MagSafe cable delaminating

MagSafe cord is delaminating

call for appt and verify. Its not equipment failure as would be naturally seen.
but contact them for appt. and find out and see if they replace it for you.
only other option some people with oily hands (lotions etc , baby oil) hand the cable and oil rots rubber, but that takes a lot.
its chemical breakdown of the rubber from:
heat
ozone
oils
take your pick of those three.

Similar Messages

Aren't melted magsafe cables waranty replaceable?

I have a melted cable and I have to bend it to make the thing work now and charge the macbook, but when I went to waranty, they said I cut it with scissors and after that it melted. What kind of explanation is that? The computer is still under waranty and it seems to be, that this is a safety hazard, but they still say I abused the cable (like I am someone, who would cut a power adapter of a $2000 laptop - maxed out macbook). This is just ridiculous: if I pay that kind of money for hardware I expect it to work and if it doesn't it has to be repaired, but instead I now have to pay even more for a replacement adapter and wait for 2 weeks until it arrives (I live in the Baltics, so that's the price of my location).
My question is should it or should it not be changed by waranty? If it should and they didn't I now need to find another apple dealer or just quit it.

Thanks for confirming, that it should be replaced. I read the posts here on this issue, the difference with me is that it has melted on the other side of the thin cable (close to the white box, not the macbook itself), but it's still a melting issue.
I also checked and it turns out this company is the official distributor of apple here, others are only resellers. I seriously doubt, that resellers are going to bother with supporting products sold by another company.
The only option would be to try and call apple support directly.
Pity if this doesn't get clarified, I was thinking of getting the new iMac and replacing my Windows desktops, but if I will get support which is in denial over an obvious issue with it, then I'll think twice. I was truly amazed actually that the adapter broke (I was thinking the HDD or the super drive are the most obvious candidates for breaking), as I had PCs and laptops for 7 years and nothing broke...ever, I even have a 2GB IDE drive at home, which is still working. In fact, the only electronics gadget that I brought into warranty in the last 5 years or so was the xbox360 (for obvious problems with overheating), which was replaced no questions asked.
Anyway, thanks, I hope warranty is better in other countries, because support/warranty can kill the company (there are examples). Hope I get it sorted out.

Magsafe Cable Keeps Fraying/ Splitting

My Magsafe was replaced on apple care and has since broken. My apple care has also expired. Do replaced parts also come with a separate one years warranty? Would apple replace the faulty magsafe, since their replacement has the same problem?
Also, I'm unsure of how to actually contact apple, every time I call them they tell me there is a £50 fee for calling.
I am certainly not paying that.
I live miles from an apple store.... how on earth can you reach these people!?

Look at the very bottom of this article under "additional information" on how to proceed.
http://support.apple.com/kb/HT1630

Why won't apple replace my magsafe power cable in the uk, as recalled in the US. tHANKS

Why won't Apple replace my magsafe cable in the UK, as is done in the US? Thanks.

Thank, Russ. I just wondered if anyone had an opinion about the situation, which seems unfair. If there's a product call, surely it should be beyond just the US.

Magsafe and Battery issue

Hi there, I'm having a bit of a problem with my MacBook 2009. The exact model number is A1342, if that helps.
I originally bought it used online, and have been having issues since day one. It worked normally when I first plugged it in, then I unplugged it and went somewhere else for a bit. When I went to go plug it back in, the Magsafe cable showed a very dim orange light, and then it turned off completely, and the battery status at the top showed that it wasn't being charged. It also showed a little triangle icon, and said that the battery would need to be serviced soon.
Well, I did some research online, and even check the warranty status. I figured since it was expired, and I had paid so little for it, there was no issue in trying some self repair. I quickly found which cable connected to the main board, unplugged it, waited a few moments, then plugged it back in. Suddenly, the Magsafe would start working again! Until I unplugged it and plugged it back in, that is.
So, after a bit of leaving it sit, I was able to obtain a used, but working battery from a friend whose Macbook (The same model) decided it wanted to stop working. I plugged in the battery without removing the old one, and it worked well, so I plugged in the Magsafe cable, and the little orange light turns on briefly, then shuts off again right away.
Through all of this, I tried with the battery unplugged, and only the Magsafe running the computer, and it works perfectly fine! Green light and all! Plus, the Magsafe seems to work on other computers without an issue.
So, could it just be the battery? Or might it be something else? I've never had a problem with a Macbook before, so this is certainly a bit weird! Thanks in advance for your help!

Your battery looks pretty healthy to me. There is the possibility that the capacity will suddenly decrease though. With the capacity numbers you have, the battery should work fine for about 3 hours. I'm not sure a new battery will help with your issue.
If you disconnect the MagSafe adapter, does the computer shut off immediately? Do you have the battery status displayed in the menu bar? If so, what does it say?
Try resetting the SMC to see if that helps any:
http://support.apple.com/kb/HT1411
~Lyssa

Magsafe Problems

I have a mid-2010 MacBook 13" White Unibody and it's less than a year old; In the past couple of days I've been noticing some slightly worrying changes in my magsafe. It appears that in some positions it will refuse to charge my MacBook, I noticed some grot in the adapter and proceeded to carefully remove it as instructed by the troubleshooting page provided by Apple. Quite strangely, it appears to charge when there's a kink in the cable, it also moves around a lot within the adapter and fear that it is the Mac not the cable and will gradually deteriorate. Another worrying change is that when it is charging it generates a lot of heat... so much so that last night it caused the rubber bottom to warp and I have had to order a new rubber bottom via the replacement scheme provided by Apple. All other forums I have read haven't quite been able to put my mind to rest, does anyone know of what's wrong with my Macbook and how I could go about fixing it? Perhaps a new Magsafe cable?

I've come across this before with the odd Apple rep. You have to expain to them that you do not need the complimentary telephone support but a hardware repair. You have a 12 month hardware warranty and faulty hardware to report not a support question.
If they insist on not helping try another call to a different rep and then move on to Customer Relations
Apple define Complimentary Support here;
http://www.apple.com/support/complimentary/
Best of luck.

2006 MBP: can I use a new adapter with my old t-cable?

My 85w adapter crapped out and I have isolated the issue to the adapter itself and not the cable with the magsafe t-shape. I understand that the new adapters dont work with older macbooks so rather than trying to track down an old adapter can I just buy a new one with the L-shape magsafe and swap in my t-shape magsafe cable?

There have been people report "fit" issues with the L adaptors on older MBPs. Not all, but a lot. Take the MBP with you to an Apple Store or AASP and make them show you that the new adapter not only fits but charges your computer.

L-shape magsafe adapter snapped

I'd be interested to know if anyone has experienced the L-shaped magsafe power adapter snapping when disconnecting power from the MacBook. It's just happened to me - the cable and magnet have parted company. Unfortunately the magnet is still attached to the machine and I'm unable to remove it and use a spare magsafe cable I have.
The machine is still under warranty so I don't doubt it will be replaced FOC but I just wonder if this is perhaps a known problem?

The magnet is in the computer, not part of the cable. The cable has a steel plate that is attracted by the magnet. I've never seen a magsafe connector come apart so I'm not sure what you are faced with. Pulling straight out will be difficult. You need to get ahold of the upper long edge and rotate around the lower long edge to break the attraction.

MacBook Charger Melted Cable

I've just seen my MackBook Black (2007/8) charger melt through its own cable. The cable has melted where the magsafe cable meets the adapter.
It hasn't been against anything hot, it has definitely melted through itself, for whatever reason.
What recourse do I have? Am I just left in a position where I'll have to fork out for a new charger?

It hasn't been against anything hot, it has definitely melted through itself, for whatever reason.
Short circuit. Some component failing. Charger getting hot normally and being held against wire?
What recourse do I have? Am I just left in a position where I'll have to fork out for a new charger?
Probably, unless you have some sort of warranty or this is a subject to a recall. I checked online and didn't see anything about a recall.
Similar topic here:
http://discussions.apple.com/thread.jspa?threadID=1296316

Magsafe (again)

After 40 or more kick outs, where my mid 2010 book went dead and lost all charge whilst on the mains (though would re-charge), it finally died. All I had was a grey apple, grey spinner and a horizontal thermometer that got to 1 cm before all went black again. I replaced the battery, then the hard drive (sibling issues, plus HD full etc) and the magsafe cable. I got a decent reinstall off my old HD in a Startech enclose and was amazed that my baby rebooted. No combination of any keys had done this when it was inside the machine. I put Maverick on the new hard drive and all was perfect. (Apple owe me 4 weeks of my life thinking this through).
But my MBP still wasn't charging. Green to orange to off etc. Then it occurred to me that the socket in the side was to blame. All the shorting had stuffed my hard drive. When I took a tooth pick to the socket and scraped out the dirt the new magsafe seated correctly and I have had no issues since.
So 2 questions, can the shorting at the connection blow a hard drive? And can the obsession with the pins just be symptomatic of a bad connection at the computer end?
Anyway I hve a Macbook Pro that works today. But after spending £60 on a battery, £20 on tools (my battery was 5 not 3 winged, for some reason, so add £10 and a wasted week waiting for a Y30 something) £40 on a new HD (a bargain, God love mistakes on Amazon) £40 on the enclosure and whatever a new Magasafe cable is I seem to have solved my issue with a toothpick.
Toothpicks are 50p for 50 at my local store.
Mike

You might want to look at [this article|http://support.apple.com/kb/HT1630] from Apple's knowledge base. It is possible that the way you are using the magsafe adapter is contributing to the issue.
Best of luck.

Odd power issue with MBP Early 2011 13"

Greetings.
I have a MBP that will only boot when the Magsafe cable is attached AND the battery is removed or at less than 100% - the power button is completely unresponsive.
The problem started with a failing battery that had swelled to the point of making the click pad unusable. Towards the end of the life of this battery the MBP would fail to hibernate if the battery ran out, and upon being rebooted the computer would have reset it's clock to December 2001 and have forgotten recent additions to passes in the keychain.
This battery eventually failed (I presume) - leading to a computer that was completely unresponsive to the power button. I removed the battery, which led to the first instance of the computer only booting when connected to a power source. If the computer (now without battery) was connected to a power source, (which in turn leads it to boot up), then turned off again, the only way to reboot the computer was to physically disconnect and reconnect the Magsafe adapter.
I ordered a replacement battery and installed it, the problem of booting only by connection to power persisted. A novel twist was that when the battery is fully charged and displaying a green light the MPB will not boot at all when the magsafe is connected - the battery must be removed or at below 100% charge.
During normal operation (such as now) the power button remains completely unresponsive. A short press will not bring up the option to shutdown / sleep my computer and a long press will not perform a hard shut down, as per normal operation.
I've attempted to reset the SMC following Apple's instructions (found here - Intel-based Macs: Resetting the System Management Controller (SMC) ) several times, to no effect, with the battery removed and with a working battery installed. Perhaps of note is that the times I've tried the SMC reset I've never experienced the LED on the Magsafe changing states or temporarily turning off.
Really stumped as to what's going on here - any takers?
Cheers, Will.

Perhaps also of note;
The majority of times the computer is safely turned off and then rebooted by reconnecting the Magsafe, I'm presented with a message telling me the computer's date is set to December 2001. The likelihood of this happening seems determined by how long the computer had been resting before being rebooted with the Magsafe.
Is this in anyway damaging the computer - should I be attempting to minimise how frequently I turn on the computer using this method?

USB-C to mini display port and thunderbolt apple displays

I currently have a 24 in late 2008 Apple Cinema Display connected to a 2008 MacBook. This particular display has a three pronged connector (MagSafe, mini DisplayPort, conventional USB). I am thinking of upgrading to the new MacBook but am concerned about the compatibility with my display. Will there be an adapter or solution to connect the USB-C port to the three pronged connector of the apple Cinema Display? I see that USB-C port has support for hdmi, VGA, and standard display port but I see nothing about Mini DisplayPort or MagSafe. There is also no mention of thunderbolt dislay connectivity (for newer adopters of Apple displays). I understand innovation often comes at a price but it seems like a fairly large oversight to potentially obsolete fairly expensive larger apple Mini DisplayPort and thunderbolt devices for people who are looking to upgrade. This will certainly factor into my decision in purchasing new apple laptops in the future, especially if the standard inevitably moves toward USB-C on all devices. Thanks for any help!

You can connect your 24" display with the Apple HDMI adapter
<http://store.apple.com/us/product/MJ1K2AM/A/usb-c-digital-av-multiport-adapter>
followed by a HDMI to Mini DisplayPort converter
<http://www.kanex.com/xd>
The MacBook USB-C connector does support DisplayPort, so there may be a future adapter that would avoid the HDMI conversion.
You won't be able to use the MagSafe cable.

Slow Boot-Up with 3 monitors after Yosemite

I updated my Mac Pro 12-Core (40GB RAM) last week to Yosemite. Since then, my Mac takes about 15 minutes to boot up after either a fresh start or Restart. If I remove 1 of my 3 monitors, I get a normal boot (I have an SSD startup drive, so it takes about 20 seconds). If I add that 3rd monitor back in after restart, it works fine. But if I add the 3rd monitor before it boots up, it'll take 15+ minutes.
The Mac hangs up at a light grey screen just after completing about 30% of the progress bar under the grey apple icon. I'll get the spinning pinwheel fr those 15 minutes.
Any Ideas what that could be??
I found a thread where I performed the recommended tasks:
1. disconnect xtra monitors
2. boot from recovery drive
3. repair permissions
4. reset SMC
5. reset PRAM
I did all that, but it still boots sloooooow with the 3 monitors connected.
I'm using the 3 stock video ports that came with my MAC PRO 2012 ATI Radeon 5770, 2 mini-display ports, 1 apple display port

Hi Bizzlewood,
Welcome to the Apple Support Communities!
I know it can be both frustrating and concerning when your computer doesn’t seem to wake from sleep. There may be a few different troubleshooting steps I would suggest in this situation. Please refer to the attached article for troubleshooting information.
OS X: When your Mac doesn't sleep or wake
Your computer cannot wake from sleep
Make sure your computer isn't powered off by pressing the power key for one second.
If you're using an external display, make sure your display is not powered off or unplugged.
If you are using a Mac notebook:
Make sure the computer's battery is charged. Try connecting the power adapter to the computer, then press the power button for one second to see if the computer powers on.
Make sure the AC power cord is connected securely to the power outlet, and that the outlet it is working correctly. Confirm the power adapter or cable is attached firmly.
If your computer is plugged into a power strip, make sure the power strip is not turned off. Check to make sure other items connected to the power strip are receiving power.
Confirm the right power adapter is connected on Mac notebook computers. If a lower wattage power adapter is used than the one that came with your Mac, it may not provide enough power to charge the battery while the computer is powered on. Make sure there is no debris in the MagSafe port that might prevent charging. When your MagSafe cable is connected properly, you should see a green or orange light on the connector.
If the issue is still not resolved after verifying the above information, please be sure to follow the steps listed at the bottom of the article in the Additional troubleshooting section.
Cheers,
Joe

Macbook Pro 13" 2011 Freeze again

Hello I'm boat.
I got this freeze happens with my mac for long time ago.
(I got this freeze when I used my addional Ram 8gb of corsair>> here the detail http://tinyurl.com/l8oog9s)
About a week I went to the Apple care and let them investigate my mac for few days.
(They're suggested me to fix my addional ram as I mention before, and I change it with the new one but same model by warranty.)
After that, they said that nothing broken or damage.
So, I replace my orignal ram 4gb with my addional ram 8gb and use it for 1-2 hours and got this freeze again (see the picture).
This time, I note that the "light" of the MagSafe cable (I mean the thing that plugged to the mac) flashing.
So when I'm plug-off that cable, the mac is turn off suddenly.
Can anybody tell me what is the "real" problem?
The ram? The motherboard? The VGA? The power adapter?
and how to fix this?
Thank you.
Note : My model is
MacbookPro 13" early 2011
4Gb of Ram
Message was edited by: narongrit

Fix wrong word.
narongrit wrote:
(I got this freeze when I used my addional additional Ram 8gb of corsair>> here the detail http://tinyurl.com/l8oog9s)
(They're suggested me to fix my addional additional ram as I mention before, and I change it with the new one but same model by warranty.)

MacBook pro won't boot up with the screen after Yosemite

since updating to Yosemite my Mac book hasn't woken up from sleep
i can hear it turn on when I hit the power button but no screen or keyboard lights up
really need some help please
my Mac book pro is only 2-3 years old

Hi Bizzlewood,
Welcome to the Apple Support Communities!
I know it can be both frustrating and concerning when your computer doesn’t seem to wake from sleep. There may be a few different troubleshooting steps I would suggest in this situation. Please refer to the attached article for troubleshooting information.
OS X: When your Mac doesn't sleep or wake
Your computer cannot wake from sleep
Make sure your computer isn't powered off by pressing the power key for one second.
If you're using an external display, make sure your display is not powered off or unplugged.
If you are using a Mac notebook:
Make sure the computer's battery is charged. Try connecting the power adapter to the computer, then press the power button for one second to see if the computer powers on.
Make sure the AC power cord is connected securely to the power outlet, and that the outlet it is working correctly. Confirm the power adapter or cable is attached firmly.
If your computer is plugged into a power strip, make sure the power strip is not turned off. Check to make sure other items connected to the power strip are receiving power.
Confirm the right power adapter is connected on Mac notebook computers. If a lower wattage power adapter is used than the one that came with your Mac, it may not provide enough power to charge the battery while the computer is powered on. Make sure there is no debris in the MagSafe port that might prevent charging. When your MagSafe cable is connected properly, you should see a green or orange light on the connector.
If the issue is still not resolved after verifying the above information, please be sure to follow the steps listed at the bottom of the article in the Additional troubleshooting section.
Cheers,
Joe

MagSafe cable delaminating

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