Mail account has been disabled, it's my primary ac...

Hi all,
I carried out a vigorous search before posting!
Issue:
I logged into our primary BT account (which was fine, no issues there; aware of outage today etc); upon clicking on the mail icon I was met with the below message:
Your Yahoo! Mail Account is no longer active.
Unfortunately, we cannot reactivate your account because:
Your Yahoo! Mail account has been disabled. Please contact user support.
Reasons why this may have happened:
It may have been as a result of not using/sending emails from the account within a given period of time. We hardly use the primary address email; it usually only receives BT offers and BT warnings about usage! The disablement is not as a result of hacking and I’m not aware we broke any yahoo mail rules as it’s barely used!
Worries:
I’ve tried with no luck to raise this with yahoo and I’m beginning to feel a little disheartened at the lack of support from Yahoo and everything associated!
The email acts as our primary account, without it I won’t receive emails re: usage warnings, offers etc and if I need to verify something I won’t be able to!
I could create a sub account but it won’t receive the same emails as the primary account.
More worries:
I’m also worried the email primary email will eventually disappear because after a period of time you can’t reactivate a yahoo mail account, and then I’ll be met with an even bigger problem...
Anyone had this issue or be able to provide support and/or advice? Just to clarify, no problem logging in, that's fine; can do everything else, we just can't access the yahoo mail account!
Many thanks,
Officeworker.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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