Mail 4.x IMAP problem, messages truncated - mising attachments, etc.

I support users that have been having problems with Mac Mail 4.x. A problem we've been having is that for some users, email messages seem to be truncated intermittently. This doesn't happen only with the message body, but in the headers also. This can result in messages/attachments not being displayed correctly since parts of the headers are removed preventing the app from rendering/recognizing them fully (basically, critical parts of the headers are missing). When checking directly on the server (webmail) or via other clients (Outlook, Thunderbird), the messages/headers are fully intact.
Rebuilding the mailbox seems to temporarily resolve the problem, however it comes back within days or even hours.
I have found several threads that sound like they could be related, however I can't say for sure and have found no solutions.
http://discussions.info.apple.com/thread.jspa?threadID=2203330&tstart=-1
http://discussions.apple.com/thread.jspa?threadID=2198394&tstart=105
http://discussions.apple.com/thread.jspa?threadID=2256484&tstart=150
http://discussions.apple.com/thread.jspa?threadID=2323456&tstart=165
http://discussions.apple.com/thread.jspa?threadID=2323056&tstart=180
http://discussions.apple.com/thread.jspa?threadID=2280085&tstart=210
My feeling is that this is a mail.app problem since this affects users that are connecting to both our internal Exchange 2007 environment (SP1 rollup 9) and a hosted Gmail domain.
Does anybody have any thoughts on what may be going on?

I am seeing the same problem. We are currently on Exchange 2003 though we are about to migrate to 2007. I find that rebuilding my inbox usually repairs the messages, but I have't found a permanent fix. Hopefully someone else will (like Apple).

Similar Messages

  • Mail 4.2 IMAP problems

    Mail 4.2 does not delete mail from the server when, while in Mail, I move an e-mail from an IMAP folder to a local (on my laptop) folder. When I check mail again, the message is downloaded again.
    Sometimes, but not always, if I have read a message, the message is reflagged as unread when mail is checked.
    When using a slow internet connection, such as in a hotel or a clients conference room, mail does not download new messages from my IMAP server. It does download new messages from an Exchange server.
    I have none of these problems when I use Thunderbird 3.0, so the problem is Mail and not my server.
    I do not use GMail or any of the other canned IMAP servers. My IMAP accounts on are a virtual FreeBSD server from Verio.
    Applecare support thinks this is a bug, but I suspect that is the standard way of saying I don't know.

    Count me as another person seeing the issue where IMAP moves aren't "sticking".
    I connect my Mail to an MS Exchange server at work, and for the past 2 weeks, my move operations on messages aren't committing to the server. If I switch over to Entourage or Outlook Web Access, the moves will stick.
    For example, I mark a message as Junk, which is supposed to then move the message to the Junk folder. I navigate away from the Inbox to another folder, and when I come back, the message that I'd marked as Junk is back in the Inbox. This happens for all folders, not just Inbox, by the way.
    I've tried synchronizing, I've tried the Rebuild command. I've even trashed my Envelope file and let that rebuild cleanly. No joy.
    Very frustrating to have to open another mail client in order to do mailbox cleanup all the time.

  • Mail 3, smtp, IMAP: sent messages are not saved on server

    Hello,
    I had problems using Mail 3 after I upgraded to Leopard, so I used Thunderbird for the time being. With the update 10.5.1 I tried again: most problems solved BUT: sent messages are not saved on the server in mailbox "Sent".
    Some background: I deleted the folder "<User>/Library/Mail" and "<User>/Library/Preferences/com.apple.mail.plist" and configured Mail from scratch.
    To be sure: I still have Thunderbird installed, and when I send with Thunderbird: a copy is placed in "Sent".
    Another thing I noticed: it takes more than a minute to send from Mail 3 and a few seconds when I send from Thunderbird. I have another Macbook Pro with 10.5.0 installed: same problem with sending.
    Any help is appreciated.
    rene

    Well, be stumped I did all that, but to be sure, I did it again:
    I have a lot folders with subfolders and they are shown under my account name.
    I created a new folder "test" in my IMAP account and designated it to be the new "Sent" folder. It replaces my previous Sent folder in the group Inbox, Drafts, Trash. My previous Sent folder now appears under my account name as a "normal" folder.
    I send a message and the Activity monitor says: +"Delivering message: copying message"+. After a minute Mail is done. I check my (new) "Sent" folder and it's empty. I double check in webmail: it's empty.
    So I go to the Finder and look in my IMAP folder: <user>/Library/Mail/<IMAP-account>/test.imapmbox and there is no folder "Messages", only Info.plist.
    Then I try to move a message to the "Sent' folder: for a minute the Activity moinor says: Copying messages: copying message" and then Mail prompts: +"The message "testing" could not be+
    +The connection to the server mail.hicetnunc.nl on port 143 timed out"+.
    So it looks like Mail has a problem with the default "Sent" folder: it cannot copy messages to that folder at all! Aha!
    But then I try to move a message to a "normal" IMAP folder: same thing! Mail cannot copy to any folder!
    In both instances Mail says: +"The message "..." could not be be moved to the mailbox "..."+
    +The connection to the server mail.hicetnunc.nl on port 143 timed out"+
    Last thing: I try to move a message to a folder in the same account again. But in the process I quit Mail. I open Mail again and Mail is performing pending operations: copying message. After a while Mail prompts: +"Operation could not be completed. (MFMessageErrorDomain error 1028.)"+ and crashes... I open Mail again and it tries to peform pending operations. Again: an error message and Mail crashes. This keeps going on so I delete the whole account and set it up again. Nothing's changed...
    I can receive and send, but sent messages are not copied to the "Sent" folder and I cannot move messages around within a IMAP account. But TADA!!!: I can move messages from account to account.

  • E72 - Mail 3.09 - IMAP problem

    Hello,
    I have an E72 (E72-1 RM-530 firmware 054.005) with the latest version (3.09) of the mail client.
    A few months ago, I have configured my GMAIL accounts on my E72 via an IMAP connection (Not via nokia messaging).
    Yesterday, the mail client doesn't retrieve and send any new mail from my Gmail mailbox.
    More facts:
    - When I check the "last account activity" of my Gmail mailbox, I see the IMAP connection from my E72. (So, I suppose there are no connectivity problem)
    - When I check the settings of my Gmail mailbox on my E72, I see that the field "mailbox type" has disappeared! All the others parameters are there and Ok
    - When I delete the Gmail mailbox on my E72, restart it and reconfigure the Gmail mailbox (not via Nokia messaging), the field "mailbox type" is always gone.
    I suppose there is a problem with the intern configuration of the mail client.
    Has someone a solution (without do a full reset of my E72)?

    I'm having many problems also, only in v 10.5 and have reported repeatedly to Apple. Is thunderbird pretty good? Are there other options to consider? I'm seriously thinking of jumping ship if there is no Mail update sent out soon to save us. I am so reliant on e-mail working properly, and it's embarrassing to thrash about with multiple copies of outgoing messages, some of which were drafts, etc. Egads! Also, I've reported the shortcomings in mac.com -- it cannot harvest multiple POP accounts, it doesn't handle advanced POP SSL settings the way the iPhone and Mail do. I was hoping to re-organize my mail using mac.com and iPhone but it's not working as advertised. Mail cannot send out through my mac.com or my two other servers, I only have spotty outgoing mail through one SMTP server but all 3 or 4 should work fine (used to be fine on v 10.4) - all require specific SSL ports. I'm barely getting through this messy transition to Leopard, and I keep hoping for an update to Mail.

  • OS X 10.6.3 - Mail 4.2 IMAP accounts wont stop Updating Cache Directory

    Please help me out;
    With Mail 4.2(1078) using IMAP accounts Activity Viewer reads the following: Updating Cache Directory, endessly updating and also my system HD starts to recieve data until the drive is full.
    How con arrange this?
    Can i also easily erase some folder's content (or something of the sort) and recover the lost space on my drive?
    Im on a 13“ 2.53 GHz MPB 4 GB - OS X 10.6.3
    thanks a lot
    Lindsay

    I have had the same issue. Rebuilding fixes it temporarily, but it comes back....Also have an issue where Mail will not download attachments automatically. They show up in grey until they are clicked...have Mail set to download all messages and their attachments, but it doesn't want to. Very frustrating. I have begun the switch to Entourage, which is unfortunate, as I like Mail more.

  • MAIL: Trying to settle long-lasting problem. Mail always immediately downloads the messages I delete from any IMAP mailbox. I'm running out of HD space!

    BACKGROUND
    I only have 60GB of space on my MacBook Air. Currently, three long-standing IMAP accounts are taking up over 7GB of it!
    I have seen several related discussions about this kind of problem, but they all seem to have been solved or glossed over with setting up the IMAP interaction so that messages are deleted from the server in addition to the device or with a "Mailbox > Use This Mailbox For" fix that doesn't work for me. I like being able to save all of my email history on servers (I'm often surprised by how many years back I have to search to find a piece of information I need), but I can no longer stand losing so much of my very limited local space to really old mail.
    PROBLEM
    I'll refer to just one of the relevant accounts as "Gmail," since that's in parentheses when seen in these screenshots. These are its current Mailbox Behaviors settings:
    Under my Gmail Inbox in Mail, I have deleted every message from before 2013. The mail from 2013 is all that I want stored on my MacBook Air.
    Ultimately, I think this has something to do with the Archive (seen in the sidebar above, as well). Even when I've deleted everything from before 2013 in my Inbox, AND emptied the entire contents of Trash manually, the Archive still contains all of the mail from the server (yes, this account was started in 2011, but I have others that go back much further).
    The cherry on top is that when I delete the same messages from the Archive as I've deleted from the Inbox, Mail immediately begins re-downloading all of those messages. Last time I tried this my laptop had to download 23000 messages, but here's a screenshot of proof with a smaller sample:
    In case my Gmail server settings are useful to consider, here they are:
    Final Notes
    • There's a lot that I don't know about exactly how IMAP communication occurs between a device and a server. For my sake and the sake of anyone else who needs this kind of help, please clarify terms like "flags" and "archive" (since Gmail and Mail both use the term and I don't know think they mean exactly the same thing) if/when you use them.
    • If anyone does think that there's some sort of "Mailbox > Use This Mailbox For" solution to this, you should know that no matter what I have selected in Mail's sidebar (at no matter what level of indentation), the options available under that menu item are always grayed-out.
    • I want to keep using Mail. There's a lot that I like about it and I don't want to switch to Thunderbird or something else (remember, I need to save as much local space as I can).
    • I just upgraded to 10.9.0 Mavericks, but this problem has existed for me and behaved essentially just like this as long as I can remember. In fact, I think I recall the problem still existing before there was an Archive in the sidebar at all.

    UPDATE
    I still have the problem, but when I checked on this post to see if anyone had commented and I simply hadn't received an e-mail, I noticed that all but the last of the images I included have stopped displaying (I had friends check, too).  Most of them were just visual examples of what I was explaining in hopes of giving context and all available info that I may not have personally viewed as relevant, but the first one, about my account's Mailbox Behaviors settings sure is important. These are the settings I have:
    • Store draft messages on the server — Check
    • Store sent messages on the server — Check
    • Delete sent messages — One month old
    • Store junk messages on the server — Check
    • Delete junk messages — One week old
    • Move deleted messages to the Trash mailbox — Grayed-out and Check
    • Store deleted messages on the server — Grayed-out and Check
    • Permanently erase deleted messages when — Quitting Mail
    I hope this helps. Please comment if I'm leaving out any other important information.

  • Mail & imap problem

    Hi,
    I've upgraded from panther to tiger and now Mail on my imap account is very slow. I can't get my mail even if I do multiple synchronise or "get all my mail" !
    If I use Thunderbird I have no problem : it gets all my mail quickly.
    I remark that on certain imap folder Mail see some mails twice or more (i think Mail is donwloading mail although is already downloaded) !
    Is Mail begining unusable ?
    thanks.

    There are known problems with Mail 2.0 when an IMAP or .Mac account is setup to keep local copies of all messages. The problem can be avoided by changing the settings in Preferences > Accounts > Advanced to reduce the amount of work Mail has to do to keep the local data synchronized with the server.
    Set Keep copies of messages for offline viewing to Only messages I've read or, if that doesn't work, to Don't keep copies of any messages. Also, Automatically synchronize changed mailboxes should be disabled.
    After making the changes, do Mailbox > Rebuild on any mailboxes that don't display the content properly.

  • Infuriating IMAP problem in Mail - Help!

    I have just starting hooking up Mail with our company's IMAP server. I need to do this since I use a desktop and a laptop, both of which need to have exactly the same e-mail on them, including flagged items, sent etc. It seems to work OK except for one thing - Whenever I send a mail, next time I check mail and it syncs with the server, the mail I just sent shows up in bold (unread) in the sent messages folder. I can see why it is doing this - It's because I store my sent messages on the server, along with my incoming mail, so when the sent message is synchronized it thinks it is "new" or unread. I need to sent messages stored on the server as if I don't then it negates the whole point of me using IMAP. Does anyone know a workaround or a way to stop this? If not it's back to POP3 for me and the joy of copying my entire mail folder to my laptop when I go away and back again when I return.......
    Thanks

    Thanks for the help. Here's what that folder contains:
    Deleted.imapmbox
    Drafts.imapmbox
    INBOX.imapmbox
    Sent Messages.imapmbox
    I've messed with every possible setting on the IMAP account in Mail and also in the options section of our IMAP web interface but to no avail. I've also experimented with the "Use this folder for..." setting as-well, but it's just not doing anything.
    The whole point of this was to ensure that when I go away (which I often do) I can just sync the MacBook Pro up with the IMAP server and avoid having to run my sync scripts I made to copy my mail folder etc. over from the desktop. Ironically, it only takes a double click to do that and I spent all of Sunday morning trying to get this stuff sorted then ended up going back to POP3....So much for technology.
    There are quite a lot of Apple Mail/IMAP issues similar to this (although not all identical) around the web on forums (here too) and I have seen at least 1 person who had the same issue. I think Entourage handles it better but I'm not willing to use that due to the fact that it doesn't use Apple's address book.
    The detail from the console output which someone else posted that had a similar problem seems to indicate some kind of incompatibility with the flags and status info that Mail and the IMAP server exchange. It also appears that different server software companies have different interpretations of the IMAP standard, which causes much finger pointing and gets nothing done. I should say that the issue is identical on the MBP as well as the G5 Desktop.
    It looks like I will have to wait until 10.4.7 is released to see if it is fixed. Apple are supposed to be focussing heavily on some unresolved Mail problems in that release so maybe it will fix it, but I'm not holding my breath.

  • Mail not checking for new messages in IMAP subfolders

    Hello everyone,
    I am disappointed to see that Mail version 3.0 (912.1/912) displays the same wrong behavior as pre-Leopard versions in the way that it fails to check for new messages in subfolders on an IMAP account (it only checks the INBOX).
    One has to manually open each and every subfolder and wait a few seconds to force a resync and display any new message placed there by server-side rules processing.
    So far I had been using the excellent IMAPCheck (http://macapps.perniciouspenguins.com/imapcheck/) but this is no longer supported by 10.5.
    Does anybody have a workaround for this? Or the power to bug Apple engineering enough to get this solved once and for all ;o)
    Thanks much,
    teedeepee

    This problem is not solved for all cases.
    This solution only applies to server-side filtering/redirecting of messages into imap folders.
    I'm having trouble with client-side mail.app rules moving new messages into imap folders and not having the new message counts displayed.
    This wasn't a problem in the previous version of mail.app.
    Here's to hoping that Apple posts a patch to fix this problem soon...

  • Problems with mail connecting to IMAP since 10.5.2

    Hi,
    Since upgrading to 10.5.2, I can not access my IMAP mail server anymore, it will sit there for a long time with the spinning wheel trying to sync with the mail server. After a very long time I will get me an error message that IMAP server is not available. I have Entourage 2007 installed as well and that can access the mail server with no problem with exact same setting.
    Anyone else had this issue, can I forced mail to rebuild the mailbox, I have a lot of mail stored in the mailbox, online and on my mac so I can not afford to loose any mail.
    Mail also seem to hang up on me a lot and I need to use Force Quit.
    Thanks
    Jaco

    for me it doesn't exactly hang, a.k.a not responding, but it won't quit. I have to use force.

  • I can use Mail at home, no problem. But when I travel, I can receive mail but not send it. I get a "server can't be reached" message. Yet when I send a photo using iPhoto, it gets sent. Help!!

    I can use Mail at home, no problem. But when I travel, I can receive mail but not send it. I get a "server can't be reached" message. Yet when I send a photo using iPhoto, it gets sent. Help!!

    To diagnose problems with Thunderbird, try the following:
    *Restart the operating system in '''[http://en.wikipedia.org/wiki/Safe_mode safe mode with Networking]'''. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: [http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-including-safe-mode Windows 8], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Windows 7], [http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista Windows Vista], [http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" Windows XP], [http://support.apple.com/kb/ht1564 OSX]
    ; If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.

  • Is it possible to delete message in the server using Mail configured using IMAP?

    Is it possible to delete message in the server using Mail configured using IMAP?
    Currently when I delete the message in Mail, the server still keep a copy of it, which means it is not deleted on the server. I know that POP can do this but I still want the option of being able to access it from other computers.
    My server has only a small size, so I hope that I can just delete it from my Mail instead of having to log in to the server and delete it again.
    Thank you.

    yxchng wrote:
    Is it possible to delete message in the server using Mail configured using IMAP?
    Yes, but doing so will remove it from everything else.

  • Having problem sending e-mails.  There's a message on the screen saying that "the sender address was rejected by a server.

    I'm having problem sending e-mails.  There's a message on the screen after I press send saying that "The sender adress was rejected by a server.

    Check the outgoing mail server setting. Make sure that your username and password are in there.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • Moving mail users to IMAP from POP. Issues with sent messages disappearing

    Our mail server has been working well for several years, running currently on Mac OX 10.4.10 (Xserve G5). All user accounts have always been setup for pop and imap in WGM but we have just recently started to move client settings to IMAP. No changes to the mail settings in server admin except opening the firewall to include port 993 for imap ssl.
    The issue is that all users appear to loose the sent mail records when using the apple mail apps. After a message has been sent, the message record stays in the Apple generated sent box for that account and then disappears (presumably after syncing with the server).
    The mail app "account" settings shows that sent messages are to be stored on the server and never to be deleted (in mailbox behavior).
    If you do a "get info" on the mailbox,sent messages don't show on the server either under "Sent". I also created an additional mailbox "Sent Messages" to be used as sent mailbox location. mailbox shows up on the server, but no mail is added when sent from the apple mail app.
    Now, I would have assumed this to be an issue of the client app, but the behavior is consistent across several machines and also on new mail app configurations.
    When using Entourage with the same account however, the server works as anticipated and all sent messages are stored on the server (in the "Sent Messages" box). Any Entourage sent messages also show up in the "Sent Messages"mail box of the apple mail apps.
    When using iphones, the behavior is somewhat unclear. The iphone mail settings (under advanced) show the "server" selected ("Sent Messages") for sent mail, yet the actual iphone mail app lists that folder as just "Sent". When sending messages, that mailbox shows the Entourage sent messages and iphone sent messages, but the iphone messages never appear on the server.
    This only happens on sent messages; inbox, drafts, deleted and junk mail boxes work perfect. This also happen on any imap client account I setup, not just a specific one.
    Any suggestions? Any setting I am overlooking? Using Entourage for all users is not an option...
    Thanks for any help...

    Please see my post and how it was resolved:
    http://discussions.apple.com/thread.jspa?threadID=1181356&tstart=0
    When I had that issue, I tried using Apple Mail app and noticed that Sent Mails are getting lost. Try sending an email using WebMail. You might see similar "Permission Denied" error. Try restarting the server and see if the issue still exists.

  • Multiple gmail accounts in mail.app via IMAP - how to delete messages

    multiple gmail accounts in mail.app via IMAP - how to delete messages so that they are not stored on gmail and not in All Mail therefore either.
    i know that dragging messages to the GMail.Trash folder deletes it in Gmail, but doing that for multiple accounts is a hassle!
    anybody else struggle with this, solved it?

    i have still not figured out a solution to this. very painful - the fact that messages iwill not be using ever again and with large attachments, just sit there in all mails and slow down mail.app for me, fill up search results with stuff i don't want to see and fill up space on the HDD. the attachments as a result often are stored 3-4 times on the HDD!
    some geek here must have solved it - come on!

Maybe you are looking for