Macbook won't start up at all, stuck on a black screen.
I went on my Macbook this morning, for about 20 minutes and then suddenly it turned off (whilst plugged in). I tried turning it back on but it wouldn't. It has charge (I checked the battery indicators) and help would be much appreciated as I have a lot of important information on there.
and how can I fix it without losing everything again?
Similar Messages
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my macbook won't start up, it gets stuck on the blue screen. can it be fixed? i suspect a hacking due to a strange phone call earlier which i thought was a scam.
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
My computer won't start up it's stuck on the blue screen
my computer won't start up it's stuck on the blue screen
I've researched and I'm doing the internet recovery HD, hopefully I can move on from this situation..
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My Mac won't start up at all now, it happened again 3 weeks ago and I reinstalled OS and lost everything on my computer
Now it happened again after it was extremely slow.. what is the problem?and how can I fix it without losing everything again?
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I'm using my desktop to post this because my mac book will not start up at all. When I turn it on I just get the apple screen and the whirling circle. I did all the troubleshooting things, resetting the PRAM and the PMU (I think it is called something else on this model). Still nothing.
The only thing I've done that is different recently is that I set up an airport express to have wireless internet (and it worked fine for a few days and is working with the desktop now).
Any tips?HD fails from time to time, there are usually tell tail signs such as the HD making clicking noises.
They are not all that expensive, and is really easy to replace on the Macbook.
If your computer is still under the 1 year warranty, take it to the local apple store and get them to check it for you, and if it needs replace then they will do it for you free of charge.
Have you tried to partition the drive? It may work but you will lose the data stored on the drive. -
Re: iMac G4 won't start up in Mac OS X and black screen
I am having same problem. Sometine the iMac stay on all day; somestimes it freezes up and I get the message in 4 languages to power down; other times it startup after numerous trys. I think it is due to kernal panic but do not know how to fix it. I ran TechTool Deluxe that came with Protection Plan and all items passed. Exasperated.
The multi-language screen and prompt to restart are indications of a Kernel Panic
situation and that may be due to poor or bad RAM (failing chips can be replaced)
or due to some other hardware cause; or sometimes software conflicts cause it.
• Resolving Kernel Panics:
http://www.thexlab.com/faqs/kernelpanics.html
• Technical Note TN2063: Understanding and Debugging Kernel Panics
http://developer.apple.com/library/mac/#technotes/tn2002/tn2063.html
If you have the original software packet as shipped with the computer, it has
an Apple Hardware Test on disc media specific to that computer model. It
can be used as a boot volume, and set to repeat over a duration of time to
check and test some aspects of the machine's hardware status.
Between RAM chip issues, failing hard disk drive, software conflicts and
maybe problems in the logic board, some of these can cause the main
issue as suspected in a multiple-language restart panic screen.
You may also be able to carefully reset the Power Management Unit
to get the computer to recognize some aspects of hardware, maybe
to have it attempt to start correctly; unless there is some other failure.
• Resetting the iMac (Flat Panel G4) Power Management Unit (PMU)
http://support.apple.com/kb/HT1712?viewlocale=en_US
I see there are other posts in this Discussions area where black screen
and topics which may be similar to yours, are posted. Have you seen
if they cover workable means of checking out your issue?
Good luck & happy computing! -
My MacBook pro won't start. It is frozen on the gray screen with the apple. Please help?
My MacBook pro won't start. It's stuck on the gray screen with the apple logo.
Reinstall OS X:
Reinstall Snow Leopard without erasing the drive
Do the following:
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.
Reinstalling Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
My MacBook won't start up at all. Before it completely went haywire, it would just freeze and the whole computer would be frozen and . It wouldn't even let you "force quit". Most of this happened when I opened iTunes. Now when I start it, the gray screen comes up, it shows the little apple sign, then goes gray with a circle with a line through it. I tried starting it up with the utility disk and holding down the "C" key, and instead of the circle it has a question mark inside a file sign and flashes. Now I have no idea how to get the disk out and my computer is useless. Please help me.
Hi,
*"question mark inside a file sign and flashes"*
A flashing question mark appears when you start your Mac
Flashing question mark can mean several things. One the drive is failing or failed. Two, it can mean that your Mac can't find a system folder to boot from. Try booting while holding down the Option key which prompts the Startup Manager window. If that doesn't work, it's time to replace the drive.
Carolyn -
How do I backup all my files if my Macbook won't start up?
So a few days ago, my dad and I got into a fight - he reacted by pouring coffee all over my macbook, then continuously slammed it on the floor. There wasn't really much I could do for my macbook then, except the basic procedure of powering it off, turning it upside down, then waiting for a couple of days to use it. Luckily enough, my macbook was able to turn on, but it got stuck on the logo screen and couldn't go any further than that.
I had already planned to diagnose my macbook after an earlier water spill, and spent over $500 on tools/replacements. I bought an external hard drive to backup my computer files with before diagnosing it - but now I can't really do that since my macbook won't start up. Is there any way I can boot it up just to back up my files before they get lost forever?yes, the HD contains all you data, SEE PIC BELOW of macbook
Do you have 2 HD in your macbook? Some macbooks are modified and have removed DVD/Superdrives and contain a second hard drive (if you didnt do that, it isnt in there)
The HD itself is sealed, however the internal armature and heads are fragile, these are like records and needle.
obviously torturing these HD heads is like shaking an old record player with its needle and arm (bad idea)
The HD is like a metal sealed box (in simple explanation)....which is GOOD.....since liquid doesnt get in there...
what is BAD is what is inside that box is fragile
also what is bad is that the underside of that "BOX" contains a control board which CAN get ruined by nasty liquids.
if this was also possible to do with the hard drive.
No, dont think of putting any liquid ON / IN the HD, ..as said the HD is sealed, but it does have a circuit board on it (controller board) you cant see in this pic above,.....nasty liquid on it can of course fry the ability to access the data ON the HD platters inside......data recovery experts can get around this,....so can I, but its costly and very "painful" to do.
see picture of that control board here> http://www.irisvista.com/tech/laptops/Toshiba-Portege-R500/small/remove-hard-dri ve-10sm.jpg
inside of a HD: -
MacBook won't start at all - dead
My MacBook won't start AT ALL - nothing, nada, zip.
I press the power button and nothing happens at all - no sound, no lights, no movement.
I have tried taking out battery and unplugging it, then pressing power button for 5 seconds, then inserting battery and plugging back in (as per Apple's kb note). This doesn't help.
[OK I was trying to upgrade the hard drive - original hard drive is now back in the MacBook]
Any ideas?OK I took my MacBook to the guys at Streetwise in Glenferrie Road, Hawthorn (we are talking Melbourne Australia here).
Incredibly helpful - the genius there diagnosed a dislodged cable between the top board (keyboard and housing) and the main body. He thought I had dislodged it trying to change over the hard drive.
In any case, he straightened things out, reseated the cable and voila, its all working.
Hard drive upgraded too using Carbon Copy Cloner. -
My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!
The folder with the question mark indicates that the machine is unable to find a bootable volume on startup. This is typically caused by one of three things:
1.) The internal HD has failed or is failing and needs to be replaced
2.) There is significant directory damage to the volume that requires repairing in order to boot
3.) Some other internal component failure between the HD and logic board
I'd ranked them in the order that is most common (from my personal experience). Boot to the OS X Recovery tool and attempt to repair the startup volume. If that fails or the drive is not detected it's usually a tell tale sign of a failed HD. -
My Brand New MacBook Won't Start Up!!!!!
My new MacBook won't start up - from the first time I ever switched it on!!!
All I have is a black screen, the sleep light is on either permanently or flashing and now the install disc is stuck in the drive and I can't get it out!
Help please!From my experience, resetting the PRAM and PMU do not work in this situation, at least with my MacBook. I have a feeling that 10.4.7 update didn't flash correctly or the firmware is buggy in some way.
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Macbook won't start - apple icon turns to circle with diagonal line/slash
My Macbook won't start. When I turn on the power, the apple icon appears but then after a while it changes to a circle with a diagonal line/slash, then it just shows a gray screen.
The last time I used the computer I did several software updates. Could this be causing the problem? Any suggestions for getting my computer operating again?
Thanks for any help/advice.Yup, i encountered the same experience after a strange failed USB-loading, and a sudden shutdown of my macbook.
Luckily i manage to "safe-boot" (pressing "Shift" key once starting up the mac) my macbook so that i can save the necessary files before will lose them all.
After that i popped-in my SL Installation DVD, and did the reinstallation process. Fortunately, everything works as charm and everything is back to normal after Spotlight has done it's hard work.
Happy Apple user once again. -
After 10.4.11 upgrade Macbook won't start can't boot from external HD
Hi guys,
I just suffer as all other that after try ti install the 10.4.11 update my macbook won't start, I have a external HD with a image of my macbook but went I press and hold the option key I only see the bootcamp parttion and my internal HD, I don't see the external HD.
How can I boot from my external HD if I have a bootcamp partition?
ThanksI follow the robotobi post and solve this issue.
Thanks robotobi -
MacBook won't start on battery/shuts down when power adapter is removed
Help & advice needed please.
My MacBook won't start without external power, it gives a whir then a click then nothing. Once started up, if I remove the external power it just shuts off.
The battery shows at 98% & charging. Coconut Battery shows the following:
Current battery charge 4126 (& increasing as I type)
Maximum battery charge 4200
Current battery capacity 4200
Original battery capacity 5200
80%
Battery loadcycles 111
Age of your Mac 6 months
Charger connected yes
Battery is charging yes
Does anyone have a clue why the Mac won't power itself on the battery when everything else seems like it works?
Cheers!As of today, my MacBook and I have been together for 40 days. Yesterday, while I was happily surfing (on battery), it powered down with no warning. Okay, these things happen. I plugged it in, restarted, and all seemed to be fine. Battery was about 70%. I did other things on my other machines and when it was about 90%, unplugged it and everything was good. This morning after using it unplugged for 1.5 hours it did the same thing, but decided to only work with the power adapter, not on battery alone. When trying to boot without AC, it would try to spin the CD and then fall back into off. When on AC, if I pulled the adapter, it would last two seconds and go blank. I made an appt. with the Apple store (Fashion Show Mall, Las Vegas) for 3:20pm. I got there right at 3:20pm and the monitors showed I was 5th in line. Store was fairly packed, at least one patron at every display item. Monitors also said the next MacGenius appt. was "approx. 8:30pm." Glad I made an appt! I was served about 15 min. later, during which time the monitors had changed to "No more MacGenius appts. available today, please try tomorrow." However, one guy came by without an appt. and was told he would be put on standby and to come back in 30 min.
Once I explained my issue with my MacBook battery, my Genius tried one of his batteries. "I just want to make sure it's your battery and not your motherboard." My machine worked fine, so he said "No problem, I'll have you out of here in 10 minutes." He got me a brand new battery, tested it, and put my old one in a box on the rear counter with four others. He pulled the serial number from the "About this Mac" area, didn't need my receipt for purchase date or anything. I had even printed this page: http://www.apple.com/support/macbook_macbookpro/batteryupdate/ to use as ammunition, but didn't need it. He did approve highly of my dashboard widget "iStat pro", available here: http://islayer.com/.
So the battery issue is a very common problem, and one that Apple has tried to deal with as painlessly as possible for the consumer. My Genius did ask if the battery showed an "X" in the icon bar, and I said no. Just wouldn't run on battery. On the way out of the store, one of the 3 MacBooks, in fact the one closest to the door, had an "X" on the battery icon. When I unplugged the power, it shut down immediately! The moral of the story is to contact Apple immediately with problems and give them a chance to fix them. Hope this helps others.
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