Macbook Won't Turn on, Battery Problems

My 13 inch macbook was on late afternoon it shutdown once i tried to boot an application, it had been on all day. I have done everything apple has requested and this is not the first time the battery has failed on me, This time the computer won't turn on and i believe that i was given a defective battery with my macbook
Who do i email to get a new macbook 13 inch battery?
Any tips at all that will help me with turning it on?

You can't e-mail. You either phone apple support or go by an apple store or service center. Have you done this. Troubleshooting a MacBook that won't turn on

Similar Messages

  • Wallstreet won't turn on- battery problem?

    I was online and the computer just shut down & went black. It was showing 0% battery power, but was connected via power cord. I turned it back on and after a few minutes a warning came on saying it was running on reserve battery and that I should turn it down or it would power down, I don't remember the exact warning, but I turned it off. Now it won't even turn on. It was connected with a power cord this whole time. When checking the batteries power, it only has one light. Also, every time it's off for a while or you remove the battery it will not save the date and time, it needs to be reset. Do I need to have a new battery for it to work even though I have a cord? Does it need a battery installed to work? The battery is old and has never fully charged, but shouldn't it work with the power cord anyways? So, do I need a new battery, new pram battery, or a new cord?

    shannon7,
    Your Wallstreet does not have enough power to start up; here are some of the possible causes.
    Your powerbook is not receiving power via the power adapter; it then ran on the main battery until depleted and you received the warning. The earlier event (shut down and went black) is one symptom of a failing main battery...when running on battery power, the battery suddenly stops supplying sufficient voltage to even sleep the powerbook; the battery then may recover enough to restart and run for a period of time. If you had been receiving power via the power adapter, this event would not have occurred.
    Since your Wallstreet will not run on the power adapter:
    -You may have no voltage at the power outlet; try a different outlet.
    -Your power adapter may have failed; try another adapter; the PB1400, 3400, any black G3, and first-generation iBook adapters are interchangeable.
    -Your power port at the rear of the Wallstreet may have broken loose from the sound/power card. When the power cord is connected to the powerbook, does it wiggle or feel loose?
    -You may have a failed component inside the powerbook that controls power.
    Try this procedure:
    -With the power adapter connected, reset the power manager:
    PowerBook G3 Series (M4753)
    1. If the computer is on, turn it off.
    2. Simultaneously press Shift-Fn (function)-Ctrl (control)-Power.
    3. Wait 5 seconds.
    4. Press the Power button to restart the PowerBook computer.
    http://support.apple.com/kb/HT1431?viewlocale=en_US
    You do not need a working main battery or PRAM battery (this is actually an internal rechargeable backup battery) to run the Wallstreet. You lose your time/date settings if ALL power is removed...no power adapter and no main battery and a depleted "PRAM" battery. If a charged main battery was installed and/or the power adapter was always connected, you would not lose your settings.
    Here is how the internal battery works:
    http://docs.info.apple.com/article.html?artnum=30580

  • My macbook pro got wet and the battery light is still on but my macbook won't turn on. What's the problem?

    My mabook pro got wet the other night, the battery light still works but my macbook won't turn on and should i just wait for it to completely dry up? Or what should i do to solve this problem?

    Just face facts - if water (or any other liquid) reached you logic board or any other electronic components, you're going to be the victim of corrosion.
    Eventually, you'll need to have the logic board replaced. There are liquid sensors all over your MBP and the techs can tell if these have been activated. I wouldn't turn the computer on at all - if it were me, I would take it to your local Apple Store/AASP and get an estimate for repair. Rice & other desiccates may 'dry up' the liquid, but it won't undo the damage already done.
    Clinton

  • My macbook won't turn it on when running by battery

    my 13" macbook won't turn it on when running by battery even the battery is completely charged. Even though plugging by power my macbook still works. What should I do to make sure the battery of the macbook to make it work again.

    You might try to reset the SMC and/or PRAM. If that doesn't help you should contact apple service about getting it replaced.

  • How do i transfer data from my old macbook 13" 2008 to my new macbook pro 13" but my old macbook won't turn on

    hello! i went to the Genius Bar and they told me my logic board needed to be replaced on my old white macbook 13". however, i need to get my data and information from my old macbook but my old macbook won't turn on. i was told by Genius Bar that the hard drive could be accessed via the 3 screws when the battery was removed and the hard drive could be turned into a external hard drive once removed. that way i could transfer my music, movies, pictures, etc. they told me that Best Buy could do the data transfer for me. i went to Geek Squad but they told me the hard drive wasn't accessable behind those 3 screws, that the ram was there instead. i just want to transfer my data. please help!

    Your Geek Squad wasn't very geeky. the hard drive is right next to the RAM.
    Here's the three screws
    Here's the hard drive tab that pulls the hard drive out.
    Here's the hard drive out and you can see the RAM in it's slots.

  • My MacBook won't turn on?? please help

    My MacBook won't turn on, i can't remove the battery, and when i put it to charge the charger light is green which i think indicates it is fully charged? please help i have a report due and its on my computer.

    my computer won't turn on

  • My Macbook won't turn on and I have a lot of stuff id like to keep

    Macbook won't turn on need information

    If the green light flickers on your charger should you leave it plugged in or is that an indicator that the macbook is still not ready to turn on? Do I leave the charger in after I attempt to drain the battery? This has happened to me and I've left it unplugged for 2 days with no response when I try to turn it on.

  • Macbook won't turn on all the way.  Please help.

    Macbook won't turn on all the way.  At first it only showed the grey apple logo, but now it says that I need to restart the computer by holding down the power button for several seconds or pressing the restart button.  I tried this already but it's not doing anything.  Please help. 

    1) Make sure you have Blackberry Desktop Manager installed.
    http://na.blackberry.com/eng/services/desktop/
    2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
    "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
    3) The Application Loader Wizard will appear -- click "Next."
    4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
    5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
    NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
    http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
    Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • My Magsafe adapter blew while charging and now Macbook won't turn on or charge?

    My macbook was completely dead (we just got back from vacation). I plugged it in to charge it with my Magsafe L adapter (that came with my macbook) and turned my macbook on. Within 20 minutes (it was around 40% charged at that point I believe), I heard a "pop" and the computer shut off. Completely. No warning. I felt the L shape and it was HOT. I immediately unplugged the adapter from the wall and the box was just as hot if not hotter. The 2 pronged plug has burn looking marks on the metal, which leads me to believe it blew and is dead. Now my macbook won't turn on. I tried a few troubleshooting things (control-command-power button for 3 seconds and shift-option-p-r-power button) and there was no response.
    Am I screwed? Will I even be able to get anything off my macbook?
    I purchased it in 2009ish if that helps.

    If you are in the US or Canada, you could make a Genius appointment
    at an Apple Store for a diagnostic check of the computer to see if the
    DC-in board (or magsafe board) is still OK.
    Or if it was toasted from the power surge or failure of the adapter. If
    so, then it would need a service for replacement. Troubleshooting
    the charging system may well extend to checking the rest of the
    computer hardware, as so much is integrated.
    There may be some ideas on repair questions in an appropriate
    iFixit guide for MacBooks, online at their site. Not sure if there is
    a guide for those power adapters, but had read where repairs had
    been attempted by individuals several years ago, posted online.
    Hopefully you can reconcile your differences with the MacBook.
    Good luck & happy computing!

  • My MacBook won't turn on ? It's on an updating screen then shuts off when I turn it back on the same things happens again over and over

    My MacBook won't turn on ? It's on an updating screen then shuts off when I turn it back on the same things happens again over and over

    On the bottom of your MBP is the serial number.  Enter it here and post back the model/year information:
    https://selfsolve.apple.com/agreementWarrantyDynamic.do
    What OSX do you have installed?
    Ciao.

  • My MacBook won't turn on completely

    My MacBook won't turn on completely. It will be fully charged, with the indicator light on the charger green and everything. When I turn it on, the screen lights up and the start-up noise happends, but that's as far as it goes. It stays with the light blue screen with the apple and loading wheel for an hour or so, then it turns itself off. I've tried this a few times over the last week, and nothing has changed.

    For Mountain Lion v10.8  > OS X Mountain Lion: If you see a blue screen at startup
    For Lion v10.7  OS X Lion: If you see a blue screen at startup
    Snow Leopard v10.6 >  Mac OS X 10.6: If you see a blue screen at startup
    Tip ...
    Helps to state which OS X is installed.
    Click the Apple () menu top left in your screen. From the drop down menu click About This Mac. The version is noted there.
    Troubleshooting advice can depend on that information.

  • Macbook won't turn on, won't charge either (no green/amber light)

    So I was cleaning my keyboard today (just with water and a towel) and after cleaning, the screen shut off but my macbook was still turned on (could hear the fans). It wouldn't respond to anything and I tried a hard shut down but this did not work either. I was forced to take the battery out to shut it down.
    Now it won't turn on. I tried plugging it into my magsafe power adapter but it won't charge. There is no light (neither green or amber). My battery still has 2 green dots when I test it.
    I've tried resetting the power settings by removing the charger, battery, and then holding the power down for 5 seconds. This did not work.
    Any help would be greatly appreciated.

    I've had a very similar problem. My battery died about nine months ago and I've been going off AC since then. It recently started not turning on though.. I closed the lid one day and went for a walk and when I came back about an hour later it was like it was in a constant sleep mode. Since then it turned on once successfully. But I am getting the same dim green light for about three seconds and then it goes full. When I try to turn it on the fan or hard drive (not sure) starts spinning and the screen flashes but then it just sits with the sleep light on. When I read your thread though I realized I may have gotten it wet when carrying it to and from my car. I no longer have a warranty or care plan or whatever so apple won't help me one bit. SO yeah I thought I'd share that and maybe it can help you somehow..
    J

  • TS1365 Macbook won't turn on, I read the troubleshooting article

    I have a macbook pro that started shutting down on it's on last night while it was plugged in.  After shutting it down for the night, this morning it won't turn on at all.  The battery has a charge, I used the indicator on the battery itself and 3 lights light up so even if the charger is damaged it shouldn't matter since the battery has a charge right?
    My guess is whatever sends the charge to the computer isn't sending or receiving it.  I have a damaged headphone port so I was planning on swapping out a new logicboard anyway but my question is could the logic board have anything to do with this problem?  If so then the swap I was going to do will solve it anyway but if not then I guess I have to repair another part. 
    Any ideas?
    Thank you,
    Rene

    I just can't believe that small amount of liquid could ruin my macbook
    The traces (copper connections) on the logic boards are pretty close together.  It wouldn't take much to short two critical points out.
    I  hope putting it away for a few days (maybe in the warm sun) works for you.  Because that is all I would have suggested.

  • MacBook won't turn on all the way

    So for the past few weeks my battery has gone from having over an hour of charge to barely a half hour of charge.  I still bring it with me to class.  Yesterday my computer finally lost its charge during the spinning wheel of death as it was trying to re-authenticate the Internet certificate for my university.  I didn't have a chance to plug my computer back in for another six hours.  When I did, the screen was frozen and I had to force it to shut down.  I tried to restart it, and it wouldn't get past a gray screen with the apple icon and a spinning dash wheel of black.  I left it on for a bit before shutting it off and letting the battery charge some more.  I did this two more times before the battery was fully charged.
    Finally, when the battery was fully charged, I tried to turn it on again and all I got was the original screen, like the past three times.  I went to bed and unplugged the adapter, to see if it would do anything in the morning.  I tried to turn it on again and got the same screen, so I turned it off and popped out the battery to see if anything was wrong with that.  I popped it back in and tried it again, and when that didn't work I shut it off and came on here for help.  I followed all the instructions for resetting the SMC as that was my only option left.  Now that I've done that, the gray screen still comes up, but once I leave it up for long enough the blue screen comes back up.  It doesn't say anything else, though; it's just a blank Mac-blue screen.
    Thoughts?  Help?  I really don't want to take it in to get repairs because I have absolutely no cash (broke college student) and I need my computer working very very soon because it's finals week.
    This is the first serious trouble I've had with my computer, other than a little battery problem I had weeks ago (water issues, got easily solved, though it nearly gave me a heart attack).  The fact that I've had my computer this long makes me wonder if I need to get any new parts or even just a new MacBook.

    Try restarting with the 'Option' key held down. It should direct you to a screen that allows you to select your hard drive as the startup source. Once you're at your desktop, launch Sys-Pref's and ensure your drive is selected in 'Startup Disk'.

  • Macbook won't turn on when connected to ac, magsafe light green

    Hi all, so I've seen a number of similar issues but none with symptoms quite like mine, hopefully someone can point me in the right direction here. Here are the symptoms I've been experiencing lately on my MacBook pro purchased in '08:
    -macbook will not turn on when connected to power adapter, regardless of whether or not the battery is in
    -the LED indicator light on the magsafe adapter is green, even though the battery is currently dead
    ....it should also be mentioned that this current battery (my second one) is less than a year old.
    With similar issues, it typically turns out to be a fried DC board, however since there is always a BRIGHT green light present on the magsafe this would lead me
    to believe that there is in fact a power exchange between the two devices, correct?
    I've already tried disconnecting the power source, taking out the battery, holding down the power button for 10 seconds then reconnecting the power source THEN the battery but to no avail. When I've encountered this problem in the past I've just reconnected the adapter a number of times until it finally turns amber, at which point I am able to power on the MacBook after the battery charges for a few minutes. Today I've been trying to get this to work for almost 5 hours and the magsafe LED remains green and the MacBook unresponsive! Somebody pease help!

    Reset SMC.     http://support.apple.com/kb/HT3964
    Choose the method for:
    "Resetting SMC on portables with a battery you should not remove on your own".

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