you probably have a failure of the graphics processor. I was able to do this earlier this year when my screen didn't light up.
    My next Q: Do you have the Applecare extended warranty? If you do then take it to your nearest authorised service centre for diagnosis.
    Neville
    Message was edited by: Neville Mayfield

  • Macbook won't start

    Macbook won't start up.  Sounds like disc drive is spinning but screen remains dark as though startup file is not booting.

    Did you also try reset of NVRAM/PRAM?
    http://support.apple.com/kb/HT1379
    When you tried the Command + Opt + P + R keys on restart, held almost
    immediately and through the time period it should chime on startup, did
    you keep holding those keys down, so as to force it to repeat the chime?
    You should do this (if possible to tell) through Three chimes, before you
    let those keys go; that would be indicative of a NVRAM/PRAM reset.
    Aside from the details and troubleshooting processes in the SMC reset
    article from Apple Support, that could shed some light on the issue, if
    these were done in their subscribed order before finally trying the SMC.
    Have you tried System Management Controller (SMC) reset more than once?
    http://support.apple.com/kb/HT3964  {and those other troubleshooting bits}
    Depending on which MacBook you have, the details may vary; with some
    you could try several items not possible with a later model, such as a hard
    reset of the computer (remove battery, hold power button, etc) and other
    details I am not going into now... Here's something that worked for this one:
    •My MacBook won't boot, no start chime, just DVD spinning sound:
    http://www.ifixit.com/Answers/View/6271/My+MacBook+won%27t+boot,+no+start+chime, +just+the+DVD+spinning+sound.
    There are some ideas there which may help. At least as far as trouble-
    shooting. If you have access to an Apple Store with Genius Bar in the
    USA or Canada, you could call ahead for an appointment to have one
    of their staff genius tech persons diagnose and troubleshoot this issue.
    In other locations, there may be fees charged to accommodate services.
    Anyway, I an not certain what to suggest next.
    Did you try booting from the Snow Leopard DVD?
    Good luck & happy computing!

  • My MacBook won't start up properly, and I suspect it may be the result of a power surge due to faulty wiring in my apartment.  Is this the kind of thing that can typically be repaired, and if so, at what price?

    My MacBook won't start properly.  It seems to run, but the screen won't light.  I suspect the cause is a power surge due to faulty wiring in my apartment.  Is this the kind of thing that can typically be repaired, and if so, at what price?

    you need to bring it somewhere so it can be determined exactly what is wrong with it and then an estimate can be provided.

  • I can't install Bundle for MS Office into my Macbook Pro. I've bought it but once I start to install it says "An error has occurred" but it doesn't tell me what's wrong.

    I've bought the Bundle however, it won't fully install. It keeps on saying "error has occurred" but it doesn't tell me what's wrong. I have a new harddrive in my computer so it's not like I don't have enough space.

    The newest version I think? Idk it's the only version on the APP store. I also have the newest version of OSX that I just installed. I thought maybe because I hadn't installed the newest OSX version that it wouldn't work so I installed it and still nothing.

  • My macbook won't boot up or respond to start up letter-holding functions??

    Can anyone shed some light on the problem I seem to be having. I'm trying to revive my macbook from the dead, it has been in the loft since it died on me nearly 2 years ago, so I cannot even remember which OS is installed, pretty sure its Leopard tho. My macbook loads up to the start screen (apple logo and rotation loading graphic) but goes further. I have trawled through copious amount of forums looking for an answer but they all tell me to hold command and R or hold shift, non of these functions see to be having an effect. I am reluctant to take it to an apple store as I foresee the obvious "Its the logicbaord, £400 please". The macbook is worth about £200 (when working) so I could justify a £400 fee to fix it. I also can't afford to buy a second hand one at the moment so I'm desperate to fix this myself, even if I buy the parts and fit them myself (I'm pretty good that that) just can diagnose it to find what the problem actually is. Is it possible to connect it to another PC or MAC and remotely diagnose it?
    Any ideas you guys have would be very helpful. I have already come to terms with the loss of my macbook so I will survive with just my Windows laptop, but I am one who refuses to the something beat me. Am I clutching at straws?
    Shaun

    You've probablby seen this Apple note and done all the steps in it?

  • Is there any Sound card 5.1 include stereo mix that working with MacBook Air such as Creative Labs SoundBlaster X-Fi Surround 5.1 Pro Entertainment System ? and if there any another sound card can you tell me what is it please ? Thank you.

    Is there any Sound card 5.1 include stereo mix that working with MacBook Air such as Creative Labs SoundBlaster X-Fi Surround 5.1 Pro Entertainment System ? and if there any another sound card can you tell me what is it please ? Thank you.

    Okay, I did my best searching and I couldn't find anything that matched all your descriptors. I did do a search on both decoder numbers. SB0256 returned very little results, but with SB0466, I was able to find this ebay listing:
    http://cgi.ebay.com/ws/eBayISAPI.dll...6_fvi%3D&_rdc=
    This card isn't a Champion like you suggested. And with my complete lack of knowledge, I don't know what I/O dri've bay means. But since it is PCI and the decoder matches the number you gave me, this card should be adequete, right?
    Whether it works or not, my search indicated it might be very hard for me to find that card (or any PCI card for that matter). Everything I saw was out of stock. I know this is a forum for Creative, but are there any other manufacturers that will allow me to accomplish my goal, either with current cards, or discontinued cards? Thanks again
    Oh, and I will vote on that thread. I probably won't wait for them to release the decoder since I need it now, but I still believe Creative should be giving the customer what they want

  • When i try to start itunes i get a message saying that the MSVCR80.dll file is missing and to reinstall itunes.  When I try to reinstall itunes it tells me that I have an Error 7 (windows error 126).  Can anybody tell me what this means?  Thanks

    When i try to start itunes i get a message saying that the MSVCR80.dll file is missing and to reinstall itunes.  When I try to reinstall itunes it tells me that I have an Error 7 (windows error 126).  Can anybody tell me what this means?  Thanks

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support (if this won't uninstall move on to the next item)
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
    Please note:
    Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
    HT1925: Removing and Reinstalling iTunes for Windows XP
    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    tt2

  • Macbook won't get past the grey start up screen

    I purchased my Macbook in 2008, roughly July.
    My fiance unknowingly shut down my macbook in the middle of start up. Before that it was running perfectly fine, I had no issues.
    After my fiance stopped the start up, the macbook won't turn on. It'll load up to the grey loading screen (example here)... It doesn't make much noise as it starts up either. I have all original discs that came with the macbook, if that helps any.
    I'm frustrated, as I can't afford to replace my mac at this point.
    Any idea what I can do?
    Thanks..

    Hopefully, nothing permanent. Do the following:
    If you have Snow Leopard installed:
    Reinstall Snow Leopard without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
    If you have Lion installed:
    Reinstalling Lion Without Erasing the Drive
    Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
    When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
    Reinstall Lion: Select Reinstall Lion and click on the Continue button.
    Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer.
    If you have Leopard installed:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • Apple wants to charge for a repair but won't tell me what's wrong with my iPad

    So my iPad mini is 1 year and 5 days old, and it suddenly won't power on.  Nothing, even with a different charger and cable.  The Apple website said to send in for battery/power issues, so I filled in the form and gave them my credit card for a little over $100.00 and sent it to them via UPS.  That was 2 days ago, now I get an email saying they need to charge me $225.95+tax and I have 48 hours to either pay it or have them send the unit back.  Nothing on their repair status tells me what is wrong and why the sudden increase in price for an iPad mini repair.  I can call or chat online for another $19.00, but that seems like hiway robbery to me.  I mean, I already paid you $100+, can't you even tell me what you found that needs another $225?!?!?  On the repair status, there is an area called views of your product with a broken image file, so I can't even see what they are referring to.
    If I way the $19, will they even be able to tell me anything, or will they just read what I can see on the webpage?  I'm starting to think it will be cheaper to just buy another iPad mini at this rate.
    Has anyone any advice ?

    Well, I called Apple and talked to them last night.  They were surprisingly very friendly.  They emailed me a picture of the iPad with what they were concerned about.  Now there is a dent in a corner, that I know wasn't there before.  I take create care of the iPad and use a full bumper case.  I explained to the repair tech that this dent is new and was not there when I took the iPad in for UPS.  Actually, when I took the iPad to UPS, I had the unit in the original box (I'm OCD that way).  The guy at UPS told me to take the iPad out of the box and then he weighed the iPad, some bubble wrap and an empty box.  He then said it was good to go and I walked away with the original packaging.  I honestly suspect the damage happened at UPS.  Plus a small dent in a corner shouldn't affect battery, right?  Anyway, after talking with a few people at repair, they noticed that their records show the iPad being 1 day out of AppleCare. 
    The last guy was going to just charge me for the battery replacement, which I am good with.  But, guess what, Apple can't partial charge, it's either all or nothing.  So, after about an hour of being on the phone, they will repair or replace the iPad at no charge to me (just this once, only). 
    I have to admit, that calling and talking with these guys was very helpful.  Everyone was friendly and cheering.  Plus I wasn't calling India (no offence to India).  I am definitely going to continue purchasing Apple products if this how their support works.  If only Cisco could learn to work that way...

  • Why won't my g4 desktop come on. I was trying to boot in safe mode and it would not go in safe mode. It won't come back on anymore. Can some tell me what to do.

    Why won't my g4 desktop come on. I was trying to boot in safe mode and it would not go in safe mode. It won't come back on anymore. Can some tell me what to do.

    Try Single User mode (Command+S while starting up).
    Then, run fsck.
    At the command-line prompt type:
    /sbin/fsck -fy
    Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
    ** The volume (name_of_volume) appears to be OKIf fsck found issues and has altered, repaired, or fixed anything, it will display this message:
    ***** FILE SYSTEM WAS MODIFIED *****
    Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
    When fsck reports that your volume is OK, typerebootat the prompt and then press Return.
    Your computer should start up normally and allow you to log in.
    http://support.apple.com/kb/TS1417

  • After installing latest update Macbook won't start up.

    After installing the latest update my macbook won't start up. Instead of the login screen I get a flashing map icon with a question mark. My uncle says that means it can't find the startup disk and I had to startup from the install disk holding C but it didn't work. I'm quite desperate because I need my macbook for school (writing & producing music). I type this on a friend's computer... How can I fix this? Or do I really have to go to a mac store and part from my macbook for an unknown time...? :'(
    I don't exactly know what version I have (can't check it now either) but it's at least 10.6.something and I always install the updates...

    Hi
    Anything unusual happen during the 10.5.3 update installation phase?
    What type of iMac are you using? Your tag says G5 but also Intel core processors - it can't be both.
    Try this:
    -First unplug your computer and wait 10 minutes
    -Next, simultaneously reinsert the power cord while pressing the power button for 5 seconds then release
    -Press the power button again to start the computer - this resets the computer's system management unit (SMU) which controls your machines power functions.
    -Next, press/hold down the P/R/option/command keys for 3 Apple chimes. This clears the machine's PRAM. After the 3rd chime release those keys and immediately hold down the Shift key to put the machine into Safe User Mode
    -If you get to a log-in screen (may take several minutes as repair functions are occurring on the boot), log-in. When the login is complete, restart the computer as usual.
    If no go, I suggest taking the machine to a certified Apple tech, or if you live near an Apple store to the Genius Bar.
    Post back
    Message was edited by: Hawaiian_Starman

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