MacBook-won't install/update software unless in safe mode

Hi there, I am worried I have a virus. My computer won't update/install software unless in safe mode. It is also incredibly slow to use the internet and sometimes microsoft word will just close on me unexpectedly. It also gets very hot. I am unsure what to do about it. It is a white macbook with curved edges, I had had it about 5 years. Recently it has been having a lot of problems and I am unsure why.

This is not something you should blame on a virus... it's extremely unlikely that you have any kind of malware, and even more unlikely that that malware is a contributing cause of these problems.
I'd advise you to try the suggestions in my Mac Performance Guide. If nothing there helps, let us know what you found as a result of those suggestions.

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Macbook won't install the software update from version 10.6.8

Hi folks. I've tried this software update multiple times and now I find out that I can't extend my AppleCare warranty after it expires. So I'm hoping that someone else has had this problem. Basically the software update proceeds as usual, the computer restarts and just as you think everything is fine, the message 'There was a problem installing this software update. Quit all open applications and try updating again. If the problem contines, contact Apple support.' ANY help greatly appreciated. Many thanks

Hi..
See if you can download and install the combo > Mac OS X 10.6.8 Update Combo
And make sure there's enough free space on the startup disk.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure there's a minimum of 15% free disk space.

My Macbook Won't Install updates

I just purchased a Macbook Pro and it won't automatically update the software. It looks like it downloads the software but then just quits and never ends up installing.

It never automatically updates the software, updates do need to be preformed manually. Try logging out of the app store, restarting the computer, and logging back in. Then run your updates again

My MacBook won't install the software

My Macbook Pro won't install the software

It has been months since you asked for help. This worked for me:
I installed Apple Software Installer Update by itself and it installed. Then I tried to install each update one by one. I noticed my Safari update and Security Update 2013-14 were not installing like the others so I waited to install them after I did all the others. Also, after I noticed that those two updates were giving me problems, I excluded them and was able to update all the other updates at once.
Safari and Security Update were the only two left. I was able to update them.

MacBook won't boot... No safe mode.

I've had my new MacBook for a few months now, and it hadn't caused me any trouble. I received a MacBook from my college (even though I already had one), and it was mandatory that I use the MacBook the university supplied me. The MacBook has BootCamp on it, but I've only used Vista a few times.
I installed a few programs last night--CandyBar to customize icons, and Paragon to be able to customize the icon for the Windows disk on the desktop (you have to have read and write access to NTFS partitions in order to do so). After customizing some icons using CandyBar, I restarted my computer, but it wouldn't boot. I might add that I changed access privileges to a few of the files (the Users file, and a subfile in that folder) from "no access" to "everyone" in order to customize those icons.
The gray screen with the Apple logo and the pinwheel appears for a few seconds, and then it stalls at the Blue Screen of Death, alternating between the blue screen and a slightly lighter blue screen with the pinwheel. The pointer flashes periodically.
I've tried starting in Safe Mode (holding Shift after the start-up chime), but it stalls at the blue screen. I've used suggestions from Apple Support (http://support.apple.com/kb/TS1411?viewlocale=en_US#symp3), but to no avail. I'm clueless as to what could be causing the problem, as I'm relatively new with Macs (two years or so of experience).
Any suggestions? I'll try to provide as much info as possible, but you may need to walk me through it.
-----Edit-----
I just tried to boot Windows by holding down option at startup and selecting the Windows disk, and got this message:
Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows.
One of your disks needs to be checked for consistency. You may cancel the disk check, but it is strongly recommended that you continue.
Windows will now check the disk.
After it reaches 100%, it reboots, but just goes to the blue screen again.
I also booted from the installation CD and ran Disk Utility. After trying to verify and repair the Macintosh disk, I receive the message, "The volume Macintosh appears to be OK." Verifying and repairing the Windows disk is not enabled.
Message was edited by: Jbarber
Message was edited by: Jbarber
Message was edited by: Jbarber

I feel like an idiot, but I'm too happy to be down on myself. While in DiskUtility from the Installation DVD, I repaired the disk permissions (which I had overlooked earlier). That did it. Everything is working fine now.

MailOnline videos won't play in Firefox unless in safe mode although they're fine in Explorer.

It's for my mum, honest. Firefox 25, java and flash uptodate but the Mail Online videos won't play unless I start Firefox in safemode. A large white rectangle appears but nothing else.

You can try these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
If it works in Safe Mode and in normal mode with all extensions (Firefox/Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

My macbook won't start-up, so i tried "safe mode" booting but the computer has been on for 8hrs

I'm Ubam, I have been using Macbook pro 500gb 5400-rpm hard drive, 4gb of 1333mhz DDR3 SDRAM, 2.4GHz dual core Intel core i5 processor; for 2yrs now.
The problem i'v encountered now is, I pressed the power button to shut down & it did, so now it won't start up, so I tried putting it on but everytime I press the power button it shows the screen light before login it then goes off, so I tried a "safe mode" by pressing the shift key, after that the Apple logo comes on & it has like that for 8hrs & I'm still waiting. Thanks

Hi ibiubam,
Thank you for using Apple Support Communities.
The following article should help you sort out what might be preventing your MacBook from booting up.
Troubleshooting: My computer won't turn on - Apple Support
Regards,
Jeff D.

Firefox keeps "hanging" and sometimes crashes on my macbook. I've updated and went into safe mode, same problem. What next?

I updated to the most recent form of Firefox and that didn't work. Then I restarted in safe mode, that didn't work. What else should I try?

Hello graceajaen, you can provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
:[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Macbook won't install updates

I'm trying to update my Macbook's software. There are various items found that need updating. It tells me the following messages:
"To install the updates, you must restart your computer.
To finish the installation and restart your computer, click Restart."
When I restart nothing has been downloaded/installed. Nothing is installed before the rebot either. Any suggestions? What is going on?
Thank you so much!
CP

I'm trying to update my Macbook's software. There are various items found that need updating. It tells me the following messages:
"To install the updates, you must restart your computer.
To finish the installation and restart your computer, click Restart."
When I restart nothing has been downloaded/installed. Nothing is installed before the rebot either. Any suggestions? What is going on?
Thank you so much!
CP

Macbook air won't install updates

I am sure this has been covered before ... but help! My Macbook Air (purchased Jume 2012, UK) won't install updates. It downloads them, and then when it tries to install it says that an unexpected error occured. I have checked Disk Utility, and its says that Macintosh HD sppears to be OK. Any words of wisdom, folks?
Thanks in advance.

I am sure this has been covered before ... but help! My Macbook Air (purchased Jume 2012, UK) won't install updates. It downloads them, and then when it tries to install it says that an unexpected error occured. I have checked Disk Utility, and its says that Macintosh HD sppears to be OK. Any words of wisdom, folks?
Thanks in advance.

I have a macbook and I'm having trouble backing up my pictures on an external hard drive. The Macbook won't install the backup drive soft ware? It is a new Sea Gate hard rive from costco.

I have a macbook and I'm having trouble backing up my pictures on an external hard drive. The Macbook won't install the backup drive soft ware? It is a new Sea Gate hard rive from costco.

You don't want to install the software that came with the drive, you don't need it and it will be problematic. Connect the new drive, open Disk Utility, select the new drive and partition it using the GUID partition scheme, then format it as Mac OS extended journaled and it will be easy to use with your Mac.

CS5.5 Indesign upgrade won't install "update is not applicable" error

Upgraded to Yosemite, reinstalled legit CS5 InDesign successfully, need to download the upgrade to 5.5 for essential "shared content" plug in... the update won't install "update is not applicable" error w no serial code request, just doesn't install. Indesign 5.0 was working fine, i just need a couple extensions

you can update cs5: http://www.adobe.com/downloads/updates/
but you can't upgrade to cs5.5.
you can upgrade to cs6 or cc (for money).

Imac won't install updates on restart

hello..
my imac won't install update automatically when needs restart.so i install them manually from apple download..why?
Message was edited by: panos_ip

during restart installer window shows up but then mac restart immediately

MacBook Pro (Mid 2010) will only boot in safe mode.

I've been unable to boot my MacBook Pro normally. It will boot in safe mode, and, until today, I was able to get a normal startup after resetting both PRAM and SMC. Running "Repair Disk" on the startup disk did not reveal any problems. I have also done a recovery boot to reinstall OS (10.9.1), which did not help either, though I did not wipe the hard disc first (I did back it up).
Had to take it to Apple back in January when the screen started acting funny, i.e. getting static-y and going blank for seconds at a time but then coming back. Their tests showed that there were no hardware problems, and the screen issue was eventually resolved by doing a PRAM reset. About 14 months ago, I had the logic board replaced.
Also, I'm not sure if this is related, but when I have been able to boot normally, if I quit Google Chrome, the machine will freeze completely.
Ran EtreCheck; here's the info from that:
Hardware Information:
          MacBook Pro (15-inch, Mid 2010)
          MacBook Pro - model: MacBookPro6,2
          1 2.66 GHz Intel Core i7 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics - VRAM: 288 MB
          NVIDIA GeForce GT 330M - VRAM: 512 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 0:50:36
Disk Information:
          ST9500420ASG disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (146.37 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          MATSHITADVD-R   UJ-898
USB Information:
          Apple Inc. Built-in iSight
          Apple Computer, Inc. IR Receiver
          Apple Internal Memory Card Reader
          Apple Inc. Apple Internal Keyboard / Trackpad
          Apple Inc. BRCM2070 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Configuration files:
          /etc/hosts - Count: 15
Launch Daemons:
          [System] com.adobe.fpsaud.plist 3rd-Party support link
          [System] com.adobe.SwitchBoard.plist 3rd-Party support link
          [System] com.google.keystone.daemon.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [invalid] com.oracle.java.Helper-Tool.plist
Launch Agents:
          [System] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [System] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [System] com.divx.dms.agent.plist 3rd-Party support link
          [System] com.divx.update.agent.plist 3rd-Party support link
          [System] com.google.keystone.agent.plist 3rd-Party support link
          [invalid] com.oracle.java.Java-Updater.plist
          [System] com.wacom.wacomtablet.plist 3rd-Party support link
User Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
          [not loaded] com.mlbam.nexdef.core.NexdefLoader.plist 3rd-Party support link
          [not loaded] com.mlbam.nexdef.plist 3rd-Party support link
          [not loaded] com.spotify.webhelper.plist 3rd-Party support link
User Login Items:
          XPSLauncher
Internet Plug-ins:
          AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
          Flash Player: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
          McGraw Hill ChemDraw: Version: 12.0.3 3rd-Party support link
          DivX Web Player: Version: 3.0 - SDK 10.5 3rd-Party support link
          AdobePDFViewer: Version: 10.1.9 3rd-Party support link
          WacomNetscape: Version: 2.1.0-1 - SDK 10.8 3rd-Party support link
          googletalkbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
          iPhotoPhotocast: Version: 7.0
          DirectorShockwave: Version: 11.6.5r635 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          FlashPlayer-10.6: Version: 12.0.0.70 - SDK 10.6 3rd-Party support link
          npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link
          Silverlight: Version: 5.1.20125.0 - SDK 10.6 3rd-Party support link
          OVSHelper: Version: 1.1 3rd-Party support link
          Google Earth Web Plug-in: Version: 6.1 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          Flip4Mac WMV Plugin: Version: 2.4.4.2 3rd-Party support link
          o1dbrowserplugin: Version: 5.1.4.17398 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2 3rd-Party support link
          JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
          AmazonMP3DownloaderPlugin101736: Version: AmazonMP3DownloaderPlugin 1.0.17 - SDK 10.4 3rd-Party support link
Safari Extensions:
          ClickToFlash: Version: 2.7.5
          ClickToPlugin: Version: 2.7.5
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
          Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
          WebEx64: Version: 1.0 - SDK 10.6 3rd-Party support link
3rd Party Preference Panes:
          Flash Player 3rd-Party support link
          Flip4Mac WMV 3rd-Party support link
          Growl 3rd-Party support link
          Perian 3rd-Party support link
          WacomTablet 3rd-Party support link
Old Applications:
          None
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: NO - Auto backup turned off
          Volumes being backed up:
                    Macintosh HD: Disk size: 464.96 GB Disk used: 328.64 GB
          Destinations:
                    G-DRIVE [Local] (Last used)
                    Total size: 465.64 GB
                    Total number of backups: 1
                    Oldest backup: 2013-07-27 20:13:09 +0000
                    Last backup: 2013-07-27 20:13:09 +0000
                    Size of backup disk: Too small
                              Backup size 465.64 GB < (Disk used 328.64 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
               1%          hidd
               1%          EtreCheck
               1%          WindowServer
               0%          mds
               0%          Google Chrome
Top Processes by Memory:
          180 MB          Google Chrome
          168 MB          com.apple.IconServicesAgent
          111 MB          Finder
          77 MB          Google Chrome Helper
          74 MB          Dock
Virtual Memory Information:
          850 MB          Free RAM
          1.80 GB          Active RAM
          839 MB          Inactive RAM
          432 MB          Wired RAM
          584 MB          Page-ins
          0 B          Page-outs
Any ideas are much appreciated!

First try doing a Software Update.
Then restart and see if that works.
If not then I would update Java.
Restart and see if that works.
If not then delete the following plist items.
[invalid] com.oracle.java.Helper-Tool.plist
[invalid] com.oracle.java.Java-Updater.plist
Should find these in:
/Macintosh HD/Library/LaunchAgents
/Macintosh HD/Library/LaunchDaemons
Now restart & see if that works.
If that doesn't work try deleting everything in:
/Macintosh HD/Library/StartupItems
Hope this helps.

Mac Pro won't boot up, not even in safe mode.

Problem: Mac Pro having severe lag issues. Added more ram, removed Kona3, etc., nothing. Tried repairing with disc warrior but unable to repair startup disc unless booted from disc warrior disc. Won't boot up from disc warrior disc so set startup disc to the disc warrior disc. Now comp won't boot up, not even from safe mode. Any suggestions?

Boot from your OS X install DVD.
You always need to have a 2nd backup you can boot from, or an emergency (only) boot drive.
Disk Warrior does not have 10.5.2+.
If you can't do anything, zap pram, see if that helps. Or pull your drives and boot from your DVD. Setup OS X on a FW drive.
And of course, always always have at least two backup sets of your system; and sets of your data - so one set at least is always off line.
http://www.geocities.com/texas_macman/pram.html
http://docs.info.apple.com/article.html?artnum=2238
http://www.apple.com/support/macpro/
http://www.thexlab.com/faqs/datacorruption.html
Issues with OS X and with Installing
http://support.apple.com/kb/TS1541
http://support.apple.com/kb/TS1388

MacBook-won't install/update software unless in safe mode

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