MacBookPro has died on me.
I have backed up all of my data elsewhere, but the computer won't turn on, even after trying to reboot with the hard drive and the startup disk in place. I have an appointment tomorrow at the genius bar. Maybe they will be able to install OS X again.
But my question is this: Even if they DO fix it, I'm going on a business trip on Sunday and it is absolutely vital that I have a working computer.
I bought my macbook pro 2 1/2 weeks ago. Can I just ask them to give me a new one? Will they do that? Thanks.
Jackn,
Welcome to Apple Discussions!
It appears you started a new thread:
http://discussions.apple.com/message.jspa?messageID=5088756#5088756
That's a much better place to wait for the answer, as while the symptoms may be the same, the causes may be different, and they need isolation.
Similar Messages
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my 2009 macbookpro has begun running very slowly, apps freeze and pages hang ... i've run EtreCheck and there are problems but don't know how to sort ... ran CleanMyMac and freed up about 30GB of space but didn't help ... ran AdwareMedic so that's been sorted but the other issues that came up on the EtreCheck I need help with however i can't figure out how to paste the results on this page
thanks thomas ... here it comes
EtreCheck version: 2.1.5 (108)
Report generated December 29, 2014 at 5:03:07 PM GMT
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Pro (17-inch, Early 2009) (Verified)
MacBook Pro - model: MacBookPro5,2
1 2.66 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1920 x 1200
NVIDIA GeForce 9600M GT - VRAM: 512 MB
System Software: ℹ️
OS X 10.9.5 (13F34) - Uptime: 0:5:36
Disk Information: ℹ️
FUJITSU MHZ2320BH FFS G1 disk0 : (320.07 GB)
EFI (disk0s1) <not mounted> : 210 MB
[redacted]'s world too (disk0s2) / : 319.21 GB (30.39 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
MATSHITADVD-R UJ-868
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. iPhone
Logitech USB Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Configuration files: ℹ️
/etc/hosts - Count: 29 - Corrupt!
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Roxio
[not loaded] com.roxio.TDIXController (1.7) [Support]
/System/Library/Extensions
[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0) [Support]
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns
[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0) [Support]
[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0) [Support]
[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0) [Support]
Startup Items: ℹ️
AdobeVersionCueCS2: Path: /Library/StartupItems/AdobeVersionCueCS2
Firewall: Path: /Library/StartupItems/Firewall
RetroRun: Path: /Library/StartupItems/RetroRun
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.CS4ServiceManager.plist [Support]
[loaded] com.adobe.CS5ServiceManager.plist [Support]
[invalid?] com.oracle.java.Java-Updater.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[invalid?] com.adobe.SwitchBoard.plist [Support]
[loaded] com.adobe.versioncueCS3.plist [Support]
[loaded] com.adobe.versioncueCS4.plist [Support]
[running] com.atomicbird.macaroni.launchd.plist [Support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Support]
[invalid?] com.oracle.java.Helper-Tool.plist [Support]
[loaded] com.prosofteng.DriveGenius.locum.plist [Support]
[loaded] com.skype.skypeinstaller.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.adobe.ARM.[...].plist [Support]
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Support]
[running] com.prosofteng.DGMonitor.plist [Support]
[running] ws.agile.1PasswordAgent.plist [Support]
User Login Items: ℹ️
CNQL1210_ButtonManager ApplicationHidden (/Library/CFMSupport/CNQL1210_ButtonManager.app)
System Events ApplicationHidden (/System/Library/CoreServices/System Events.app)
Mail Application (/Applications/Mail.app)
Firefox Application (/Applications/Firefox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader 9/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Calendar Application (/Applications/Calendar.app)
Skype Application (/Applications/Skype.app)
Dropbox Application (/Applications/Dropbox.app)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
MouseWorks Background Application (/Library/Application Support/Kensington/MouseWorks.prefPane/Contents/Resources/Support/MouseWorks Background.app)
Internet Plug-ins: ℹ️
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
EPPEX Plugin: Version: 3.0.0.0 [Support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
ContentUploaderPlugin: Version: 1.2 [Support]
iPhotoPhotocast: Version: 7.0
RealPlayer Plugin: Version: Unknown [Support]
PDEPrint: Version: 2.0 [Support]
DirectorShockwave: Version: 11.5.2r602 [Support]
PDF Browser Plugin: Version: 2.4.2 - SDK 10.2 [Support]
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.3
CANONiMAGEGATEWAYDL: Version: 3.0.0.2 [Support]
DivXBrowserPlugin: Version: 1.3 [Support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
Google Earth Web Plug-in: Version: 6.0 [Support]
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Support]
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]
User internet Plug-ins: ℹ️
QuickTime Plugin: Version: 6.5.1
fbplugin_1_0_0: Version: Unknown [Support]
Safari Extensions: ℹ️
Ultimate [Installed]
3rd Party Preference Panes: ℹ️
ASM [Support]
DivX [Support]
Flash Player [Support]
Flip4Mac WMV [Support]
Macaroni [Support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Destinations:
G-DRIVE Mini [Local]
Total size: 999.86 GB
Total number of backups: 7
Oldest backup: 2014-07-09 00:13:07 +0000
Last backup: 2014-12-10 22:18:57 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
6% WindowServer
3% firefox
1% mds_stores
0% mdworker
0% Skype
Top Processes by Memory: ℹ️
348 MB firefox
137 MB Skype
122 MB mds_stores
120 MB com.apple.IconServicesAgent
73 MB Dropbox
Virtual Memory Information: ℹ️
1.26 GB Free RAM
1.74 GB Active RAM
477 MB Inactive RAM
543 MB Wired RAM
503 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 29, 2014, 04:58:09 PM Self test - passed
Dec 29, 2014, 10:58:04 AM /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105804_[redacted].hang
Dec 29, 2014, 10:54:33 AM /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105433_[redacted].hang
Dec 29, 2014, 10:52:33 AM /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105233_[redacted].hang
Dec 29, 2014, 10:50:24 AM /Library/Logs/DiagnosticReports/Keychain Access_2014-12-29-105024_[redacted].hang
Dec 29, 2014, 10:50:24 AM /Library/Logs/DiagnosticReports/Skype_2014-12-29-105024_[redacted].hang -
Hello
My computer has died and I've had to by a new one. I have a creative cloud account registered under my email <Removed by Moderator> for both Photoshop CC and Lightroom 5 which I pay for via Direct Debit.
I no longer have the Creative Cloud app but downloaded both programs to my new iMac. Photoshop works fine but Lightroom is still on trial purchase and asks for serial number. My account page on your site has no record of my CC account and shows no serial number for my purchased products. (It only lists a previous purchase of Lightroom-4)
How can get the serial numbers to my purchased products when they don't appear on my account settings on your website. Do I need to close my account a open a new one?Hello Ratandeep
I pay £8.57 for my Creative Cloud purchases of both Photoshop CC and
Lightroom-5 via my Barclays Bank Account to Adobe in Ireland. The last
payment was 13 Aprii 2015. Two weeks ago.
Now I have a new computer. I can sign into my Creative Cloud but it says I
have a 'Creative Cloud free account' as I'm using trial versions. I do not
have a redemption code as I must of lost it when my old computer died. I
can get online so that is not an issue.
When I sign in to my account the Creative Cloud products do not appear
under my purchases so I cannot view serial numbers or change the credit
card I pay with. It seems that your website and my account section do not
know I am making regular monthly payments for CC.
If you check I am actually making the payments as I describe can you please
let me have my serial numbers.
MANY THANKS
Mike
On Saturday, April 25, 2015, Ratandeep Arora <[email protected]> -
I purchased Adobe CS6 six months ago. I wasn't sent a CD, just online download. My old computer has died so i cant deactivate, also as importantly how can i re install Adobe CS6 on a new computer without the CD or available online download? who can i ask to have the CD posted to me, or send me an online download link?
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'. -
old computer has died
how can i get all my songs etc from ipod onto new machine
so far only some tracks have appeared
thanks
daniel266daniel266 wrote:
how can i get all my songs etc from ipod onto new machine
check out this post by Zevoneer. -
Hi all, My Old Laptop that had my Itunes, has died a death and cannot be saved.
How can I save or access all my music and apps now?
Can I set up a new Itunes account?
Also I am getting an upgrade to Iphone 4 ,can I transfer all my music and apps on to it?roaminggnome wrote:
Why would you set up a new account?
Copy everything from your backup copy of your old computer to your new one.
Its wrong to assume that everyone has a backup copy.
are you PC or Mac? -
I have LESS than 5 computers in my home and one of which has died(hard drive unrecoverable) how can I deauthorize the laptop that has died?
This URL http://support.apple.com/kb/HT1420 only describes how to deauthorize working computers.I don't think you can. Well not at least until you have 5 computers authorized. When you have 5 computers authorized there should be an option to "unauthorize all" in your account settings.
If you get to 5 computers authorized and you need a 6th, do this and then re-authorize the others you need.
It would be handy if you could just pick a machine to unauthorize in iTunes. -
My MacBookPro has slowed significantly. I have cleaned it with CleanMyMac2 but it did not help. I have cleaned iPhoto and emptied the trash.
Any suggestions are appreciated.
thanks,
jim,Thanks for the help....
stevejobsfan0123 wrote:
First off, uninstall CleanMyMac, it's a scam. http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-2
Next, run EtreCheck, which will give us information about your system: http://etresoft.com/etrecheck.
Problem description:
MacBookPro running very slowly. Three minutes to open Safari. Four to open iPhoto.
EtreCheck version: 2.0.9 (96)
Report generated October 31, 2014 at 9:11:03 PM CDT
Hardware Information: ℹ️
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 4:25:31
Disk Information: ℹ️
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Dummy (disk1) / [Startup]: 318.84 GB (210.08 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 319.21 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Canon MP620 series
Generic Mass Storage 4.03 GB
S.M.A.R.T. Status: Verified
IPHOTO (disk2s1) /Volumes/IPHOTO : 4.03 GB (3.84 GB free)
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
User Login Items: ℹ️
Canon IJ Network Scanner Selector2 Application (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)
Safari ApplicationHidden (/Applications/Safari.app)
Internet Plug-ins: ℹ️
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
Mathematica: Version: 9.0.1.4092152 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: ℹ️
Omnibar
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Dummy: Disk size: 318.84 GB Disk used: 108.76 GB
Destinations:
BackUp [Local]
Total size: 319.94 GB
Total number of backups: 3
Oldest backup: 2014-09-11 14:40:53 +0000
Last backup: 2014-10-15 17:08:07 +0000
Size of backup disk: Too small
Backup size 319.94 GB < (Disk used 108.76 GB X 3)
Top Processes by CPU: ℹ️
8% mds
6% WindowServer
0% AppleSpell
0% ps
0% askpermissiond
Top Processes by Memory: ℹ️
588 MB com.apple.WebKit.WebContent
133 MB Safari
69 MB Preview
56 MB CalendarAgent
56 MB WindowServer
Virtual Memory Information: ℹ️
73 MB Free RAM
1.28 GB Active RAM
1.21 GB Inactive RAM
1.03 GB Wired RAM
2.63 GB Page-ins
26 MB Page-outs -
My mac pro has died, how can I see my emails on my macbook
My Mac Pro has died. I intend to get it repaired, obviously, but I need to see my emails from the many years of emails archived on its undamaged hard drive. I have removed the hard drive and connected it to my macbook using a USB carrier. I can find myself under the users, but the library file where the mail folder is kept remains hidden, so I can't copy it across.
What can I do to get my emails useable again immediately?
I posted this before but on a Macbook discussion and got no useful reply.
It surely is possible to do this isn't it?In Finder select Go, then hold the option key.
You will now see Library. Select it and navigate to Mail.
emails are in V2 Folder
See eric's suggestion to "check ’Show Library Folder’"
f1eng wrote:
What can I do to get my emails useable again immediately?
To keep it seperate from the Mail already on this Mac, I would set up another user account (->System Preferences->Users & Accounts), and then log into the new account. Quit Mail, Delete ~/Library/Mail in the new account and copy Mail from the other Mac.
Delete these files to force a re-index:
Open Mail -
hi my main computer has died and i have 1500 songs on my ipod touch but only 111 songs show on my i tunes account is ther a way to sync with a new computer and not lose all my albums
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities
-
Hi, Unfortunately my Laptop has died (which had my iTunes on it). I want to ensure my music on my iPhone 5 and my iPad Air are backed up. Also, I want to sort my music in the way I used to with iTunes. How can I do this with just these two devices, i.e. NO Computer? Can the iCloud help? Why can't I download iTunes (i.e. my library as I saw it on the computer) to these devices? Thanks to anyone who can help me here.
You can change the email address of one's appleID...
I'd recommend changing moms email to yours to get a good backup on the Mac
Then switch mom's back to hers
Then change your account to the same email you used.
I've done something similar when I needed to update my Apple account (one ID changing email addresses and phone) -
Does anyone know how to make an appointment with a genius on the net please? Also is there a chat room that can be accessed on the net? My iphone has died and I desperately need to take it in to get fixed/replaced. I can't find anything..............help!!!
Apple Retail Store - Genius Bar
What kind of chat room?
Have you tried basics from the manual? restart, reset, restore -
my ipod was stolen and i finnaly was able to get into my account after they changed the password is there a way i can fid the locaition of my ipod even if it has died ?
No. The only way is if the FindMyiPod feature was already set up and wifi is on. However, that can be defeted by turning the iPod off or restoring it. If they have access to the iPod then can just turn the feature off.
If the iPod off/battery drained how would you expect there t be a way of finding it?
Apple will not help. -
can someone pls help me with java on my macbook pro because after i download the mountain lion java has died and i need java to see streaming quotes from stock market
Java is no longer included in Mac OS X by default. If you want Java, you will have to install it.
However, note that you should think twice before installing Java for such a trivial need as looking at stock market quotes. There are other ways to get that information that don't involve Java, and using Java in your web browser is a HUGE security risk right now. Java has been vulnerable to attack almost constantly for the last year, and has become a very popular, frequently used method for getting malware installed via "drive-by downloads." You really, truly don't want to be using it. See:
Java is vulnerable… Again?!
http://java-0day.com -
My iMac G5 iSight has died. New iMac on order.
My 5+ year old 20" iMac G5 iSight has died after a recent 3 hour power outage. I have nothing. It has acted a little stubborn with some restarts recently and I waited a little too long to replace. I tore it down and replaced the PRAM battery but no luck, I am thinking it is a power supply issue. I have a new iMac on order which should arrive next week. I also should have a good Time Capsule backup.
I would like to remove the hard drive and put it an external firewire enclosure, reboot from that and restore my data and applications. Will be going from a PPC iMac to an Intel. Is this a valid option? My main concern is my Quicken data and program. I have been running Quicken 2006 and don't really want to upgrade from the reviews I have read. Don't have the install disk for Quicken 2006 anymore.
Thanks in advance!
JimRemoving the drive is an excellent idea, you should be able to mount your firewire external and use it on your new machine.
I'm not sure if you will be able to reboot from the FireWire external, it depends on the damage done by the hard shutdown (get yourself a USP, I use APC models, they're very good and have saved me many a time, I live in the country and the power is always going off), but it's likely that you can.
Please post back with results,
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