Mail app and .mac account

I'm using Mail 2.1.1 and Tiger (10.4.9). I recently set up a .mac account and set up Mail to receive the mail for .mac. To date, Mail has not been able to get my .mac mail. However, at the suggestion of .mac support, I created a new user on my computer, set up Mail to receive my .mac mail, and that worked. According to .mac support, that means the problem is in Mail. What do I need to do?
Macbook   Mac OS X (10.4.9)  

William,
Since this is a .mac type account, removing the account in Mail Preferences/Accounts/Account Information (with the minus sign button) has no risk of losing messages in an account folder. I would either do that, or the following:
Quit Mail, and in the Finder open Home/Library and locate the Mail folder. Control-click over the Mail folder, and choose Duplicate -- then drag the resulting copy to the Desktop for temporary backup. Next, open Home/Library/Preferences and find the com.apple.mail.plist file and drag it to the desktop.
Relaunch Mail, which will open as though new, and when prompted to import anything DECLINE. Instead, re-enter your account info, and Mail will re-discover the account folders for your accounts, and all should be well.
Ask any needed questions, and keep us posted.
Ernie

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