Mail and Previews

Whenever I receive an email with an attachment the attachment does not show the accurate preview. For example when I receive a pdf fax every fax following shows the same preview when I scroll down the various emails.
Entourage doesn't do this?
What gives

Me too. Mail has some serious problems with imap it seems and I had the following problems that made me switch back to Gmail:
- mailtags wont get applied to incoming messages (rules just didn't work consistently)
- the bigger problem was the blank message pane which was quite consistent, in that after a few minutes switching folders would mean that the "Inbox" would go blank and refuse to show messages unless restarted.
So bye bye Mail, hello again Gmail

Similar Messages

Digitally Signed PDF crashes Mail and Preview

I've run into an odd situation - if I try to send a digitally signed PDF file using the Mail app or even view that file in the Preview app, those apps crash. The PDF files are created in Adobe Acrobat Pro version 9.1.0 (for the Mac). My Mail and Preview apps are right up to date.
The same PDF file still opens just fine in Adobe Acrobat. If I create exactly the same file, but don't go through the digital signature step, the files open (in Preview) and send (in Mail) just fine.
Anyone else run into this problem and/or have a suggestion on how to avoid it?
(P.S. By "create", I mean I have printed to the "Adobe PDF 9.0" print driver, which creates the base PDF file. Then I have also "secured" the file by requiring a password be entered to change anything. The final step, which seems to be causing the problem, is digitally signing the file.)

The problem may be related to asking Acrobat 9 to output a file format "compatible" with older versions -- along with adding security.
If you check the Console log, I think you will find that the "mdworker" task is also crashing -- even when you open the file successfully with Adobe Reader. I presume this is Spotlight trying to index the file.
Safari will also crash when attempting to view such a PDF. It puts out a Console message indicating invalid AES block size or some such. Presumably this is related to the 128 bit AES security in the PDF file. Using 128 bit RC4 results in a file that doesn't crash Preview, but the document content is garbled by Preview so it's just as bad.
--Bob

PDF's in Mail and Preview not displaying correctly

Ever since upgrading to Yosemite PDF's are not displaying correctly. Every time i generate a PDF of a sales quote it seems to lose a lot of information.
But the strange thing is.....
Preview and Mail both show PDF with missing text.
When I open using "Quick Look Attachment" within Mail or Adobe Acrobat it looks perfect.
When emailed, recipients (mostly Windows users) seem to have no problem opening it and seeing all text.
So far seen that issue is only in Preview and Mail
Only has happened since upgrading to Yosemite
PDF is created using web based ZOHO CRM to build quotes.
See image below to see the difference in what Mail and Preview sees compared with how other apps open the same PDF.
NOTE: sensitive info has been purposely blurred on image.

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
Safe Mode - Yosemite
Safe Mode - About

After a recent mac update, my ichat, mail and preview applications have been disabled! How do i fix it?!

My new laptop has been asking for an update so i went on with it.. now i cant see my ichat, mail and preview icons on my dock. I looked for it and when i tried to open it, it says it's been diabled. What happened?! How can i get it back?! HELP please

Hi,
This Users Tip was written to Enable the Reinstall of iChat.
AS it is the app itself rather than the support parts that is missing you should be able to do the "Easy Way" for that app.
Insert the Install Disk.
Drag window large enough to see the Option Installs Folder
Open that and then Launch the Optional installs.mpkg.
Select iChat and select Continue to Install.
This will install iChat at the Install Disk Level.
As iChat gets up dated with certain OS Updates you will need to Download and run the Combo Version of the last OS Update you did.
Download the .dmg.
Expand and launch Installer.
Run it over the top of what you have.
The Users Tip also tells you how to use Pacifist to Open the Install Disk and select various bits.
Obviously this can be used for the other apps you are Missing.
These too, will need you to "Run the Combo" afterwards.
7:34 PM Tuesday; October 4, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Mail and Preview crashing upon launch

Okay, so it's just another day, and I'm launching Mail, just like I've done a million times before, but for some reason now all I get is just one bounce out of the icon in the dock, and then... nothing happens. Below, I've copied and pasted some gobbledigook from the Console log. I've discovered that Preview seems to be suffering from the same issue (the Console log reads similarly). The only other malfunction going on at the same time is my HP Scanjet 5400 scanner won't let itself be initialized.
dyld: Library not loaded: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
Referenced from: /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
Reason: no suitable image found. Did find:
/System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
/System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
Feb 20 09:08:35 Andy-Leahys-Computer crashdump[344]: Mail crashed
Feb 20 09:08:35 Andy-Leahys-Computer crashdump[344]: crash report written to: /Users/andy/Library/Logs/CrashReporter/Mail.crash.log

Well, BD, I got it to reboot in safe mode. (You know, several times previously, I pulled the plug on this suggestion from you and others, as found in prior posts. This was because I failed to realize how much patience is required, while that gray Apple screen hangs there, its clock icon swirling, round, and round, and round, pointlessly, silently, ominously. This time, I dealt with the tension by leaving the house for a whole half hour, and I found a safe mode login screen upon my return. Yay!)
And, so, then I got the disk permissions repaired, using Disk Utility, as instructed.
While still in safe mode, I tried to launch Mail and Preview, but, sorry, same drill -- failure to launch. Rebooting to regular mode, and again trying to launch Mail and Preview -- still not working.
Here's how the crash log reads for the last Mail crash:
Host Name: Andy-Leahys-Computer
Date/Time: 2009-02-20 18:00:16.953 -0500
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [63]
Version: 2.1.3 (753.1)
PID: 198
Thread: Unknown
Link (dyld) error:
Library not loaded: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
Referenced from: /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
Reason: no suitable image found. Did find:
/System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
/System/Library/Frameworks/Quartz.framework/Versions/A/Quartz: unknown file type, first eight bytes: 0x48 0x65 0x72 0x61 0x27 0x73 0x0D 0x0A
But, you know, it looks like Disk Utility might have left a little love letter on my hard disk, a previously unnoticed folder entitled "DamagedFiles." There are 11 aliases in there, one of them named "00589800 Quartz." Tell me, BD, is that the smoking gun?

Mail and Preview crashes when printing. I have 10.8.3. error message something about est-e-filing plug in. Help anyone??

I have the latest OS 10.8.3 and just recently Mail and Preview constantly crashes when printing.
It seems that it is missing a plug in or something. Error messge is Mail quit unexpectedly when using the est-e-Filing-pdes plugin.
Same message in Preview.
Actually I have experience more crashing (with Numbers) since last update.
Can anyone help?
Raoul

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

PDFs in Mail and Preview are very slow

I have been experiencing serious issues with PDFs, handling them in Mail, and in Preview. This problem surfaced a few weeks ago, and it is totally hogging my resources. It is like the PDF takes over my computer. It might take several minutes to load, and it never fully loads. It will keep flashing back and forth as it tries to draw the whole document.
It seems especially problematic within graphic files, or those with shading or cross-hatching. As an Architect, I am handing files like that all the time. I bought my MBP Retina display a few weeks ago with the hopes that the 16 MB of RAM would make things run smoothly, but the only advantage is that restarts are pretty quick.

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Mail and Preview get stuck using way too much CPU

Has anyone else had an issue with either Mail or Preview getting stuck using over 100% CPU for no apparant reason. This has only happened since downloading 10.8.
With Mail, I can't figure out what sets it off. It happens occasionally when I'm replying to an email, but it doesn't happen everytime. When it happens I have to quit Mail to get it to stop.
With Preview, it happens on some pdf documents when I search for a word. After I'm done searching, the CPU percentage will be going crazy (!00-125%) until I quit the app.
I have a 2011 Mac Mini with 2.3 ghz processor and 8 G RAM

Not a solution, but if the Podcast feed is dormant, why not unsubscribe?
As to the file structure for media on the device it is deliberately obscured as a countermeasure to casual piracy. See Recover your iTunes library from your iPod or iOS device. Content put on the iPod by a non-iPod aware product is going to treat it like any external drive. The iPod firmware won't read that media.
tt2

Impossible to open mail and preview after 10.8.2 update

Hi,
My mom has a macbook pro very recent, bought a month ago or so,
the preview app wanst working so I have updated the system to 10.8.2
now Mail.app doesn't launch neither preview and when I try top open the pref panes and access mail prefernces or icloud preferences, the pane closes.
any advice?
many thanks

EDIT: please remove all items from login items first
Go to
 > System Preferences > Users & Groups | Login Items
Select everything in the list and click the - (minus) button underneath.
Restart the mac and test to see if Preview and Mail.app work as expected.
Message was edited by: softwater

Mail and Preview not working?

Since upgrading to Lion, and then Mountain Lion, I have not had access to my mail through the Apple Application.
Everytime I click to launch Mail, all I get is the 'Welcome to Mail'. When I proceed to begin the upgrade to my mail database, it stays at about 25% and doens't move. I haven't even bothered to find a solution until today.
Also, my preview application has decided to jump off of a cliff as well. I cannot open any photos or pdfs or anything. The application will launch, pinwheel of death and then no windows appear. I apparently have quite a few open though. I am thus left to force quit and use another program.
Has anyone else come accross either of these issues? What are your solutions?

Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test Preview, at least, while logged in as Guest. Mail won't be so easy to test. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

Where/how to re-install Preview, Spaces, Mail and GarageBand

i accidentally deleted the following applications
Preview, Spaces, Mail and GarageBand
Does anyone know where or how i can re-install them?

Archive & Install, followed by iLife installation. Alternatively, use Pacifist to extract them from the various installation disks.

None of my apple apps can export files, including Mail, iPhoto, Aperture and Preview.

None of my apple apps can export files, including Mail, iPhoto, Aperture and Preview. When I try to export a file from any of these programs, the app hangs for a few seconds and then does nothing, not even open an export dialogue. Same thing happens when I try to attach a file to an email. Also, maybe related and maybe not, Photoshop will crash after the splash screen. All of these app function properly when using a different User Account.
I've tried deleting my application preferences in my user library and when that didn't work, I deleted my account and then created a new one that used the same user directory, which still didn't fix anything.
I don't really want to make a new user from scratch and have to re-enter license numbers, re-calibrate monitors, recover bookmarks, contancts, etc. etc. if I don't have to, so I would be grateful for any advice.
Thanks!
System: Early 2008 Mac Pro, 3GHz 8 Core with 12 GB RAM, Nvidia GTX 285 (mac edition). Running OS X 10.8.4

You cannot change your iCloud email address but you can setup a new alias: http://help.apple.com/icloud/#/mm6b1a490a
You cannot transfer purchases from one AppleID to another.

Problems with Mail and Safari

Hi,
I'm running OS 10.11 and am having some consistent problems with Mail and Safari on my MacPro Dual 2.66. Here they are:
Sometimes, for no apparent reason, selecting these applications from the dock no longer opens the application (or a new window if already opened), but causes them to be revealed in the finder.
In Safari, when this problem occurs, another symptom seems to be that new windows will ONLY open in a new tab, even though I have preferences set to open links in a new window. If I click on a bookmark within a folder in the bookmark toolbar, Safari will open ALL the bookmarks in the folder in new tabs!!
In Mail, when I open my Inbox, clicking on various messages will highlight (in blue) ALL the messages I'm clicking on, instead of simply displaying the highlighted message in the reader.
The only way to get things back to normal is to reboot my machine, which is getting to be a total drag, especially since this seems to happen fairly often.
One other thing that may be related- if my screen saver is running, and I move the mouse to go to an active screen, the computer will "freeze." It stays like this indefinitely- I figured out that if I press the button on the machine itself it will go to sleep, and I can wake it up and then everything is fine, but I don't understand what's going on.
I have tried using Disk Utility and Disk Warrior, and have used OnyX to clean out my system cache and aall sorts of other stuff, but to no avail.
Is anybody else experiencing any of this? I'm starting to get really frustrated. Thanks for any advice.
Cheers,
Andrew

Scott,
I had posted earlier that I had Flash payer problems and then QuickTime and PDF preview problems too, on my Intel PowerMac. I could not figure out what the problem was, because fixing permissions and moving plugins did not work. Console indicated that the Quicktime components were not found, with the problem in a webkit pref file somewhere (nil field value). Anyway, I bailed and reinstalled Leopard from a 10.5.0 DVD, and then updated using the combo updater to 10.5.3. Everything worked. Then, after the 'Java for Mac OSX 10.5 Update 1', it all broke again. This time, repairing permissions resulted in:
User differs on "System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Home/lib/jvm.cfg", should be 0, user is 95.
User differs on "System/Library/Frameworks/JavaVM.framework/Versions/1.4.2/Libraries/classlist" , should be 0, user is 95.
Now it all works again. This is obviously a flaw with the Java update, and also somehow Disk Utility did not find it earlier. Anyway, take a look at reverting the Java update, or manually changing user for those files (I suppose user 0 is root, but maybe it is nobody).
Obscure....

Mail and iPhoto Problems with sending photos.

Mail and iPhoto Problems with sending photos.
I have this problem that started a while ago and seems to be getting worse.
Here are the different scenarios.
-If I try to share a photo to email within iPhoto, it will insert the image file name in the mail message, but no image icon or opened image. In iPhoto Preferences under General I have chosen to use Email Photos using Mail.
-If I choose to use iPhoto to send the photo, it will compose the message and the photo is viewable. If I send the message i can view the photo within the email I sent to myself. Nothing happens when I double click on the photo in the Mail message. Nothing happens when i control click on the photo in the mail message. Nothing happens when I try to drag the photo to the desktop from the mail message. When I try to save attachments from the email and choose a place to save it, the save button is grayed out and it cannot be saved. When I check the mail message it says there is an attachemnt but there is no file size listed.
-If I use the stationary within Mail app I cannot drag a photo into the placeholder, I get a circle with a line through it symbol when I try. It happens if I try to drag a photo from the desktop or from the media browser within Mail app.
-If I drag the photo to the desktop from iPhoto, I can double click it on the desktop and it will open in Preview.
-If I then control click on the same photo on the desktop and scroll to share/email, the generic photo icon will be inserted in the mail message. If i double click the photo icon in the mail message I get a message it can't be opened because it is empty.
-If I drag that same image to the mail message body the same thing happens.
-If I send that email to someone they cannot open the image file.
What I can do:
- I can drag that same image file on the desktop to my dropbox folder and it will upload. From there I can go on my iPad and download the photo and send it through email just fine.
-I can open the same image file on my desktop in Preview, I can copy and paste it into a mail message and the image will be viewable in the mail message by me and by the recipient.
-I can drag that same image on the desktop to my safari browser window and it will be viewable in the page. i can then copy and paste that image into a mail message and it is viewable in the message. I can then send that email message to myself and i can control click on the image and get all my options. It also shows as an attachment with the size of the image file in the mail message.
I can send that message to someone and they can see the photo and open it fine.
-If I send that same email to me I can see the photo within the mail. If I then drag that photo to the desktop I cannot use it again to put in an email as the same problem happens again.
I have tried all scenarios in my user account, another users account and in a guest account. The same happens in all. I am guessing because of this it is not a corrupt preference file, unless all of the preference files are corrupt. The guest user account I added a new email account so it was brand new and still had the problem.
I am stumped, all and any help is appreciated.

Another problem that may be related….
I have Snapz Pro. I used to be able to save the snaps to my desktop or a folder. Now when I take a screenshot and try to save the file to my desktop or a folder on my desktop I get this message "Files cannot be created in the selected location. You do not have permission to write to the selected location. Please choose a different location." I have found that i can only save the file to the clipboard. I have repaired permissions many times and still I have this problem.

Since updating to Mavericks, Mail doesn't work properly. It just stops working (no error messages--it just won't check for new mail) and I must shut it down and reopen it to get it working again. Any suggestions?

Since updating to Mavericks, Mail doesn't work properly. It just stops working (no error messages--it just won't check for new mail) and I must shut it down and reopen it to get it working again. Any suggestions?

Try to force quit the mail app
Double tap the home button. When you see the app previews on the screen scroll sideways if needed to get the preview in question on the screen. Flick that preview up and off the screen to close the app. Single tap the home button or home screen preview to exit the mode.
Failing that, go into the settings, mail, contacts and calendars and remove your account info then put it back in and see if that works

Mail and Previews

Similar Messages

Maybe you are looking for