Magic Mouse affecting Wi-Fi Connexion

Hello,
I recently bought the Magic Mouse but I have a big problem with it...
I downloaded and installed the "Wireless Mouse Software Update 1.0 for Snow Leopard", then shifted from my wired mighty mouse to my brand new Magic Mouse. The mouse works great and is very cool, but unfortunately I had to go back to my wired Mighty Mouse because I have a big problem with the Magic Mouse.
My mac is connected to internet with Wi-Fi and when I connect my Magic Mouse, my internet connexion decreases dramatically. I have a 512Kbps speed, and when my mouse is connected, it goes down to about 10-15Kbps!!! I cannot use this Magic Mouse in such conditions so I'm forced to use my wired mighty mouse; and for the moment spent about $120 (it's the price in my country for the brand new magic mouse) for nothing!! It's a bit frustrating, isn't it?
I tried to change the channel of my Wi-Fi but this didn't help. Does anyone knows how to solve this problem?
Thanks in advance.
Mathieu

i have the same problem than you, i have a 10 mbts conection and when i use the magic mouse i only can download to 10/15 k/s :? i have the same problem with 10.5.8 and 10.6.2

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There have been other reports of this issue from some people around the internet. At the moment the solution seems to take the mouse back to where you bought it and get it swapped for a new one.

Is anybody else struggling with an intermittent connection when using the Magic Mouse/Trackpad ONLY on Boot Camp?

Hi,
I've seen thousands of posts about Bluetooth connection issues and interference and stutter/lag for both the Magic Mouse and Trackpad (affecting both Mac OS X and Windows under Boot Camp) but my problem is different.
To summarise my setup, I use:
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- Thunderbolt Display
- Wireless Keyboard
- Magic Trackpad (have also tried a Magic Mouse and experience similar issues to the Trackpad)
And in Mac OS X, everything works perfectly. The keyboard and trackpad work smoothly when I'm 6-7 metres from the machine, whether or not the laptop lid is open or closed, and whether or not the Thunderbold Display is connected.
But on to my problem: the bluetooth connection is incredibly unreliable/intermittent when in Windows (I run Windows 7 64-bit and Boot Camp 4.0, and got both devices connected without any trouble via Bluetooth).
But during usage, the cursor stutters/lags frequently, and tap to click (when enabled) seems to get triggered by mistake all the time (even when I'm not touching the Trackpad or even at the computer, clicks get registered).
The Wireless Keyboard is perfect, and works well 5 metres from the machine. The Mouse and Trackpad, though, don't even work reliably when they are 6 inches from the machine. The built-in trackpad on the laptop works perfectly too, in Windows and Mac.
I spent a week assuming I was suffering from Bluetooth interference, so I tried:
- using the laptop with the lid open
- removing the Thunderbolt display completely and trying the Magic Trackpad
- repositioning items on my desk
- disabling wifi
All of these adjustments made minor differences to how good/bad the Trackpad was, but none came close to fixing the problem or making it work as smoothly as under Mac OS X. It was only after doing all of this that I realised perhaps it was just a Apple driver for Windows issue, so I booted into Mac OS X and tested everything out, and sure enough, it's all perfect. But back into Windows, the Trackpad doesn't work reliably at all.
Obviously, the hardware is not at fault, and I assume the signal strength doesn't vary between operating system (why would it?) so I'm left believing this must be a driver issue. The TrackPad and Magic Mouse drivers have been out for a couple of years, so I'm surprised they can still be this bad. I tried both the latest driver from Boot Camp 4.0 (3.2.0.0) for the Trackpad, and also the older one from Boot Camp 3.2 (3.1.0.7) and both are equally bad for me.
So my question is: has anybody else struggled with using the Trackpad (or Magic Mouse) with Boot Camp 4.0 and Windows 7 64-bit, whilst finding it to be perfect under Mac OS? I haven't found many posts complaining about the Windows driver, which is why I assumed it was an interference issue. But I'm almost sure it isn't, having spent 2 weeks investigating.
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SOLVED!
After much testing, I have found the cause of lagging/jumpiness on the Bluetooth Magic Mouse and Magic TrackPad in Boot Camp. Hopefully this will help others:
The drivers for the Broadcom 802.11n Wireless Adapter have a setting called "Bluetooth Collaboration" that is Disabled by default. Enabling this option removes the problem instantly. My Magic Trackpad now works flawlessly, even if I stand 6 metres from the machine. It now works just as well as under Mac OS. The setting can be found under:
Control Panel > Device Manager > Network Adapters > Broadcom 802.11n Network Adapter (right click and choose "Properties". Under the "Advanced" tab, highlight the setting named "Bluetooth Collaboration", then change it to Enable. Then click OK.
I narrowed the problem down to the wireless card by disabling ALL startup services and processes for Windows, then re-enabling one by one. As soon as I enabled the Windows Wireless Service, the problem came back. Similarly, disabling the Wireless Card inside the Network and Sharing Center (or Device Manager) removes the problem. This led me to believe it must be a driver issue with the wireless card, since the problem didn't occur with the Magic TrackPad under Mac OS, or on my mother's Windows 7 64-bit computer. So when I went into the Driver Properties to check for an update, I found this setting about Bluetooth Collaboration.
I really hope this helps others trying to use Bluetooth devices under Boot Camp. All Apple notebooks use the Broadcom card (and have done for years), so this driver is installed for almost anybody using Boot Camp on an Apple notebook. I'd assume this problem would affect anybody using Boot Camp + wifi + a Bluetooth device.
Cheers

Magic mouse click problem.

Hi all,
Couldnt find any solution yet for my problem.
It is always either not click or in click(can see the dragging box).
No problem with connecting & tracking.
I'm using iMac

Hi decavalera,
Welcome to the Apple Support Communities!
If you are having an issue with the clicking on your Magic Mouse, please follow the troubleshooting steps in the attached article.
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/TS3048
Mouse buttons do not work as expected.
The Mouse preference pane allows users to customize the mouse features to meet their needs.
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Have a great day,
Joe

Bluetooth Apple Magic Mouse jumps and moves erraticlly on screen

Hello,
I am having problems with my Magic Mouse (cursor, pointer) jumping around on my screen when i attempt to use it. I checked preferences and the connection is fine. Has anyone else experienced this? And if so how do we remedy this annoying problem?

I was about to post this same question and then I found this thread.
Magic Trackpad was working great, I love using it.
Then one day after a week or so of use it starts acting erratically.
I assumed it was the batteries (although still above 70%) and changed them. Yet with fresh batteries reporting 100% it still refuses to take input and does its own erratic thing.
I've had to switch it off constantly today because even when I switch to using the trackpad on my MBP (Core2duo Nov '06 model) the pointer jumps about on the screen and worse still "clicks", on things which causes mayhem.
The suggestion of the USB power doesn't seem to affect me as all I have is the Apple aluminium keyboard plugged into my MBP. No other bluetooth devices being used or nearby. It's happened at 3 different locations too I can't blame interference from anything nearby
Shame as I had thought Apple had finally produced a "mouse" that was worth of their brand and reputation.
Message was edited by: Gilbertfield

Apple Magic Mouse and Headset

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Any idea
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Sorry to ressurect a semi-dead thread, but I'm having issues with this as well. Using my bluetooth headset and bluetooth mouse causes pandora to speed up and slow down all the time (really weird sounding) and then intermittant drops. I'm on a 2011 macbook pro with 16gb of ram and a 500gb ssd, 2.3ghz i7 etc etc. I don't really think I'm doing something that outside of the box, i mean I get that there are limits to how much data can be pushed through bluetooth, but you'd think that would be within reach... Can you prioritize the data such that the sound quality is never affected? I'd rather my mouse be a bit jumpy than the sound be all funky...

Irratic magic mouse behavior: Left handed user

Hello,
I have a magic mouse that I use on the left-hand side of my MacBook Pro and experience irratic mouse behavior and unexpected jumpiness - i.e. while working on a PowerPoint presentation, the screen jump to a different slide even when I'm not touching the mouse. The screen often jumps on its own even if I'm not typing or using the magic mouse. I've tried several fixes, including:
Setting up my preferences to Ignore trackpad when mouse is present
Setting up my preferences to Scrolling without intertia
Tryinf a couple of apps (Mountain Tweeks and MagicPrefs)
I'm wondering if my continued issues have to do with the fact that I'm using the mouse on the same side that I plug in my computer power cord and speakers.
I've search extensively for a solution to this issue and have been unable to solve it. Any insight would be appreciated.
Thanks!

Hi shelleyfromely,
The article below may be able to help you with this issue.
Click on the link below to see more details and screenshots.
I've quoted some helpful highlights for you:
Troubleshooting wireless mouse and keyboard issues
Make sure Bluetooth is turned on
If the "Show Bluetooth status in the menu bar" option is not enabled in the Bluetooth System Preferences, the Bluetooth icon will not display in the menu bar. Enable this option in System Preferences, then check the status of the Bluetooth icon in the upper right menu bar. If the Bluetooth icon does not appear in the menu bar, restart your computer.
Slide the On/Off switch on the bottom of your mouse to turn it on. Note: If the battery compartment cover is not installed properly the On/Off switch may not function correctly or may be difficult to operate. Remove the battery compartment cover and carefully reinstall it.
When your mouse is on and paired, and the batteries are charged, the indicator light glows steadily.
Check preferences
From the Apple () menu, choose System Preferences, then choose Bluetooth from the View menu. The Bluetooth preferences pane will list the Bluetooth devices paired with the computer, the status of the devices (paired or connected), and whether Bluetooth power is on or not.
Click the gear icon and choose "Connect" to connect a device that is powered on.
Keyboard or mouse intermittently stops responding
Click the mouse
Click the mouse once to reconnect it with your Mac. It may take a moment for the mouse to respond.
Check the battery level of the mouse. Choose System Preferences from the Apple (), then choose Mousefrom the View menu. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.
Check for signal interference
Wireless networks that operate on 2.4GHz may cause interference.
Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from the Mac if you suspect interference.
Keep wireless devices within 10 meters (33 feet) of the Mac.
Avoid putting metal objects between the device and the Mac.
Mouse does not track as expected (jittery, jumpy, slow, fast).
The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
I hope this information helps ....
Have a great day!
- Judy

Magic Mouse under Win7 - full functionalities

Dear all,
I don't have a choice - my company runs Win7.
Nevertheless, I don't want to miss my Magic Mouse and my Apple Keyboard that I know from my home devices.
To connect the Mouse with my Dell Nogebook hasn't been a challenge but, I miss functionalities like the move with fingers - so far only right & left (double) clicks work fine.
Can anybody help / advice what to do to obtain full functionalities of my Magic Mouse under Windows 7?
Thanks a lot in advance from Germany!

bluetooth connection is incredibly unreliable/intermittent when in Windows (I run Windows 7 64-bit and Boot Camp 4.0, and got both devices connected without any trouble via Bluetooth).
https://discussions.apple.com/thread/4079148
After much testing, I have found the cause of lagging/jumpiness on the Bluetooth Magic Mouse and Magic TrackPad in Boot Camp.
Hopefully this will help others:
The drivers for the Broadcom 802.11n Wireless Adapter have a setting called "Bluetooth Collaboration" that is Disabled by default. Enabling this option removes the problem instantly.
My Magic Trackpad now works flawlessly, even if I stand 6 metres from the machine. It now works just as well as under Mac OS. The setting can be found under:
Control Panel > Device Manager > Network Adapters > Broadcom 802.11n Network Adapter (right click and choose "Properties".
Under the "Advanced" tab, highlight the setting named "Bluetooth Collaboration", then change it to Enable. Then click OK.
I narrowed the problem down to the wireless card by disabling ALL startup services and processes for Windows, then re-enabling one by one.
As soon as I enabled the Windows Wireless Service, the problem came back.
Similarly, disabling the Wireless Card inside the Network and Sharing Center (or Device Manager) removes the problem.
This led me to believe it must be a driver issue with the wireless card, since the problem didn't occur with the Magic TrackPad under Mac OS, or on my mother's Windows 7 64-bit computer.
So when I went into the Driver Properties to check for an update, I found this setting about Bluetooth Collaboration.
All Apple notebooks use the Broadcom card (and have done for years), so this driver is installed for almost anybody using Boot Camp on an Apple notebook. I'd assume this problem would affect anybody using Boot Camp + wifi + a Bluetooth device.
Wireless Connection problem using windows in a Mac.

Using Magic Mouse under windows 7 (32/64)

Hello Apple;
it is my second issue after i solved the issue of duel OS (OSX & Win7), now every thing went good under win7 except the magic mouse, so when i open the Bluetooth and search the devices the system recognize the Magic mouse, but windows takes so long time connecting to Magic mouse, and finally it is not connected.
so how to solve this problem?

bluetooth connection is incredibly unreliable/intermittent when in Windows (I run Windows 7 64-bit and Boot Camp 4.0, and got both devices connected without any trouble via Bluetooth).
https://discussions.apple.com/thread/4079148
After much testing, I have found the cause of lagging/jumpiness on the Bluetooth Magic Mouse and Magic TrackPad in Boot Camp.
Hopefully this will help others:
The drivers for the Broadcom 802.11n Wireless Adapter have a setting called "Bluetooth Collaboration" that is Disabled by default. Enabling this option removes the problem instantly.
My Magic Trackpad now works flawlessly, even if I stand 6 metres from the machine. It now works just as well as under Mac OS. The setting can be found under:
Control Panel > Device Manager > Network Adapters > Broadcom 802.11n Network Adapter (right click and choose "Properties".
Under the "Advanced" tab, highlight the setting named "Bluetooth Collaboration", then change it to Enable. Then click OK.
I narrowed the problem down to the wireless card by disabling ALL startup services and processes for Windows, then re-enabling one by one.
As soon as I enabled the Windows Wireless Service, the problem came back.
Similarly, disabling the Wireless Card inside the Network and Sharing Center (or Device Manager) removes the problem.
This led me to believe it must be a driver issue with the wireless card, since the problem didn't occur with the Magic TrackPad under Mac OS, or on my mother's Windows 7 64-bit computer.
So when I went into the Driver Properties to check for an update, I found this setting about Bluetooth Collaboration.
All Apple notebooks use the Broadcom card (and have done for years), so this driver is installed for almost anybody using Boot Camp on an Apple notebook. I'd assume this problem would affect anybody using Boot Camp + wifi + a Bluetooth device.
Wireless Connection problem using windows in a Mac.

Magic Mouse not not able to open folders or files

Magic Mouse not able to open folders or files on desk top. I can drag folders around but not able to open either with a double or single click of the mouse.
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Hey there kwilli2,
It sounds like your mouse left click is not functioning correctly. I have a couple of things to recommend and see what might be happening. First check in the Universal Access preferences pane to see if either, the double click speed is set to high.
From the Apple () menu, choose System Preferences.
From the View menu, choose Universal Access.
Click the Mouse & Trackpad tab.
For Magic Mouse, click Mouse Options to show these slider controls:
Adjust the sliders to your preference for double-click and scrolling speeds.
From: Magic Trackpad and Magic Mouse: How to adjust double-click and scrolling speed in Lion
http://support.apple.com/kb/ht4930
If lowering the double click speed does not resolve the issue, I would next try these troubleshooting steps in this article named:
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/ts3048
Mouse buttons do not work as expected.
The Mouse preference pane allows users to customize the mouse features to meet their needs.
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Thank you for using Apple Support Communities.
Cheers,
Sterling

My Magic Mouse is not moving the pointer on the screen but it allows me to scroll up and down by sliding my fingers on the mouse.

My Magic Mouse is not moving the pointer on screen. However, it is allowing me to scroll text up and down by dragging my fingers on the mouse. How can I recover full use? I am using a MacBook Pro with Mavericks. All indications are that the mouse is connected through the Bluetooth connection and the batteries have significant life in them.

Have you tried this:
http://support.apple.com/kb/TS3048?viewlocale=en_US&locale=en_US#7
Mouse does not track as expected (jittery, jumpy, slow, fast).
The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.

Cant use scroll on magic mouse

I just bought the mouse and set it up exactly how it said to. The mouse clicks and moves on the screen but the touch features do not work. I have OSX 10.5.8 and i put the magic mouse software update 1.0 on, but it still does not work. The system preferences window also does not show the same options that are on the instructions. Any help Please??

Note that the update doesn't take affect until after you boot. If you rebooted and it doesn't work, try the update again from here.
http://support.apple.com/kb/DL951
Follow these direction here:
http://support.apple.com/kb/HT3925
Regards,
Captfred

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Hi, I just got new macbook pro 15 with retina. I was not sure how much it affects on macbook's battery while using the Magic Trackpad or Magic mouse. If it affects indeed then how much...thanks...

You are using Bluetooth if you have got a Magic Trackpad, so it affects the battery. However, it's not a big difference respecting to using the built-in trackpad or a USB mouse, so I wouldn't worry

Magic Mouse stutters when 27" Apple Cinema Display connected

I have a 2011 MacBook Pro and 27" Apple LED Cinema Display, and a Mighty Mouse. All purchased 2 weeks ago.
When I work with the 27" display connected, the Mighty Mouse's performance is intolerable. It jerks, stutters and jumps all over the place. it will work fine for a short period time (30 seconds) and then become jerky and stutter all over the place for 5 seconds.
This does not happen when the display is disconnected.
To ensure it wasn't a software issue, I used Boot Camp to run Windows 7. The problem is the same in Windows. Again, when I disconnect the display and use my laptop's screen, the problem goes away.
Some people have suggested that it may be interference from 2.4Ghz wireless networks and recommended to switch to 5Ghz. However, turning my router off did not help.
I tried positioning the mouse less than 2 inches away from the laptop, both in open & closed-lid mode. Again, the problem remains.
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*Is there known interference between the 27" Display and Bluetooth devices such as my Magic Mouse?*

thv2011,
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http://support.apple.com/kb/HT1365
Captfred

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I've got to Mac's on one desk, currently I am using a magic mouse with the one, if i pair a second one with the other mac will the 2 interfere with each other.
Message was edited by: Freddie Herbst

Fotwartistry wrote:
I have it set to natural but it's working the opposite.
Actually, that's correct. "Natural" is the opposite of the "normal" scrolling that you would be accustomed to, so it's working just as it should. To get "normal" scrolling back, just uncheck the "scroll direction: natural" checkbox and you should be good.
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Magic Mouse affecting Wi-Fi Connexion

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