Made purchase but didn't receive it

Hello,
A week ago I bought 1200 gems from Clash of Clans game with 9.99$ and i haven't received them yet, I tried to contact Clash Of Clans many times but had no reply.
When I made the purchase I've received an email from Apple notifying me with the purchase, there is an option to report a problem, when I click that link, it open a web page, asks me to enter my email and password, I enter them, hit submit, and goes back to ask me to enter the email and password again.
So I can't report from there.
Any help please !!!!

You can try the 'report a problem' site to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Made purchase but didn't receive it

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