Mail app: Account unavailable

Im having problems with the mail app in windows 8 in regards to sending.
I have multiple accounts setup via Imap/smtp from my company website.  The issue is when I send an email it says "email address" is unavailable.  It seems to be syncing mail and folders without any issues.
The account is setup with "outgoing server requires authentication" and I have tested using the same settings in outlook which does in fact work without any problems.
I have tried deleting/re-adding the account.  Uninstalling/reinstalling mail and even reinstalling windows and running all available updates for both store and windows.
Any help on the matter would be greatly appreciated.
Kind regards,
simon

I have the same problem, receiving works fine, sending doesn't anymore as it worked fine before. In my case it happens with my hosting/domain mail account.
The only thing that works for me to send my e-mails is using my ISP"s smtp settings.
But now I can only send mails when í'm on my ISP's network and therefore i want it solved
I did some hours of troubleshooting, things like:
Checked settings over 10 times (why, i'm not an idiot lol)
Changed settings (other ports, other password, ssl/no sll, changed server name (virtual so from mail.... to mail11... and into the IP)
Contacted my hosting to report / double check however outlook in win8 and my mobile works fine with the same setup/settings. 
Enabled telnet and did some sessions, all fine...
Removed NIS2013 and also reinstalled again (it's needed for my job ;))
Used the netstat command, nothing wrong
Clean boot (msconfig)
Research on internet (technet, ms answers, ...) I found a lot more posts...
There are some tips like remove the mail app / reinstall, add the full imap/smtp name if you hosting is using virutal servers (example: change mail.domain.com into mail32.domain.com) that worked in some cases.
So, either their is an issue within Win8 / Mail App or we have the same software / app that is causing this problem, for example we are all using office 2013 preview, AV/Firewall sofware NIS, ...  or it's our ISP as the mail app connection could be
blocked.

Similar Messages

  • To update some apps, account unavailable to connect appstore in home country :-(

    To update some apps, account unavailable to connect appstore in home country :-(

    Make sure you have the correct country in your settings. Read this article: http://support.apple.com/kb/HT1311

  • Gmail iPhone app & mailto links, "Mail Link to This Page", etc. / Send-only Mail app account

    Is it possible to handle mailto links & the like (e.g., "Mail Link to This Page" option in Safari) with the Gmail iPhone app?
    If not, I would like to setup a Mail account for the inbuilt Apple iPhone Mail app, but only use it for outgoing messages.  I do not want it to download messages, as the Gmail app will already be doing this.  How can I setup the iPhone Mail app as send-only?  (specifically for a Gmail account)
    Thanks.

    Is this issue solved for you yet?
    I still have the same problem.
    Mail.app changes the configurations on my POP settings from "password" to "apop". Since I don't use "apop" I cannot receive mail. Further, after going through each mail account (about 20 of them) and changing them back to "password" and saving each account setting I attempted to receive mail again to no avail. So, I checked the account configurations again only to discover that mail.app will not save the account settings to "password" and is forcing the "apop" settings.
    Michael

  • How to disable a mail.app account

    In Apple's OSX Mail app, I've got a mailbox that connects to an  server that is no longer valid. That is, the address no longer works.
    I'd like to have Mail stop checking that address. But I'd like to keep everything as is otherwise, if possible.
    In Mail preferences, I tried unchecking "include when automatically checking mail" -- but the account still gets checked when I hit "Get Mail" manually.
    I tried unchecking the box for "enable this account", too, but when I do that, all messages in that mailbox seem to disappear. Are they saved anywhere? I don't want to lose them and I still want to be able to search them.
    Is there some other way to do this?
    Many thanks to anybody who can help --
    Steve

    This seems like a pretty basic question -- but there's nothing in the help system about it, and searching here, I can't find anything specific. Can anybody help, please?
    I want to completely stop checking mail from an account and yet still have old emails from that account show up in my In Box. Is that possible?
    Thanks,
    Steve

  • Mail.app Account Auto Creation?

    I've spent the last good few hours setting up an Xserve G5 with a nice, clean install of 10.5.2 Server.
    I'm sure I found a function where the Standard version of the server automatically set up users' Mail.app on the client machines when I was testing 10.5.2 a few days ago.. but I can't for the life of me, find such a feature in the Advanced Server.
    Am I shooting in the dark? Is there such a function available? My users are probably best described as technological dumbasses, and if they have to create their mail accounts, one of them's going to jump out of a window.
    Any pointers to such a feature would be greatly appreciated.

    While nobody's interested in answering if Advanced Server can do this (and after quite a bit of looking around, I can't find any options for it to do so), I wonder if anyone may know about how cPanel/WHM (www.cpanel.net) can create setup scripts for Mail.app?

  • HELP!  I deleted a mail.app account and it deleted my inbox!

    I have several pop accounts set to delete from the server on download.  I got a new mail server and made a new account corresponding to one of my old ones.  I didn't want there to be a conflict with the two accounts using the same "from" address, so I deleted the old account in account preferences.
    Mail then promptly deleted my important inbox for that old account, but none of the other messages from that account that had been moved to other folders.
    Is there any way to get the inbox for that account?  I have a back up of my disk but from a couple of months ago.

    There's not one single file to recover, no...  Mail's mailboxes are stored as folders full of .emlx files with cryptic names, so you're extremely unlikely to be able to get much back with a file recovery tool, and it would be a lot of work regardless.
    However, if you have a backup, you should be able to retrieve that mailbox.  Sounds like it's a clone, which means it looks just like your boot drive, right?  On that drive, look in /Users/youruser/Library/Preferences/Mail/, where you'll find all the mailboxes.  You should be able to import mail straight from any of those into a new mailbox in Mail.

  • Using 1 Mail.app account with 2 incoming servers (LAN and remote)

    We use an MDaemon mail server in our office. On the LAN, we access the server by an internal IP-adress. On the go, we have a remote host address to the mail server. How do I configure a mail account on a laptop that travels in and out of the office all the time? (the internal address doesn't work ootside, the remote host not in the office...)
    I remember you used to be able to make these settings in Locations, but I can't find these options anymore.....

    that doesn't work when on the LAN, same as I cannot use the local IP-adres when I'm outside of the LAN. Maybe this is the whole thing, and I should look for the solution in this corner....

  • 2 Mail accounts in Mail.app but only 1 in Internet Accounts

    Just wanting to clean up my accounts and everything I found myself confused.
    In Mail.app I have 2 google accounts, the same account information. But when I try to delete one it says it's attached to my iCloud and I have to delete it from my Internet Accounts. But in my Internet Accounts there's only 1.
    So any help on what the problem is?
    Besides just deleting it from the Internet Accounts and having to re-sync the entire google mail account any one have any suggestions? I don't know if even just deleting that 1 would do anything more than remove 1 of the Mail.app accounts.

    I have lots of personalities. (kidding)
    I have a couple of personal accounts that I use frequently. Plus a generic address for my blog domain, plus a few that were created under my business (my name, sales, support, etc) that I need to monitor. Too much email of course... but still necessary.

  • Exchange and mail.app

    Has anyone had this issue with a MS Exchange server? On a Mac I am able to send mail out to any email address using Outlook Web Access but using the same exchange server with a POP account and Mail.app I cannot send mail outside the school district(@af.k12.wi.us). When I try, I get "The message could not be appended to the Outbox".
    Is this a problem with the Exchange server setup or Mail.app account? How do I fix it?

    We also use Intermedia.net and I've yet to get mail.app and Exchange to work together. The KB and support offer very little more than what you see posted here already. The "Mail for Mac OSX" are not even close to being accurate for our dedicated hosting plan (we don't have mail.domain.com type names).
    Mail.app doesn't give you much to go on either... I plug in the information and it just never connects or never goes online. If I open up the Activity window I see it try and connect but then just drops the connection. No failed password or other error message.
    Anyone else have any experience with Intermedia or success with Exchange?
    --KD

  • Assertion Failures using Mail.app with Exchange 2007...

    We have been implementing and migrating our end-users to Exchange 2007. In doing so we found that Mail.app end-users were experiencing Assertion failures in Console.app. They used to cause Mail.app to crash and lose connectivity frequently to the Exchange 2007 server. We made a change to the firewall to allow communication to happen between domain controllers, but haven't been able to determine if this in fact resolved or helped hide the root cause. We seem to be no longer crashing Mail.app or losing connectivity, but the same logs when we would crash/lose connectivity are still happening when you look in Console.app.
    *Here is an example of an Assertion failure where "The Operation couldn't be completed":*
    +11/12/10 1:19:36 PM Mail[3201] * Assertion failure in -[EWSConnection sendMessage:forRequest:], /SourceCache/Message/Message-1082/MessageStores.subproj/EWSConnection.m:374+
    +Received an unexpected error: Error Domain=NSXMLParserErrorDomain Code=5 "The operation couldn’t be completed. (NSXMLParserErrorDomain error 5.)", response: (null)+
    + 0 Message 0x00007fff804216e4 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 137+
    + 1 Message 0x00007fff80421649 -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 220+
    + 2 Message 0x00007fff8036301b -[EWSConnection sendMessage:forRequest:] + 1117+
    + 3 Message 0x00007fff8036e5b9 -[EWSGateway sendMessage:forRequest:] + 79+
    + 4 Message 0x00007fff80381a63 -[EWSRequestOperation executeOperation] + 104+
    + 5 Message 0x00007fff8042fab9 -[MonitoredOperation main] + 229+
    + 6 Foundation 0x00007fff8654bde4 -[__NSOperationInternal start] + 681+
    + 7 Foundation 0x00007fff8662abeb __doStart2 + 97+
    + 8 libSystem.B.dylib 0x00007fff863522c4 dispatch_call_block_andrelease + 15+
    + 9 libSystem.B.dylib 0x00007fff86330831 dispatch_workerthread2 + 239+
    + 10 libSystem.B.dylib 0x00007fff86330168 pthreadwqthread + 353+
    + 11 libSystem.B.dylib 0x00007fff86330005 start_wqthread + 13+
    *I also get this Assertion failure every time I re-open Mail.app that shows up in Console.app that says "Mail did something wrong: The specified folder could not be found in the store.":*
    +11/12/10 12:44:22 PM Mail[3201] * Assertion failure in -[EWSGetFolderResponseOperation handleResponseMessage:withObject:], /SourceCache/Message/Message-1082/MessageStores.subproj/EWSResponseOperation.m: 420+
    +Mail did something wrong: The specified folder could not be found in the store. on EWS response <EWSGetFolderResponseOperation: 0x1012f1830> (EXECUTING)+
    + 0 Message 0x00007fff804216e4 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 137+
    + 1 Message 0x00007fff80421649 -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 220+
    + 2 Message 0x00007fff80382956 -[EWSResponseOperation handleResponseMessage:withObject:] + 2295+
    + 3 Message 0x00007fff80377aae __-[EWSGetFolderResponseOperation executeOperation]block_invoke1 + 88+
    + 4 CoreFoundation 0x00007fff879c26d7 __NSArrayEnumerate + 1399+
    + 5 Message 0x00007fff80377d86 -[EWSGetFolderResponseOperation executeOperation] + 445+
    + 6 Message 0x00007fff8042fab9 -[MonitoredOperation main] + 229+
    + 7 Foundation 0x00007fff8654bde4 -[__NSOperationInternal start] + 681+
    + 8 Foundation 0x00007fff8662abeb __doStart2 + 97+
    + 9 libSystem.B.dylib 0x00007fff863522c4 dispatch_call_block_andrelease + 15+
    + 10 libSystem.B.dylib 0x00007fff86330831 dispatch_workerthread2 + 239+
    + 11 libSystem.B.dylib 0x00007fff86330168 pthreadwqthread + 353+
    + 12 libSystem.B.dylib 0x00007fff86330005 start_wqthread + 13+
    +11/12/10 12:44:22 PM Mail[3201] Recieved EWS error: Error Domain=MFEWSErrorDomain Code=79 UserInfo=0x1148c1d10 "The specified folder could not be found in the store."+
    We are getting these Assertion Failures for other end-users as well that are using Mail.app and connecting to Exchange 2007 Server. I have wiped my mail.app account and started from fresh and that didn't help. I did it manually as well ensuring that preference files, caches, and passwords related to mail.app, ical.app, and Address Book.app were removed. That did not work. I just went from 10.6.4 to 10.6.5 hoping that would correct the issue, it did not. I even set up on another Mac a baseline Snow Leopard and patched it and then configured my mail account and still got the same errors.
    What I am hoping for is not a miracle (Fixing the problem), but being told what these errors mean and if there is any risks to be concerned with. In other words, can I ignore these error messages or should I be concerned? Like I said it was causing us to get the sideways thunderbolt or triangle with an exclamation point and even crashing Mail.app at times. That hasn't happened since we let the all of the domain controllers talk to each other, even though they shouldn't have to.

    I echo your hope for someone shedding a light on this. I too am geting Assertion failures, every few days, though without much in the way of crashes.
    Here is an example of a log entry describing one recent such failure:
    +5.12.2010 11:04:40 Mail[17075] * Assertion failure in -[EWSGetFolderResponseOperation handleResponseMessage:withObject:], /SourceCache/Message/Message-1082/MessageStores.subproj/EWSResponseOperation.m: 420+
    +Mail did something wrong: The specified folder could not be found in the store. on EWS response <EWSGetFolderResponseOperation: 0x11d80ec70> (EXECUTING)+
    0 Message 0x00007fff81f7d6e4 -[MFAssertionHandler _handleFailureWithPreamble:description:arguments:] + 137
    1 Message 0x00007fff81f7d649 -[MFAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 220
    2 Message 0x00007fff81ede956 -[EWSResponseOperation handleResponseMessage:withObject:] + 2295
    3 Message 0x00007fff81ed3aae __-[EWSGetFolderResponseOperation executeOperation]block_invoke1 + 88
    4 CoreFoundation 0x00007fff8448c6d7 __NSArrayEnumerate + 1399
    5 Message 0x00007fff81ed3d86 -[EWSGetFolderResponseOperation executeOperation] + 445
    6 Message 0x00007fff81f8bab9 -[MonitoredOperation main] + 229
    7 Foundation 0x00007fff847b4de4 -[__NSOperationInternal start] + 681
    8 Foundation 0x00007fff84893beb __doStart2 + 97
    9 libSystem.B.dylib 0x00007fff85f6b2c4 dispatch_call_block_andrelease + 15
    10 libSystem.B.dylib 0x00007fff85f49831 dispatch_workerthread2 + 239
    11 libSystem.B.dylib 0x00007fff85f49168 pthreadwqthread + 353
    12 libSystem.B.dylib 0x00007fff85f49005 start_wqthread + 13
    Perhaps coincidentally, I am having trouble with syncing iCal with my Exchange account. Ii have only found this thread on the subject, and am in the process of trying to find there the solution to that problem:
    http://discussions.apple.com/thread.jspa?threadID=2138051
    Any and all insight would be greatly appreciated.

  • Step by Step Setup Apple OS X.5.8 Mail.app for Verizon's New Security Settings

    This is how I have done it (from http://verizon.com/emailsettings)
    You'll need the following email settings:
    Incoming mail server (POP3): incoming.verizon.net
    Incoming Server Port Numbers: 995
    Outgoing mail server (SMTP): outgoing.verizon.net
    Outgoing Server Port Numbers: 465  Why is this important?
    Make sure SSL encryption is enabled for the incoming and outgoing mail server.
    In my Mac (a Quicksilver 2002 Dual 1GHz) under Leopard OS X 10.5.8 ...
    Mail.app > Preferences > Accounts > Advanced
    Choose "Use SSL" ... that changes the Port to 995
    I did that for each of my current e-mail Accounts.
    Also ...
    Mail.app > Accounts > Outgoing Mail Server (SMTP) > Edit Server List ...
    For each Server Named:
    Choose "Use custom port"  ...  and enter 465
    AND
    Choose "Use Secure Sockets Layer (SSL)"
    For for the record, "POP3" does not show up as an Incoming Server, only "POP" for my Accounts.
    I believe this is what Verizon is asking for ...
    {edited for TOS violation}
    billycar69, Painter & Jazz Musician
    Quicksilver 2002 Dual 1GHz, Digital Audio Dual 533 - OS X 10.5.8 / 10.4.11

    Excellent. This works great. I did have to fish around for the actual settings on the outgoing server(s), since that step was missing from your instructions. Thanks for the explanation - I see that Verizon would not supply a Mac explanation (only  Windows).

  • Mail.app suddenly lost connection to exchange server

    Hello
    I have 3 (at least) different mail.app accounts (on different macs) that have lost the connection to our exchange server and is not able to reconnect to it..
    We can access the mails from webmail or from Entourage.
    At first we thought that it was the latest update to mail.app but we have found others on the internet with the same problem (before the update). Sadly they have not provided us with the sollution to the problem.
    I plan to re-boot the exchange server on sunday and will update the post with the result.
    But if anybody have had the same problem and found a solution, then I would very much like to hear about it.

    I'm having the exact same issue. However, since I'm not in the IT department I cannot reboot our Exchange server. Were you able to find a solution?

  • Mail.app using Day of the Year for date stamps.  Whaaaat?

    Here's a new one, for me anyway:
    It seems all of my emails in the mail.app have suddenly been stamped with dates that use the day of the year, rather than day of the month, i.e:
    37 February, 2011, instead of 6 February, 2011.
    This date format appears in both the Viewer Window and Message Headers, and is seen in both sent/received dates, on all saved/new messages (all the way back to a few from 2001) and in both of the mail.app accounts I use: one straight-up gmail, the other a worldshare.net address, also using the Gmail server.
    This behavior is not present when reading through webmail, nor is it a problem on my iPod Touch.
    Any thoughts?
    Thanks.

    It was all in Language and Text pref pane. I was pulling day of year, rather than day of month.
    Big ups to ibook_Steve over at MacNN!

  • Email Account is unavailable - Mail App windows 8.1

    Hi
    i have used mail app in win8.1 for a while and it works, but someday it stops working, tried all methods but no result
    i tried everything, windows diagnosis tool, uninstalling and installing mail app, clean boot,  update mail app, disabling antivirus and firewall (avast), double check password and connection
    should i change imap and smtp servers and ports? anything changed since 3 weeks ago?
    i don't know what is the problem, its very annoying...

    Hi,
    Regarding to current information, I would like first confirm that if there is any change including software or Windows updates installed before this issue.
    To make sure the email account can still work fine, please contact the provider support to know if the account is hacked or blocked for some reason. Try to change the password to see what's going on.
    Considering if your current user profile was corrupted, please test the issue by creating a new user account and configure the mail app after login with this account.
    Since this issue can also be caused by corrupted system files or virus, please perform a system restore back to the point before this issue and see if the app can work fine now.
    Post back the event log under Event Viewer>Applications and Services Logs>Microsoft>Windows>apps for our research.
    Kate Li
    TechNet Community Support

  • Having trouble removing a student email account from the Windows Mail App because the school has started using office 365 for thier email which i dont have access to

    I was wondering if anybody has any ideas on how to remove a gmail account that was set up by a community college for use on their mail servers and then find out that after awhile they have locked you out because they have started using office 365 for their
    emails and you are left with a student email account that you have no idea how to delete because you have missied out on deleting it before they changed to a different email provider?
    Anybody with ideas please help because I don't know what to do

    Hi,
    Regarding to Windows Mail App, do you mean the Modern UI App in Windows 8.1? Do you mean that you want to remove the email account from Mial App? Generally, we can simply remove the account by the "Account" option in Mail App (Open Mail App, move
    the mouse the right chram bar, click Account, then click the mail account\Remove account), but if the email acocunt is tied with the Microsoft Account which is used on the pc, in that case, it is unavailable to remove the email account, you need to contact
    your college to disconnect the Microsoft Account.
    If I'm misunderstanding something, please free correct me.
    Regards
    Yolanda Zhu
    TechNet Community Support

Maybe you are looking for