Mail app - Metro Windows 8 - HELP

I am trying to setup a user on the Metro Mail app on Windows 8 but keep on receiving the same error:
unable to connect. ensure that the information youve entered is correct
The user can connect to Outlook without any issues, and can connect to OWA without any problems, I am assuming this should just work:
I have entered email address, password, domain, server address, username and it fails each time, not just one user for all 5 users apart from 1 user which is working fine which is strange. Why should one user work if they have the exact same setup
as all other users???

Hi,
This may be occurring due to one of the following:
You may be including “https://” in the server address field when setting up your account.
     Add the email address without https://
Your computer’s date and time may be incorrect.
     Check and correct your computer’s date and time.
     Check and correct your computer’s time zone settings.
Your computer may not meet the Microsoft Exchange server’s security requirements.
     The most common reasons why your PC might not meet the Microsoft Exchange server’s security equirements for this account:An administrator account on your PC doesn’t have a password. All administrator accounts must have a password.
Please follow this guide to setup your Mail App:
http://windows.microsoft.com/en-us/windows-8/mail-app-tutorial
Since this the forum for Outlook, if above didn't fix the issue, you can post your question to the Windows Client forum for further assistance:
http://social.technet.microsoft.com/Forums/windows/en-US/home?forum=w8itproappcompat
Thanks,
Steve Fan
TechNet Community Support

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Hi Ned,
Thanks for the prompt response and help. This is the mailto code I'm trying to implement into my existing code with no luck:
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Your advice made sense to me so I'll go over it again with a fine comb and see if I can work it out.
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