Mail 6.0 Not Receiving Email

Hi there,
I've been hounding my ISP, BigPond, for the past several weeks due to not being able to get Mail 6.0 to receive email (I should add, sends just fine). They've tried everything with no joy. Have also had Apple support on the phone... got them stumped too.
Tried alternative, i.e. gone with Gmail and experiencing exactly the same issue - email sending OK, receiving is just not going to work. Definitely something to do with Mac Mail.
Should I be taking my Mac back to the store or is there some OS tweak that someone can help me with?
I have followed the settings outlined on both the BigPond and Gmail web sites. Even tried the IMAP vs POP configurations. Any help appreciated.

Okay - I fixed it.  Here's what I did.
- Deleted the entire mail folder inside my Preferences folder.  ~/Library/<userfolder>
- Kept the files in the trash just in case, but didn't need them
- Rebooted
- Opened the System Preferences
- Selected "Mail, Contacts & Calendars"
- Verified the previous account was gone
- Clicked Create
- Created a new account and then opened Mail
- Voila! Email
Note - if you trash the mail folder inside Preferences, it will delete any local emails.  All my email is IMAP and I never store anything locally, so everything syched right back when the account was recreated.
Good luck.  Hope this helps.

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