MacBook won't let me remove program - says it's still open, but it's not
I keep dragging the program I downloaded, Video Accelerator, to the trash, but everytime I drag it to trash my computer says the program is still open, but it's not. I've restarted my computer and assured that this program is not open. Please Help!
Try Force Quit and close it from there ?
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my imac will not shut down cause it says my mail is open but it is not and i cannot open my mail from the bottom of the screen
Hi there, go in to the utilites of you applications folder and find "Mail" then go stop processes.
If you cannot find Mail then open mail up and follow the process as above.
Thanks an Appple Certified Mac Technician Trainee -
I try shutting down my mac but it says that it cant because "Mail" is open. so i try quitting mail but it will not let me!
Force quit Mail app. Apple logon in the menu bar select Force Quit. A dialog window will open select Mail.app and click the force quit button.
If that doesn't work hold down the power button until the system turns off. Then press it again to restart your Mac. -
Adobe updater says PE 12 is open but it's not
I don't know how to run the updater outside of PE, so I have to start it to run the upgrade. And I have to keep downloading the update because I don't know where it is on the disk.
I tried to start the (PE) Organizer, but it won't close the non-existent instance of PE.
Ideas?
Thanks in advance.Sounds like Firefox is trying to open already for some reason. I have had that message a few times on my Winderz box when I clicked on the icon too many times
Good thing we are on a mac so it is a little easier fixing things.
So, used to work at Apple, eh? First thing is that if it happens in a new user, it is system-wide issue so look outside your home folder for clues. On my system I immediately find /Library/Mozilla and /Library/Application Support/Mozilla. I would be inclined to start with the Application Support folder but both could be pertinent. Since my system is fine ( ) I can't really test these files to solve your issue but it is a good place to start.
Happy hunting! -
it wont shut down
See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
*https://support.mozilla.com/kb/Firefox+hangs -
Hello, Im new to this website. Im having issues with my Macbook. I have the old 2009 model Macbook and it is our schools macbook. The school just upgraded these MacBooks to OSX Mavericks and when i try to open Minecraft it won't let me. It says no jdk installed. I also try to install Java SE runtime but half way through the Software Update it says cant download software because of network problem but I'm connected to the internet and i can browse stuff just fine. Can any one help with my problems. P.S. I don't know the administrator password or stuff like that. And yes we are allowed to play games and stuff on these laptops but only at home not at school so don't tell me i need to focus on school and not games.
Since you updated the operating system, it is probably Minecraft is missing certain files that ware remove or are not longer comparable with the new version of the OSX. what I recommend, is to check is there is an update for Minecraft and install that. If there is not update available, probably the best thing will be reinstalling Minecraft. Hope this will help you.
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my macbook won't let me sync music or apps as it says my computer is not authorized, even though when I clicked to authorize it it says that it already is. can anybody tell me how i could fix this? iv already tried unarthorising the computer and re authorising it but it still doesnt seem to work
Hey CarlyR_,
Thanks for the question. I understand you are experiencing issues related to iTunes Store authorization. The following resources may help to resolve these issues:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/TS1277
Thanks,
Matt M. -
Logic does not see my hd omni as an input device. Any ideas? I've been told to reinstall logicpro - but apple won't let me because it says its already installed on this machine.
I'm having the same issue with a file called IMG_2353.MOV that was imported into iPhoto from my iPhone and also have to manually select the items to import (so the rogue file doesn't error everything out). I've tried using Image Capture to locate/delete the file directly from my iPhone, but even though I can SEE it in Image Capture, I can't delete it or anything. This is VERY frustrating! My friend/Apple guru's only suggestion was to backup my phone then restore it through iTunes. Risky but should do the trick. I'm too scared to try, though!
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I am trying to install an update for my macbook pro retina display and my mac wont restart because it says my mail is still open but when i try and open my mail, it wont let me. I think it crashed. Help?
Go to: Apple > Force Quit
and select Mail > Force Ouit. -
My macbook won't let me download the new version of itunes and my ipod won't sync without the new version of itunes. Please help!!!
Are you running Snow Leopard or later?
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s MobileMe service; fees and
terms apply. -
My FaceTime won't let me sign in, I verified my ID online but when I go to sign in on the iPad 2 it says unable to connect and Wont send me the email?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
Cheers, Tom -
Ipod screen says to connect to itunes but won't let me enter my password. Tried recovery mode but when I click 'restore' itunes says it cannot connect to update server. Help!
Place the iPOo in recovery mode for the passcode issue. For recovery mode:
iPhone and iPod touch: Unable to update or restore
Also see:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server -
If my macbook won't let me sign in on facetime what should i do?
if my macbook won't let me sign in on facetime or messages what should i do?
This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Sign out of iMessage on all your Apple devices. Log out and log back in. Try again to sign in.
Step 3
Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
Step 4
From the menu bar, select
▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 5
Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 6
From the menu bar, select
▹ System Preferences... ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
Step 7
Select from the menu bar
▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane.
Step 8
Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.
Step 9
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 10
Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you start up, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.
Step 11
Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/com.apple.apsd.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 12
Reset the NVRAM.
Step 13
Reset the System Management Controller (SMC).
Step 14
Reinstall OS X.
Step 15
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call. -
MacBook won't let me let me install mountain lion because i don't have the previous owner's password how do i get around that
What model year it the Mac you have? If it is a Late 2011 or newer model then you can first reinstall the Original version of OS X that came on it by using the Online Internet Recovery system. Hold down the Command+Option/Alt+r key at startup and hold them down until you see a Spinning Globe in the center of the screen. From the screen that comes up use Disk Utility to Repartition the drive as one partition aand when that is done close DU and Select Reinstall Mac OS X.
If it is older then a late 2011 model then you will need the Original System disks for that Mac. These can be order from Apple for a small charge. -
MacBook won't let me type anything at all
MacBook won't let me type anything at all. It's running Mac OS X 10.6.8 Snowleopard
You have to understand the difference between an Update and an Upgrade.
An Update is a free change to add to the base code or as a bug fix within an existing Operating System. Such as the .8 added to 10.5.
An Upgrade is a complete new Operating System that must be purchased. Such as 10.5 Leopard to 10.6 Snow Leopard.
10.5 Leopard was written for Power PC Macs with code added to allow it to run on Intel processors.
10.6 Snow Leopard has completely rewritten code and only runs on Intel Macs.
10.7 Lion used some 32 bit which allows it to run on Late 2006 through Early 2008 MacBooks and a lot of 64 bit code.
10.8 Mountain Lion is pure 64 bit, which excludes more systems than Lion did. It can only run on the Late 2008 through Mid 2010 MacBooks. It's not something you can add memory to, for example, as it involves the base architecture.
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