Mail Application will not open after 10.6.8 update

So, I'm currently trying to update my parent's computer and in the process of updating their Mail application it has become unusable. My computer at home (not my parents computer) ran into the same problem before I updated to Lion and deleting the preferences for Mail solved it. Plus, I have read previous posts about this similar problem and a typical troubleshooting solution was to delete the Mail preferences.
After all of my software updates (Mac OS X Snow Leopard 10.6.8) and deleting the preferences for Mail, I still receive the same error message when trying to open the application. "Mail can't be used on this version of mac OS X. Try opening the version of Mail located in the Applications foler on your computer." My applications folder has not been adjusted, edited or even touched from it's original state in the dock/home folder.
I contacted AppleCare support and they advised me to reformat my computer. I think that's a little... unneccesary?? It's just Mail that isn't working. The rest of the applications (e.g. Safari, Address Book, iPhoto, etc.) open just fine.
Anyway, do you have any advice or insight to my problem here?
Much appreciated! Thanks!

After a second call to AppleCare, they had advised me differently than before. Once they found out that my personal computer has Mac OS X Lion installed from the App Store, they suggested I simply upgrade my parents computer to Lion.
So, I used my download from the App Store and upgraded. It went smoothly, but Mail still will not open properly. And instead of the original error message, it comes up with this:
"Check with your developer to make sure Mail can work with your version of Mac OS X. You may need to reinstall the application. Check if there are any updates available for the application."
How can I re-install just Mail? A startup disk is not accessible for me right now. Can I download the latest version of Mail and install it from the Apple.com website?

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Date/Time: 2007-11-19 14:34:19.785 -0500
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [62]
Version: 3.0.4 (523.12)
Build Version: 1
Project Name: WebBrowser
Source Version: 45231200
PID: 416
Thread: 0
Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000001
Code[1]: 0x92c0107c
Thread 0 Crashed:
0 com.apple.Foundation 0x92c0107c _NSRaiseError + 264
1 com.apple.Foundation 0x92cb244c -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 112
2 com.apple.AppKit 0x937bc30c -[NSMenu itemAtIndex:] + 180
3 com.apple.AppKit 0x937d0da4 -[NSMenu removeItemAtIndex:] + 40
4 com.apple.Safari 0x0009eca8 0x1000 + 646312
5 com.apple.Safari 0x00002d84 0x1000 + 7556
6 com.apple.Foundation 0x92bf0594 -[NSSet makeObjectsPerformSelector:] + 164
7 com.apple.AppKit 0x9379db50 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 864
8 com.apple.AppKit 0x93874904 old_loadNib + 244
9 com.apple.AppKit 0x93789848 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 832
10 com.apple.AppKit 0x937e0ca4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
11 com.apple.AppKit 0x93870b68 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
12 com.apple.AppKit 0x93870908 NSApplicationMain + 344
13 com.apple.Safari 0x0009bad4 0x1000 + 633556
14 com.apple.Safari 0x000022fc 0x1000 + 4860
Thread 1:
0 libSystem.B.dylib 0x900148ac read + 12
1 libsqlite3.0.dylib 0x94522acc sqlite3OsRead + 28
2 libsqlite3.0.dylib 0x94525a60 sqlite3pager_get + 1120
3 libsqlite3.0.dylib 0x9451140c sqlite3BtreePager + 664
4 libsqlite3.0.dylib 0x94511764 sqlite3BtreePager + 1520
5 libsqlite3.0.dylib 0x945117cc sqlite3BtreePager + 1624
6 libsqlite3.0.dylib 0x945117cc sqlite3BtreePager + 1624
7 libsqlite3.0.dylib 0x945117cc sqlite3BtreePager + 1624
8 libsqlite3.0.dylib 0x94511c88 sqlite3BtreeIntegrityCheck + 452
9 libsqlite3.0.dylib 0x945382fc sqlite3VdbeExec + 13464
10 libsqlite3.0.dylib 0x9453926c sqlite3_step + 300
11 com.apple.WebCore 0x95bd4eac WebCore::IconDatabase::checkIntegrity() + 156
12 com.apple.WebCore 0x959ad8ec WebCore::IconDatabase::performOpenInitialization() + 76
13 com.apple.WebCore 0x959ab860 WebCore::IconDatabase::iconDatabaseSyncThread() + 224
14 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000092c0107c srr1: 0x000000000202f030 vrsave: 0x0000000000000000
cr: 0x24000442 xer: 0x0000000000000007 lr: 0x0000000092c01054 ctr: 0x0000000092bc2ddc
r0: 0x0000000000000000 r1: 0x00000000bffff760 r2: 0x00000000a2bc0508 r3: 0x00000000bffff310
r4: 0x0000000000000000 r5: 0x0000000092bc2704 r6: 0x00000000bffff394 r7: 0x00000000000000ff
r8: 0x00000000bffff380 r9: 0x0000000000408e00 r10: 0x0000000090a3e628 r11: 0x0000000024000442
r12: 0x0000000092bc2ddc r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
r16: 0x0000000000000002 r17: 0x00000000a37b9508 r18: 0x00000000a37b9508 r19: 0x00000000a37b9508
r20: 0x00000000a37b9508 r21: 0x0000000000142664 r22: 0x000000000043ce90 r23: 0x00000000a377b078
r24: 0x0000000000142464 r25: 0x0000000000142120 r26: 0x0000000000146f3c r27: 0x00000000a379042c
r28: 0x0000000000443090 r29: 0x00000000a2bc581c r30: 0x000000000042efb0 r31: 0x0000000092c00f84
Binary Images Description:
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0x8fe00000 - 0x8fe52fff dyld 46.16 /usr/lib/dyld
0x90000000 - 0x901bcfff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x90214000 - 0x90219fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x9021b000 - 0x90268fff com.apple.CoreText 1.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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0x90373000 - 0x9072efff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
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0x908dd000 - 0x908ddfff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x908df000 - 0x909e1fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a3b000 - 0x90abffff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90ae9000 - 0x90b59fff com.apple.framework.IOKit 1.4 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
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0x918cd000 - 0x918f1fff com.apple.LangAnalysis 1.6.1 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
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0x93251000 - 0x9326efff com.apple.audio.SoundManager 3.9 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x93280000 - 0x9328dfff com.apple.CommonPanels 1.2.2 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x93296000 - 0x935a4fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x936f4000 - 0x93700fff com.apple.opengl 1.4.7 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93705000 - 0x93725fff com.apple.DirectoryService.Framework 3.1 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x93779000 - 0x93779fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9377b000 - 0x93daefff com.apple.AppKit 6.4.9 (824.44) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9413b000 - 0x941adfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x941e6000 - 0x942abfff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x942fe000 - 0x942fefff com.apple.audio.units.AudioUnit 1.4 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94300000 - 0x944c0fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9450a000 - 0x94547fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9454f000 - 0x9459ffff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x945a8000 - 0x945c2fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x945d3000 - 0x945f3fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x94681000 - 0x946b9fff com.apple.vmutils 4.0.0 (85) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x946fe000 - 0x9471afff com.apple.securityfoundation 2.2 (27710) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x9472e000 - 0x94772fff com.apple.securityinterface 2.2 (27692) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x94c2c000 - 0x94c9dfff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x94e12000 - 0x94f42fff com.apple.AddressBook.framework 4.0.6 (488) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94fd5000 - 0x94fe4fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94fec000 - 0x95019fff com.apple.LDAPFramework 1.4.1 (69.0.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x95020000 - 0x95030fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x95034000 - 0x95063fff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x95073000 - 0x95090fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x957a9000 - 0x95864fff com.apple.WebKit 523.12 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x958cd000 - 0x95980fff com.apple.JavaScriptCore 523.12 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x959a8000 - 0x95f25fff com.apple.WebCore 523.12 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9ae29000 - 0x9ae5ffff com.apple.Syndication 1.0.6 (54) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x9ae7c000 - 0x9ae8efff com.apple.SyndicationUI 1.0.6 (54) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
Model: PowerBook3,5, BootROM 4.5.3f2, 1 processors, PowerPC G4 (3.2), 1 GHz, 1 GB
Graphics: ATY,RV250M9, ATY,RV250M9, AGP, 64 MB
Memory Module: SODIMM0/J16TOP, 512 MB, SDRAM, PC133U-333
Memory Module: SODIMM1/J16BOTTOM, 512 MB, SDRAM, PC133U-333
AirPort: AirPort, 9.52
Modem: MicroDash, UCJ, V.92, 1.0F, APPLE VERSION 2.6.6
Network Service: AirPort, AirPort, en1
PCI Card: TXN,PCI1410-02, cardbus, PC Card
Parallel ATA Device: FUJITSU MHS2060AT, 55.89 GB
Parallel ATA Device: MATSHITADVD-R UJ-815

Hi Castel
Welcome to Apple Discussions
I have Safari Enhancer in my Applications. I tried putting that in the trash and opening Safari but it did not help.
Safari Enhancer modifies Safari. If you used in with Safari 2, then there's a good chance some mix-up occurred as the 10.4.11 installer updated Safari from version 2 to 3. Any time you modify an application with a 3rd party item, you are running the risk of problems occurring. Fortunately, there exists a rather straight forward way to make things right.
Have a look at this MacFixit article, which offers suggestions for reinstalling Safari 3. If you have difficulty following these suggested steps, visit an Apple store>Genius Bar if a store is nearby. Someone there will help you reinstall Safari 3.
Post back

Safari will not open after Oct 14 software update

I updated software on Oct 14th & then shut off my computer for the night. Woke up this morning & Safari will not open. The icon on my dock bounces a few time & then that's it. What should I do?

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

My Mail application will not open a window on my desktop?

Anyone else had this problem of Mail not opening on their desktop after having done a software update- any suggestions how to get it to open? I am on 10.9 OSX operating system now.

Generally, the ikons you'll place on your desktop, (and all of those which reside on the DOCK) will be 'aliases,' which simply direct the machine to follow the path to the Application itself.
Your 'Applications' folder should be visible in the left-hand collum on any open window. Open it. If an Application will open directly it means that the path to the alias was broken and you need to delete it and make a new one, or track down its real location through the finder. Try not to ever place Applications themselves on your desktop.
After 8 days without Mail, I just succeeded at restoring mom's connections on her iMac. I'll be happy to make more suggestions as needed...

My mail application will not open

I just bought my MacBook yesterday. I had my mail application open and used command q to quit it. It will not reopen now and need help figuring out why.

Generally, the ikons you'll place on your desktop, (and all of those which reside on the DOCK) will be 'aliases,' which simply direct the machine to follow the path to the Application itself.
Your 'Applications' folder should be visible in the left-hand collum on any open window. Open it. If an Application will open directly it means that the path to the alias was broken and you need to delete it and make a new one, or track down its real location through the finder. Try not to ever place Applications themselves on your desktop.
After 8 days without Mail, I just succeeded at restoring mom's connections on her iMac. I'll be happy to make more suggestions as needed...

My mail application will not open, can anyone help?

Hello - when I click on my desktop mail icon, nothing happens. I'm not sure how to fix this and have looked but didn't find the answers, I know it's probably very basic, but would appreciate any help. Thanks!

Generally, the ikons you'll place on your desktop, (and all of those which reside on the DOCK) will be 'aliases,' which simply direct the machine to follow the path to the Application itself.
Your 'Applications' folder should be visible in the left-hand collum on any open window. Open it. If an Application will open directly it means that the path to the alias was broken and you need to delete it and make a new one, or track down its real location through the finder. Try not to ever place Applications themselves on your desktop.
After 8 days without Mail, I just succeeded at restoring mom's connections on her iMac. I'll be happy to make more suggestions as needed...

Mail application will not open at all

My Mail app won't open at all. It bounces once and then nothing. I ran the Disk Utility and re-started. I tried opening it with the Shift key down, and tried moving the Mail folder and the preferences files (but it won't open at all, so I don't think that is really relevant anyways). I created another user account and the problem is duplicated in that account. What do I do next? Do I need to re-install the Mail application? How do I do that?
Many thanks in advance.
iMac G4 Mac OS X (10.3.8)

What does “I ran the Disk Utility” mean? Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, as well as the latest Security Update released for that version of Mac OS X that included updates for Mail. If you were running Mac OS X 10.3.9, that would be:
Mac OS X 10.3.9 Combo Update
Security Update 2007-003 for Mac OS X 10.3.9
I’ve provided a link for Security Update 2007-003 instead of for the latest Security Update because I don’t know for sure whether the latest includes previous security updates — from the file size, it looks like it does, but the documentation doesn’t say so (it does in the case of Security Update 2007-003).
You may also want to read the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk and back up before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed.

HT2500 Mail application will not open

I have an older macbookpro 10.6.8 and unable to open mail after mail asks to restore email.

Mac OS X v10.6: Mail.app won’t open, or "You can't use this version of Mail…" alert after installing Security Update 2012-004:
http://support.apple.com/kb/TS4424?viewlocale=en_US&locale=en_US
Fellow user Grant Bennet-Alder offers this solution:
Some users have reported this problem if the Mail Application has been moved out of the top-level /Applications folder, or duplicated in another location.
When the Security Update is done, the old version of Mail is disabled.
The solution has been to:
1) make certain Mail is in the /Applications folder
2) There is no other copy anywhere else.
3) Once steps 1 and 2 have been done, Manually download and re-apply the Security Update (2012-004) by hand.
Security Update 2012-004 (Snow Leopard)
If the Mail.app has been LOST, it can be re-installed by applying the 10.6.8 version 1.1 combo update. But this update is quite large and it is usually not necessary:
Mac OS X 10.6.8 Update Combo v1.1

Mail Application will not open after 10.6.8 update

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