Magnetometer Stopped Working?

Any ideas how to fix this?
I noticed because my Z10 stopped recognising when I put it into it's case, the screen now stays on. When checking if the Compass was working I get the message " Device not supported Your device does not support the decessary sensors for this application."
The phone hasn't been dropped or mishandled and has worked perfectly since purchase some 7 months ago, it just stopped working yesterday.

Hi,
please see also the other thread:
http://supportforums.blackberry.com/t5/BlackBerry-Z10/Problem-with-sensors-on-Z10/td-p/2693831

Similar Messages

StarWalk compass stopped working with their most recent update.

My favorite application on my iPad used to be Starwalk. Ever since their most recent update on April 30, the internal compass stopped working (which is basically the backbone of the entire app). I contacted Vito technology (the developer) - it took a long time to get a response, but after several efforts they finally replied that there was a flaw in the iPad's internal Magnetometer, that it had nothing to do with their software, and there was nothing they could do about it - I should take it up with Apple. The app worked perfectly until their most recent update. I looked at their reviews/comments and numerous people were making the exact same complaint, and everyone said it stopped working as the result of the April 30 Starwalk update. I have one friend with a 3G iPad and the app still works fine for him. I have another friend with a wiFi version like me, and the app ALSO stopped working for him on April 30. So I understand not all iPads are affected.
So am I supposed to take this up with Apple now and tell them there is a flaw in their magnetometer that caused StarWalk to break as of their last update, and see if they can fix all our devices?
I don't believe Vito's assertion that their software is not at fault (considering so many people are complaining in their negative reviews that the last update triggered this breakage).
I'm frustrated and wonder if anyone else is experiencing this. Starwalk used to be my favorite app, and its even more frustrating to listen to the developer tell me its a device flaw that's been there all along, when me and many other people all had simultaneous magnetometer problems develop on April 30 - the moment we installed their last update.

Just that I have the latest from April 30 and there are no updates that are available to me. I guess you have the wifi only version as I do? I can't quite figure out why this would be affecting some people and not others. If you go to the StarWalk page on iTunes you'll see the list of people complaining about the same thing. In iTunes it also says my iPad software is up to date (I assume that means the OS/firmware).
So do you guys think this is something I take up with StarWalk or Apple? I feel a little ripped off that Vito has sold me a $6 app (granted that is not much) that has stopped working, and they are telling me its a flaw in the device.
I'll paste the response I received from Vito below. Bear in mind that although they say this has nothing to do with their software, all of the people who are complaining had a functioning app before April 30, and it stopped working as soon as we made that update.
Thank you for taking time to send us your feedback, it is highly appreciated.
In specific circumstances iPhone/iPad digital compass (magnetometer) may operate with difficulties, essentially causing errors in all applications that rely on its data.
Unfortunately, we cannot fix this particular problem, because it is caused by the digital compass malfunction and has nothing to do with our software. However, we are happy to offer you directions which may help you avoid experiencing this inconvenience in the future.
For better functioning of the digital compass consider doing the following:
1) Tilt your device from landscape to portrait orientation several times. This will help the digital compass recalibrate itself and calculate current position.
2) Make sure the compass is not obstructed by thick walls of buildings or large amounts of metal nearby. Try going outside.
3) Consider trying again later. Sometimes it is unclear what may be influencing the magnetometer.
If you need more information, please read the magnetometer specifications below.
We hope that these simple instructions were of help. Please don't hesitate to contact us if you have any further questions.
Sincerely,
Vito Technology Support Team
For more information:
Wikidia article http://en.wikipedia.org/wiki/Digital_compass :
"A magnetometer is a scientific instrument used to measure the strength and/or direction of the magnetic field in the vicinity of the instrument. Magnetism varies from place to place and differences in Earth's magnetic field (the magnetosphere) can be caused by the differing nature of rocks and the interaction between charged particles from the Sun and the magnetosphere of aplanet. Magnetometers are a frequent component instrument on spacecraft that explore planets."

Itunes wont open and gives me a message saying "Itunes has stopped working". What can I do to fix this?

I use windows vista and I have upgraded my itunes. Now when I open it, it gives me a message saying "itunes has stopped working" and then gives me a message saying it will notify me for a solution. What can I do to fix this so it can open and not give me any more problems???

First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)!

Each time I try to synch photos from my Windows 7 PC to my iPad2, iTunes stops working, and the error report says Problem Event Name:     APPCRASH   Application Name:     iTunes.exe   Application Version:     10.3.1.55   Application Timestamp:     4deec35

Each time I try to synch photos from my Windows7 PC to my iPad2, iTunes stops working and the error message is:
Problem Event Name:                          APPCRASH
Application Name:                             iTunes.exe
Application Version:                           10.3.1.55
Application Timestamp:                    4deec351
Fault Module Name:                          ntdll.dll
Fault Module Version:                        6.1.7601.17514
Fault Module Timestamp:                 4ce7ba58
Exception Code:                                  c0000005
Exception Offset:                                0002e3fb
OS Version:                                          6.1.7601.2.1.0.768.3
Locale ID:                                             1033
Additional Information 1:                  0a9e
Additional Information 2:                  0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                  0a9e
Additional Information 4:                  0a9e372d3b4ad19135b953a78882e789
I reloaded iTunes 10 (64 bit) successfully, but the problem remains the same.
Any suggestions?

I looked in the folder from which I want to synch photos, but there is no such thing as an "ipod photo cache" in that folder, or sub-folders, as suggested in the link which you were nice enough to provide.
I have also tried removing photos from my iPad2 Photos App, and "iTunes has stopped working" shows up again as soon as I click on the "Synch photos from" button.

Since I installed a printer software Satellite L300 has stopped working

Hello there!
I'm new here so not really sure if I'm posting in the right place. Mods, please feel free to move to the relevant section, thank you.
OK I have a Toshiba Satellite L300 Laptop and ever since I installed a printer software on Wednesday night, my laptop has suddenly stopped working!
Ever since Thursday night, I have been trying to get it working but I'm faced with this message:
when i load it up it goes to Windows error recovery:
'windows has failed to start.a recent hardware or software change might be the cause
if windows files have been damaged or configured incorrectly,startup repair can help diagnose and fix the problem.if power was interrupted during startup,choose start windows normally'
then it gives two options: Launch startup repair (recomended)
start windows normally
==========
-so i click launch startup repair (reccomended)
-then a scren loads up called 'system recovery options'.. it says: select an operating system to repair and click next.only windows vista operating systems are listed and can be repaired
if you do not see your operating system listed, click load drivers to load drivers for your hard disks'.....
but nothing comes up so i click load drivers and it just gives me loads of random folders...and i haven't a clue which ones to load
========
5 years ago Report Abuse
Additional Details
so i just click 'next'
========
then i have 5 options:
-startup repair
-system restore
-windows complete pc restore
-windows memory diagnostic tool
-command prompt
==========
startup repair says it cannot manually fix any problems
-system restore just says your computer is in a limited state and performing this action cannot be changed...but there is no option to do so
-windows comple pc restore says i need to insert a backup disk which I dont have
windows memory diagnostics tool says that windows is preventing this
============
but on the system resotre it tells me to type something like: rstrui.exe /OFFLINE:C:\Windows
but i don't know where...i typed it in the command prompt but don't understand how to use it
=========
i also tried to click start windows normally but it won't work

If the problem is installed software, start notebook in safe mode and try to start system restore from there.
Please let me know which options are available. Can you roll back OS few days back?
Are some restore points listed there?

Mozalloc.dll A firefox plug in container has stopped working. I can't get firefox to work for more than 2 mins. before crashing. How do I make this stop?

AdapterDeviceID: 0x9712
AdapterDriverVersion: 8.861.1.2000
AdapterSubsysID: 164c103c
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1
AvailablePageFile: 13967405056
AvailablePhysicalMemory: 6222434304
AvailableVirtualMemory: 3783245824
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 46661632
BreakpadReserveSize: 41943040
BuildID: 20141113143407
CrashTime: 1417153956
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1416895140
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9712, AdapterSubsysID: 164c103c, AdapterDriverVersion: 8.861.1.2000
D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 175
StartupTime: 1417153798
SystemMemoryUsePercentage: 25
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16630353920
TotalPhysicalMemory: 8316153856
TotalVirtualMemory: 4294836224
URL: https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=mozalloc.dll&step=aaq-question
Vendor: Mozilla
Version: 33.1.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
AND:
A plugin container for firefox has stopped working.
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 33.1.1.5430
Application Timestamp: 54656826
Fault Module Name: mozalloc.dll
Fault Module Version: 33.1.1.5430
Fault Module Timestamp: 54654321
Exception Code: 80000003
Exception Offset: 00001425
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

Try creating a new Profile by following the steps from [[Managing Profiles]] [[Troubleshooting extensions and themes]] and also [[The Adobe Flash plugin has crashed]]

HT1689 I can reach the iTunes Store from my iPod Touch, but it will not open on my PC running Windows 7. Message shows that iTunes has stopped working. This happens every time. I have updated iTunes Software. Will not solve the problem. What is wrong

I have uninstalled iTunes several times and reinstalled it on my PC running Window 7 with all updated loaded. When I click on the iTunes Store Box, Nothing happens except for a message that reads:
          iTunes has stopped working.
The following items give me a choice, but no answer comes up. The computer will shut down the website.
          "Check online for a solution and close the program"
          "Close the program."
There is an item below the box that is selectable for View problem details. When clicked a long list of items show up. I have listed some of the problems as written, but I do not understand them. I know the iTunes Store has been available on earlier versions of of iTunes but is not on this version. How can we go back and download an earlier version of iTunes?
     Here are some of the Problem Details:
     "Problem signature: APPCRASH
     Application Name:     iTunes.exe
     Application Version: 11.0.1.12
     Application Timestamp: 50c8fc7e"

I had this exact same problem. I found this fix and it worked for me.
Step 1:
Browse to C:\Program Files (x86)\Common Files\Apple\Apple Application Support and copy the filen named QTMovieWin.dll.
Step 2:
Browse and past that file into C:\Program Files (x86)\iTunes.
Hope this helps you. I wish I could remember where I saw this originally so I could thank them.
Good Luck.
Anthony

Can't get itunes. I get the following message when I click on either the shortcut or the program. It says ITunes has stopped working and I can either check on line for a solution and close the program or just close the program.

When I click on the itunes shortcut or the program I get the following message:
ITunes has stopped working. My two options are: Windows can check on line for a solution to the problem or close the program.
It seems that my entire library is not there. If I sync my ipod will it add it back into my library on the computer?
I've even tried installing again and nothing works. Tried the "repair" and it says that ITunes is loaded but I stil get the above error when I try to open the program.
Thanks

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

Let's try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

Extensions like Ghostery, WOT or AdBlock stop working after two or three times. Restarting the webpage in a new tab the extensions will work again for several times and then stop again. Has anybody an explanation or a workaround for this bug in Safari 5?

Extensions like Ghostery, WOT or AdBlock stop working after two or three times. Restarting the webpage in a new tab the extensions will work again for several times and then stop again. Has anybody an explanation or a workaround for this bug in Safari 5?

Remove the extensions, redownload Safari, reload the extensions.
http://www.apple.com/safari/download/
And if you really want a better experience, use Firefox, tons more choices and possibilities there.
Firefox's "NoScript" will block the Trojan going around on websites. Best web security you can get.
https://addons.mozilla.org/en-US/firefox/addon/noscript/
Ghostery, Ad Block Plus and thousands of add-ons more have originated on Firefox.

ITunes 10.3.1 has stopped working in Windows 7 64bit

I just upgraded to Windows 7 64 bit and I downloaded iTunes 10.3.1 for Windows 7 64 bit. My Quicktime player is working fine but everytime i tried to open iTunes, it gives me an error message that says iTunes has stopped working. I need help trying to fix this, I already tried uninstalling, re-installing, and mostly every suggestion in the Apple support forum and it still does not work.
This is the information I have on the Problem Details:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Try copying the QTMovieWin.dll in the c:\program files (x86)\common files\apple\apple application support folder to the c:\program files (x86)\iTunes folder. I had same problem and it's fixed this bug.

ITunes 10.6 and Windows 7 - iTunes stops working!!!

Installed iTunes 10.6 and now I get the iTunes has stopped working message when I attempt to add folders or sync my devices. I have uninstalled and re-installed to no avail. I have tried safe mode but it still will not sync. This only started after the update to 10.6. Everything was fine until then. I went to the Apple store and they were NO help at all, referring me to the iTunes support page on the internet. DUH!! Did that already! Please, if anyone has solved this issue, tell me how. I tried installing the old version of iTunes, but then it wouldn't open because the library was created by a newer version...so frustrating! Please help!

Mac prints. PC does not. Bonjour Printer Wizard found the printer, so there's some communication between the two (although the printer never came on, but I assume the AX knows what it’s plugged into).
One odd thing is that, after installing the printer driver (downloaded from Brother), Bonjour Printer Wizard listed Brother as a printer manufacturer three times, only one of which shows the HL-2040.
The las time I tried printing from Windows the printer turned on, but did not print.

ITunes has stopped working ...Running Windows 7(64)

I upgraded my home PC Desktop to Windows 7 earlier this year and had no trouble bringing over iTunes from my previous platform (Windows XP).
I recently returned home to the US from a work assignment out of the country and because my iTunes resides on my home PC desktop, I didn't open up iTunes for the past 6 weeks. During this time Apple released iTunes 10.5. When I returned home, the old version of iTunes was still working. However, when I upgraded to iTunes 10.5, iTunes stopped working. The error message: "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I have worked through the following knowlege bulletins (nothing has fixed my problem):
(a)" iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues"
(b) "iTunes: Troubleshooting issues with third-party iTunes plug-ins"
(c) "iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio"
(d) "Removing and reinstalling iTunes, QuickTime, and other software components for Windows vista or Windows 7"
(e) "iTunes for Windows: system restarts, blue screen, or quits unexpectedly when accessing iTunes Store"
the last bulletin (e), recommended ensuring that my drivers were up-to-date. So I also updated my drivers.
Lastly, I contacted iTunes Store Customer Support (although my problem isn't with the store, it is upgraded iTunes running on windows 7). They told me the issue was "outside (their) expertise" and recommended I look at this discussion board.
Here is the information I found under Event Viewer:
==================================================================
Log Name:      Application
Source:        Application Error
Date:          11/27/2011 11:46:01 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Theresa-HP
Description:
Faulting application name: iTunes.exe, version: 10.5.1.42, time stamp: 0x4ebf7d7c
Faulting module name: MSVCR80.dll, version: 8.0.50727.6195, time stamp: 0x4dcddbf3
Exception code: 0xc000000d
Fault offset: 0x00026b72
Faulting process id: 0x13b0
Faulting application start time: 0x01ccad3d27f6b2ff
Faulting application path: C:\Program Files (x86)\iTunes\iTunes.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d 09154e044272b9a\MSVCR80.dll
Report Id: 6ef58025-1930-11e1-a798-e06995d0a503
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-11-27T19:46:01.000000000Z" />
    <EventRecordID>9927</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Theresa-HP</Computer>
    <Security />
</System>
<EventData>
    <Data>iTunes.exe</Data>
    <Data>10.5.1.42</Data>
    <Data>4ebf7d7c</Data>
    <Data>MSVCR80.dll</Data>
    <Data>8.0.50727.6195</Data>
    <Data>4dcddbf3</Data>
    <Data>c000000d</Data>
    <Data>00026b72</Data>
    <Data>13b0</Data>
    <Data>01ccad3d27f6b2ff</Data>
    <Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
    <Data>C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_ none_d09154e044272b9a\MSVCR80.dll</Data>
    <Data>6ef58025-1930-11e1-a798-e06995d0a503</Data>
</EventData>
</Event>
==================================================================
It seems that I am not alone in having this problem! Are there any experts out there who want to earn the undying gratitude of the technically challenged (or a few expert points?)
Thanks for listening,
Theresa
PS - someone recommended uninstalling Apple Quick Time Player. I don't have Quick Time Player.

I had the same problem. I'm using 64bit Windows7. This solution only partially worked for me. I still couldn't connect to the iTunes store.
The following solution worked for me:
COPY    QTMovieWin.dll
FROM    c:\program files (x86)\common files\apple\apple application support\
INTO     c:\program files (x86)/iTunes

Why did my brand new Ipod 5g 32gb touch screen stop working?

So I got this ipod from the Genius Shop for about a month. A few days ago when IOS 7.1 came out, I updated it. However, the ipod seems to lag a little. Today, I was charging my ipod and for some reason, when I turn it on, the touch screen stop working (the ipod is in perfect condition). The home button, volume button and the on/off button all works fine except for the touch screen. I want to restore everything on my computer, but I can't get pass the lock screen (the touch screen seems to stop working). I just can't do anything on this ipod anymore beside turning it on and off. I can't even power it off because the touch screen is no longer touchable. So how can I restore everything, or do something about this ipod to work again. Can I still take this back to the Genius Shop and get another one without additonal charge?

If the reset does not work try the remaining items of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Laserjet pro 400 color MFP m475dw scanner stopped working in windows 8.1. Please help!

updated my laptop to windows 8.1 and the hp scanning software stopped working. It would not find the printer even though i could print from it. I uninstalled the entire software suite, removed all traces of the printer from contol pannel and then proceeded to download the 8.1 64 bit version of the full solution suite. Tried to run it and the program gets to about 80%, says a problem occurred while preparing to install software to your system and tells me to restart computer and try again.
Tried restart, no go. then tried to load just the basic print and scan and same problem. Restarted, tried again and nothing. then i turned off firewall and antivirus. did prior steps and nothing. I can manually install the printer through control pannel but I cant get the HP software to load at all. plum out of ideas and of course HP wants to charge me to troubleshoot a year old printer but cant guarantee it will work. Lovely.... Any help is appreciated.

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Magnetometer Stopped Working?

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