Macbookpro crash associated with Office software and scrolling mission control

Hello,
I have been experiencing a crashing problem with my macbookpro. It happens when I work with Office software (Word/Excel) and it is triggered when I scroll the mission control to nevigate between pages. It occurs in ~30% of the times I scroll the mission control when I work with office. I have stoped using the mission control and the computer is stable. However, it is challencing to function when one works with a few open pages..
Have someone experienced such a problem?
My computer information is below:
Model Name:          MacBook Pro
Model Identifier:          MacBookPro6,2
Processor Name:          Intel Core i7
Processor Speed:          2.66 GHz
Number of Processors:          1
Total Number of Cores:          2
L2 Cache (per Core):          256 KB
L3 Cache:          4 MB
Memory:          8 GB
Processor Interconnect Speed:          4.8 GT/s
Boot ROM Version:          MBP61.0057.B0F
SMC Version (system):          1.58f17
Serial Number (system):          W8******AGZ
Hardware UUID:
Sudden Motion Sensor:
State:          Enabled
Operating system: OSX 10.9.2
I would greatly appreciate if you please advice how to solve this problem.
Thank you in advance!
<Edited by Host>

Very much appreciated Clinton.
Here is an example of a panic report:
Anonymous UUID:       EBCEDB45-5FFF-C771-02F4-740A057E8440
Sun May 4 21:06:52 2014
panic(cpu 2 caller 0xffffff7f8a299fb0): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff811c052000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.35/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 2), Frame : Return Address
0xffffff8109dab6b0 : 0xffffff8007e22fa9
0xffffff8109dab730 : 0xffffff7f8a299fb0
0xffffff8109dab800 : 0xffffff7f889eaeab
0xffffff8109dab8c0 : 0xffffff7f88ab449a
0xffffff8109dab900 : 0xffffff7f88ab450a
0xffffff8109dab970 : 0xffffff7f88d33056
0xffffff8109dabaa0 : 0xffffff7f88ad7b39
0xffffff8109dabac0 : 0xffffff7f889f18fd
0xffffff8109dabb70 : 0xffffff7f889ef408
0xffffff8109dabd70 : 0xffffff7f889f04a8
0xffffff8109dabe50 : 0xffffff7f8899d26e
0xffffff8109dabeb0 : 0xffffff7f8a26c66c
0xffffff8109dabf00 : 0xffffff7f8a26b55e
0xffffff8109dabf20 : 0xffffff8007e4a23a
0xffffff8109dabfb0 : 0xffffff8007ed7047
      Kernel Extensions in backtrace:
         com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8899b000->0xffffff7f88c03fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f884c2000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8898b000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f88948000
         com.apple.driver.AppleMuxControl(3.4.35)[1BFF66C1-65E4-3BB3-9DEE-B61C3137019B]@ 0xffffff7f8a28c000->0xffffff7f8a29efff
            dependency: com.apple.driver.AppleGraphicsControl(3.4.35)[09897896-ACBD-36B5-B1D4-0CCC4000E 3B3]@0xffffff7f8a284000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f88852000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f884c2000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f88948000
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8a287000
         com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f88c0e000->0xffffff7f88eb7fff
            dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8899b000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f884c2000
         com.apple.driver.AGPM(100.14.15)[BD884E30-94CF-3D5B-9A31-6C2F694CD5C4]@0xffffff 7f8a26a000->0xffffff7f8a27bfff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f884c2000
            dependency: com.apple.driver.IOPlatformPluginFamily(5.7.0d10)[E9B6DC11-10DB-31D7-885C-886E1 62FA857]@0xffffff7f8931b000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8898b000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f88948000
            dependency: com.apple.AppleGraphicsDeviceControl(3.4.35)[E4C033B8-08F5-34D3-8720-C105D48F0B C4]@0xffffff7f8a264000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
Kernel slide:     0x0000000007c00000
Kernel text base: 0xffffff8007e00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 90107115936829
last loaded kext at 87607955806916: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8a3ba000, size 49152)
last unloaded kext at 87667959572088: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8a3ba000, size 32768)
loaded kexts:
com.google.filesystems.fusefs          2.1.7
foo.tun          1.0
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AGPM          100.14.15
com.apple.filesystems.autofs          3.0
com.apple.iokit.IOBluetoothSerialManager          4.2.3f10
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AppleMikeyDriver          2.6.0f1
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleHWAccess          1
com.apple.driver.AppleHDA          2.6.0f1
com.apple.driver.AppleLPC          1.7.0
com.apple.GeForceTesla          8.2.4
com.apple.driver.AppleMuxControl          3.4.35
com.apple.driver.AppleIntelHDGraphics          8.2.4
com.apple.driver.AppleIntelHDGraphicsFB          8.2.4
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.SMCMotionSensor          3.0.4d1
com.apple.driver.AppleUSBTCButtons          240.2
com.apple.driver.AppleUSBTCKeyboard          240.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.AppleIRController          325.7
com.apple.driver.AppleUSBCardReader          3.4.1
com.apple.iokit.SCSITaskUserClient          3.6.6
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.5.1
com.apple.driver.AppleUSBHub          666.4.0
com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2
com.apple.driver.AppleFWOHCI          4.9.9
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleAHCIPort          3.0.0
com.apple.driver.AppleUSBEHCI          660.4.0
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.1
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.AppleGraphicsDeviceControl          3.4.35
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.iokit.IOSurface          91
com.apple.iokit.IOBluetoothFamily          4.2.3f10
com.apple.driver.DspFuncLib          2.6.0f1
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.5fc2
com.apple.kext.OSvKernDSPLib          1.14
com.apple.nvidia.classic.NVDANV50HalTesla          8.2.4
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleGraphicsControl          3.4.35
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.iokit.IOFireWireIP          2.2.6
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla          8.2.4
com.apple.iokit.IONDRVSupport          2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10
com.apple.driver.AppleHDAController          2.6.0f1
com.apple.iokit.IOGraphicsFamily          2.4.1
com.apple.iokit.IOHDAFamily          2.6.0f1
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.7.0d10
com.apple.driver.AppleSMC          3.1.8
com.apple.driver.AppleUSBMultitouch          240.9
com.apple.iokit.IOUSBHIDDriver          660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6
com.apple.iokit.IOUSBMassStorageClass          3.6.0
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          656.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
com.apple.iokit.IOEthernetAVBController          1.0.3b4
com.apple.driver.mDNSOffloadUserClient          1.0.1b5
com.apple.iokit.IOUSBUserClient          660.4.2
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          630.35
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOAHCIFamily          2.6.5
com.apple.iokit.IOUSBFamily          675.4.0
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.11
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          23
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.9
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.pthread          1
com.apple.kec.corecrypto          1.0
Let me know if it corresponds to your hypothesis.
Thanks
Eyal

Similar Messages

College email is not associated with Office anymore ?

Here is my situation,
I received an email from my college stating that i am able to get and use Office 365 for free. I downloaded and installed the software and it was working perfectly. after a couple of months i encountered hard drive failure,
i manage to recover my files and downloaded the software again. i went through the same process of installing it as the first time and it was successful but THEN, i got notified that i needed to activate office by a certain date or I will not be able to use
the program. I thought it was simple so i clicked "activate"and nothing showed up to prompt me to the activation. long story short, i longed in to my student email on outlook to later find out that my student account is not associated with Office.
I discussed that with other students from my school and they are not going through the same thing. is there anything i can do to be able to use the programs again?

Hi,
Could you please let me know where exactly did you download Office? On the top-right corner, are you able to login by clicking the
Sign in link?
Please try to sign in to Office 365 portal with your college account, at
http://portal.office.com/OLS/MySoftware.aspx and check if you can see Office applications listed. If you see Office listed, then your account is associated with Office properly.
" i longed in to my student email on outlook to later find out that my student account is not associated with Office."
Not quite sure what you mean by this, are you saying that you're not able to use this email account anymore? If you're sure that your account is not associated with Office, you need to ask your Office 365 administrator for further assistance, to assign you
the license again.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

MSO.DLL not installed with "office home and small business 2013"

Hello,
In my 32 bits application, I use the IInPlacePrintPreview interface on a "word.document" OLE object to show a preview of a word document.
That's work fine with Office 2013 Standard Edition (32 bits) on a Windows 7 x64 Edition, but my application crash with "office home and small business 2013" (32 bits).
I have noticed that the call to query the IInPlacePrintPreview interface on the OLE object load the mso.dll of Office into memory.
The mso.dll is installed with the Office 2013 Standard Edition, but not with the "office home and small business 2013" Edition.
I guess the problem is the lack of
mso.dll.
Do you know why the mso.dll is necessary for the preview of a word document ?
How do I install and configure mso.dll on a
"office home and small business 2013" edition ?
Thanks for your help.

Hi,
You may try the ODT (Office Deployment Tool) to configure the Configuration.xml file and install the Office 2013 Home and Business edition.
Please refer to the following steps:
1. Downloading ODT from: http://www.microsoft.com/en-us/download/details.aspx?id=36778
2. After downloading the ODT, there will be a Configuration.xml file ODT installed folder. Modify the Configuration.xml file as below so that we can download home business package.
<Configuration>
<Add SourcePath="D:\Office\" OfficeClientEdition="32" >
<Product ID="HomeBusinessRetail">
<Language ID="en-us" />
</Product>
</Add>
<Updates Enabled="TRUE" UpdatePath="D:\Office\" />
<Display Level="None" AcceptEULA="TRUE" />
<Logging Path="%temp%" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
For more information regarding to the ODT, you can refer to the following link:
http://technet.microsoft.com/en-us/library/jj219422(v=office.15).aspx
Should you have any questions, please feel free to let me know. many thanks!
Michael Bai
Office Client Support

Hi, I have a MacBookPro 5,1 with a software of 10.5.8, can I get Lion software in my computer?

Hi, I have a MacBookPro 5,1 with a software of 10.5.8 Leopard, can I get Lion software in my computer or Snow Lion? Some of my apps need them..
Thanks (:

Your MBP will have to meet these specifications:
http://support.apple.com/kb/SP629
You will have to install Snow Leopard first and update it to 10.6.8;
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard
You then will have to contact Apple customer relations for a redemption code for Lion.
If your MBP meets these specifications, you can install Mt. Lion;
http://www.apple.com/osx/specs/
Ciao.

I was gifted a app store 50$ gift card but it wont let me use it because I'm in the UK store. I can't change my location because of the credit card associated with the account and my phone number please help

I can't change my location because of the credit card associated with the account and my phone number please help

Gift cards are country specific.
They can only be used inside the borders of the country of issue.

I recently updated my primary email address associated with my Apple ID account. When I go to App store on my iPad it still tries to login to the App store using the old email address I had associated with the account, and naturally my password doesn

I recently updated my primary email address associated with my Apple ID account.
Now when I go to App store on my iPad it still tries to login to the App store using the old email address I had associated with the account, and naturally my password doesn't work. I can't figure out how to tell my iPad to login using the updated email address.
So in effect I'm locked out of the app store and I currently have 26 updates waiting.
I've tried disconnecting and reconnecting my IPad to iCloud with no luck.. However I cloud happens to show the correct/updated email address.
Does anyone know how to resolve this?
Thanks

Did you change the email for the Apple ID or did you create a new Apple ID? A new Apple ID cannot be used with content that was bought using a different Apple ID.
Changing the email address you use for your Apple ID -
http://support.apple.com/kb/HT5621

If I no longer have access to my original e-mail associated with my account and my passwords and e-mail accounts associated with my Apple device, how can I fix this solution? I have 2 ipads and 1 iphone and I cannot update any of my apps.

I tried to change the e-mail associated with my apple account because my school was closing and I knew I would no longer have accss to that e-mail account, however now all 3 of my devices ( 2 ipads & 1 iphone are screwed up as far as the e-mail accounts associated with each device and the passwords. I have tried all the on-line support/suggestions and took my devices to a local Apple store and no one/nothing helps.
Does anyone have a solution? I can purchase new apps but I cannot update any of the apps I have to any of my devices.
<Email Edited By Host>

Unfortunately, it says I can't delete anything without the missing password.

I just created an iCloud email and I want to use that email for my iTunes account as well. I need help suiting the old apple I'd because I do not remember anything associated with that email and I don't know the security questions

I just created an iCloud email and I want to use that email for my iTunes account as well. I need help switching the old apple ID because I do not remember anything associated with that email and I don't know the security questions or the login for that old email.

You cannot do that. The AppleID you used to create the iCloud account is an active primary email address. The email address you created with the iCloud account is also an active primary email address (all Apple domain email address automatically become AppleIDs as well). You cannot replace the primary email address on one active AppleID with the primary email address on another, active AppleID.
You can use your iCloud email/AppleID with iTunes, but it will be a separate account, so all your previous purchases remain tied to the other AppleID you have.
I don't understand your statement that you could not remeber your old AppleID password, as you would have had to use it to create the iCloud account in the first place (the first step of creating the iCloud account required you to login with your existing AppleID and password)?

My ipad has latest iTunes (11.1) but iTunes on my computer (mac 10.5.8) is now no longer compatible with ipad software and cannot sync.

My ipad has latest iTunes (11.1) but iTunes on my computer (mac 10.5.8) is now no longer compatible with ipad software and cannot sync. The same error message appears saying my computer needs to update software, but my mac has the latest software available (albeit rather old). Can I undo the software update on ipad??? Thanks

Thanks for your response, Niel. Is there no way of removing the last update from my ipad????
Appreciate your help
James

I loaned my iPad to a friend. Now it's associated with his ID and it says I can't download my saved shows for 61 days. Is there anyway to reset it to me or do I just have to wait

My iPad says it's associated with another acct and it can't be changed for 61 days. Can I do anything about this or am I outta luck

Once the iPad is associated with an Apple ID, you cannot associate that iPad with another Apple ID for 90 days.
You have to wait it out.

I sold my iphone 3gs to a friend and then i bought it back and reset it now it says apple ID is associated with another device and cant use my ID for 90 days, how do i get around that?

How do i get my iphone 3gs to accept my appleID after selling to a friend (reset) and buying back from friend (reset again) now phone says appleID is already associated with another device and i have to waiy 90 days. How do i fix this problem?

email me at <Edited by Host> ASAP!!!

Issues with Office 2010 and Acrobat Pro 8

Good Day All;
We are in the middle of upgrading from Windows XP to Windows 7 with Office 2010 and I was wondering if there are any issues with importing Office documents into Acrobat Pro 8. I have found out that there are a couple of issue with Office 201 and LifeCycle Designer.
Any comments would be helpful
Regards
Chomp

Acrobat 8 is not compatible with Microsoft Office 2010 and the PDFMaker plugins will not install. Only Acrobat X is compatible with Office 2010, and at this time only in 32-bit mode.
Acrobat 8 is also not officially compatible with Windows 7, again Acrobat X is the first version to carry approval for that OS. It will still install, but Adobe cannot guarantee it will operate perfectly in all cases, and doesn't provide install support for that combination.

IPhone 4 - tried updating with new software and now it's asking me to plug it to iTunes. The problem is that my laptop is dead. Is there anything I can do now? Thank you for help!

iPhone 4 - tried updating with new software and now it's asking me to plug it to iTunes. The problem is that my laptop is dead. Is there anything I can do now?
I Don't know if I can turn it of or do I just leave it and take it to service?
I'd appreciate some advice!

Same thing happened here ~ tech guy at a local authorized Apple repair store said it had something to do with improper backup from which the restore would be made. Still have a phone that asks to be connected to Itunes but won't do anything else . . . frustrated.

I am watching a Creative Live Lightroom Crash Course with Jared Platt and Matt Kloskowski. They mentioned that Lightroom CC was available. I went to your site and clicked on it, but the download was for Lightroom 6. What is going on? I wanted Lightroo

I am watching a Creative Live Lightroom Crash Course with Jared Platt and Matt Kloskowski. They mentioned that Lightroom CC was available. I went to the Adobe site and clicked on it, but the download was for Lightroom 6. What is going on? I wanted Lightroom CC.

Yes, it looks like they've screwed up. Some people have been able to update CC to LR6, some people get half way through the download and it fails, some people (me included don't get any option to upgrade to LR6 in the CC app... It's all very annoying. I tried the help chat, and I got "log out of the CC and try again in 2-3 hours". Well, that was half an hour ago, but I'm not holding my breath for getting LR6 today.

HT2731 I no longer have the email address associated with my iCloud and do not remember my password. I created a new Apple ID but it does not match my iCloud. How do infix this

Please help
I no longer have the email address associated with my iCloud and do not remember my password. I created a new Apple ID but it does not match my iCloud. How do I fix this?

If you can't remember your password then see if you can get it reset via http://iforgot.apple.com
If you can't get it reset via that page then try contacting Support in your country and see if they can reset it for you : http://support.apple.com/kb/HT5699

Macbookpro crash associated with Office software and scrolling mission control

Similar Messages

Maybe you are looking for