Mackeeper virus
0.- I am running OSX 10.9.2. on iMac.
1.- Checking a couple of the previous posts on this subject I can confirm: I have never installed or purchased Mackeeper on this system, I have already checked through my applications and nowhere the program is listed in the applications.
2.- However I currently notice problems in working with Safari:
all hotlinks and urls in web content are currently showing up in green understroke characters. When hoovering over these hotlinks (not even double clicking) a dialog box appears by "awardhotspot.com" "you could win an ipad" (see screenshot 1). This part is obviously malware, but I don't recognize which one. Any help in clarifying to me which malware it is and how to get rid of it, would be welcome.
randomly (I didn't discover the pattern) a site opens mackeeperadd.zeobit.com (screenshot 2). I don't know whether this is a separate worm or related to issue 1. Would like clarification on how to get rid of it.
thanks.
Steven Van Bauwel
You have installed the Downlite and GoPhoto.it adware, and possibly others as well. You will find removal instructions in my Adware Removal Guide.
(Fair disclosure: The Safe Mac is my site, and contains a Donate button, so I may receive compensation for providing links to The Safe Mac. Donations are not required.)
Similar Messages
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I have a mackeeper virus and can't get rid of it
I have a mackeeper virus and can't get rid of it??? Please someone help me?
You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
How do you get rid of the mackeeper virus?
hey, i was wondering if anyone knew how to uninstall the macKeeper virus? thankyou.
Hi Annie....
Follow the instructions here > Uninstalling MacKeeper
Since that may not delete all the files associated with the application use this utility > Download AppDelete for Mac - Delete apps and their associated files
Just a word to the wise. Never download unsolicited offers from the internet.
You may want to take a moment to read about malware and viruses > Thomas' Corner : Mac Virus Guide -
Mackeeper virus - how to get rid
I downloaded some software last week - I honestly can't remember what it was called but I was in a rush to do something. Anyway afterwards I had a symbol at the top of the homepage on the banner at the top of a sort of ghost face in a helmet called Mackeeper. I deleted Mackeeper as I saw it, but now I have a virus which is all over my internet - constantly popping up new pages and affecting the typing on ever webpage. I tried to follow instructions on here on how to delete it but I can't find it on the activity monitor - there's nothing under any of the usual virus names!! Any help would be hugely appreciated - making using my macbook so stressful!!
You are suffering from Adware, not MacKeeper. Here are some useful links from fellow Community Support member Thomas Reed:
The Safe Mac - ADWARE REMOVAL
The Safe Mac » Adware Removal Tool
The Safe Mac - AdwareMedic
The Safe Mac » Mac Malware Guide
Cheers,
GB -
Has anyone had experience with MacKeeper?
I have, and I'd like to report my experience.
I am unsure whether it is necessary as a virus protection program. There are so few OSX viruses/trojans, and Apple seems to do a good job of keeping their upgrades safe from them. As a result, I don't enable MacKeeper on startup.
Therefore, I can report accurately only on a few contributions of the program. For me, they were worth it.
1. Duplicates finder. After 2 years of heavy busines use, my 500GB drive free space was getting down to about 20GB, and everything from startup to Office loading was S-L-O-W. I recently ran the Duplicate finder module, and was stunned at the number of duplicate files found. I use a local backup and Carbonite for my Documents files, and store almost all my images and videos (I am in the medical communications/marketing business) on multiple external hard drives. After paging through the duplicates manually, I discovered that MacKeeper does a darn good job (near perfect - maybe perfect) job of figuring out where the orginal file belongs. So I ran it. It took many hours to run, but in the end, I recovered more than 70GB of space.
2. Cleaning up caches, unused language features etc. - run routinely, works well.
3. Undeleted file function - only tested - thank heavens, not needed in real life - but works well
I have run the virus/trojan finder, and on a few occasions, it did find a few - mostly Windows stuff (unimportant to me, because I don't dual-OS boot, but if I did, and the virus or trajan was resident on an external drive, it might be important. On a few occasions, it did find claimed Mac infections, which when Googled, were real. I have no idea if their removal was important or not. Some conspiracy theorists may claim MacKeeper introduces them so as to "find them," but since I believe Obama was born in Hawaii and is not a secret member of the Muslim Brotherhood, I don't buy into that theory.
I'd welcome any experience, confirmatory or contrary - not from people who are spooked by the way MacKeeper has bought triggers on many visited websites, but those with actual experience.Hello, Tom...
I am not a shill. That sounds a lot like a former president who denied being a crook, and was something worse. What I ***AM*** is managing director of ProClinica Inc., a consulting firm in the medical/pharma marketplace.
I bought into the MacKeeper virus argument because it seemed to me that, as OSX became more popular, and seeing the number of anti-Apple hacks jailbreaking iOS devices, it didn't take a Nobel Prize intellect to believe it would be interesting for some antisocial types to turn their focus to Apple.
I am pretty naiive to Mac. I was WIndows for decades until the advent of the iPad, which was the device I'd been trying to emulate with laptops for pharma reps calling on doctors. I then moved from Blackberry to an iPhone 4, and then, in late 2010, went over the wall to Mac. I am a business user, and frankly, am so Windows habituated that I use a Magic Mouse because with its right click, it makes a Mac "work" pretty much like a Windows computer (I find the Mac touchpad inscruitable). There are millions of us out there that don't have the interest to become experts in operating systems - one of the selling concepts for switching to Mac is that I didn't have to be running msconfig or system restore several times a week just to keep working on client assignments. I am accustomed to cleaning caches, and being wary of trojans - a friend who's been Apple-only since the late 70s got a trojan that's been spamming her address book, so I figured some kind of protection might be necessary.
I would very much appreciate recommendations from the cognicenti as to duplicate finder programs and any virus/trojan programs that pass muster.
I'm also in the market for a good iOS-OSX remote file transfer program, inasmuch as since 10.8.2, LogMeIn Ignition can no longer see my user/document folders (they are trying to determine why, but in the meantime, I'm searching for an alternative. Since installing a ZaggFolio keyboard on my iPad 3, I increasingly leave my MacBook Pro home and take just the iPad - with Dropbox being my hard drive in the sky, and CloudOn finally enabling me to deal with PowerPoints on the iPad, I'm planning to go to a iMac 27" for my office machine.
Thanks in advance,
Mel Snyder -
MacKeeper...? Good or Bad?
BAD. AWFUL. TERRIBLE.
DO NOT DOWNLOAD OR ASSOCIATE YOU'RE MACBOOK WITH ANYTHING RELATED TO MACKEEPER.
I was scanning through a regular website when a "pop up" link came up. It stated "Clean you're Mac" and the only option was "ok". If you're like me, you were scared to click ok, because you know.... Its a MacBook and its crazy expensive. I also have extremely personal info on my computer that I could not afford to get damaged. So... What did I do? At first I paniced... I'm an over anxious person so when I saw this whole thing I was completely shocked. So I tried to turn off my computer. It wouldn't work because the safari was still running... Whoever is behind this MacKeeper virus thing is one clever guy. Anywho, there are other options out of it. If you're uneducated like me (ESPECIALLY BECAUSE I'VE ONLY HAD MY MAC FOR 2 MONTHS!) the simpliest thing to do is use key commands. To FORCE safari to stop use command, control, esp. This ends safari. But whenever you open the darn thing, this tricky pop up window comes with it. Don't press ok. I do not trust MacKeeper in ANY way, and like I said, if you love you're MacBook, MacKeeper is just asking for a whole bunch of trouble. So now you're stuck with this tricky pop up window. Yep, for now it hijacked you're safari. However, safari is a powerful browser. After a couple of hours and tries of me opening Safari and forcing it to stop this MacKeeper virus began to give up. So now I have safari back I'm still remaining extra causious because the MacKeeper virus will stay on you're browser for awhile. Thats what I would think of course.
If you ever come across the MacKeeper website, DO NOT DOWNLOAD IT. Thats my BEST advice. Think its 100% trustworthy? No. 50% of websites asking for you're computers permission to download them on the internet are not trustworthy. If you want to erase you're hard drive, make you're MacBook slow, and download random dangerous stuff to you're MacBook, be my guest. But MacKeeper is a devil, a tricky virus. I have heard things such as getting weird skype calls, having MacKeeper download its self, and other mystic weird things.
SAVE YOU'RE MACBOOK, DO NOT GET MACKEEPER.
If you're really concerened, bring you're Macintosh computer into an apple store nearby you for help.Check out my new page of what MacKeeper is!
https://discussions.apple.com/message/19854432#19854432 -
How to solve that Microsoft Office 2011 error?
I am having a problem about Microsoft Office 2011. I can not open word, excel and powerpoint (any kind of windows office application)
When I just tried to delete mackeeper virus. I think I damage some of the Microsoft Office datas. I learned that virus files should delete from Launch Agent and Launch Deamons. Maybe I made a mistake on deleting files.
Thanks for your help.
This is the error that office applications gave:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2015-03-24 04:26:06 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.3.9.131030
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005a87
Blame Module Name: MicrosoftOffice
Blame Module Version: 14.3.9.131030
Blame Module Offset: 0x00076f59
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x954d2a87 in _objc_msgSend + 0x00000017 (libobjc.A.dylib + 0x00005a87)
# 2 0x9672ba63 in __CFAutoreleasePoolPop + 0x00000033 (CoreFoundation + 0x00032a63)
# 3 0x906cde16 in -[NSAutoreleasePool release] + 0x0000007D (Foundation + 0x00065e16)
# 4 0x02a3cf59 in MsoLaunchFileNewExperience(_FNEAppID, IMsoFileNewUser*) + 0x00000413 (MicrosoftOffice + 0x00076f59)
# 5 0x007256ec in _wdCommandDispatch + 0x0019C5DC (Microsoft Word + 0x007146ec)
# 6 0x00283ef6 in __mh_execute_header + 0x00272EF6 (Microsoft Word + 0x00272ef6)
# 7 0x00282a10 in __mh_execute_header + 0x00271A10 (Microsoft Word + 0x00271a10)
# 8 0x002a51ed in __mh_execute_header + 0x002941ED (Microsoft Word + 0x002941ed)
# 9 0x0030b1f1 in __mh_execute_header + 0x002FA1F1 (Microsoft Word + 0x002fa1f1)
# 10 0x0003a551 in __mh_execute_header + 0x00029551 (Microsoft Word + 0x00029551)
# 11 0x00013aa5 in __mh_execute_header + 0x00002AA5 (Microsoft Word + 0x00002aa5)
# 12 0x04d1ec85 in __WlmMain + 0x00000061 (WLMKernel + 0x00004c85)
# 13 0x000131c5 in __mh_execute_header + 0x000021C5 (Microsoft Word + 0x000021c5)
# 14 0x00013176 in __mh_execute_header + 0x00002176 (Microsoft Word + 0x00002176)
X86 Thread State:
eax: 0x7bc74ad0 ebx: 0x906cdda7 ecx: 0x97c84eb0 edx:0xe7bc7450
edi: 0x7a32302c esi: 0x7a323000 ebp: 0xbffe8d88 esp:0xbffe8b38
ss: 0x00000023 eip: 0x954d2a87 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010202
Thread 1:
# 1 0x930379ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
# 2 0x958b57a9 in __dispatch_mach_notify_source_init + 0x00000000 (libdispatch.dylib + 0x000047a9)
X86 Thread State:
eax: 0x0000016b ebx: 0xb0080700 ecx: 0xb00805ac edx:0x930379ae
edi: 0x00000000 esi: 0x958b58a1 ebp: 0xb0080718 esp:0xb00805ac
ss: 0x00000023 eip: 0x930379ae cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x930370ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x994fae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x994e2daa in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000daa)
X86 Thread State:
eax: 0x00100170 ebx: 0x994facc7 ecx: 0xb0102f6c edx:0x930370ee
edi: 0xb0103000 esi: 0xb0103000 ebp: 0xb0102f88 esp:0xb0102f6c
ss: 0x00000023 eip: 0x930370ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x930370ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x994fae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x994e2daa in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000daa)
X86 Thread State:
eax: 0x00100170 ebx: 0x994facc7 ecx: 0xb0184f6c edx:0x930370ee
edi: 0xb0185000 esi: 0xb0185000 ebp: 0xb0184f88 esp:0xb0184f6c
ss: 0x00000023 eip: 0x930370ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 4:
# 1 0x93036c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x99582877 in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a0877)
# 3 0x0274a992 in _MerpCreateSession + 0x00000B3F (merp + 0x00003992)
# 4 0x0274a05e in _MerpCreateSession + 0x0000020B (merp + 0x0000305e)
# 5 0x02749fe9 in _MerpCreateSession + 0x00000196 (merp + 0x00002fe9)
# 6 0x0274b586 in _MerpCreateSession + 0x00001733 (merp + 0x00004586)
# 7 0x994f85b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 8 0x994e2dce in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000dce)
X86 Thread State:
eax: 0x0000014e ebx: 0xb0206ae8 ecx: 0xb0206a7c edx:0x93036c72
edi: 0x9958299a esi: 0xb0206ae0 ebp: 0xb0206ac8 esp:0xb0206a7c
ss: 0x00000023 eip: 0x93036c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 5:
# 1 0x930370ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x994fae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x994e2daa in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000daa)
X86 Thread State:
eax: 0x00100170 ebx: 0x994facc7 ecx: 0xb0288f6c edx:0x930370ee
edi: 0xb0289000 esi: 0xb0289000 ebp: 0xb0288f88 esp:0xb0288f6c
ss: 0x00000023 eip: 0x930370ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 6:
# 1 0x93036c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x90707935 in +[NSThread sleepForTimeInterval:] + 0x00000097 (Foundation + 0x0009f935)
# 3 0x022384d8 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c4d8)
# 4 0x90706448 in -[NSThread main] + 0x0000002D (Foundation + 0x0009e448)
# 5 0x907063cb in ___NSThread__main__ + 0x00000574 (Foundation + 0x0009e3cb)
# 6 0x994f85b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 7 0x994e2dce in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000dce)
X86 Thread State:
eax: 0x0000014e ebx: 0xb030a500 ecx: 0xb030a46c edx:0x93036c72
edi: 0x9958299a esi: 0x00000000 ebp: 0xb030a4b8 esp:0xb030a46c
ss: 0x00000023 eip: 0x93036c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 7:
# 1 0x00000000 in ( + 0x00000000)
# 2 0x00000000 in ( + 0x00000000)
X86 Thread State:
eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000000 edx:0x00000000
edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp:0x00000000
ss: 0x00000023 eip: 0x00000000 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x00000023 eflags:0x00000200
Loaded modules:
0: Microsoft Word (14.3.9.131030 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: mbukernel (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
2: MicrosoftSetupUI (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
3: MicrosoftComponentPlugin (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
4: Netlib (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
5: MicrosoftOLE (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
6: MicrosoftOLEAutomation (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
7: merp (2.2.4.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
8: MSXML (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML
9: MicrosoftOffice (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
10: OfficeArt (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/OfficeArt
11: MicrosoftOleo (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
12: MicrosoftMathFont (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
13: MicrosoftChartPlugin (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
14: MicrosoftPTLS (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
15: MsgrLibClient (8.0.0.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MsgrLibClient.framework/Versions/14/MsgrLibClient
16: MBURibbon (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon
17: MViewLib (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MViewLib.framework/Versions/14/MViewLib
18: WLMUser (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMUser.framework/Versions/14/WLMUser
19: WLMGraphicsDevice (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
20: WLMKernel (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMKernel.framework/Versions/14/WLMKernel
21: Gfx (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Gfx.framework/Versions/14/Gfx
22: SmartArt (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/SmartArt.framework/Versions/14/SmartArt
23: MicrosoftCloudServices (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
24: mbustrings (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbustrings.framework/Versions/14/mbustrings
25: mbulocale (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbulocale.framework/Versions/14/mbulocale
26: wlmstrings (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/wlmstrings.framework/Versions/14/wlmstrings
27: CocoaUI (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/CocoaUI
28: MicrosoftOfficeDRM (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
29: ThreadPool (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/ThreadPool.framework/Versions/14/ThreadPool
30: MicrosoftMenuLibrary (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
31: StdUrlMoniker (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
32: Uniscribe (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Uniscribe.framework/Versions/14/Uniscribe
33: mbuinstrument (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbuinstrument.framework/Versions/14/mbuinstrument
34: WinCrypto (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinCrypto.framework/Versions/14/WinCrypto
35: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
36: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
37: molc (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/molc.framework/Versions/14/molc
38: WebKit (8536.30.1 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
39: mbunamedstrings (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbunamedstrings.framework/Versions/14/mbunamedstrings
40: CocoaTooltipParser (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
41: WebCore (8536.30.2 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
42: DocEx (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/DocEx
43: WinHttp (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinHttp.framework/Versions/14/WinHttp
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236: libsystem_sandbox.dylib: /usr/lib/system/libsystem_sandbox.dylib
237: libCRFSuite.dylib: /usr/lib/libCRFSuite.dylib
238: Bom (192 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
239: libPng.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
240: Symbolication (93 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
241: libvMisc.dylib (vecLib 3.8 Reg=English Loc=0x0000: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
242: libssl.0.9.8.dylib: /usr/lib/libssl.0.9.8.dylib
243: libdnsinfo.dylib: /usr/lib/system/libdnsinfo.dylib
244: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
245: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
246: libcommonCrypto.dylib: /usr/lib/system/libcommonCrypto.dylib
247: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
248: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
249: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
250: DisplayServices (357 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
251: libpam.2.dylib: /usr/lib/libpam.2.dylib
252: libz.1.dylib: /usr/lib/libz.1.dylib
253: QuickLook (555.5 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
254: libFontParser.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
255: CommonPanels (94 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
256: ColorSync (4.8.0 Reg=English Loc=0x0000: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
257: CoreSymbolication (117 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
258: libDiagnosticMessagesClient.dylib: /usr/lib/libDiagnosticMessagesClient.dylib
259: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
260: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
261: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
262: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.8.5 (Build 12F45)
CPU: Intel Core Duo, Number: 4, Speed: 1800 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1085
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Microsoft Application Information:
Error Reporting UUID: CC70632D-6946-48CE-B6C5-7C7CF876C620
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 97Office 2011 Removal
Office 2011 Removal (2)
MacKeeper Removal
MacKeeper Removal -
I have deleted DMProxy under library coreservice which I believe to be a mackeeper virus and notice that the safari webpage display has some errors, image won't display. Please help solve this problem
I have deleted DMProxy under library coreservice which I believe to be a mackeeper virus and notice that the safari webpage display has some errors, image won't display. Please help solve this problem
-
Hello Last night while watching a video on Facebook a pop up window said I had a virus and to clean it click on the link. I did so and followed a prompt or 2 and then I thought this was a scam so I stopped. However I looked at my download file and it shows Mackeeper listed 4 times. Does this mean I have installed MacKeeper and if so does this mean I have installed some sort of malware/spyware or problems for my computer hence for myself.
Thank you for your help
MaureentreCheck version: 2.1.3 (106)
Report generated 17 December, 2014 7:58:37 AM EST
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2010) (Verified)
MacBook Pro - model: MacBookPro7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
System Software: ℹ️
Mac OS X 10.7.5 (11G63) - Uptime: 0:4:21
Disk Information: ℹ️
WDC WD5000BPKT-00PK4T0 disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.76 GB (396.19 GB free)
MATSHITADVD-R UJ-898
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Safari Application (/Applications/Safari.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
QuickTime Plugin: Version: 7.7.1
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
8% helpd
3% Safari
2% WindowServer
0% fontd
0% ps
Top Processes by Memory: ℹ️
116 MB Safari
73 MB Finder
71 MB Officejet_Pro_8600
56 MB mds
30 MB WindowServer
Virtual Memory Information: ℹ️
2.72 GB Free RAM
751 MB Active RAM
196 MB Inactive RAM
356 MB Wired RAM
197 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Dec 17, 2014, 07:54:53 AM Self test - passed
Here it is Mike. Let me know !! thanks TONS .. Maureen -
mackeeper has detected a virus in the time capsule backup, it is not possible to delete the infected file. Do I mount time capsule in finder and then consign to junk the whole computer backup then create a fresh backup? Is that the only solution please.
Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper. Earlier versions than the one released in 2012 require more extensive work to uninstall all its components. Never install such junk on a Mac.
If you actually used MacKeeper to alter your system, e.g. "remove excess binaries" or such, you will need to reinstall OS X as well as all your additional software. Uninstalling MacKeeper is insufficient to reverse the corruption it is capable of - once again, that is if you used it.
If you merely installed MacKeeper but did not use it to perform any particular action, the following instructions will suffice.
If you used MacKeeper to encrypt any files or folders, use MacKeeper to un-encrypt them first.
Quit the MacKeeper app if it is running.
Open your Applications folder: Using the Finder's Go menu, select Applications.
Drag the MacKeeper icon from your Applications folder (not the Dock) to the Trash.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.
May I suggest that you review the following setting in System Preferences?
Although you may easily override that setting, it will serve to protect you from inadvertently installing garbage. The overwhelming majority of Macs I come across have the MacKeeper installer file already present in their Downloads folder, often multiple copies of it. The downloaded file itself can do nothing until it is opened and installed, and the above setting (known as Gatekeeper - not to be confused with MacKeeper) will prevent that from occurring. -
I have a macbook pro and i seem to have a bug or virus as mackeeper keeps propping up on me safari
i have a macbook pro and seem to have a bug/virus as mackeeper and other various websites keep popping up on my safari
There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
com.something.daemon.plist
and
com.something.helper.plist
Here something is a variable word, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes the word is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
com.something.agent.plist
where the word something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
something
where something is the same word you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked. -
Do I have a virus on my Mac Air because I keep getting ads for MacBooster and MacKeeper?
Do I have a virus on my Mac Air because I keep getting ads for MacBooster and MacKeeper?
You may have installed the "VSearch" trojan. Remove it as follows.
Malware is always changing to get around the defenses against it. These instructions are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Step 1
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
Step 2
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Internet criminal behind VSearch has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
I think I have a virus from Mackeeper.
Everything has slowed down and the Mackeeper page pops up every time I open a new page
How can I get rid of it? I can't find it in my apps.Click here and follow the instructions, or if there’s a type of adware not covered by them on the computer, these ones. If you'd rather not remove it manually, you can instead run Adware Medic; this link is a direct download.
Neither MacKeeper nor adware are viruses.
(126839) -
tengo un MacBook Pro Retina 13" y cada vez que trabajo en safari se abre una pagina "MacKeeper" y asi la cierre vuelve y abre sin solicitarla... sera un virus?? gracias por su apoyo
You installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
I have a virus Mackeeper and Zipcloud i have tried to get rid of them but they still posits
I have a virus i believe it is MacKeeper and Zip cloud can anyone tell me how to get rid of them please?
Did you download Mackeeper or are you just getting ads?
If the latter, try AdwareMedic:
http://www.adwaremedic.com/index.php
If no success, use these Apple Support directions:
https://support.apple.com/en-us/HT203987
If you have Mackeeper installed, ask for uninstall directions.
Ciao.
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