Magic Trackpad Installation Software

I have a new Magic Trackpad but cannot use it because there is no "Trackpad" to click on in System Preferences as per the instructions. I have the latest update to Snow Leopard installed and have no other pending software updates. I don't know what else to do to have the Trackpad in System Preferences so that I can pair it with my less than 3 month old iMac. Would appreciate assistance.

EXACT same problem here. Trackpad is NOT listed in System Preferences.
Managed to set it up as a bluetooth mouse - but it does not have full functionality, and of course there is no preferences window for it.
I look forward to resolving this, because the click function is much too strenuous, and i want to convert it to tap, asap.
Support is closed now. Any help most welcome.
Message was edited by: corazon526
Message was edited by: corazon526

Similar Messages

  • My mac pro won't pair with my magic trackpad.

    I'm posting in this forum because I am using a Mac Pro, what we used to call a "tower," and my Magic Trackpad isn't recognized & won't pair. This has been an increasing problem over the past year, and I actually blamed the trackpad and bought a new one -- and of course it doesn't work either. My MacBook Pro (actually two of them) use the same latest version of Mountain Lion and they pair up just fine, never dropping the connection. I'm an old-timer with 25 years on the Mac, and I'm stumped. The support forums here confirm that this is a common problem -- MT not pairing -- and I have tried every suggestion I can find. Booting in safe mode, repairing permissions, trashing the bluetooth prefs file, VRAM and SMC resets, moving computer away from any possible interference, and probably two or three more I can't recall. I don't have any exotic apps installed (there's one that has something to do with Windows that can cause this problem, but I don't have it), nothing on the tower that's not on the two laptops running the same OS X version. For the record, I have a 2x2.8 Quad-Core Intel Xeon, 4 GB 800 MHz DDR2 FB-DIMM, all the original Apple installation. OS X is 10.8.4. I've tried three different brands of alkaline batteries. For a time the problem was intermittent (the dreaded "dropped connection") but now it doesn't pair up at all, i.e. neither of my two trackpads pair up. I've let the "searching" function run for as long as 30 minutes, including some restarts of the trackpad...you get the picture. Although this has been addressed in other places in support, I am posting here because so far I don't have a solution. Any ideas? I really appreciate the forum, have been here a long time, and hope that someone has that next good idea that's going to help me. Thanks in advance!

    I had the same problem as you with Bluetooth stuff. It was suggested to me that I buy an external BT dongle
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    (the G5 had one, as you may know, but we don't......)
    I see by your posting you have tried every suggestion you possibly could, and it's not software related
    and it's not a simple one-shot-done fix...
    that's the best I have for now. I think I paid about $25 for the dongle and it was easy as pie to install
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  • Magic Trackpad - no "set up bluetooth trackpad" option in preferences

    Just bought a magic trackpad, updated to 10.6.4, laptop finds the magic trackpad (verified by looking at bluetooth panel), but I can't set it up/ connect. When I go to the trackpad section in preferences, the option that the instruction manual talks about just isn't there ("Click "set up bluetooth trackpad..." in the lower right corner", p.4 of the manual). Lower right corner is empty...
    Maybe I'm missing something here? I know it's finding it, but no connect-ability... Interestingly the keyboard section of preferences does have a setup bluetooth keyboard option.
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    My apple store purchased trackpad also had misleading instructions. Why it couldn't reference the exact download location for the software is a mystery. What, they couldn't have come up with a URL in advance? Sheesh! Worse, going to Apple.com/Downloads and searching on Trackpad reveals Windows 32- and 64-bit installers but no MacOSX installer!
    Fortunately I eventually found the link in this forum. I'm no newbie; Apple made the MacOSX trackpad update impossible to find. Hopefully some Apple staffer will read this and fix the download search, or better yet, get the update pushed out the auto-update path.

  • Magic Trackpad Frustrations

    I bought a Magic Trackpad this past weekend hoping to replicate the wonderful experiences I have with my MBP trackpad on my 24" iMac. Unfortunately, not all has gone well.
    I downloaded the 'Magic Trackpad and Multi-Touch Trackpad Update 1.0' as recommended by the packaging on the Trackpad. Then I upgraded to 10.6.5. So far, so good. When I go into the 'Trackpad' area of system preferences and click on 'Set up Trackpad' and turn on the Trackpad it's detected. As soon as I click 'Continue' I get a translucent mouse icon that says 'Connection Lost'. I've tried system updates, restarts, etc, but nothing seems to work. I keep getting the 'Connection Lost' message before I can continue with set up.
    I can USE the trackpad, but only for the cursor - no movies show up in the right hand side of the pane of the trackpad preferences and none of the gestures work
    Any thoughts?

    You didn't set up your trackpad correctly is what it sounds like.
    Try this,
    Open System Preferences-Bluetooth-then make sure both boxes at the top are checked (On and Discoverable) then click Set Up New Device and let the it find your MTP.
    You should also have the Trackpad Preferences in your System Preferences. If you don't after the MTP has been discovered and installed run Software Update and it should download and install.
    If you not having luck do both a SMC and PRAM reset using the following instructions:
    _SMC RESET_
    • Shut down the computer.
    • Unplug the computer's power cord and all other peripherals
    • Press and hold the power button for 5 seconds.
    • Release the power button.
    • Attach the computers power cable.
    • Press the power button to turn on the computer.
    _PRAM RESET_
    • Shut down the computer.
    • Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    • Turn on the computer.
    • Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    • Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    • Release the keys.
    If for some reason these instructions don't work, simply pick up the telephone and call AppleCare they can walk you through doing the installation.

  • Trackpad installation

    Hi there,
    I´ve just got my new Trackpad from the store. But there is no Trackpad settings in System Preferences?? I have all the latest updates and are on 10.6.4.
    Any ideas?
    Jakob

    According to this Knowledge base document, the update, Magic Trackpad and Multi-Touch Trackpad Update 1.0, is not just for Laptops, it is for any Mac with which folks wish to use the new Magic Trackpad. Additionally the update adds function that the MT has to the existing trackpads on certain Apple laptops.
    http://support.apple.com/kb/HT4254
    The steps for using the MT is to update to Mac OS X 10.6.4, if you have not done so. Then pair the MT to the Mac. Finally after pairing the MT to the Mac run Software Update and it will download and install Magic Trackpad and Multi-Touch Trackpad Update 1.0.
    Magic Trackpad and Multi-Touch Trackpad Update 1.0 includes the required software to use Magic Trackpad. The update also installs the three-finger drag gesture and inertial scrolling for Mac portable computers, as listed below. This update also installs a Trackpad System Preferences pane for configuring Magic Trackpad on Intel-based Mac desktop computers that support Mac OS X v10.6.4 and above.
    It's important to run Software Update after you've successfully paired Magic Trackpad by clicking on the Apple () menu and choosing Software Update. Magic Trackpad and Multi-Touch Trackpad Update 1.0 will appear in Software Update only after you install the the Mac OS X v10.6.4 update and after you pair your Magic Trackpad. You can pair Magic Trackpad by clicking the Bluetooth menu bar icon, choosing "Setup Bluetooth Device…" and completing the onscreen instructions using Bluetooth Setup Assistant.
    Dah•veed

  • After pairing in Bootcamp, magic trackpad does not work

    after pairing in Bootcamp, magic trackpad a) does not control cursor and b) does not persist after closing Bluetooth devides dialog.
    Summary of Problem:
    Magic Trackpad is found and paired, but does not control the mouse.
    When you shut the Bluetooth devices and reopen (or reboot and reopen), the device is not listed.
    Detials of problem:
    Bootcamp 3.1 (i cannot find a later one) Windows XP all updates, All Apple Software Updates (to bootcamp and mac os x) installed, Magic Trackpad driver download and installed.
    Control Panel, Bluetooth Devices, Add - it detectes the magic track pad (ie track pad blinking, click add) everytime
    - It asks about a pass code, I have tried it without a pass code and with automatically Generate Passcode; does this setting matter?
    In bluetooth devides, the track pad shows with "Auto Generated passkey" when that is the option selected
    Found new hardware comes up, Apple Wireless Trackpad, everything looks fine.
    - In Bluetooth Devices, it shows the trackpad wiht "no passkey", even when I told it to automatically generate one.
    The track pad does not control the cursor.
    Close Bluetooth Devices and reopen it, or reboot and reopen Bluetooth devices, and the track pad is gone.
    Rebooting does not change the outcome of above.
    I have gone to device manager and tried to update the two (apple & microsoft) Bluetooth drivers with the update button, it says I have the most current.
    I do not see how to tell if the Magic Trackpad driver is installed, so I tried installing it again. It does appear to be listed under HID in device manager.
    I have done a lot of googling, wasted a lot of time, if I cannot get it to work, I will return it to the apple store.
    Any ideas?
    Thanks!
    bob

    Bob, cannot help directly but I am having a similar problem on my MacBook Pro with Windows 7 Pro. Pretty much the same symptoms except my trackpad is not always recognized - it seems I have to click it to get Bluetooth to see it. Windows claims to have seen it OK on one occasion and installed the drivers, asked for a reboot etc. but the TrackPad still does not respond.
    Works OK on the Mac side although it is not recognized as a separate Bluetooth trackpad which can be configured differently from the built-in. I wonder if this might be a clue?
    I have installed the patch and tried a bunch of other things. Seems like Apple has some work to do sorting out the bugs on both the Mac and Windows side with this device. Pity because its an excellent piece of kit otherwise!

  • Problem with Magic TrackPad and Macbook Pro

    I just bought the Apple Wireless Keyboard and Apple Magic TrackPad for my home desktop setup. I connect my Macbook Pro 13" (from august 2010) to a Dell U2410 screen.
    Everything works perfectly for a while, but then the cursor starts jumping around on the screen when I use the Magic TrackPad. Now here comes the weird thing, if I open the lid on the Macbook just a few inches the jumping stops completely and the Magic TrackPad works perfectly again.
    I have tried googling a bit and browsed these forums also - no luck finding a solution.
    I have also tried connecting a USB mouse to the Macbook when the cursor started to jump around - no problem with the USB mouse. I have also tried a different Magic TrackPad that my friend also just have bought for his setup - same problem after a short time.
    Everything is updated to the latest software and firmware.
    Thank you in advance for your help.

    I have the same problem with a Trackpad paired with a new Mac Mini just purchased in September. After a while, my trackpad also starts to exhibit behavior similar to those described by Hecro. The trackpad cursor feels frozen, or else it jumps around, often trying to stay away from or jump over any hyperlink in either text or graphic form on the page I am viewing.
    I find that if I pick up the trackpad and hold it above my palm between my thumb on one side and my fingers on the other side — so there is no pressure on the clicking feet on the bottom of the trackpad — a "jumping" trackpad instantly becomes a "stable" trackpad. Put it back down on a surface and it starts jumping again.
    Also, when it starts jumping or skipping, I also find that if I use one finger and bear down hard on the trackpad, it resumes being responsive.
    I am filing a comment about this on Apple's feedback forum at www.apple.com/feedback at the advice of a Genius at the Apple Store at Cambridgeside in Cambridge, Massachusetts USA.

  • Unable to install magic trackpad driver on Windows 7 on MBP

    I recently purchased a Magic Trackpad and it's working perfectly on the Mac side of my MBP. However, I downloaded the 32-bit driver for my Winfows 7 Bootcamp side and every time I try to run the driver I receive the following error:
    "Windows Installer
    The installed product does not match the installation source(s). Until a matching source is provided or the installed product and source are synchronized, this action cannot be performed."
    It then tries to point me to the following source "C:\ProgramData\Apple\Installer Cache\Boot Camp 3.0.0\". If I press OK it tells me that the file there is not valid. I also tried pointing it to the OSX install disc in my optical drive and it doesn't work. Any ideas would be greatly appreciated.
    Thanks!!

    Hi Stefan, I checked the version on my Boot Camp drivers and they are in fact 3.1. Checking a little further I seem to have found two issues:
    1. It seems that it's not only this, but any type of update I try to do it tries to find the drivers in folder 3.0.0.
    2. The Boot Camp install I'm asking help with is actually one I migrated to my new MBP using winclone. I moved from a 2009 2.4GHz MBP to a 2.66GHz MBP. I tried to update the old MBP's driver and it does so successfully, so this leads me to believe that the winclone install didn't go 100% perfectly. I will try to reformat my Boot Camp partition, reinstall Windows 7 and then try to update to see if this resolves the issue.
    Thanks for your help and I'll post back with my results in a couple of days.
    Message was edited by: sole2000

  • Magic Trackpad won't work with Magic Mouse on brand new 2011 27" i5 iMac

    I have a brand new 2011 27" i5 iMac which I bought with Snow Leopard pre-loaded. Naturally, I included the new Magic Trackpad in my purchase, and though there were some problems with the device in SL - such as it going haywire without explanation - it generally worked, although battery levels were erratic (one day 80%, then an hour later 42%, then 80% again).
    When I installed Lion I did a clean install after backing up to Time Machine - and a Super Dupered external drive. I had some difficulties trying to install Lion from an external flash drive so I deleted again and reinstalled SL, then reinstalled over the SL install I did (with no other software except Mac OS X 10.6.8 and other system updates to facilitate install). Rather than copying apps from my old SL drive, I downloaded fresh copies and reinstalled one by one. I don't use a lot of apps apart from Microsoft Office, browsers and iLife and have not installed any additional scripts, extensions or add-ons (like USB Overdrive). It's a pretty clean install.
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    Shut the computer down, pulled out the plug, waited two minutes, then started up again. MTP works for about two minutes, goes crazy then no response.
    Run Onyx, shut down computer, then pulled out plug (see above).
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    Turned off the Magic Mouse. MTP works for about two minutes, goes crazy then no response.
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    Hi, marksaner
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    Adam
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  • Can i use an Apple Magic Trackpad on Native windows 8.1

    as title says. im trying to help my stepdad use a brand new Magic Trackpad on his Toshiba laptop, natively 8 and recently updated to 8.1. after all my researching i think its not possible at this time and the closest i came was http://www.labnol.org/software/apple-magic-trackpad-with-windows/14158/ and http://www.trackpadmagic.com/
    i hope im not being blasphemous talkin about using this on this machine. (i hope it wont work and i can use it on my macbook.)
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    Spencer.

    No, but you can use the Apple wireless keyboard.

  • How do I set up the magic trackpad when I can't access System Preferences

    Bought a new iMac and Magic Mouse.    After initial installation, decided to swap mouse for the Magic Trackpad.
       Trackpad is turned on but I am unable to access System Preferences since my iMac was paired with the Magic Mouse.  I don't have another USB mouse to complete the pairing.  Any suggestions?   Thank You.

    Nancy,
    If you have the bluetooth icon in the menubar, you can reach that and open bluetooth preferences by
    pressing FN CNTL F8.  This will move focus to the right side of the menubar, then arrow across and down to get to the options you need.  Press the spacebar for "enter".
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    Captfred

  • Bluetooth Magic Trackpad issues

    Hi All,
    I tried to find similar question in discussions, but I couldn’t.
    After upgrade to OSX Mavericks I have big problem with my magic trackpad connected via Bluetooth. When I start using OSX everything is ok, but after 5-10 minutes I see how trackpad somehow is losing the connection or pointer on the screen is moving with some “jumping” moves. It’s annoying and it happens only with trackpad - when I connect Logitech mouse connected with USB dongle, everything is fine. Sometimes I see that trackpad lose connection at all.
    System was upgrade into Mavericks from ML - previously I had SL. I have no idea how this issue can be fixed. Perhaps I can reinstall entire system from clear installation, but I won’t do this.
    Any help will be appreciated.
    Regards,
    Marek

    Hello Kelmex
    Start with the article below to troubleshooting the connectivity of your Magic Trackpad. Look for any interference that could be cause it to act erratic as well as battery life on the Magic Trackpad.
    Troubleshooting wireless mouse and keyboard issues
    http://support.apple.com/kb/ts3048
    Regards,
    -Norm G.

  • Magic Trackpad - incorrect Trackpad preference pane?

    Hey folks,
    Just bought a pretty magic trackpad for my late 2009 i7 iMac (10.6.4). Looks nice, but when I set it up, Software Update didn't see any update for my iMac. So I downloaded it directly from Apple and that seemingly went fine, but the Trackpad preference pane is the same as for my white Macbook, rather than having all the gestures. Even then, two finger scrolling & clicking doesn't work, even when enabled.
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    Hahahah, I got a bit confused. I'm following two different threads on the issue (this one, and the one I linked above) and I thought one was the other.
    Weird that the wrong preference pane is appearing. For now I just removed the trackpad from my bluetooth devices while I do a bit o'research and see if I can find a way to fix this. Fingers crossed for an incoming patch
    Did those other users have the same issue, and how did they fix it? It's possible I made a mistake whilst setting it up in my excitement.
    Message was edited by: Laurel Grant

  • Magic Trackpad Power Off?

    Just got a Magic Trackpad. Downloaded the software update and everything is working great. I even read the manual.
    The manual says how to power on - it talks about turning the trackpad off when not using it, but it doesn't say how to power it off. I'm asking because I'd like to carry it around when traveling and I don't want the battery drained when it's in my bag.
    Anyone know how to turn the power off, other than removing the batteries?
    Message was edited by: Rudy

    I just received trackpad, Followed directions to install, can move cursor can not get into it to program gestures. I have been talking to tier two support and engineering all afternoon. Their recommendation fresh install of operating system on other partition update to 10.4 then reinstall trackpad, still downloading updates. Not very happy it works but it doesn't , it sees it but can not be programed to do what they say it will, may have to go back to my wacoom tablet, it does even more but takes up more room on desk, it the trackpad is better than unmagic mouse.

  • 10.6.5 and Magic Trackpad = FAIL

    I thought I had worked out the problems with my Magic Trackpad and 10.6.5, but right now it looks as though 10.6.5 broke my Magic Trackpad's functionality.
    After the 10.6.5 update, my Magic Trackpad is no longer recognized. I've reinstalled the Magic Trackpad Update 1.0 and also reinstalled the 10.6.5 combo, but I can't get my iMac to recognize the Magic Trackpad. I've also trashed the com.apple.bluetooth.plist as was mentioned in another thread, but that change didn't stick after a reboot.
    Symptoms: When I go into the Trackpad Preference pane, I turn on my Magic Trackpad and begin the Bluetooth search. The dialog comes up with 'Found "Apple Wireless Trackpad"', but when I hit Connect, I eventually get an error - "The pairing attempt was unsuccessful". The strange thing is that if I go into the Bluetooth Preference pane, the "Apple Wireless Trackpad" shows up defined and connected. If I delete the "Apple Wireless Trackpad" pairing under the Bluetooth pane, then add the MT back in, the pairing works correctly. But as soon as I enter the Trackpad pane, all the problems start.
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    Does anyone have any other suggestions as to what I can try (other than reverting to 10.6.4)? I really want to keep 10.6.5 for the graphics improvements (I play Steam), so I can live without the MT until it's fixed. But I really want my MT to work.
    Thanks.

    I had exactly the same problem on 10.6.4, and now it still exists on 10.6.5. I am able to get my Magic Trackpad working again simply by shutting down and restarting under 10.6.5, but then it stops working if I leave my computer alone overnight or while at work.
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    As a side effect, I notice that iTunes stops recognizing my iPhone 4 with latest iOS when the Magic Trackpad stops working. When I get the Magic Trackpad working again, iTunes again recognizes the iPhone. The iPhone is connected via the USB cable, and BlueTooth is turned OFF on the iPhone. This suggests a possible USB issue, in addition to the obvious possible BlueTooth issue.
    Under 10.6.4, I sometimes had to shut down and reboot several times, and remove all user and local preference panes, before the Magic Trackpad would start working again. Sometimes I noticed that the BlueTooth preference pane had disappeared from System Preferences, which it is supposed to do when it detects no pairable BlueTooth devices nearby. Replacing the Magic Trackpad's batteries, turning it off and on, etc., make no difference.
    I suspect a software conflict somewhere, but despite considerable exploration I have found nothing. Monday, I'm going to ask Apple to replace my Magic Trackpad (because, really, I can't live without it).

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