Mail account set up: Why no box for user name?

I am trying to set up my wife's Mail.app to use her Exchange account. When I did mine, the first pane asked for name, email address, user name, and password. It then automatically grabbed all the information and set the account up. Very slick.
For hers (on a different server), I don't get a box for user name. It's entirely possible that her server is configured differently and this won't work, but wouldn't Mail ask for a user name so that it could go look at the server?
Any suggestions?
TIA

Do you still have that original Exchange account? If so, that'll be the problem. You can only have ONE Exchange account on any single device and so Mail simply doesn't offer the option if one already exists.
This is a fundamental limitation of Microsoft's Exchange/Active Sync technology and not Apple's fault at all. Windows Mobile devices are similarly restricted and many users are deeply frustrated and unhappy about this, but there's nothing anyone can do.

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