Mail account suddenly all messed up

When I opened my mail account today I got a box with the message that says "To use the new features in Mail, your existing Mail messages need to be imported intio the new version the first time you use Mail... Click continue to import your messages now.... so I did and after the program finishes "importing" messages into the "new" program all I get is a blank email screen with no content and the program freezes. I wasn't aware I had a new program in the first place. Can anyone help

Hey rabbitlight,
Thanks for the question. I understand you are having issues with Mail on your MacBook Pro. The following should help you troubleshoot this issue, along with information on how to delete and re-add your account:
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
Thanks,
Matt M.

Similar Messages

Apple Mail account suddenly offline, smtp offline

iMac 27" (late 2009) updated to Mac OS X Yosemite 10.10 and Apple Mail 8.0 (1990.1) 17th October 2014.
Mail accounts in Apple Mail where working as years before until Yesterday, 3th November 2014. Suddenly 2 out of 3 accounts where offline showing the warning triangle icon on the right. Command "go online" and "syncronize" has no effect. Activity in Mail is showing no try to connect. Looking into the account config I see that the SMTP are "offline".
I checked everything and compared to the settings of the one account which is still normal working. Everything is identically set up. Only differences are the domain names, username and pwd. The domain names are on the same external virtual hosts and have same configs. The on the iMac faulty accounts are working on iPad and iPhone like ever and from the same internal network. My hardware firewall or the external mailserver can not be the reason.
I deleted 1) SMTP config, 2) whole mail account, 3) all corresponding keys in keychain and was setting up from new. No chance, they show SMTP offline and do not go online in IMAP. Next was trying to give account #1 the SMTP from the working #3. The SMTP #3 shows fine but near the inbox of account #1 i have again the warning triangle. No go online, no sync, no action in the activity window.
I go setting up Mail with these accounts in a new user. Mail was totally empty as I started config of two accounts. After doing all they where at the same point. No connection possible.
Why is this happend suddenly and after more than 2 weeks after Yosmite update? Why is one account working, two others not anymore?

Sorry, just found the details. Here we go:
INITIATING CONNECTION Nov 05 17:36:48.922 host:domain1.net -- port:587 -- socket:0x0 -- thread:0x61000086c3c0
INITIATING CONNECTION Nov 05 17:36:48.922 host:domain2.com -- port:587 -- socket:0x0 -- thread:0x61000027a000
INITIATING CONNECTION Nov 05 17:36:48.922 host:internalserver.local -- port:993 -- socket:0x0 -- thread:0x610000665180
INITIATING CONNECTION Nov 05 17:36:48.922 host:domain2.com -- port:993 -- socket:0x0 -- thread:0x608000862e40
INITIATING CONNECTION Nov 05 17:36:48.923 host:domain1.net -- port:993 -- socket:0x0 -- thread:0x610000665f00
INITIATING CONNECTION Nov 05 17:36:48.923 host:domain1.net -- port:993 -- socket:0x0 -- thread:0x608000863f40
INITIATING CONNECTION Nov 05 17:36:48.923 host:domain1.net -- port:993 -- socket:0x0 -- thread:0x61000086bcc0
INITIATING CONNECTION Nov 05 17:36:48.924 host:domain1.net -- port:587 -- socket:0x0 -- thread:0x61000026d240
INITIATING CONNECTION Nov 05 17:36:48.940 host:p09-imap.mail.me.com -- port:993 -- socket:0x0 -- thread:0x600000266300
CONNECTED Nov 05 17:36:48.950 [kCFStreamSocketSecurityLevelNone] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
CONNECTED Nov 05 17:36:48.956 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x610000665180
READ Nov 05 17:36:48.956 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x610000665180
* OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=CRAM-MD5 AUTH=DIGEST-MD5 AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
WROTE Nov 05 17:36:48.957 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x610000665f00
1.88 ID ("name" "Mac OS X Mail" "version" "8.0 (1990.1)" "os" "Mac OS X" "os-version" "10.10 (14A389)" "vendor" "Apple Inc.")
READ Nov 05 17:36:48.958 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x610000665f00
* ID ("name" "Dovecot" "version" "2.2.5")
1.88 OK ID completed.
WROTE Nov 05 17:36:48.960 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x608000863f40
2.88 AUTHENTICATE PLAIN (*** 68 bytes hidden ***)
READ Nov 05 17:36:48.984 [kCFStreamSocketSecurityLevelNone] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
220 exthost.han-solo.net ESMTP
WROTE Nov 05 17:36:48.993 [kCFStreamSocketSecurityLevelNone] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
EHLO [192.168.1.11]
READ Nov 05 17:36:49.016 [kCFStreamSocketSecurityLevelNone] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
250-exthost.han-solo.net Hello 151.2.150.83.ftth.as8758.net [83.150.2.151], pleased to meet you
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-8BITMIME
250-SIZE 50000000
250-DSN
250-AUTH LOGIN PLAIN
250-STARTTLS
250-DELIVERBY
250 HELP
WROTE Nov 05 17:36:49.016 [kCFStreamSocketSecurityLevelNone] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
STARTTLS
READ Nov 05 17:36:49.039 [kCFStreamSocketSecurityLevelNone] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
220 2.0.0 Ready to start TLS
CONNECTED Nov 05 17:36:49.104 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x608000862e40
READ Nov 05 17:36:49.126 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x608000862e40
* OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE AUTH=PLAIN AUTH=LOGIN] com server ready.
WROTE Nov 05 17:36:49.127 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x61000026d240
1.89 ID ("name" "Mac OS X Mail" "version" "8.0 (1990.1)" "os" "Mac OS X" "os-version" "10.10 (14A389)" "vendor" "Apple Inc.")
READ Nov 05 17:36:49.150 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x61000026d240
* ID NIL
1.89 OK ID completed.
WROTE Nov 05 17:36:49.151 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x61000086bcc0
2.89 AUTHENTICATE PLAIN (*** 44 bytes hidden ***)
READ Nov 05 17:36:49.162 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x608000863f40
2.88 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE SEARCH=FUZZY URLAUTH URLAUTH=BINARY COMPRESS=DEFLATE QUOTA ACL RIGHTS=texk] Logged in
WROTE Nov 05 17:36:49.163 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x61000026d240
3.88 LIST "" ""
READ Nov 05 17:36:49.164 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x61000026d240
* LIST (\Noselect) "." ""
3.88 OK List completed.
WROTE Nov 05 17:36:49.164 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6180002b77c0 -- thread:0x610000665f00
4.88 LOGOUT
READ Nov 05 17:36:49.197 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x61000086bcc0
2.89 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT IDLE CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS QUOTA] Logged in
WROTE Nov 05 17:36:49.198 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x61000086bcc0
3.89 LIST "" ""
WROTE Nov 05 17:36:49.204 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
EHLO [192.168.1.11]
READ Nov 05 17:36:49.221 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x61000086bcc0
* LIST (\Noselect) "." ""
3.89 OK List completed.
WROTE Nov 05 17:36:49.221 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100004a4e60 -- thread:0x61000086bcc0
4.89 LOGOUT
READ Nov 05 17:36:49.227 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
250-exthost.han-solo.net Hello 151.2.150.83.ftth.as8758.net [83.150.2.151], pleased to meet you
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-8BITMIME
250-SIZE 50000000
250-DSN
250-AUTH LOGIN PLAIN
250-DELIVERBY
250 HELP
WROTE Nov 05 17:36:49.228 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
AUTH PLAIN (*** 44 bytes hidden ***)
READ Nov 05 17:36:49.253 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
235 2.0.0 OK Authenticated
WROTE Nov 05 17:36:49.253 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:587 -- socket:0x6000002b85a0 -- thread:0x61000027a000
QUIT
CONNECTED Nov 05 17:36:49.542 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x600000266300
READ Nov 05 17:36:49.651 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x600000266300
* OK [CAPABILITY st11p09mm-iscream007 14G XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 SASL-IR AUTH=ATOKEN AUTH=PLAIN] iSCREAM ready to rumble (14G:30156) st11p09mm-iscream007 [18:7146:16:36:49:09]
WROTE Nov 05 17:36:49.651 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x61000027a000
1.100 AUTHENTICATE ATOKEN (*** 80 bytes hidden ***)
READ Nov 05 17:36:49.777 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x61000027a000
1.100 OK [CAPABILITY XAPPLEPUSHSERVICE IMAP4 IMAP4rev1 ACL QUOTA LITERAL+ NAMESPACE UIDPLUS CHILDREN BINARY UNSELECT SORT CATENATE URLAUTH LANGUAGE ESEARCH ESORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES CONDSTORE ENABLE CONTEXT=SEARCH CONTEXT=SORT WITHIN SASL-IR SEARCHRES XSENDER X-NETSCAPE XSERVERINFO X-SUN-SORT ANNOTATE-EXPERIMENT-1 X-UNAUTHENTICATE X-SUN-IMAP X-ANNOTATEMORE XUM1 ID IDLE] User cabaumle logged in
WROTE Nov 05 17:36:49.778 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x61000027a000
2.100 ID ("name" "Mac OS X Mail" "version" "8.0 (1990.1)" "os" "Mac OS X" "os-version" "10.10 (14A389)" "vendor" "Apple Inc.")
READ Nov 05 17:36:49.889 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x61000027a000
* ID NIL
2.100 OK Completed
WROTE Nov 05 17:36:49.890 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x610000665f00
3.100 LIST "" ""
READ Nov 05 17:36:50.000 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x610000665f00
* LIST (\Noselect) "/" ""
3.100 OK Completed
WROTE Nov 05 17:36:50.001 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:p09-imap.mail.me.com -- port:993 -- socket:0x6000002ba220 -- thread:0x610000665f00
4.100 LOGOUT
READ Nov 05 17:37:07.812 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:internalserver.local -- port:993 -- socket:0x6080002b4ca0 -- thread:0x600000266300
* OK Still here
READ Nov 05 17:37:11.012 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:domain2.com -- port:993 -- socket:0x6100002ae700 -- thread:0x61000026d240
* OK Still here

How do I recover a deleted mail account and all associated contacts?

How do I recover a deleted mail account and all associated contacts?

Set it up again. If you didn't delete anything from the mail server, everything should sync right back up.

Why did my mail account suddenly erase all emails and now will not sync with my quickbooks?

I have quickbooks for Mac and it syncs to my mail account with my laptop everytime I email an invoice or an estimate. The other day I went to send an estimate and it will not allow me to send, receive or see any of my previous emails. Anybody have a solution? Also does anyone else think it is ridiculous that Apple does not provide any tech support unless you pay? I just bought my Mac Book one year ago and have already had to replace my charger ($95) and now they are telling me they can't help me unless I pay $50....Um I find that crazy excessive considering I paid $2400.00 for my computer......
Anyway, please help!

Are yo trying to sync via wifi?
If so:
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
Otherwise try restoring from backup

How to get mail accounts in all profiles?

Hi, I setup 4 users in my imac, one for each family member. I setup the email accounts under my profile and when my wife logs in, the mail prog wants her to go thru the same process again. How do I copy the mail accounts from under my profile to all the users so everyone can access the email program without having to reenter the email user names, passwords, etc....for all 4 users on the imac?
Thanks

*"How do I copy the mail accounts from under my profile to all the users so everyone can access the email program without having to reenter the email user names, passwords, etc....for all 4 users on the imac?"*
You don't. Besides, if you could, in less time than it takes you to migrate the settings you could have already entered them into each of the other 3 user accounts. Heck, you could have done all that and have everyone up and running while you're waiting for a response on this forum.
Just curious why you would set them all up under your account in the first place...???

How can I restore a mail account with all the old mails?

I just searched the this topic list, and found some articles which seemed to address the same problem, but I was not able to restore the data.
When setting up a new mail user, we erased all the data from the previous user and I urgently need to get that data back - meaning all emails. How can I do that?
thanks for any help,
Alexandra

Since I'm assuming this is not an IMAP account, there are only two things you can do.
Restore the mail from a backup, if you have one (it would be in the old users home directory - in /Library/Mail).
Pay for a data recovery service to reclaim the deleted files from the hard disk (assuming you haven't over-written those disk sectors already in setting up the new user - if so, the data is unrecoverable).
P.S. If it was a POP3 account, BUT, the mail had been set to save message copies on the server, then you could recreate the previous mail account and re-download them.
G4 Alum. PowerBook - 1.5GHz Mac OS X (10.4.7)

All mail accounts suddenly stopped working on iPad2. Have tried deleting accounts and re installing, but still no luck. Any solutions?

Unable to find any of the mail servers for pop, gmail and me. However can access all accounts directly through web without issue.

Hi there Smyth2013,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
-Griff W.

TS3276 My 3 mail accounts are all off-line. How do I get them on-line?

My 3 email accounts are off-line. How do I get them on-line?

If you go to Mail>Mailboxes Menu - is Take All Accounts Online and option? Does it re-connect them.
Are the Mailboxes with different providers? If they're all the same provider perhaps there are problems at their end, rather than yours.
I assume your internet connection isn't playing up.

My Mail accounts suddenly stopped working and it shows blank Can anyone give me some advise on how to get it working again

My mail was working up to this afternoon and all of a sudden, it is blank
I have checked the settings and cannot understand what is wrong
Any advise please?

If you haven't done so, try restarting your iPad. Hold down the Sleep / Wake button until you see the red slider then swipe to power off then hold the Sleep / Wake button down until you see the Apple logo.
If that doesn't help, tap Settings / General / Reset / Reset Network Settings.

I cannot create a new subfolder in one of my mail accounts. (All of my other accounts/inboxes I can create new folders)

> The option to create a new folder is available, however when I click create, no new folder is created.
> I have 5 separate email accounts I am running, it is only 1 specific account which I can't create new folders for.
> I used to be able to create new folders for the account in question.
> It is definitely not a case of my inbox not being expanded.
> I have tried running in safe mode with addons disabled and toolbars reset, but it still doesn't work.
> I opened up the subscribe box, and the folders do not appear there to be subscribed too - which leads me to believe they aren't being created in the first place.
Please help - I have run out of ideas of what to do or try. Thank you so much in advance.

Thanks for you response.
1. Account Type is IMAP.
2. The email account is hosted through my hosting package with domains.co.za. What details do your require?
Here is a link to the current thunderbird email configuration details: http://codeyoda.co.za/rossco/thunderbird-email-config.pdf
(Account 7, is the account in question which I can't create folders for)

I updated my iPhone and lost all photos, videos and e-mail accounts. How do I get them back?

I updated my iPhone yesterday (simply to get rid of the reminder that was bugging me). The last time I updated the phone everything went fine, my settings, ringtones, messages photos etc all backed up perfectly. This time around all my photos are gone, my videos have disappeared, ringtones are back at factory settings and my e-mail accounts are all gone. I've also lost all my messages which is a real bummer because there were contact details in some of them. I've tried restoring the phone from iTunes and going back to a previous backup but no joy. Can anyone help?
Failing that can anyone tell how best to complain to Apple??? (Would anyone give a "s h one t" anyway!) Aaaaggghhhh!

John Hanniffy wrote:
I have lost all my photos and videos in iTunes as well. I don't understand how all my music transferred over but not those?
Pictures were never in iTunes. iTunes is not a photo management program. It is merely a tool that allows syncing of a specified folder to an iDevice. Was the folder that was being synced copied from the old computer to the new computer?
John Hanniffy wrote:
Another weird thing is that some of my Apps 'changed' in the upgrade and now don't work (e.g. Group Text App reverted to the 'free' Ad bearing version whereas I previously had the 'paid' No-Ad version installed).
That leads me to believe they were not in the Apps folder in iTunes... maybe they were never transfered to the computer. These can be downloaded again via iTunes or directly on the device.
Downloading past purchases from iTunes
John Hanniffy wrote:
As I said in my initial post the thing that really bugs me is the loss of my SMS texts. I don't see any way of backing those up on iTunes and when I previously upgraded the iPhone software they, along with all my settings, transferred over seamlessly.
SMS/MMS/iMessage is included in the backup of the device done via iTunes. Restoring of that backup will put all the content back. This should also restore the email account setup
About iOS Backups

Missing mail accounts

my 3 mail accounts and all that is within have disappeared and been replaced with a single mobile me account. bad timing! please can you give me a remedy for restoring my mail to how it was. thanks
bruce

This suggests some event, such as using up all the free space temporarily (such as a video app might do), closing the lid on a laptop before the Mail has finished it housekeeping task, or before its screen goes dark. A sudden power loss to desktop computer can cause this, as well.
In each of these scenarios the preference file is over written or not refreshed as administrative tasks did not complete, and the account setup info is lost. If the account folder remain on the hard drive, as is usually the case, and if you re-enter the account setup info, and decline if prompted to Import anything, Mail will normally rediscover the existing account folders.
If the user has a MobileMe account, that is setup via the info in System Preferences.
Ernie

Unwanted Mail Account

I did the 10.7.4 update yesterday and now I have a duplicate mail account with all the same email. I had my incoming mail server set to 535box.bluehost. Now I also have one set to mail.mywebhost. I tried deleting the duplicate yesterday but it screwed up all the mail in the other account. Any suggestions on how to elimate one without messing with the other?
Thanks,
Bruce

The mail account is owned by the server, not the MBP, so I would image that as the mail account is on the server, it will need to be deleted from the server, with the MBP connected so as both mail clients can synchronise.
Hope this helps

How do I fix an Apple mail account that is "confused"

Last week I moved a mail account from one host provider to godaddy.
I updated the incoming and outgoing mail servers in Apple Mail and did a "Get Mail".
Two new messages came in so it appeared everything was fine, however I realized Mail
was not retrieving any other new messages. Mail does not report any errors, just does
not retrieve messages.
When I "Get Info" on the account I can see 75 unread messages under "All messages on POP server".
For some reason Mail will not retrieve them.
I can log into the account via webmail and confirmed that the password is correct, and that the account
is working properly.
I have deleted the account in Apple Mail several times and recreated as POP and IMAP with the same
result.
Apple Mail seems to have "memorized" the account even after I delete it, it acts as if some preference
has incorrect information about which messages have been downloaded?
Any help would be greatly appreciated!
Keith

Thank you for the suggestions BDAqua!
The new Smart Mailbox was unable to retrieve any new messages.
Something strange about Connection Doctor, at the top of the window it reports "Internet Connection Status: "Mail was unable to connect to the internet, click the "Assist me..." button for help diagnosing the problem." (this report is false because the other two accounts work). When I click Assist me as instructed Network Diagnostics reports "This computer's Internet connection appears to be operating normally. Are you sure you want to use Diagnostics?"
All other status lights are Green within Connection Doctor, it reports "Connection and login to server succeeded" with all three mail accounts and all three smtp servers.
In safe mode, Disk Utilities repaired some permissions, no disk repair was required.
After moving the Cache files, Envelope Index and rebooting, Mail went through the Message Import process but there was no change.
I remvoved MessageRules.plist and backup, still no change.
I'm not getting a password rejection, no rejection or error at all.
In Keychain access I deleted every entry having to do with mail accounts and servers. I reentered passwords in Mail accounts and still no change.
I'm using no SSL and ports check out.
After all the above I'm still in the same situation, have not found a way to create a new account that is capable of retrieving from my main email box. Very frustrating, I can't seem to figure out a way to bypass the "hidden" library file that's corrupt.
It's curious that the setting in Accounts>Advanced>"Account Directory" there is a "choose" button but you can't click it. I was hoping I could chose a new location to fix the problem.
Thanks for all your suggestions,
Keith

How do I recreate my iCloud mail account on my iPad Air.

Took my iPad Air to Genius Bar at Apple store bekse of frequent system crashes/freezes. Tech removed all apps and system, then reloaded iOS. Result was like having a new device with no Settings/ apps. Tried to recreate settings, including mail accounts. All OK until tried to recreate iCloud mail account. Won't allow me to recreate bkse keep getting notices email user name is already in use (it is, it is mine!), and SMTP ICloud server is not responding/ accepting email name. How do I recreate my iCloud mail account so that it works on my IPad? Suggestions?

Let's try deleting the iCloud account from your iPad, then adding it back.
If you have any photo stream photos on your iPad, save them to your camera roll by opening your My Photo Stream alburm, tap Edit, tap the photos, tap Share, tap Save to Camera Roll. The force close the Mail app by double-tapping the home button, locating Mail in the list at the bottom, tap and hold Mail until it wiggles, tap to close it, then tap the home button agian.
Then to delete the iCloud account go to Settings>iCloud, tap Delete Account, choose Delete from My iPad when prompted. This only deletes the account and your iPad data from your iPad, not from iCloud. Then go to Settings>iCloud and sign back in and turn on your sync settings, confirming that Mail is set to On. Your iCloud data will reappear on your iPad after a brief delay as it redownloads. Open Mail and see if your iCloud account is there now.

Mail account suddenly all messed up

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