Made purchase went through now can't download updates says billing problem
Can someone help
you should contact iTunes store support for this one.
Go to http://www.apple.com/support/itunes/contact/ and click the blue link next to the green shopping bag.
Follow the steps and send them an article
good luck !
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Just bought and update for an app and the purchase went through but it never downloaded
I recently bought an update for the Golf GPS app for 7.99 though the phone and the phone comfirmed the purchase went through but never started to download the update. How can I get i to download.
Contact the application's creator or the iTunes Store staff.
(122603) -
Has anyone ran into the problem of having an old apple id and now can't download any past purchases
Has anyone ran into the problem of having an old apple id and now can't download any past purchases
Go to settings/itunes & app store and logout of your new ID and log in with the old, then try looking for past purchases again
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Someone else bought an app on the store on my new computer. I had already purchased the app before on my old computer, so I deleted the app on my new computer that the other person purchased. I now want to download the app again through MY account. When I click INSTALL it asks for ID, but it shows up automatically with the other person's ID, so I delete that and enter mine instead. I then click SIGN IN, but then it says "Unknown error", then I click OK, then it says "We could not complete your request. There was an error in the App Store. Please try again later. (4)". How do I get rid of all info of other people's IDs so I can get the app through my account again?
The app that I'm trying to download actually might have been a pirated app. But I deleted it, so why is it not letting me get it through my account?
Please help!
Thanksyou may delete this discussion. I fixed the issue
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I've downloaded ios 6.1, now can't download anything else. Get "unknown Error"
Hi!!
I've just downloaded i0S 6.1 & now can't download any apps or music through my iTunes account. It comes up as "unknown error." without a number. If I try to do it 3 times it sends me to the incorrct password page. My password is fine on my laptop & have just used it to log into this forum!
Help please?!!
Issue solved!! just don't know how to delete this thread!
I signed out & back into my apple IDSign out and sing in again on your Apple ID.
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II bought an album and it downloaded on my Iphone but in itunes on my computer, only the digital booklet downloaded. If I go to the I tunes store it shows as purchased and therefore I can't download it again. Please help
Hi cruzansingerboi,
Welcome to Apple Support Communities.
It sounds like you've downloaded tracks on your iPhone and you want to download those same tracks on your PC. The article linked below will walk you through downloading previously purchased tracks on another device.
Download past purchases
http://support.apple.com/kb/HT2519
You can also transfer the purchased content from your iOS device to your computer, as shown here:
iTunes Store: Transfer purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/HT1848
And, you may be interested in enabling Automatic Downloads of purchased content on your devices.
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/HT4539
I hope this helps.
-Jason -
Why does ibooks keep telling me it can't connect to iTunes? I have purchased a book I can't download. All updates done, restarted, reinstalled...
Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
every time i try to type in my credit card info to pay for an application, this "Apple Support: Tips for Protecting Your Info" internet page comes up and I cannot purchase anything. I can just download the free ones. This is really annoying! How do I stop this?
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
if i purchase an app today can i download it on my ipad next week when i buy the ipad.....also i noticed on another purchase attempt the site would not allow me to type in my 3 digit security code? what next??
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
If I purchase Photoshop CC now can I load it to a new computer later? I will be purchasing a new computer later. What's the process of moving product to new computer.
You can install new machines as needed. Your subscription allows for functioning installations on two machines, so you could keep the original installation as a backup if you could use one. Otherwise, you can sign out of the old machine to discontinue the use of it there. You will install on the new machine just like you do for the current one.
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My hbo go app from new iPad .. Then after full reformat of device I now can't download hbo go app. What's up?
Thanks for helping
Hbo go isn't currently installed. It dissapeared from iPad home screens but not from settings. Waited for update. When it finally came I saw hbo icon during update then when it finished the update it dissapeared again.
Saw it in my apps on my computer. Tried to sync it back. No luck.. Reformatted device .. Tried to download hbo go. The install button in the app store won't highlight. I notice max go app won't highlight either. or photon flash browser too. Weird stuff. Does it not work on new iPad ? -
Upgraded Windows - now can't download.
Upgraded to Windows 7 from Vista. Now can't download from public library. Error msg: E_AUTH_BAD_DEVICE_KEY_OR_PKCS12. Have uninstalled and re-installed ADE 2.0.
The upgrade probably confised the ADE registration.
~~~~~
Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
Unfortunately, it often then gives misleading error messages about what is wrong.
A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
Another is "E_AUTH_NOT_READY"
This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your (old) Adobe ID.
In extreme cases on the mac, the following extra step has helped some people. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0 -
I purchases photoshop elements but can't download
i purchased elements but i can not download and it asks me to buy again
Please post Photoshop Elements related queries over at
http://forums.adobe.com/community/photoshop_elements
You may want to provide more information about the problem and your set-up. -
I just purchased Lightroom 4 and can't download on Explorer 10
I just purchased Lightroom 4 and can't download on Explorer 10?
here is a page with a link for direct download: http://prodesigntools.com/adobe-lightroom-4-is-out.html
to use the link on that page, you must follow all 7 steps listed here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l -
Can't download update 5.0.1 to my iPad2. I disabled all security items in fact have deleted them from computer, but the download still times out advising check settings but all is set right? Can any one help with this matter?
I'm still experiencing this problem. I went to settings, general, software and it says Install now. But when I try, I get an error message.
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