Macbrook pro 2010 screen shutting off
Hello,
I have been having a problem with my mac's screen shutting off randomly.
When the screen goes to black the drives keep working and the keyboard stays lit up, but the computer itself has completely frozen.
I know this problem has shown up quite a bit but i'm wondering if theres anything unique about my situation.
I've copied and pasted the data log below:
Interval Since Last Panic Report: 245007 sec
Panics Since Last Report: 8
Anonymous UUID: C8606F17-92B4-418A-B2E7-29002B2F7399
Tue Nov 5 19:30:57 2013
panic(cpu 3 caller 0xffffff7f809fb007): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff809fb0b000 0x0a5480a2, D0, P2/4
Backtrace (CPU 3), Frame : Return Address
0xffffff807c77afa0 : 0xffffff8000220792
0xffffff807c77b020 : 0xffffff7f809fb007
0xffffff807c77b0b0 : 0xffffff7f80af3b83
0xffffff807c77b110 : 0xffffff7f80af3bf7
0xffffff807c77b180 : 0xffffff7f80df5855
0xffffff807c77b2c0 : 0xffffff7f80b17ddd
0xffffff807c77b2f0 : 0xffffff7f80a04d6a
0xffffff807c77b3a0 : 0xffffff7f80a0043c
0xffffff807c77b590 : 0xffffff7f80a01668
0xffffff807c77b660 : 0xffffff7f81e3f4d9
0xffffff807c77b720 : 0xffffff7f81e74eb6
0xffffff807c77b7b0 : 0xffffff7f81e57e99
0xffffff807c77b810 : 0xffffff7f81e582d1
0xffffff807c77b860 : 0xffffff7f81e58694
0xffffff807c77b8f0 : 0xffffff7f81e594ed
0xffffff807c77b930 : 0xffffff7f81e152a1
0xffffff807c77baa0 : 0xffffff7f81e59d6d
0xffffff807c77bb60 : 0xffffff7f81e12346
0xffffff807c77bbc0 : 0xffffff8000655f3e
0xffffff807c77bbe0 : 0xffffff800065681a
0xffffff807c77bc40 : 0xffffff8000656fbb
0xffffff807c77bd80 : 0xffffff80002a3f08
0xffffff807c77be80 : 0xffffff8000223096
0xffffff807c77beb0 : 0xffffff80002148a9
0xffffff807c77bf10 : 0xffffff800021bbd8
0xffffff807c77bf70 : 0xffffff80002aef10
0xffffff807c77bfb0 : 0xffffff80002daec3
Kernel Extensions in backtrace:
com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f809 94000->0xffffff7f80c8ffff
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8087e000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80982000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80949000
com.apple.nvidia.nv50hal(7.3.2)[38ACBB3D-4E3C-3883-9A4B-67F15592905F]@0xffffff7 f80c90000->0xffffff7f80fb2fff
dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f809 94000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8087e000
com.apple.GeForce(7.3.2)[7E1D7726-416F-3716-ACCB-E1E276E35002]@0xffffff7f81e070 00->0xffffff7f81ec9fff
dependency: com.apple.NVDAResman(7.3.2)[97284661-2629-379E-B86B-D388618E8C30]@0xffffff7f809 94000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[7C8672C4-8B0D-3CCF-A79A-23C62E90F895]@0xff ffff7f80982000
dependency: com.apple.iokit.IOPCIFamily(2.7)[5C23D598-58B2-3204-BC03-BC3C0F00BD32]@0xffffff 7f8087e000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[D0A1F6BD-E66E-3DD8-9913-A3AB8746F422]@0 xffffff7f80949000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 502764920706
last loaded kext at 62449608828: com.apple.filesystems.msdosfs 1.7.1 (addr 0xffffff7f815df000, size 57344)
last unloaded kext at 339709388706: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f8171f000, size 65536)
loaded kexts:
com.apple.filesystems.msdosfs 1.7.1
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleHDA 2.2.5a5
com.apple.driver.AppleMikeyDriver 2.2.5a5
com.apple.driver.AGPM 100.12.75
com.apple.driver.AppleIntelHDGraphics 7.3.2
com.apple.driver.AppleIntelHDGraphicsFB 7.3.2
com.apple.driver.SMCMotionSensor 3.0.2d6
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
com.apple.GeForce 7.3.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.AppleMuxControl 3.1.33
com.apple.driver.ApplePolicyControl 3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleUSBCardReader 3.0.6
com.apple.driver.AppleIRController 312
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.iokit.SCSITaskUserClient 3.2.1
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCISerialATAPI 2.0.3
com.apple.iokit.IOAHCIBlockStorage 2.1.0
com.apple.driver.AppleUSBHub 5.1.0
com.apple.driver.AirPort.Brcm4331 561.7.22
com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleFWOHCI 4.9.0
com.apple.driver.AppleUSBEHCI 5.1.0
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleAHCIPort 2.3.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.4
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.driver.DspFuncLib 2.2.5a5
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.2.5a5
com.apple.iokit.IOHDAFamily 2.2.5a5
com.apple.driver.AppleGraphicsControl 3.1.33
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.nvidia.nv50hal 7.3.2
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.NVDAResman 7.3.2
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.kext.triggers 1.0
com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
com.apple.iokit.IOBluetoothFamily 4.0.8f17
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleUSBMergeNub 5.1.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IOEthernetAVBController 1.0.1b1
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOFireWireFamily 4.4.8
com.apple.iokit.IOUSBFamily 5.1.0
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.11
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
I would run the AHT but I don't have the disk anymore since I left it in the America and i'm in Japan right now.
I've heard horror stories of people bringing their computer into the apple store to get the logic board replaced and it does nothing so i'm wondering if there are any fixes out there.
I think you are having GPU problems which are relatively common with 2010 15" MBPs. Please refer to this Apple support article:
http://support.apple.com/kb/TS4088
Ciao.
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There is a combination of a circuit, wire, and possibly other parts
that can or may eventually wear out or fail, and these would need
to be replaced. A test & diagnostic check of the computer is a way
to tell more precisely what parts could be involved in a repair.
These can be very detailed to repair and sometimes a take-apart
to fix one possible cause of the problem can cause another one
since there is a likelihood a non-professional DIY may damage it.
{In fact, I have a similar first-edition MacBook1.1 1.83GHz
core duo, with 2GB RAM, 160GB HDD, OS X 10.5.8, and
an issue with the display such as you describe; my answer
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If the computer can run an external display with an appropriate
video adapter, then you can tell if the problem is only with the
attached internal display and not some other or deeper failure.
Depending on which MacBook model identifier build year, you
may narrow down more detailed troubleshooting techniques or
look through a correct iFixit repair guide for ideas, and ask to
see what the costs would be to have an expert repair it.
•Mac Laptop Repair guides - iFixit:
http://www.ifixit.com/Device/Mac_Laptop
If you are in an area where an official Apple Store has a Genius
bar you can arrange to have an appointment there to have them
check or diagnose the issue, and estimate parts + cost. In the US
and Canada, an actual diagnostic is a free service; so is estimate.
The Mac computer need not have an AppleCare plan in effect.
Elsewhere, an authorized Apple service provider may offer similar
testing and estimate, but may charge a customary fee for the time.
Hopefully you can narrow down which one you have, from many
built during the 2006 to 2010 era the MacBook was made. They
no longer are; these are different than MB/Pro and MB/Air.
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My MacBook Pro starts and shuts off after loading for sometime
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Interval Since Last Panic Report: 195056 sec
Panics Since Last Report: 1
Anonymous UUID: 70CB872A-D4A4-405A-8C45-26E38D2EA82F
Mon Sep 23 01:35:53 2013
panic(cpu 2 caller 0x9d4c97): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f3bf000 0x0a5480a2, D0, P2/4
Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)
0x5bfd2188 : 0x21b837 (0x5dd7fc 0x5bfd21bc 0x223ce1 0x0)
0x5bfd21d8 : 0x9d4c97 (0xbea22c 0xc5a840 0xbf8f88 0x0)
0x5bfd2278 : 0xaef5db (0x908e804 0x852a004 0x100 0xcb42b6)
0x5bfd22c8 : 0xae65d4 (0x852a004 0x100 0x5bfd22f8 0x9c4774)
0x5bfd22f8 : 0x16c8965 (0x852a004 0x100 0x438004ee 0x1)
0x5bfd2438 : 0xb0e258 (0x852a004 0x9295004 0x0 0x0)
0x5bfd2478 : 0x9dde2b (0x852a004 0x9295004 0x0 0x0)
0x5bfd2518 : 0x9da50a (0x0 0x9 0x0 0x0)
0x5bfd26c8 : 0x9dc53e (0x0 0x600d600d 0x702b 0x5bfd26f8)
0x5bfd2798 : 0xc9feae (0xc1d00041 0xbfef0033 0xbfef0034 0x857c)
0x5bfd2808 : 0xcaf734 (0x92f5800 0xa55af80 0x0 0x0)
0x5bfd2828 : 0xcd4322 (0xa55af80 0xb 0x5bfd2880 0x10)
0x5bfd2858 : 0xcd4b3d (0x96f1000 0x0 0x5bfd287c 0x0)
0x5bfd2888 : 0xcb4d79 (0x96f1000 0x93d10080 0x0 0x0)
0x5bfd28d8 : 0xc76d0c (0x464be000 0x0 0x0 0x3)
0x5bfd2948 : 0xc7640f (0x464be000 0x0 0x2 0x3)
0x5bfd2978 : 0xc6c05f (0x464be000 0x0 0x2 0x463f9000)
0x5bfd2ab8 : 0xca55d8 (0x463f9000 0x1 0x5bfd2bcc 0x5bfd2bc8)
0x5bfd2b68 : 0xc67fe1 (0x463f9000 0x1 0x5bfd2bcc 0x5bfd2bc8)
0x5bfd2be8 : 0x56da06 (0x463f9000 0x0 0x5bfd2e3c 0x5bfd2c74)
0x5bfd2c38 : 0x56e2a5 (0xcf6720 0x463f9000 0x8c0b188 0x1)
0x5bfd2c88 : 0x56eb59 (0x463f9000 0x10 0x5bfd2cd0 0x0)
0x5bfd2da8 : 0x286638 (0x463f9000 0x10 0x8c0b188 0x1)
0x5bfd3e58 : 0x21dbe5 (0x8c0b160 0x90165a0 0x1fd7e8 0x5d43)
0x5bfd3e98 : 0x210a86 (0x8c0b100 0x0 0x933c110 0x9666bd0)
0x5bfd3ef8 : 0x216f84 (0x8c0b100 0x0 0x0 0x0)
0x5bfd3f78 : 0x295c57 (0x9047948 0x0 0x0 0x0)
0x5bfd3fc8 : 0x2a256d (0x9047944 0x1 0x10 0x904b2a4)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.3.6)@0xc5c000->0xd12fff
dependency: com.apple.NVDAResman(6.3.6)@0x96e000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x961000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93f000
com.apple.nvidia.nv50hal(6.3.6)@0x1592000->0x19a6fff
dependency: com.apple.NVDAResman(6.3.6)@0x96e000
com.apple.NVDAResman(6.3.6)@0x96e000->0xc5bfff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IONDRVSupport(2.2)@0x961000
dependency: com.apple.iokit.IOGraphicsFamily(2.2)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 236329375403445
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0x142d000, size 0x65536) - last unloaded 106072127614
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 31890547636
com.apple.driver.AGPM 100.12.31
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.GeForce 6.3.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleGraphicsControl 2.10.6
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.driver.AppleIntelHDGraphics 6.3.6
com.apple.driver.AppleIntelHDGraphicsFB 6.3.6
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.BootCache 31.1
com.apple.AppleFSCMine just started doing this as did a coworker's (she has a 4 not 4S). We're both on Verizon. I just updated to the latest Verizon Carrier settings and then it started so I thought that was the issue, but since you're having this since March, I don't knwo any more. Prior to this though, mine was taking random screenshots when I'd hit the home button.
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Why does the screen shut off and I have to re enter my password after a few seconds?
WHen I am using my MacBook Air, writing down some notes, the screen shuts off after a few seconds. I have to re-enter my password again. This is happening every few seconds. It is driving me crazy! Help!
Adjust things here:
> System Preferences > Desktop & Screen Saver > Start After: > Set the time interval
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Problem: Screen Shuts Off For No Reason
I have the new iPhone 3G.
My screen shuts off (the screen turns black, but the phone is still on...like if you shut the monitor off on a desktop PC while the tower is still on) randomly which requires me to do a hard reset (holding the sleep button at the top of the phone and the home button at the same time until the Apple logo appears).
This happens without warning when I do the following:
1. During a call, when I need to use the keypad, put a call on hold, activate speakerphone, etc. the screen will stay black and will not turn on when I touch it. This means I can't even end a call unless the caller hangs up. It is clear that the phone is still on (I can hear the caller at the other end), but I cannot use the screen at all. The screen comes back on when I put the phone back up to my ear, but then when I pull it away to touch the screen it goes black again.
2. After I complete a call, the screen will shut off before I can press the "end call" button. Even after the call is terminated from the other end, I cannot make the screen come back on.
3. After the screen automatically goes to sleep (goes black), I cannot make it come back on.
In all 3 of these instances, I use a hard reset to make the screen come back on. In the first instance that I listed, I have to do a hard reset during the call in order to disconnect the call and get the screen to come back on.
These problems do not happen during/after every single call. For example, sometimes it will be after one call, other times it will be after five calls. It happens without warning and without reason. It is very inconvenient because I am resetting my phone several times a day. When I call customer service lines (for any company), I can't use the keypad to do things such as "Press 1 for English" without doing a hard reset in the middle of the call and calling back several times until it works.
I would really appreciate it if you could offer some advice on how to fix this problem.
Thank you.I had the same problem, and a very helpful person in another thread suggested I try removing the phone from the case, as it's probably blocking the little sensor next to the earpiece. When it's close to your head, the display shuts off (because, naturally, you're not using the screen). When you take it away, the screen should pop up. If that sensor is blocked, the thing thinks it's still next to your head.
I'm going to experiment without the case for a few days. if it's fixed, great. If it's not, I'm taking the stupid thing back to the Apple Store. We'll see.
Course, if you don't have a case... I'd say either attempt to erase and restore it from within iTunes or get on the horn with Apple support.
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