Made a big purchase yesterday and didn't get credited my Shopkick points

Question

So, I was in the Roseville, Best Buy location yesterday afternoon, and I made a big purchase.  I told the clerk ahead of time I wanted to get points for both Shop Kick and Reward zone, and that I had some gift certifcates and reward zone certificates to use.
As clerks there have said before - "no problem".
Well guess what - Big problem.
He asked about my shopkick phone number - gave it to him.  Asked about my reward zone phone # - gave it to him.
Gave him the gift cards and reward zone certificates.
Everything is great.  I say thanks, and leave.
I get home, log into my account to make sure the points posted - and nothing there.
I look at the receipt - and he doesn't have my shopkick account on there.
This happens EVERY time I go into Best Buy.  How am I supposed to fix this?  Take my entire purchase back in - have them return it and then re-ring it?  I also bought a cell phone - I dont' even think they can return those and re-ring them (because of the activation hassle).
AND  - to top it off - I'm STILL NOT receving any reward zone promotional emails.  Even though I worked with someone on here as well as over the phone (3 times and still waiting for a call back) to get it corrected.
#BESTBUYFAIL

Answer 1

Hello there mikekrabb,
Shopkick is a great way for customers to earn some points to redeem for gift cards at a variety of stores! I can see why you would be upset that your shopkick wasn’t attached to the purchase, especially if it was a significant one. Unfortunately, the only way to add the points would be to return and re-ring the purchase. I apologize for any inconvenience this may cause you.
In regards to your My Best Buy™ promotional emails, I see that Derek addressed this issue with you previously. As he stated in his public post, we cannot guarantee that you will receive a My Best Buy™ related email, although there are ways to increase your odds. These steps include ensuring your email address is up-to-date and that you are opted into receive such emails. Presently, I was able to review your account using the email address registered with the forum. I see that the email address is still the same as the one you provided Derek, and that you are opted in for emails.
That being said, I have some further information for you that I would like to provide you via private message. You can check your private messages after you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message