Mail: Can't receive email anymore (spinning wheel)

Hi,
My mother can't receive emails anymore from the Mail application. I live on a separate continent and remotely logged into her machine, had a look at Mail preferences, reset the Gmail password, etc. to no avail.
The mailbox's grey wheel would spin continuously and the new messages never show up.
I tried the Connection doctor, but, it too, can't work. I get a message saying it is connecting to the account (in French, so my translation my be off). See the screenshot of the Connection doctor.
Do you have an idea of what went wrong? I do not think my mother changed any settings, although it is not excluded (she's old and clueless about computers).
Thanks in advance
L.

Sometimes Mail chokes on a message it cannot download and that prevents it from downloading the rest as well. Solving this problem will probably require removing one or more messages from the server.
You may want to try to download those messages with another mail client such as Thunderbird first, to avoid losing them — and use Eudora Mailbox Cleaner to import them back into Mail afterwards if you wish.

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Mail: Can't receive email anymore (spinning wheel)

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