Mail can't connect to isp server. provider says it's an internal issue

mail can't connect to isp server. provider says it's an internal issue, mail is set up corectly.

Are connecting exclusively through IMAP or through POP?   IMAP automatically stores all the e-mails on the server.
POP gets them onto your Mac.   The advantage of IMAP, unless you desire, you are not downloading all the attachments to your hard drive, and bandwidth issues of downloading slowing you down with lots of large attachments are avoided.   The other advantage with IMAP, you can try a web based e-mail to see if your e-mail program missed downloading everything.    http://www.mail2web.com/ is my favorite web based e-mail.  I recommend at least trying it to see if it will let you see your e-mail.  Any custom folders will be invisible, but at least anything in your inbox should be visible and usable.
Are you using any other e-mail software for forwarding, such as gmail?

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