Made instore app purchase but did not receive it now what

I made an inapp purchase said it charged me but I didn't get it what do I do

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

Similar Messages

  • I have made an in-app purchase, but did not receive the item.

    I purchased some pro-cash for Tiger Woods golf on the iPad, through an in-app purchase. However, I did not receive the relevant credits, but was charged in full and received my iTunes Store invoice to confirm this.
    I have followed the instructions provided in the support guide on how to 'Report a problem' but the links don't function the way the guide says they shoudl and there are no contact details for the vendro (EA Games). How do I go about escalating this properly?
    Thanks in advance,
    Gordon

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • Was charged for an In-App purchase, but did not receive it.

    While playing The Simpons - Tapped Out, I made an In-App Purchase of $9.99, and while it was being processed the game dropped me and went back to my homescreen, and then a dialog box popped up that said "Purchase Made".  Went back into the game and nothing, so did the purchase again and 2nd time it worked. 
    Just checked my iTunes bill and was charged twice, can I get my money refunded?

    Only way to find out is to ask. Contact iTunes support here:
    expresslane.apple.com

  • I made an in app purchase and did not receive it, what do I have to do to fix this?

    I made an in app purchase and did not receive it, what do I have to fix this?

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • HT4009 I made an in-app purchase adn did not receive it, but was charged

    I made 2 in app purchases today, and did not receive them but I was charged for them. What do I do to get what I paid for or have the money refunded?

    To petition for refunds, you need to go to expresslane.apple.com > itunes > itunes store > billing and accounts
    I would suggest that you contact the developer of the app to see what exactly you purchased, because itunes store support can get you the refund, but they can't tell you exactly what you purchased. They just handle the money, they don't necessarily dictate what the app's devloper sells

  • TS1702 Purchased in app content but did not receive, can not find a link to report the problem

    I paid for in app content and it said my phone could not connect to itunes and my purchase had not been finished, i did not receive anything. I left it a day and re-tried and this time was sucessful. however I have been charged twice, once for the original purchase which gave me nothing and again for the second which did give me what I was expecting. Been looking on apples website for help but have been getting no where fast.I receieved an email giving details of my purchases and it has a report a problem link but doesnt actually help.

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • I made an in app purchase which did not give me the advertised items can I get a refund?, I made an in app purchase which did not give me the advertised items can I get a refund?

    I made an in-app. purchase using an advertisment banner but did not receive what was advertised, I would not have made the purchase otherwise and did not receive what was advertised. My question is, am I entitled to a refund..and if so how do I go about it? I DO wish to purchase according to the banner displayed but feel I should be refunded so I can purchase again so I get the advertised items. My purchase cost $51.99 so I am more than annoyed that I did not get what was advertised and will not purchase again if my money has been wasted with no recourse.

    Contact iTunes Support. http://apple.com/support/itunes/contact/. Under these circumstances, you will probably get a refund. Report that app as well, and/or write a negative review in the App Store if you feel like it.

  • HT1541 Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

    Can you please put the 40,000 chips i bought for $4.99 on my account for the game called BIG FISH CASINO. I was charged but did not received the chips that i purchased :-(

    You need to contact iTuens store support of teh game developers:
    http://www.apple.com/support/itunes/contact/

  • Has purchased the Adobe Illustrator CC  But did not receive EMAIL

    Has purchased the Adobe ® Illustrator ® CC
    But did not receive EMAIL

    check your account, https://www.adobe.com/account.html
    if your cc subscription is shown as active, download your software, Find a download link on Adobe.com

  • How can I get a refund for an in app purchase I did not want?

    How can I get a refund for an in app purchase I did not want?
    The app took over $35 from my account and there is no way this was authorized.  Please advise on how I can recover these funds.

    They did the same thing to me on 12/24/11. Apple overcharged me 3 times my purchase amount and have caused my bank account to be overdrawn!
    I called my bank to make a statement of unauthorized charges AND filed a complaint with the FTC (Federal Trade Commission). Apple provided no way to contact a live rep and the email reps have been useless...so they left me no other option.
    I think they do this to their customers very often. It is extremely dishonest.
    I actually posted the above info on this discussion community earlier today...and Apple deleted it! If that isn't an admission of guilt, I don't know what is.
    But seriously...best of luck.

  • I want to report a problem an IN app purchase i did not order

    I was charged for an IN -App purchase I did not order or want .It was purechased on my Itunes store credit.How do i get my credit Refunded.Thanks

    There is no guarantee as all sales are final but that would be the best bet.
    Or you can contact iTunes through here
    http://www.apple.com/support/itunes/contact/

  • HT3702 I have problem in-app purchase. I not receive order item, should i can do ?

    I have problem in-app purchase. I not receive order item, should i can do ?
    deteil : I purchase  in-app item in the app heroes of destiny but not receive order item, have a message purchase fail,I try  to purchase often but have a message purchase fail again and iTunes Store send a billing to me.
    I want  refund,please help refund to me
    Order number: 120050201007
    Item title: MH0VV2M2TQ
    number 139050286821
    Item title: MH0VVDJ5BH
    number 18205073147511
    tem title: MH0VVF45V8

    You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • If I requested to erase a stolen device on find my iphone but did not receive a confirmation, do I need to remove the device before restoring the replacement (new) iphone? Can my stolen iphone still be erased if I restore my new iphone?

    if I requested to erase a stolen device on find my iphone but did not  receive a confirmation, do I need to remove the device before restoring  the replacement (new) iphone? Can my stolen iphone still be erased if I  restore my new iphone? I am just concerned with someone accessing all my  content.

    1. No.
    2. Yes if it's still on online

  • I applied for a Paid Books account, but did not receive a confirmation email.

    I applied for a Paid Books account, but did not receive a confirmation email. Now when I try to log in to upload another book, I get a message that says,
    "The iTunes Store account entered has already applied to distribute content on the iBookstore. To continue with this application, you must enter a different iTunes account." How do I even log in to the account that I already applied for???

    Did you use an existing Apple ID or create a new one just for paid books sales/distribution?

  • I choose send reset secure question but did not receive the email to reset

    I choose send reset secure question but did not receive the email to reset

    If it doesn't arrive within a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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