Mail and Verizon DSL

My ISP is Verizon DSL. Between yesterday and today, I stopped being able to send mail through both Mac mail and Verizon DSL webmail. Earlier today, I began to be able send mail through Verizon's webmail, but still not through Mac mail. After spending 2 hours on the telephone today with 3 different Verizon tech support people (none of whom could do more than verify that my incoming and outgoing mail settings were correct), I was told that the issue did not lie with Verizon, but that it was a Mac mail issue.
One of the 3 techs I had spoken with had asked me to change the outgoing server port from 25 to 587. I decided to change it back to 25, which was the setting that it had always had. Once I did that, Mac mail worked right away.
So, I cannot believe that this is a Mac mail issue, and, of course, Verizon claims that it is a Mac issue. All during this time, my .mac account worked fine in Mac mail.
Has anyone else ever seen anything like this? Is this a Verizon snow job or is Mac mail buggy this way? Thanks.
Mac Pro Mac OS X (10.4.9)
Mac Pro Mac OS X (10.4.9)
Mac Pro Mac OS X (10.4.9)

.Mac's SMTP server is password authenticated and many ISPs don't block the use of SMTP servers that are outside of their network on Port 25 as long as the SMTP server is authenticated but you are probably using 587 for the server port for .Mac's SMTP server.
Since you were unable to send messages with your Verizon account when accessing the account via webmail either, this is a strong indication that the problem was with Verizon. Being able to send messages via webmail was restored and it appears the same for their SMTP server with an email client such as Mail.
Sending via webmail access does not use an SMTP server.
Many of these ISP tech support personal are poorly trained or just not very knowledgeable or uninformed. Some report here that their ISP tech support informed them that the ISP doesn't block the use of SMTP servers that are outside of their network which is completely wrong so this is either very poor training and/or the ISP not hiring the best of employees probably due to low pay.
There are no perfect email clients either and the file that stores account information and SMTP server information for the Mail application can become corrupt and cause sending problems. Having SMTP servers available to choose from which are not being actively used by any account can sometimes cause sending problems with a valid SMTP server that is working properly.
Since you were also unable to send messages via Verizon's webmail access for a period of time which was later restored along with not being able to send messages with Verizon's SMTP server with Mail which was also restored later and all the while being able to send messages with .Mac's authenticated SMTP server, this indicates a Verizon problem 100%.

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BEFW11S4 and Verizon DSL

I have Verizon DSL at home, looking to set up wireless network.
Verizon recommends the Linksys BEFW11S4, but gives no indication why.
Looking at posts for that product in this forum it seems the BEFW11S4 is an older product. Does anyone have experience with this Linsys router and Verizon DSL?
tim

You can buy any wireless router you want. They all shall work.
(The only thing is N versions will not work with your laptop if your laptop is G and the router is N only.) BestBuy will push you to buy N because it is the most expensive.
My colleagues and I tend to stick with Linksys, NetGear, and DLink.
Many techies stay away from Belkin. You figure.

Linksys and Verizon DSL

I have Verizon DSL and have been using a Netgear wireless router for years, but was going to install a Linksys WRT54G. It doesn't seem to get the DHCP address. I have another linksys router I was going to test with but that also doesn't work. My netgear products work fine straight out of the box...what's the deal with linksys!

The resolution is to NOT use PPPoe at all. Verizon doesn't use it (at least in Oregon they don't).
Set the local IP of your router to 192.168.2.1 so it doesn't conflict and cause a NAT loop with the modem. The modem's IP is of course, 192.168.1.1.The Modem will work in routed bridge mode. The power, lan,dsl and internet lights will all be ON.
Protocol: Bridge
Mode: Routed Bridge
Router, set to DHCP/Automatic, don't worry about cloning the mac or any of that. The only thing you need to change on the router is it's local IP, to 192.168.2.1
Reboot your PC, powercycle the modem and the router, and viola.
Here are some links to Westell's site.
http://www.westell.com/technical-support/technical-support-2.html
http://www.westell.com/images/pdf/bc90_6000_6100_6110_ug.pdf
Message Edited by DAM3D on 09-08-2008 07:52 PM

Back to my Mac and Verizon DSL must not work

I did everything is says to do to get Back to my Mac working and it doesn't work on Verizon DSL.
I enabled UPnP on both routers(each router is in a different home with different account), logged into .Mac, turned on file sharing and screen sharing and turned on Back to my Mac and I can't get either computer to show up.
I even logged out of .mac and logged back in.
Am I missing something?
Thank You
Doug

Are the ports in fact open from the net?
This means at any one of the following sites:
grc.com shields up
http://www.dyndns.com/support/tools/openport.html
http://www.whatsmyip.org/ports/
http://www.canyouseeme.org/
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Windows Live Mail and Verizon emails

I just purchased a new PC with Windows 7. I want to get my Verizon email via Windows Live Mail. I can receive emails, but I cannot send them. Where do I find the outgoing email configuration settings in Windows 7?

You can find settings for any email client program by clicking the link below:
http://www22.verizon.com/ResidentialHelp/FiOSInternet/Email/Setup+And+Use/QuestionsOne/124289.htm

Internet Connection Issues using BEFW11S4 and Verizon DSL

I'm trying to get my son's wireless router running on our home network. The PC (WXP) works find when directly connected to the DSL modem (client IP: 192.168.1.46, DG: 192.168.1.1, DNS server 192.168.1.1, NetMask: 255.255.255.0)
When I install the BEFW11S4, I can connect to the router, reset factory defaults, release and renew IP; but the client times out when accessing the internet.
The IP info for the router is identical to that which I see on the PC when directly connected (IP: 192.168.1.46, DG: 192.168.1.1, DNS server 192.168.1.1, NetMask: 255.255.255.0)
I tried:
- Easy_LinkConnect - It fails when trying to access the internet.
I've tried pinging from my client to known good IPs, that fails
Reset to factory defaults
FW upgrades
- Is there a test untility on the router to test the WAN connection?
- Could there be a problem with the LinkSysy router IP (192.168.1.1) being the same as the WAN DG (192.168.1.1)?
Thanks in advance, Mike

Here's the latest update on the DSL/LinkSys saga. As it turns out, it had nothing to do with conflicting IPs. After peaking and poking for several days, I finally called verizon tech support. The problem was that the DSL modem (Westell 6100) needs to be in bridge mode if you're using a Linksys router (I suspect the 6100 assumes a sinle end nodes on its LAN side). However once the 6100 is in bridge mode, PPP authentication (which is done by Westell when in the router when in PPPoE) now needs to be done by all the PC's on the home network. Is there a way to have the LinkSys authenticate the PPP? Thx in advance

Windows live mail 2102 and Verizon yahoo email

Hello
I have been using Windows live mail and Verizon yahoo together for over a year
I use Windows mail since I do like the Verizon webmail feel and format
These two program have worked fine for me until yesterday
Today we try to access yahoo mail using Windows live I get a series of errors .
These errors include
1) timeout
2) wrong password
Last night at the recommendation of VZ tech support I deleted my Live account and created a new one for the same yahoo mail address. This worked last night as all me server email were downloaded for Windows live.
However this morning when I access Windows love I get the same errors ay yesterday and no new emails since last night
I have deleted my anti virus program to see if this solved the problem , however this had no impact
Per VZ tech support I am using the correct port setting, I have tried alternative port setting with no luck
I would appreciate any help in fixing this issue
Thanks
T
I
Solved!
Go to Solution.

I have had the same experience. The answer is to disconnect your verizon email from yahoo email and then to setup your email settings as described in a recent announcement from Verizon that was sent to users that do NOT use the Verizon Yahoo servers.
Anthony_VZ provides instructions in the Verizon Community Forum - Verizon.net topic. I was so disgusted by the time I wasted trying to get support to answer the simple question of what settings I should be using that I was ready to dump Verizon completely. I was eventually sent to Verizon Premium Support that would answer the question for $14.99 per month with a commitment of 10 months. I have no idea if the Verizon Yahoo ports are even compatible with Windows Live Mail any more or not (nomal support is not "trained in Windows Live Mail"). How they can make something as straightforward as providing email client settings for a common client so difficult is beyond me.
As you can tell, I am very angry about the time I wasted on this. Disconnect your Verizon email account from Yahoo and life will be better. Good Luck.

Verizon lost all my E-mails and will do nothing to help

verizon sever lost all of my saved E-mails and verizon will do nothing to get them back. Verizon support was useless.

IF they lost it they might be willing to help you. If something you did deleted them, no so much. Common problems adding a phone, etc, with the default options which often is pull and delete.

Verizon DSL HELP!!!!!!!!

I am trying to set up my mother in law with an Airport Extreme Base Station and Verizon DSL long distance in Florida. We followed directions from Verizon to set up the DSL modem in bridge mode. The AEBS is then set up to connect using PPP over Ethernet with her Verizon name and password, with always stay connected checked. With the iBook it is set up for normal DHCP with PPPOE turned off. But it is not working. She gets a continual message "looking for PPPOE host" and does not get an IP address on the base station. Can anyone help???

Nathan:
Althought I don't use Verizon (I have AT&T/SBC) here are some suggestions.
Depending on the modem you have I suspect that you have entered your ID and password into the modem which means you should not be entering that information into the Airport base Station.
I suggest you coonect the modem directly to your Mac and see if you can get on line. If you can, set up the Airport Base Station to NOT distribute IP addresses. Also, you do not want the Mac set up for PPPoE but do want it to use DHCP.
Hope this helps.
David

I have an iMac, and have a Verizon DSL account. Recently, my Mac Mail keeps requesting the passwords on my account every few minutes, and will not allow me to send messages using Mac Mail. I cannot edit the outgoing server; how can I send emails?

I have an iMac, and have a Verizon DSL account (3 email addresses). Recently, my Mac Mail keeps requesting the passwords on my accounts every few minutes, and will not allow me to send messages using Mac Mail (the message says that the outgoing server was rejected. I cannot edit the outgoing server, and the keychain will not save my passwords (the ports are valid). How can I change the outgoing server to send emails, and how can I avoid having Mail request my passwords every 2 minutes? Verizon, as usual, will not provide support to iMacs.

Is there an email saved in your drafts or outbox folder? I suspect that Mail is continually trying to send it, and each time Google is rejecting the email message.
You can open the message and then delete it from your Outbox folder. Then try removing all @gmail email addresses from it and seeing whether you can send to the other folks. I suspect that will work.
With email, if an SMTP server *can* verify email addresses, sometimes it will and it will refuse to send messages. If a message has to be relayed across servers, no verification is done, and you'll get a bounce if an email address is bad.

Verizon DSL install hijacking Safari and Apple Mail

This is my first post.
warning: it's long, just trying to include details
I lost all my bookmarks/folders in Safari -- after a Verizon DSL install-induced browser hi-jacking. See http://www.red-sweater.com/blog/?p=78
for a story that captures my own experience nearly to the last detail. But, unfortunately, unlike the blog author my bookmarks.plist was not a back up of my extensive bookmark collection -- it was a big zero, like some other responders to that reported.
I am just your basic user, and couldn't follow the code discussion toward the bottom of the blog, it's over my head. But, although not knowledgable, I am desperate and persistent and rarely accept "can't be done" answers, even if I don't really know what I'm doing and keep getting that same answer.
I tried all the standard suggestions so far, searching .plists, searching my hd for anything safari, anything bookmark, anything .html. Read many of the discussions on lost bookmarks, tried everything I could understand how to do.
I stumbled upon in the ~/Library/Caches/Metadata/Safari over a thousand files with crazy number/character names that all have suffix ".webbookmark" I probably did have over 1000 bookmarks. When I double click one of those .webbookmark files in that folder, a webpage springs forth in Safari, one of my former bookmarks. Also, click in the finder on one of those ~.webbookmark file and 'get info' and it shows the .html file name and bookmark name for it.
I believe this is somehow my old bookmark collection, and not a history cache, for various reasons: upon clicking, I recognize the webpage that appears and I know bookmarked anywhere from a few months ago, as well as some oldies, but have not visited recently. Random spot checking seems like sites I recently visited but did not bookmark are not showing up.
Would not be fun to double click every one of the 1000+ .webbookmark files in the metadata/Safari to open the page it represents and then "add bookmark" in Safari, to restore my bookmarks. Is there some automatic way of doing that? Am I not understanding the metadata folders enough and have tricked myself into believing they are my real bookmarks and not history or useless stuff. It's totally possible my ignorant forays and fleeting glimpses (but not, out of the corner of my eye....) are fool's gold.
Can someone let me know whether this is worth pursuing, and if so, how, and if so how so in plain terms because of my limited knowledge and floundering around without understanding what I'm doing and what it means.
I know, I know, I should have backed up before I did the *&^@! install, I should back up before I do anything, and do it regularly anyway. Don't laugh too hard now, but get this, when I did back up before, I didn't know what I was doing and just backed up "documents" folder (see, told you I was ignorant; but, older and wiser now...) But I had no idea something like connecting DSL would screw up my browser (and my apple mail -- that's a different awful story too, still unresolved) and who knows what else.
No, I have not used another browser since early 2005, and wasn't as 'bookmark crazy' then as I've been the last few years (or my life wasn't as complicated then and I didn't need to bookmark a lot of important, and I mean important, as well as obscure sites, that I don't need on a daily basis, but do need, but don't want to search through thousands of google hits to find the right one, when I realize I need it again...). Yes, sure, i will salvage what I can from IE and Netscape although they're way incomplete and frozen in time of simpler days.
A thousand curses upon evil Verizon DSL provider who thinks browser/mail/etc. hi-jacking is fun and smart PR. After this disaster, do they really think I'm enthusiastically telling everyone to use them?
I will appreciate any help. (and it's understood if the real answer is "can't be done;" worth trying here though) Just point me to the right discussion if this has already been attended to.
Thanks!
G4 15" power pc Mac OS X (10.4.9)

Hi Starman and Rachel, many thanks for replying, although I was praying someone was going to hand me the magic bullet! Nonetheless, it was useful you confirmed my suspicion that the mysterious metadata cache I stumbled upon while floundering around in desperation, did have some bookmark information for me, but also, unfortunately, that there was no quick and easy way to transform it back into a bookmark list, or know whether it really has what I need. Rats. Seemed worth asking the experts though, and it was.
Starman -- yes, in 2005 I used IE and Netscape, so I was able to salvage bookmarks from there, but unfortunately since 2005 my life became extremely complicated and the most important bookmarks are from that lost window of time. (Why didn't Verizon trash those browsers and bookmarks too, or instead of, Safari? Figures. They somehow just knew how to go straight for the jugular.)
Rachel, thanks for the suggestion about using BBEdit, etc., but I'm too amateur to know what those are or how to use them, but if I did, it didn't sound like it would necessarily be easy or a guaranteed success.
The IT helpdesk at the university I work for mulled it over and they too told me basically what you two did -- no obvious solution; some custom scripting might be able to do something, but that was beyond the scope of their help services.
So... looks like I am just going to have to open that metadata cache folder and start clicking and bookmarking if I want to find out if it is even worth doing and restores the most important bookmarks from the past 2 years. Maybe do 20 a day or something when I'm brain dead anyway after work. If not, there's always plan B -- spending a lot of time googling to find lots of little obscure needles in thousands of haystacks.
Such is life.
I haven't had the strength yet to deal with what happened to my AppleMail and have resorted to using webmail. Time to search the Mail discussion groups. I've had a lot of Mail problems since I started using it 2 yrs ago and the thought of disentangling another Mail problem makes the hair on the back of my neck stand up. It's even more infuriating when the problem isn't even related to something kooky in Mail, or something crazy I brought on myself, it is sheerly the result of Verizon's malicious activities.
Thanks again for your help, it is wonderful when people freely and altruistically donate their time to share their knowledge, and their brainpower, to help each other.
G4 15" power pc Mac OS X (10.4.9)

Mail.app and Verizon / Yahoo email account setup

I've searched and searched on here and still can't find a proper (or updated) answer to the question. (Newest answers I found were for 10.4.4 involving keychain access-which I tried...)
Why won't my @verizon.net account work with Mail.app?
I can login using verizon's online mail, but can't use the verizon-supplied settings to receive the mail through mail.app.
incoming.yahoo.verizon.net
outgoing.yahoo.verizon.net
Couldn't find what port settings to use...

I think I might have found a solution. For some reason, it appears the outgoing mail server doesn't like to have the same login as the DSL setup account. I switched my outgoing account to a secondary account (my setup account is jsichol, but I used joesichol as my outgoing.)
(It is working as of now, but I've seen others on here who got it to work for a couple of days before it crapped out.)
I am actually using the verizon account linked with a yahoo account, so my ingoing and outgoing accounts are *coming.yahoo.verizon.net.
I really hope this works and that others find this thread useful.
I'm on Verizon DSL, in Richmond, Virginia.

Outgoing Mail Problem with Verizon DSL

I live in Hampton Roads, VA area and have Verizon's DSL with wireless gateway equipment on Dell Computer. My iMAC connects wirelessly to the gateway and connects to Internet fine and receives email fine on the Verizon POP account. I have verified settings and read most of the topics on the post and am very frustrated. There does not seem to be a definative answer on whether outgoing mail should work with Verizon DSL. Any new insights on this topic or something to look at? Dell is set to use Port 25 and sends fine so I know this is the port to use.

What does “is not working” mean? What’s the problem exactly?
If you cannot send with the outgoing (SMTP) server provided by your ISP, the problem could be that you’re telling Mail to authenticate, but the outgoing server doesn’t actually require authentication because it can determine who you are by other means.

Mail won't connect through Verizon DSL

I've been using Mac Mail for 2 years now without any significant problems. I use an imap account for most of my mail. We just got Verizon DSL at home, and I have no problems with the connection through an internet browser, however my Mail doesn't work any more. I ran the Connection Doctor which says the program is connecting to the internet, but the preferences are set up wrong. I haven't changed anything except the internet provider. I've heard Verizon doesn't support Macs very well, I'm just looking for a way to overshoot this problem.
Thanks!

You need to find out from Verizon what the "incoming mail server" is and what the "outgoing mail server" (SMTP) is. Then put those in your Mail account settings.

Problems setting up Verizon DSL (DHCP) and AirPort Extreme

I have Verizon DSL with DHCP and old router (Linksys WRT54G). I've bought iMac and new router (AirPort Extreme) to connect to iMac wirelessly. I have a Windows computer connected to the Linksys WRT54G. Now here is the story. I can connect verizon DSL modem (it's in bridge mode) to PC directly and connect to the Internet. When I plug AirPort between the DSL modem and PC, auto-configuration doesn't work, AirPort utility says there is problem with internet connection. Router simply can't obtain IP address from verizon's DHCP server. I've tried to copy DNS server addressed from the IP configuration in Windows, the AirPort light went green and Windows indicated connection as successful, however I still cound't browse the Internet because gateway is not set. Any ideas how to make AirPort connect to the internet using DHCP instead of manual settings? I can try to do it from the mac if needed, I don't think it would make any difference though.

Welcome to the discussions!
Sorry, I can't quite track exactly what you are trying to do.
What would the network that you are trying to set up look like?
Modem>AirPort Extreme>Computers? Are you saying that you won't be using the Linksys in the new setup?
Sounds like you need to set the Airport Extreme up to supply PPPoE service (which the Linksys is doing now-if the modem is in bridge mode), but I will wait for your response before offering specific info.
If you've been fiddling with settings, we may need to do a hard-reset on the AX to start over. You should not be fiddling with DNS, etc. Almost always, these settings are done automatically when you have the device set up correctly.

Mail and Verizon DSL

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