Mail and Asian fonts set-how to reset...

I am attempting to remote support a client using Apple Mail. He has a Mac Book Air/Lion (not sure if 10.7.4 yet) but my email to him is getting interpted as Asian character set.
I'm thiking of looking within Mail/Preference/Fonts and Colors but the larger issue is what precipitated this in the first place. Shoudl I be looking elsewhere.
Body of the text is Asian font set but the email address and other particualrs from him and me are English.
Should I look at keyboard preferences as well?
Looking for guidance.
Many thanks to all...

He uses Mail/iCloud with an ATT DSL system. I have my own domain using IMAP as well as a .me account using Mail.app.
Waiting to hear when I can remote login to look at things.
Another thought is to backup his mailbox, rebuild, and then do a big purge of his inbox. His work pattern is such that he leaves way too much in his inbox (4K+ messages). I've counseled him to change. If the system is getting corrupted maybe this is a symptom?
Also not sure if he is at 10.7.4-I'm not going there yet due to some nasty issues with the Thunderboldt upgrade released last week.
Thanks

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Mail and Asian fonts set-how to reset...

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