Magic Mouse Error
I have just bought a magic mouse and have done the necessary updates - however on system preferences it will not now allow me to click on 'Mouse' to make any changes. If I hover over the icon it says - "your access to this preference has been restricted" I am the only user on this Mac and am the administrator. I have tried going to to the reseller and they couldn't help...
Hi
I have tried both suggestions - even downloaded a bit of software called MagicPrefs which has worked for a while and then...it has now locked me out of that application!!
Similar Messages
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Hi all,
I've bought the new magic mouse, thinking that it will be probably more efficient than the mighty mouse.
I really like the mighty mouse but i needed to change several times because of the ball which was out of order quite fast. ( i must have used 5 or 6 of it!!!).
After understanding the magic mouse have not all the functionalities of the mighty mouse (only 2 buttons), i've still found it quite interesting, until 2 or 3 days ago when it began to have strange behavior.
I can not hardly move folders, or mails for example from one mailbox to another one.
It is really difficult to select a part a document.
I am really surprised the item is working so badly.
Does anybody have also some gesture errors?
CordiallyI am having the same problems. Slow track speed, loss of communication with the computer. I even moved my computer to my desktop and it has made no change. Hopefully Apple will see this and update the firmware or something to make this mouse work.
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OSX 10.5, Boot Camp, XP, Magic Mouse, Device Mgr Code 43 error on Bluetooth
I'm running Boot Camp and XP on my MacBook Pro (OSX 10.5) and my Bluetooth has stopped working - on the Device Manager I'm getting a yellow '!' next to the "Apple Built-in Bluetooth" symbol in the Device Manager which reports that Windows has stopped the Bluetooth device because it has problems (Code 43).
This is how it happened...I had a Logitech mouse that wasn't working vey well so I bought the Magic Mouse (at enormous cost!!!). I installed it on the Mac OS no problem but when it came to run it on XP, although it could see the mouse and pair to it, when you moved the mouse the pointer on the screen wouldn't move.
I then found out about the Boot Camp 2.2 update which I installed okay. In fact this cured a problem I had had with the tab key on my wireless keyboard erroneously giving a '-' sign. However, it did not make the mouse work so I tried removing all the old Logitech software and drivers at which point Bluetooth stopped working completely giving the error described above.
Has anyone any idea how I can get this fixed? Any help much appreciated.
NigelI got this to work. I found that restarting didn't make any difference but the problem seemed to be such a low-level hardware issue that I tried switching the Mac off (and removing the battery for good measure) and then restarting XP again worked. When I did this, I got a message saying that the machine had found lots new hardware starting with the 'Microsoft BT Emulator'.
The mouse still doesn't give me all the functions I have with the Mac OS but that's fine as far as I'm concerned. -
please help
It sounds like you have assigned the primary click on the trackpad to something else, perhaps a gesture.
Use your mouse, login and then open the Trackpad preference pane and see how you have the interface configured.
Oh and you can have both the Magic Mouse and Magic Trackpad powered up and working at the same time. No need to keep moving batteries around.
Tom -
How I got the Bluetooth Magic mouse and Aluminum keyboard to work in XP
NOTE: The following steps fixed my issue. I thought I would share what worked for me but I really don't ever visit these discussion groups. I used a combination of Sysinternal tools to isolate what was causing my issue and rectified it.
I couldn't for the life of me get the bluetooth magic mouse and keyboard working in a bootcamp'd windows xp. Here are the steps that I performed to finally get it to work. The assumptions are that you are running a clean XP build with SP3 and all windows updates installed.
1. Using a USB mouse and keyboard. Insert the OS X install disc into the drive and run through the bootcamp drivers install. (These steps are outlined at Page 12 in the Apple Boot Camp Installation Guide: http://manuals.info.apple.com/en/bootcampinstall-setup.pdf). Let the installers run per apple instructions in the bootcamp installation guide. At the end it will want to reboot. Reboot the system.
2. After the system reboots login and run the Apple Software Update utility to update from bootcamp 3.1 to 3.2. It will run through a bunch of installers and ask to reboot at the end. Reboot.
3. After the system reboots login and go to start=>run and type "services.msc" to bring up the services control panel.
4. Double-click the "Bluetooth Support Service" to open the properties.
5. Go to the "log on" tab and look to see what is set. If it is set to "NT Authority\LocalService" then click above it to change to "Local System account." Then click "OK." It will tell you the changes won't take effect until the service is restarted. No worries.
6. You will be back in the main services control panel. Make sure the "Bluetooth Support Service" is highlighted and look up to the left and select "restart the service."
7. Close all the open windows and then go to start=>run and type "control panel" and hit enter.
8. Double-click the "Bluetooth devices" control panel applet and follow the Apple instructions provided on Page 18 of the guide referred to earlier. Start with the mouse first. Stop when done with the mouse and don't continue on to the keyboard yet.
9. At this point my mouse was "installed" but did not show "connected" in the bluetooth devices applet. I then highlighted the mouse and clicked the "properties" button down to the right.
10. Once in the properties of the mouse I selected the "services" tab. My issue before making the switch to "Local System" account for the Bluetooth services was then when I tried to click the check box to enable "Drivers for keyboard, mice, etc (HID)" I would get an "access denied" error. Now that the switch has been made you should be able to click that check box without error. Click OK after enabling.
11. You will suddenly see systray (lower right of the screen where the clock is) saying that new hardware has been detected and enabled. Once this is all done you will see "connected" below the device in the Bluetooth applet. Give your mouse a go. It should be working now. Sweet!
12. Follow the steps in the Apple guide for your keyboard. This should work too now. Sweet!
Best of luck.It depends on how far it is and how thick your walls are. If there plasterboard partitions and only 10 feet apart then probably.
If you have a mobile phone with bluetooth, then try sending the computer a picture of file from similar distances to that you intend using the keyboard, if it works then a bluetooth keyboard and mouse should. -
Mac Mini: either Magic Mouse OR Keyboard won't pair at startup
OK I'm stumped and apparently Apple Support is stumped too. I have a problem with my new Mac mini. It will not pair to both my wirelesss keyboard and Magic Mouse on startup. I have an old white "Wireless Keyboard," sometimes referred to as the Bluetooth Keyboard. It's about 6 years old, I purchased it in 2006 with a late Power Mac G5 Quad. It worked great.
But now I just bought a new Mac mini, i7 2.7Ghz, running all current updates to MacOS X 10.7.4. I paired the new Magic Mouse and the Wireless Keyboard just fine. But on every reboot, the keyboard would not pair, it would always go to the Bluetooth Assistant and say no keyboard was attached. I would have to turn the keyboard power switch on and off, usually a couple of times, before it would recognize it. Sometimes I even had to go to the bluetooth menu item and manually Connect the keyboard.
I called Apple tech support under warranty, we tried many things like deleting the bluetooth settings and recreating them, even turning the mini off and pulling the power cord for 30 sec (lol wut). But nothing would work. The Apple tech said, oh well, it's an old product, the higher level tech says it's not supported. Live with it.
But NOW I have just the opposite problem. Sometimes my Magic Mouse won't pair and the keyboard will. So obviously there is no technical reason why this mini won't pair with the keyboard on boot, it IS supported. But invariabley one device or the other, either the keyboard OR the Magic Mouse will not pair at startup. This is particularly a pain if the mouse won't pair, I have to keep a USB mouse plugged in so I can use the bluetooth menu to Connect. Now this is insane. I have to use a USB mouse to connect my wireless mouse.
So, Apple Support didn't have any ideas. Maybe someone else has some ideas. I don't see any reason why my new Mac mini won't pair with both bluetooth devices at boot time. It should work.
Also I have a few gripes with the Magic Mouse, I'll toss those in too. Wow it burns batteries fast. I bought some Duracell NiMH rechargeables and a recharger, this added considerable cost to the product. But mostly I am having some sort of ergonomic problem. I am constantly doing something that causes the Dashboard to come up, even though I only have one finger on top of the mouse. I also occasionally pull up the "show all windows" feature of an app, which slows things down pulling up the windows unnecessarily and then me going back. I must be activating a two finger gesture with one finger on the side. I don't know how to prevent this, or even where I'd turn them off.
But even worse, I am geting tendonitis or carpal tunnel syndrome or something, due to the way this mouse has to be operated. I have never had this problem in my life. It seems that I am constantly holding up my index finger so I can right click. This is causing strain in my hands, and soreness. You can't right click with both fingers on the mouse. Or at least, I have never been able to. I just don't seem to be able to run this mouse well. If anyone has some tips, I would sure like to hear them. I like the scrolling gestures but I hate how it right-clicks and how it accidentally double-clicks. Oh someone please help save my wrist and tendons!
I liked the Mighty Mouse a lot, once I figured out how to clean the roller. But apparently it will not work with the Mac mini. I can pair it but it will only move up and down, it will not move the cursor left or right. Weird. I would use the old Mighty Mouse if I could get it to pair.I have exact same problem. Mid 2010 mac mini Intel core 2 duo. Have Trackpad and silver bluetooth keyboard (both bought about a year ago). Suddenly today, Track pad stops working, keyboard was fine. After much futzing with computer and keyboard/trackpad restarts, etc, I was able to pair the track pad, but keyboard is no longer found by the mini. Once trackpad is paired, I can use it as a mouse, but none of the trackpad configurations for gestures work, and things like dragging a window around the screen is choppy, indicating I would think a spotty connection between trackpad and computer.
I also have a macbook pro that's about 3 years old, and both track pad and bluetooth keyboard pair up with this without any problem at all, so it's not the bluetooth devices.
when looking at the console of the mini, I get PAGES of errors for today, with things like 'can't get battery percentage", [BNBTrackpadDevice] getReport returned error .... for reportID ...., thousands of lines of ***Missing version string for product ****
Also, mini can't find the iPhone 3gs, the laptop or the iPad when trying to pair.
I'd say there's an issue with the Bluetooth controller or hardware, but if anyone else has had a similar experience and fixed it, please chime in. -
Magic mouse stopped working after upgrading to Mountain Lion 10.8.5
Today I upgraded Mountain Lion to 10.8.5 (via the App Store) on my newest iMac. First of all, immediately after the upgrade restart, my USB keyboard (which I prefer because I want the keypad) wasn't recognised; now, on the new Magic Mouse (which came with the iMac) the left and middle click are not being recognised. Whichever side I click, I just get the seconary click pop up box as if I were right clicking. I have checked the mouse settings -- everything is fine; I have checked the batteries -- they are fine; I have rebooted, to no avail.
So I've had to resort to an old USB mouse.
Can anyone help? I'm pretty fed up about having paid for a mouse that I can't use.
ThanksForgot to mention that the scroll stopped, too! (Good job I hadn't thrown away old faithful mouse!)
However, it's an intermittent fault so I could be tempted to think it's the mouse itself, if it hadn't happened immediately after I upgraded and if the upgrade it hadn't thrown up the keyboard error message, too.
I'll try the Combo (and I have Time Machine running on the whole system so can restore, if necessary).
I'll report back. Thanks for all your help. -
Why does only my magic mouse work with 10.6.8 update?!!!
Hi. Ever since updating my software to 10.6.8, the ONLY mouse I can use is the Magic Mouse - ANYTHING ELSE I try and use, wireless or not, will cause my computer to crash. I get asked to turn it off and back on. As soon as I try another mouse, I get a black curtain go down my screen and the message comes up. I have been getting these Kernal Panic things also when I start up with another mouse connected. I HATE THE MAGIC MOUSE! And now I am being forced to use it. Is Apple serious about this? It's ridiculous. I can't work properly with this mouse. HELP!!!!! Is there going to be any fix?
If your HP is networked and using Bonjour as a protocol, then the 10.6.8 update made some changes to the core backend services such as Bonjour and this could be causing the error. With the job in error in the print queue, you can highlight the job (click once to select it) and then press the Job Info button (the blue circle with the white I inside). Doing this will give more information about the problem. You can post that information back here so we can advise what steps to take next.
If the printer is connected to the Mac via USB then you may just need to remove the existing print queue, by opening Print & Fax and selecting the HP and then pressing the minus button. With the queue removed you can then click the plus button to add the queue again, selecting the HP in the Default Add Printer view. -
Running Boot Camp in Windows 7 with Bluetooth Wireless Keyboard and Wireless Magic Mouse
NOTE: I was installing a fresh copy of Windows 7 Professional on a 27" iMac mid-2010 with a Processor Speed of 2.93 GHz, a Core i7 Processor Type, a Quad Core Processor Configuration, 8GB RAM, and a ATI Radeon HD 5750 Graphics Card. I run Snow Leopard so it is a 64-bit OS. I have a Wireless Keyboard and Wireless Magic Mouse as well. In order to install Windows 7 you need a Wired Keyboard and Mouse. You will also need a Wired Keyboard and Wired Mouse to update Boot Camp.
Updating Boot Camp Assistant (VERY IMPORTANT)
First, plug in a wired keyboard and wired mouse. The Boot Camp Assistant version that came with my iMac was 3.0 so I upgraded it to 3.1 and then to 3.2. I'm not sure if only the upgrade to 3.1 is necessary, but I took it a step further. I was told by Apple Tech Support that you first needed to upgrade to version 3.1 before being able to upgrade to 3.2 These upgrades will not be found using Software Update on the Mac. However, they can be found at http://support.apple.com/downloads/#macoscomponents
They also have software updates for 32-bit machines as well and MacBook Pro updates.
NOTE: Before updating the version of Boot Camp, but after installing Windows 7 and after putting in the Mac OS X Install DVD to run Setup.exe to download the Mac drivers, run Software Update for the Mac while logged into Windows 7 by clicking on Start - All Programs - Software Update for any additional updates.
Next I installed Boot Camp Software Update 3.1 for Windows 64 bit found at http://support.apple.com/kb/DL1336
I then ran Software Update for the Mac while logged into Windows 7 by clicking on Start - All Programs - Software Update
Then I installed Boot Camp Software Update 3.2 for Windows 64 bit found at http://support.apple.com/kb/DL979
I then installed Boot Camp 3.2 Update for iMac (early 2011) found at http://support.apple.com/kb/DL979 but I'm not sure if this was necessary.
Once Boot Camp 3.2 has been installed I ran Software Update for the Mac again while logged into WIndows 7 to make sure I had all the updates.
Configuring a Bluetooth device on a Windows-based computer
(from http://support.microsoft.com/kb/952818)
How to make sure that the Bluetooth service is started (MY COMPUTER WAS ALREADY SET UP TO RUN BLUETOOTH, SO THE NEXT 8 STEPS COULD BE OPTIONAL)
Open the Microsoft Management Console (MMC) snap-in for Services. To do this, follow these steps.
Windows Vista or Windows 7Windows XP
Click Start, and then click Run.
Copy and then paste (or type) the following command in the Open box, and then press ENTER:services.msc
Click Start , copy and then paste (or type) the following command in the Start Searchbox, and then press ENTER:services.msc
In the Programs list, click Services.
If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
Double-click the Bluetooth Support service.
If the Bluetooth Support service is stopped, click Start.
On the Startup type list, click Automatic.
Click the Log On tab.
Click Local System account.
Click OK.
If you prompted to restart the computer, click Yes.
How to connect the Bluetooth device to the computer
1. First off, you need to go into Mac OS and remove the keyboard and mouse from your Bluetooth settings entirely. You'll add them back in later (see 9) below).
2. Boot into Windows using a USB connected Mouse and Keyboard.
3. Go to Control Panel – Hardware and Sound – Device and Printers – Add a Device
4. Turn on the Mouse to send out a signal and once it sees it select it to be paired to the computer
5. Run 3.) again except select the keyboard.
6. Turn on the Keyboard to send out a signal and once it sees it select it to be paired to the computer by typing in the 8 digit number into the wireless keyboard and hit ENTER/RETURN.
7. To see if everything was added go to Devices and Printers and see if they were added to the list.
8. Shutdown Windows 7 and Restart using Mac OSX. If you adjusted the Boot Camp settings while in Windows 7 you will see a Boot Camp icon in the system tray located at the bottom right of the screen. From here you can logoff and reboot in Mac OSX. If you don't, do a RESTART and hold the Option key down after hearing the GONG and select the Mac HD option while logging in. Now it's time to add back the wireless mouse and keyboard to be recognized by your Mac.
9. Go to System Preferences – Internet and Wireless – Bluetooth
10. Hit the “+” button to launch the Bluetooth Setup Assistant to find the devices sending out the signal.
11. Highlight the device found and hit “Continue”
12. Do this for both the keyboard and mouse. You will be prompted to type in the 8 digit code into the wireless keyboard in order to pair it with your computer.
13. Click on the pinwheel next to the “-“ sign to rename the wireless devices if you'd like.
I then logged back into Windows 7 to see if the mouse and keyboard were functional and had no problems. For some reason, Windows has problems pairing bluetooth devices that are already paired under a Mac OSX. Many people have updated Boot Camp, yet still were not able to pair their wireless devices because they didn't break the Bluetooth connection on the Mac side first. So both steps are necessary (1) Updating to at least Boot Camp 3.1 if not 3.2 and (2) Deleting the Wireless mouse and keyboard link while running Mac OSX before trying to pair them in a Windows OS.I found the answers by trial and errors.
@ is obtained by CTRL + OPT + 2
# is obtained by CTRL + OPT + 3
(without shift or caps lock)
These two signs are critical and I fail to understand why this information is not readily available from the help function or from the Apple support.
Jean-Philippe -
Ugly issue with my Magic Mouse
I have a Magic Mouse that has work essentially flawlessly for quite a while.
I run VMware Fusion so I can run Windows XP and the Magic Mouse worked great there as well. Tonight I was trying something and I told VMware Fusion to connect the Apple Bluetooth USB Host Controller to Windows XP. Well, at this point my Magic Mouse connectivity stopped and man did my troubles begin.
I quickly told Vmware to disconnect the USB Host Controller from Windows but this hasn't fixed my new issues with the Magic Mouse. At this point my Magic Mouse is barely functional.
The symptoms are this:
- If I disconnect the mouse using the tool bar blue tooth indicator and then reconnect it, the blue tooth indicator says the mouse is connected but it doesn't work. I have to physically power down the mouse and back on before it work.
- When it does kinda work, the mouse at times "jumps" across the screen so I have to be very careful how quickly I move it at times.
- The multi-touch scroll feature no longer works. It worked in Windows XP as well ... not any more.
- When I click on the bluetooth icon and try to bring up the Mouse Properties it takes QUITE a long time.
When I try to get the system to "discover" the mouse again, it can take quite a long time and the following shows up in the Console App:
10/7/10 2:32:58 AM kernel [0e65d000][BNBMouseDevice::init][54] init is complete
10/7/10 2:32:59 AM kernel [0e65d000][BNBMouseDevice::handleStart][54] Done
10/7/10 2:32:59 AM kernel [10ee2880][AppleMultitouchDevice::start] entered
10/7/10 2:32:59 AM kernel [0f5f3900][AppleMultitouchHIDEventDriver::start] entered
10/7/10 2:33:02 AM kernel [BNBMouseDevice][waitForData][d8-30-62-38-b8-ff] Timeout waiting for data
10/7/10 2:33:02 AM kernel [BNBMouseDevice][getExtendedReport] getReport returned error e00002d6
10/7/10 2:33:02 AM kernel [BNBMouseDevice][updateBatteryLevel] Couldn't get battery percentage from device
10/7/10 2:33:06 AM kernel [BNBMouseDevice][waitForData][d8-30-62-38-b8-ff] Timeout waiting for data
10/7/10 2:33:06 AM kernel [0e65d000][BNBMouseDevice::_simpleGetReport][54] ERROR: getReport returned error 0xe00002d6
10/7/10 2:33:06 AM kernel [0e65d000][BNBMouseDevice::_getMultitouchReport][54] Bad argument: *length is 0
10/7/10 2:33:06 AM kernel [10ee2880][AppleMultitouchDevice::_deviceGetReportWithLookUp] ERROR: getMultitouchReport returned error 0xe00002c2
10/7/10 2:33:09 AM kernel [BNBMouseDevice][waitForData][d8-30-62-38-b8-ff] Timeout waiting for data
10/7/10 2:33:09 AM kernel [BNBMouseDevice][getExtendedReport] getReport returned error e00002d6
10/7/10 2:33:09 AM kernel [BNBMouseDevice][updateBatteryLevel] Couldn't get battery percentage from device
10/7/10 2:33:13 AM kernel [BNBMouseDevice][waitForData][d8-30-62-38-b8-ff] Timeout waiting for data
10/7/10 2:33:13 AM kernel [0e65d000][BNBMouseDevice::_simpleGetReport][54] ERROR: getReport returned error 0xe00002d6
10/7/10 2:33:13 AM kernel [0e65d000][BNBMouseDevice::_getMultitouchReport][54] Bad argument: *length is 0
10/7/10 2:33:13 AM kernel [10ee2880][AppleMultitouchDevice::_deviceGetReportWithLookUp] ERROR: getMultitouchReport returned error 0xe00002c2
10/7/10 2:33:17 AM kernel [BNBMouseDevice][waitForData][d8-30-62-38-b8-ff] Timeout waiting for data
10/7/10 2:33:17 AM kernel [0e65d000][BNBMouseDevice::_simpleGetReport][54] ERROR: getReport returned error 0xe00002d6
<snip>
I want my Magic Mouse back !!!!
Any idea anyone ?
P.S. I'm sssssoooo freak'n mad to VMware right now.Sounds to me like you have one of several issues going on there.
You may have a lot of interference in the same frequency as your bluetooth device.
Or - you may have a bad bluetooth transceiver in either your mouse or your computer.
Take the mouse to another computer with bluetooth on it and sync it to that - if it works fine then your computer or your environment is the culprit there ( um this assumes that you took your mouse to another location, say your friends house where the interference threshold is bound to be different than at your house), and you should then take your computer out of the house for the day, and see how the mouse works away from home.
If the mouse is bad - you will have issues if you take it to another location - replace it - check warranty
If you think is is your house / place you have your computer, that may contain an the interference that messes with your mouse:
Try turning everything off you can think of in your house / office, and see if it gets better. Also - a big one - make sure that your computer and mouse are not to close to any speakers / etc, as they do have a magnetic field that could cause a mess with bluetooth mice. (rare but it happens)
As you can see in your error message:
10/7/10 2:32:59 AM kernel 0f5f3900AppleMultitouchHIDEventDriver::start entered
10/7/10 2:33:02 AM kernel BNBMouseDevicewaitForDatad8-30-62-38-b8-ff Timeout waiting for data
10/7/10 2:33:02 AM kernel BNBMouseDevicegetExtendedReport getReport returned error e00002d6
it made a connection - then timed out -
Also check the silly things - like are the batteries dead?
Last thing I can think of - is to delete the mouse all together, then re-discover it -
Um - after replacing the batteries of coursse - just to be SURE.
Then you can turn everything back on in vmware etc - you may also want to make sure that you have the latest version and additions etc installed.
Good luck! -
Apple Magic Mouse and kernel panics?
I bought the new Apple Magic Mouse a few days ago and since day one I am getting random kernel panics. I've switched back to my old Apple Might Mouse and everything seems to work just fine.
I am using a Macbook Pro 2.4MHz Intel Core 2 Duo, 4GB 1067MHz DDR3.
Apple's Magic Mouse was installed without the 'Wireless Mouse Software Update 1.0', cause my MacBook Pro was already running Mac OS X Version 10.6.2 (without any kernel panics).
Here is one of the kernel's panic log file:
Sat Nov 21 04:01:19 2009
panic(cpu 0 caller 0x2a7ac2): Kernel trap at 0x012045f1, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0xb0677879, CR3: 0x00100000, CR4: 0x000006e0
EAX: 0x00000031, EBX: 0x0809fb40, ECX: 0x00000001, EDX: 0x00000400
CR2: 0xb0677879, EBP: 0x5833bc48, ESI: 0x080a0800, EDI: 0x0120eec8
EFL: 0x00010002, EIP: 0x012045f1, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5833ba38 : 0x21b2bd (0x5cf868 0x5833ba6c 0x223719 0x0)
0x5833ba88 : 0x2a7ac2 (0x591c30 0x12045f1 0xe 0x591dfa)
0x5833bb68 : 0x29d968 (0x5833bb80 0x4419703 0x5833bc48 0x12045f1)
0x5833bb78 : 0x12045f1 (0xe 0x48 0x6660010 0xffff0010)
0x5833bc48 : 0x11fcca4 (0x81e0a4 0x5 0x80a0800 0x0)
0x5833bd28 : 0x11fe4db (0xba435d28 0x80001068 0x0 0x0)
0x5833bdf8 : 0x2a8a3c (0xffffffff 0x7fffffff 0x10 0x202)
0x5833be18 : 0x225527 (0x0 0xba11a28d 0x1068 0x84bc68)
0x5833be78 : 0x2262fd (0x1 0x80c6b7c 0x7f4ec58 0x8d0b7a8)
0x5833bee8 : 0x226f11 (0x80c6b98 0x0 0xc00770a6 0x1068)
0x5833bf58 : 0x226f92 (0x22f88a 0x863ea0 0x0 0x2a0596)
0x5833bf78 : 0x22fa24 (0x22f88a 0x863ea0 0x0 0x0)
0x5833bfc8 : 0x29d68c (0x863ea0 0x0 0x10 0x8707ea4)
Kernel Extensions in backtrace (with dependencies):
com.apple.driver.AppleIntelCPUPowerManagement(96.0.0)@0x11fb000->0x1215fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
10C540
Kernel version:
Darwin Kernel Version 10.2.0: Tue Nov 3 10:37:10 PST 2009; root:xnu-1486.2.11~1/RELEASE_I386
System model name: MacBookPro5,1 (Mac-F42D86C8)
System uptime in nanoseconds: 18041987896475
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0x1047000, size 0x12288) - last unloaded 96649228552
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.2d0 - last loaded 31267223064
com.apple.driver.AppleBluetoothMultitouch 30.9
com.apple.driver.AGPM 100.9.3
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUpstreamUserClient 3.1.0
com.apple.driver.AppleHDA 1.7.9a4
com.apple.kext.AppleSMCLMU 1.4.5d1
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.NVSMU 2.1.8
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.iokit.CHUDUtils 201
com.apple.iokit.CHUDProf 212
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleGraphicsControl 2.8.16
com.apple.driver.AppleMikeyDriver 1.7.9a4
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.driver.ACPISMCPlatformPlugin 4.0.1d0
com.apple.GeForce 6.0.6
com.apple.driver.AppleLPC 1.4.9
com.apple.driver.AppleUSBTCButtons 1.8.0b4
com.apple.driver.AppleUSBTCKeyboard 1.8.0b4
com.apple.driver.AppleIRController 251.1.4
com.apple.iokit.SCSITaskUserClient 2.6.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AirPortBrcm43xx 411.91.20
com.apple.iokit.IOAHCIBlockStorage 1.6.0
com.apple.driver.AppleFWOHCI 4.4.0
com.apple.nvenet 1.0.69
com.apple.driver.AppleAHCIPort 2.0.1
com.apple.driver.AppleUSBHub 3.8.4
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleUSBOHCI 3.7.5
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 96.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 96.0.0
com.apple.driver.AppleMultitouchDriver 204.9
com.apple.driver.IOBluetoothHIDDriver 2.2.4f3
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.DspFuncLib 1.7.9a4
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.nvidia.nv50hal 6.0.6
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.4f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.CHUDKernLib 203
com.apple.iokit.IOAudioFamily 1.7.2fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 1.7.9a4
com.apple.iokit.IOHDAFamily 1.7.9a4
com.apple.driver.AppleSMBusController 1.0.4d0
com.apple.driver.AppleSMBusPCI 1.0.4d0
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.0.1d0
com.apple.NVDAResman 6.0.6
com.apple.iokit.IONDRVSupport 2.0
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.driver.AppleUSBMultitouch 204.9
com.apple.driver.BroadcomUSBBluetoothHCIController 2.2.4f3
com.apple.driver.AppleUSBBluetoothHCIController 2.2.4f3
com.apple.iokit.IOBluetoothFamily 2.2.4f3
com.apple.iokit.IOUSBHIDDriver 3.8.4
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.iokit.IOUSBMassStorageClass 2.5.1
com.apple.driver.AppleUSBMergeNub 3.8.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOAHCISerialATAPI 1.2.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.0
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IO80211Family 310.6
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.IOAHCIFamily 2.0.2
com.apple.iokit.IOUSBUserClient 3.8.5
com.apple.iokit.IOUSBFamily 3.8.5
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Does anyone might have the same problem?
Is it really the Apple Magic Mouse fault?
Thanks a lot in advance!
ThomasHello tom:
Welcome to Apple discussions.
Be sure you have all the software updates installed:
http://www.apple.com/downloads/macosx/apple/firmware_hardware/wirelessmousesoftw areupdate10forsnowleopard.html
If that does not help, I would contact Apple and ask for a replacement.
Barry -
Hello, I've recently installed Snow Leopard, and encountered the dreaded problem of the magic mouse. It will not scroll and be properly detected as a bluetooth mouse on my system.
I've tried everything in this topic : http://discussions.info.apple.com/thread.jspa?threadID=2383403
At one point it was working properly then I got this message on startup:
*System Extension Cannot be used*
+The system externsion "/System/Library/Extensions/AppleBluetoothMultitouch.kext" was installed improperly and cannot be used. Please try reinstalling it, or contact the product's vendor for an update"+
Now, I'm stuck with a two button mouse. Does anyone have this kext file ? Or a possible fix to solve this annoying issue ? I would be forever grateful.I´m having a similar thing, no error message, though.
The mouse does not do any scrolling etc, only left + right click.
Can´t install the "WirelessMouseSoftware", the installer says there´s a later version of this software already installed... -
I have consistent problems with my magic mouse scrolling vertically on its own, i.e. when I'm not even touching the top portion of the mouse. Anyone else experience this? Any suggestions?
I have this same problem. I have verified that it is not caused by my hand touching the mouse in any way. I can reproduce it every time. It is especially pronounced in MS Powerpoint. This reproduces it: Turn on scrolling with momentum in the system settings. In PPT, find a slide with several objects on it. Select one of the objects by clicking on it, lift your fingers and then quickly move the mouse. The app will scroll in the direction you moved the mouse. Of course make sure your hand is only touching the sides of the mouse. I can reproduce this 8 out of 10 tries with my mouse. Makes the mouse unusable in PPT. Turning off scrolling with momentum reduces the frequency and overall effect of the bug. Apple really needs to fix this. FYI: 1) My mouse is one of the very early ones. Purchased it within a few days of them arriving in the stores. 2) I've had the same problem with TWO MacBook pros the last generation and my new i7 based pro. 3) I have verified it has nothing to do with my hand accidentally touching the mouse in any way. Sorry, can't blame it on user error. Apple, please help with this. The mouse is way too expensive to have this kind of problem.
-
Safari update - problem with magic mouse
Hi all, I recently installed safari update to 5.1 (6534.50) on a mabbook pro OS X 10.6.8. Ever since update, I've been experiencing the problem with safari reloading pages and kicking me out of websites that use flash player (back to log-in screen). I can deal with that by using another browser, however the update has really messed up my magic mouse. At first, every time I put my macbook to sleep or shut it off, the mouse would stop responding when I woke the mac up. I would have to disconnect the mouse and reconnect. But this was really eating up my batteries, so this morning I shut the mouse off when I put the mac to sleep. Now it won't connect at all. Anybody have any suggestions? Thanks in advance for your help!
Thanks Carolyn and Barry,
I did what Carolyn suggested - moving the .plist file into the trash. I have not resetting the PRAM or SMC yet.
When I go to system preferences>Bluetooth, I get a screen that says:
Bluetooth power is off. To use Bluetooth, first you must turn it on. (Note - my mouse is turned on)
Both ON and DISCOVERABLE are checked.
In the middle of the screen, it says No Devices (Set Up New Device...)
When I select set up new device, it finds my device and attempts to pair but is unsuccessful.
Resetting the SMC and PRAM scares me. After reading the links that Carolyn provided, I remembered another weird issue I had with my mac shortly before the update and mouse issue. For some reason, my clock suddenly became out of sync and I was on a 2000 date. I got an error message and reset the clock manually. Could this be the cause of my mouse issue? I feel like every step I've taken to get my mouse working again has made the problem just a little bigger!
Thanks again for helping me!
Judy -
Magic Mouse beyond bizarre behaviour Snow Leopard imac
I have a peculiar problem with my Magic Mouse. I have an imac which is about 18 months old .The O.S. is Snow Leopard 6.2. No problems until 2 or 3 months ago when the cursor started to vanish and would only reappear when I hung it over the Safari browser.. ?.
I attempted the fixes that seemed closest to the problem from the discussions pages and gave up - none worked. I bought the latest Magic Mouse a week ago. Same problem. It's almost certainly, 'operator error', but it seems that it's a glitch no one else has encountered. I would appreciate any thoughts on this.
Thank you
Roger Faversham
UKThe ball is dirty, they have a history of accumulating dirt and grime on them so that's my best guess. When I used one what worked well was rolling the ball very very vigorously on a white sheet of paper on a hard flat surface. Do this for about 60 seconds then see if that took care of it.
NOTE: My error I misread and thought you wrote Mighty Mouse. Please disregard.
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