Mail app wont open/ crashes
I turn on my mac this morning and the Mail App wont open, it keeps on crashing.
I tried holding shift key while opening it and the program does open, but when i select a message it crashes again.
never had this problem before.
There is not current updates available for my mac, so I dont know what it is happening.
I have a 2.9 GHz Intel Core i5 - 16 GB 1600 MHz DDR3 Machintosh HD , I am running Maverics 10.9.1
Do a backup.
Quit Mail.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.
Re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.
Information learned from Linc Davis. Thanks to leonie for some information contained in this.
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Mail app wont open since 10.5.6 update
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see if these links help
http://support.apple.com/kb/TS2537
http://support.apple.com/kb/TS2486 -
my mail app wont open so that i can view it but it wont let me 'quit' either so I cant just do a restart to do updates and troubleshoot?
Yeah I did that just after posting this and was able to then follow through with the above steps. All good! thanks for replying
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im trying to open my mail app and it keeps telling me
You have Mail version 4.5 (1084/1085). It can’t be used on Mac OS X Version 10.6.8 (Build 10K549). For more information, click the Help button.
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You have Mail version 4.5 (1084/1085). It can’t be used on Mac OS X Version 10.6.8 (Build 10K549).
i need help !! -
My mail app doesn't seem to open. It starts but then it kicks me out. I have tried restarting the device and the app but it makes no difference. Its telling me i have 2 messages but i cant get in to read them. Has anyone had this trouble before?
Close the Mail app in the Task Bar and re-launch.
Double-click the Home button to reveal Task Bar. Hold Mail app down for a second or two; tap the minus sign to close app.
If it still doesn't work, try a reset.
Hold the Sleep and Home button down (together) for about 10 seconds until you see the Apple logo. -
My mail app wont open on my iPhone?
I have a Macbook Pro and the mail app is working fine on there. Anyone else?
I have the same problem but I've already tried resetting . Any other ideas?
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Mail app wont open. Have tried restarting, and it still kicks me out.
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Try to turn the iPad off for a while and then go on e-mail.
if that doenst work, go to settings-mail, contacts and calenders, then delete your mail account of the iPad.
After that, add the e-mail you just had on that didnt work and it should work.
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Hope that works for u. -
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Mail App - Tried opening, but keeps crashing. What's wrong?
Hi All,
When I tried opening the mail app, it keeps crashing. What does it mean? What's wrong? Has this happened to you? What's the best way to fix this?
Any suggestions/feedback is much appreciated. Thanks!!
...AnnetteI do not know what specifically might have caused your problem. But this is what I do when the Mail app misbehaves.
Quit the Mail app like I describe below and then reset your iPhone.
Double click the Home button to show the screen with running and recently used apps. Each app icon will have a sample page above it. Flick up on the page (not the app icon) and the page will fly away and the app icon will disappear. This quits that app. Then reset your device. Press and hold the Home and Sleep buttons simultaneously until the Apple logo appears. Let go of the buttons and let the device restart. I hope this helps. -
I have an iphone 5s. Everytime I open my mail app it open then closes immediatley. Any suggestions?
Try a reset, which is similar to a computer restart and is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release.
-
Mail app v5.3 crashes consistently
My Mail app v5.3 doesnt open anymore. It crashed for the first time as I was writing an email. Since then, when I click on the Mail icon, it asks whether I wish to reopen the closed window, and regardless of what I select (yes or no) it crashes.
I have followed all of the guidelines posted by Linc Davis to solve similar issues. None of them have worked.
- Deleting the most recently received messages using a web browser interface
- Deleting and moving the files in Go->Library as explained in Linc's post https://discussions.apple.com/message/22882821#22882821
- Reloading a backup version of Library/Mail/ folder from before the crash
- Rebooting in safe mode
None of it have worked.
Note that, when I remove the Library/Mail/ folder from its emplacement, Mail does prompt me to create a new account. Also, when logging in as a Guest, Mail prompts me to create a new account.
Any help would be deeply appreciated.
Here is the copy of the error log
Process: Mail [1469]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 5.3 (1283)
Build Info: Mail-1283000000000000~1
Code Type: X86-64 (Native)
Parent Process: launchd [143]
Date/Time: 2013-09-12 19:54:36.700 -0400
OS Version: Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report: 30977 sec
Crashes Since Last Report: 51
Per-App Interval Since Last Report: 364 sec
Per-App Crashes Since Last Report: 51
Anonymous UUID: 5538EC83-9319-4508-899F-F49A8023AF7F
Crashed Thread: 6
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[1469]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFString appendString:]: nil argument'
*** First throw call stack:
0 CoreFoundation 0x000000010532af56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x0000000105198d5e objc_exception_throw + 43
2 CoreFoundation 0x000000010532ad8a +[NSException raise:format:arguments:] + 106
3 CoreFoundation 0x000000010532ad14 +[NSException raise:format:] + 116
4 CoreFoundation 0x0000000105380fe4 mutateError + 148
5 Message 0x00000001041ebe54 -[MailAccount(Internal) _URLForInfo:] + 883
6 Message 0x00000001041ebada +[MailAccount URLForInfo:] + 55
7 Message 0x00000001041eb96a -[MailboxUid _URLStringWithAccount:] + 137
8 Message 0x00000001041ea323 -[MailboxUid _updatedCriteria:] + 190
9 CoreFoundation 0x000000010531a70d -[NSObject performSelector:withObject:] + 61
10 Message 0x00000001041ea1af -[SafeValueCache retainedValue] + 178
11 Message 0x00000001041ea0e9 -[SafeValueCache value] + 18
12 Message 0x00000001041ea0d5 -[MailboxUid criteria] + 29
13 Message 0x00000001041ea020 -[MailboxUid URLString] + 67
14 CoreFoundation 0x0000000105321fb1 -[NSObject performSelector:] + 49
15 CoreFoundation 0x000000010533d3fa -[NSArray arrayByApplyingSelector:] + 650
16 Message 0x00000001041f155f +[Library _getActiveAccountURLs:andActiveMailboxURLs:] + 739
17 Message 0x00000001041d5433 +[Library executeBlock:isWriter:useTransaction:isPrivileged:] + 273
18 Message 0x00000001041f1227 +[Library feedURLStringForMailbox:] + 168
19 Message 0x00000001041f1075 -[RSSLibraryStore feedURL] + 95
20 Message 0x00000001041ef9db -[RSSAccount _validateRSSMailboxes:] + 312
21 Foundation 0x000000010560b72a -[NSThread main] + 68
22 Foundation 0x000000010560b6a2 __NSThread__main__ + 1575
23 libsystem_c.dylib 0x0000000107c668bf _pthread_start + 335
24 libsystem_c.dylib 0x0000000107c69b75 thread_start + 13
terminate called throwing an exception
abort() called
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x0000000107c7f1e6 szone_free_definite_size + 826
1 libsystem_c.dylib 0x0000000107cb8789 free + 194
2 com.apple.CoreFoundation 0x00000001052b7fe6 -[__NSArrayM dealloc] + 390
3 com.apple.CoreFoundation 0x000000010528fab0 CFRelease + 176
4 com.apple.AppKit 0x00000001067fecde -[NSISLinearExpression dealloc] + 28
5 libobjc.A.dylib 0x000000010519103c (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 434
6 com.apple.CoreFoundation 0x00000001052b8915 _CFAutoreleasePoolPop + 37
7 com.apple.Foundation 0x00000001055b56cf -[NSAutoreleasePool drain] + 154
8 com.apple.Foundation 0x00000001055e9617 _NSAppleEventManagerGenericHandler + 164
9 com.apple.AE 0x0000000109e0fc25 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 200
10 com.apple.AE 0x0000000109e0fb03 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 38
11 com.apple.AE 0x0000000109e0f9f7 aeProcessAppleEvent + 250
12 com.apple.HIToolbox 0x000000010c438b69 AEProcessAppleEvent + 102
13 com.apple.AppKit 0x000000010601a9c5 _DPSNextEvent + 1247
14 com.apple.AppKit 0x000000010601a07d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
15 com.apple.AppKit 0x00000001060169b9 -[NSApplication run] + 470
16 com.apple.AppKit 0x0000000106292eac NSApplicationMain + 867
17 com.apple.mail 0x000000010300f300 0x102f37000 + 885504
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x0000000107db27e6 kevent + 10
1 libdispatch.dylib 0x0000000107b8a786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x0000000107b89316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x0000000107db2192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x0000000107c68594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x0000000107c69b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x0000000107db2192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x0000000107c68594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x0000000107c69b85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x0000000107db2192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x0000000107c68594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x0000000107c69b85 start_wqthread + 13
Thread 5:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x0000000107db1e42 __semwait_signal + 10
1 libsystem_c.dylib 0x0000000107c1cdea nanosleep + 164
2 libsystem_c.dylib 0x0000000107c1cbb5 usleep + 53
3 com.apple.AppKit 0x000000010624f11b -[NSUIHeartBeat _heartBeatThread:] + 1727
4 com.apple.Foundation 0x000000010560b72a -[NSThread main] + 68
5 com.apple.Foundation 0x000000010560b6a2 __NSThread__main__ + 1575
6 libsystem_c.dylib 0x0000000107c668bf _pthread_start + 335
7 libsystem_c.dylib 0x0000000107c69b75 thread_start + 13
Thread 6 Crashed:
0 libsystem_kernel.dylib 0x0000000107db1ce2 __pthread_kill + 10
1 libsystem_c.dylib 0x0000000107c687d2 pthread_kill + 95
2 libsystem_c.dylib 0x0000000107c59a7a abort + 143
3 libc++abi.dylib 0x0000000107af77bc abort_message + 214
4 libc++abi.dylib 0x0000000107af4fcf default_terminate() + 28
5 libobjc.A.dylib 0x00000001051991b9 _objc_terminate + 94
6 libc++abi.dylib 0x0000000107af5001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x0000000107af505c std::terminate() + 16
8 libc++abi.dylib 0x0000000107af6152 __cxa_throw + 114
9 libobjc.A.dylib 0x0000000105198e7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x000000010532ad8a +[NSException raise:format:arguments:] + 106
11 com.apple.CoreFoundation 0x000000010532ad14 +[NSException raise:format:] + 116
12 com.apple.CoreFoundation 0x0000000105380fe4 mutateError + 148
13 com.apple.MessageFramework 0x00000001041ebe54 -[MailAccount(Internal) _URLForInfo:] + 883
14 com.apple.MessageFramework 0x00000001041ebada +[MailAccount URLForInfo:] + 55
15 com.apple.MessageFramework 0x00000001041eb96a -[MailboxUid _URLStringWithAccount:] + 137
16 com.apple.MessageFramework 0x00000001041ea323 -[MailboxUid _updatedCriteria:] + 190
17 com.apple.CoreFoundation 0x000000010531a70d -[NSObject performSelector:withObject:] + 61
18 com.apple.MessageFramework 0x00000001041ea1af -[SafeValueCache retainedValue] + 178
19 com.apple.MessageFramework 0x00000001041ea0e9 -[SafeValueCache value] + 18
20 com.apple.MessageFramework 0x00000001041ea0d5 -[MailboxUid criteria] + 29
21 com.apple.MessageFramework 0x00000001041ea020 -[MailboxUid URLString] + 67
22 com.apple.CoreFoundation 0x0000000105321fb1 -[NSObject performSelector:] + 49
23 com.apple.CoreFoundation 0x000000010533d3fa -[NSArray arrayByApplyingSelector:] + 650
24 com.apple.MessageFramework 0x00000001041f155f +[Library _getActiveAccountURLs:andActiveMailboxURLs:] + 739
25 com.apple.MessageFramework 0x00000001041d5433 +[Library executeBlock:isWriter:useTransaction:isPrivileged:] + 273
26 com.apple.MessageFramework 0x00000001041f1227 +[Library feedURLStringForMailbox:] + 168
27 com.apple.MessageFramework 0x00000001041f1075 -[RSSLibraryStore feedURL] + 95
28 com.apple.MessageFramework 0x00000001041ef9db -[RSSAccount _validateRSSMailboxes:] + 312
29 com.apple.Foundation 0x000000010560b72a -[NSThread main] + 68
30 com.apple.Foundation 0x000000010560b6a2 __NSThread__main__ + 1575
31 libsystem_c.dylib 0x0000000107c668bf _pthread_start + 335
32 libsystem_c.dylib 0x0000000107c69b75 thread_start + 13
Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00000001163a92c8 rdx: 0x0000000000000000
rdi: 0x0000000000014007 rsi: 0x0000000000000006 rbp: 0x00000001163a92f0 rsp: 0x00000001163a92c8
r8: 0x0000000107cfcfb8 r9: 0x00000001163a8d58 r10: 0x0000000107db1d0a r11: 0xffffff80002dad60
r12: 0x0000000000000000 r13: 0x000000000000008f r14: 0x00000001163ab000 r15: 0x00000001163a9440
rip: 0x0000000107db1ce2 rfl: 0x0000000000000202 cr2: 0x0000000104e3d000
Logical CPU: 0
Binary Images:
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0x10b430000 - 0x10b454fff com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
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0x10f97a000 - 0x10fae6ff7 com.apple.syncservices (6.3 - 673.6) <B238BC80-1760-3F33-B153-809E824962C4> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
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0x10fd6f000 - 0x10fdd5ff7 com.apple.coredav (1.0.1 - 164.1) <D3770C5D-6863-3DDF-AF64-7882024BF0F9> /System/Library/PrivateFrameworks/CoreDAV.framework/Versions/A/CoreDAV
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0x10fec8000 - 0x10fee7ff7 com.apple.DotMacSyncManager (6.1 - 488.6) <7F06D1AA-89C9-37A5-8243-89AB06E2DA2D> /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager
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0x10ff57000 - 0x10ff65ff7 com.apple.AppleFSCompression (37 - 1.0) <B6B7A560-DD9E-3601-8ACE-42C1FA738843> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
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0x10ff8d000 - 0x110cc4fff com.apple.WebCore (7534.57 - 7534.57.7) <33FCF30A-08C5-3169-B3B0-3A9462FA1A0D> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x1113ea000 - 0x111466ff7 com.apple.imcore (6.0 - 800) <98839D42-39FB-306B-8259-BF7FA3D443A7> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/IMCore
0x11149b000 - 0x1114e3fff com.apple.imfoundation (6.0 - 800) <A72F1D4B-FFA3-3104-8444-152B649271F5> /System/Library/PrivateFrameworks/IMCore.framework/Versions/A/Frameworks/IMFoun dation.framework/Versions/A/IMFoundation
0x11151b000 - 0x11155bfff libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
0x11156b000 - 0x1117d7ff7 com.apple.AOSKit (1.021 - 94) <530546F3-F01C-3A89-8477-C800EFE59593> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x1117f9000 - 0x111824fff com.apple.speech.LatentSemanticMappingFramework (2.8.10 - 2.8.10) <686A1AA0-AE00-3CFB-8DEE-C84B26C83157> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
0x11183d000 - 0x11193fff7 com.apple.PubSub (1.0.5 - 65.28) <0D52431F-D0B3-3175-85FF-8213615A4526> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x1119ac000 - 0x1119acfff com.apple.AOSMigrate (1.0 - 1) <7D22554E-EDAE-3B37-AC47-96B0797F1781> /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
0x112f82000 - 0x112f86fff libCGXType.A.dylib (600.0.0 - compatibility 64.0.0) <35D606B1-7AD9Thanks Carolyn,
Restoring my OS X sounds like a pretty radical operation. I cannot risk damaging or causing any further issues to this CPU, which is of very high value to me.
I was hoping for another type of solution, especially since my Mail app does open when I move the Library/Mail folder to the Desktop. I just prompts me to create a new account.
Any ideas ?
Thanks again!
-SeB -
Music app wont open!!!
i have an iPhone 3G iOS 4.2, i recently did a restore on my phone because it was running a little slow and plus theres a weird gray line running across the bottom of my screen and it only goes away when i turn the screen off...but now since i updated from iOS 4.1 to iOS 4.2 the music app wont open it jus stays white trying to open then it just crashes...any ideas?
Hi Kat713,
Thanks for visiting Apple Support Communities.
If the Music app on your iPhone quits unexpectedly when you launch it, first restart the phone. If the behavior persists, reset the phone next:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the article with these steps here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists after resetting the phone, I recommend backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
All the best,
Jeremy -
the apps wont open but are fully updated in the creative cloud manager menu, how do I get them to open?
I have the same problem. New CC subscription. After crashing trying to open a CS6 file. Premiere Pro will not launch. I have updated video drivers and Quick Time player. (PC, Windows 8.1. nVidia GeForce GT 750M) "Sorry a serious error has occurred that requires Adobe Premiere Pro to shut down..." Thanks.
-
My apps wont open and i keep downloading new apps, hard resetting, syncing and nothing works! PLEASE HELP
Then restore the iPod. First from backup and if problem persists, restore to factory defaults/new iPod.
-
My music app wont open and my device is not being recognized
i have an ipod touch 3rd generation and my music app wont open. i click on it and it will close. i can't play any music. Also if i hook it up to my windows vista , itunes would say, can not use because apple mobile device has not started. so i went to the control panel and started it and now nothing shows up in itunes. I can access the ipod through auto play on my computer. any ideas
I need help, my itouch can not be recognized in Itunes.
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