Mail Crashes before I can do anything with settings

Mail crashed while I was reviewing an incoming communication. And composing. Now, when mail opens, it gets stuck on the same 2 pieces of mail and then crashes.
I attempted to reinstall Mail from the system disks to my external harddrive as I thought I would try doing a custom install. It didn't really work and I had a scare that my external was hooped. It is OK. Both Mail on my hard drive and my external harddrive now have the same problem - the same mail.
1) Can I fix mail without reinstalling ?
2) Can I keep it open long enough to go into the preferences ?
3) Can I do a custom install without affecting my harddrive ?
4) Any idea why this happened in the first place?
Thanks!! I am surviving with my laptop at the moment.

Valerie,
Welcome to the Discussions.
Hold down the Shift Key, while you click on the Mail icon in the Dock. This prevents Mail from opening any mailbox, will allow you to choose another, until you minimize the Message Preview Pane, and delete the two pieces of Mail, or park them into another mailbox, for laer attempts to salvage.
Keep us posted with your progress.
Ernie

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    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Identifier: com.apple.mail
    Version: 3.5 (929.4)
    Build Info: Mail-9290400~5
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    Thread 0:
    0 libSystem.B.dylib 0x95c2b438 machmsgtrap + 8
    1 libSystem.B.dylib 0x95c3235c mach_msg + 56
    2 libSystem.B.dylib 0x95c71608 threadgetstate + 148
    3 libobjc.A.dylib 0x919f41f8 cache_collectfree + 372
    4 libobjc.A.dylib 0x919f4680 cachefill + 540
    5 libobjc.A.dylib 0x919f3084 classlookupMethodAndLoadCache + 220
    6 libobjc.A.dylib 0x91a050c4 objc_msgSend + 260
    7 com.apple.AppKit 0x94ee7018 -[NSTableView gridStyleMask] + 32
    8 com.apple.AppKit 0x94ee5f98 -[NSTableView drawRect:] + 2180
    9 com.apple.MessageFramework 0x002ddc28 -[ASExtendedTableView drawRect:] + 196
    10 com.apple.AppKit 0x94f66a28 -[NSView _drawRect:clip:] + 3000
    11 com.apple.AppKit 0x94f65974 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 848
    12 com.apple.AppKit 0x94f65c58 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1588
    13 com.apple.AppKit 0x94f64824 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 640
    14 com.apple.AppKit 0x94f6527c -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 3288
    15 com.apple.AppKit 0x94f6527c -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 3288
    16 com.apple.AppKit 0x94f6527c -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 3288
    17 com.apple.AppKit 0x94f6527c -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 3288
    18 com.apple.AppKit 0x94f6527c -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 3288
    19 com.apple.AppKit 0x94f6527c -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 3288
    20 com.apple.AppKit 0x94f6425c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 264
    21 com.apple.AppKit 0x94f61028 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2328
    22 com.apple.AppKit 0x94eb4f40 -[NSWindow displayIfNeeded] + 188
    23 com.apple.mail 0x0001e0d4 0x1000 + 118996
    24 com.apple.AppKit 0x94eb4da0 _handleWindowNeedsDisplay + 372
    25 com.apple.CoreFoundation 0x94118f74 __CFRunLoopDoObservers + 456
    26 com.apple.CoreFoundation 0x9411a11c CFRunLoopRunSpecific + 712
    27 com.apple.HIToolbox 0x965d1d44 RunCurrentEventLoopInMode + 264
    28 com.apple.HIToolbox 0x965d1b68 ReceiveNextEventCommon + 412
    29 com.apple.HIToolbox 0x965d19a8 BlockUntilNextEventMatchingListInMode + 84
    30 com.apple.AppKit 0x94eb2e18 _DPSNextEvent + 596
    31 com.apple.AppKit 0x94eb27d0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112
    32 com.apple.AppKit 0x94eac48c -[NSApplication run] + 736
    33 com.apple.AppKit 0x94e7ce90 NSApplicationMain + 440
    34 com.apple.mail 0x000f30e8 0x1000 + 991464
    Thread 1:
    0 libSystem.B.dylib 0x95c2b438 machmsgtrap + 8
    1 libSystem.B.dylib 0x95c3235c mach_msg + 56
    2 com.apple.CoreFoundation 0x9411a568 CFRunLoopRunSpecific + 1812
    3 com.apple.Foundation 0x91b9a7d0 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 168
    4 com.apple.Foundation 0x91ba50c4 -[NSRunLoop(NSRunLoop) run] + 72
    5 com.apple.MessageFramework 0x003b282c -[RSSInterchange _runManager] + 1760
    6 com.apple.Foundation 0x91b6cb78 _NSThread__main_ + 1004
    7 libSystem.B.dylib 0x95c6d658 pthreadstart + 316
    Thread 2:
    0 libSystem.B.dylib 0x95c2b4b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x95c6e8fc pthread_condwait + 1320
    2 com.apple.Foundation 0x91ba9f38 -[NSCondition waitUntilDate:] + 384
    3 com.apple.Foundation 0x91ba9d64 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
    4 com.apple.MessageFramework 0x003b44f0 -[InvocationQueue _drainQueue] + 284
    5 com.apple.Foundation 0x91b6cb78 _NSThread__main_ + 1004
    6 libSystem.B.dylib 0x95c6d658 pthreadstart + 316
    Thread 3:
    0 libSystem.B.dylib 0x95c2b4b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x95c6e8fc pthread_condwait + 1320
    2 com.apple.Foundation 0x91ba9f38 -[NSCondition waitUntilDate:] + 384
    3 com.apple.Foundation 0x91ba9d64 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
    4 com.apple.MessageFramework 0x003b44f0 -[InvocationQueue _drainQueue] + 284
    5 com.apple.Foundation 0x91b6cb78 _NSThread__main_ + 1004
    6 libSystem.B.dylib 0x95c6d658 pthreadstart + 316
    Thread 4:
    0 libSystem.B.dylib 0x95c2b4b8 semaphoretimedwait_signaltrap + 8
    1 libSystem.B.dylib 0x95c6e8fc pthread_condwait + 1320
    2 com.apple.Foundation 0x91ba9f38 -[NSCondition waitUntilDate:] + 384
    3 com.apple.Foundation 0x91ba9d64 -[NSConditionLock lockWhenCondition:beforeDate:] + 268
    4 com.apple.MessageFramework 0x003b44f0 -[InvocationQueue _drainQueue] + 284
    5 com.apple.Foundation 0x91b6cb78 _NSThread__main_ + 1004
    6 libSystem.B.dylib 0x95c6d658 pthreadstart + 316
    Thread 5:
    0 libSystem.B.dylib 0x95c31e4c _semwaitsignal + 12
    1 libSystem.B.dylib 0x95c6ea00 pthread_condwait + 1580
    2 com.apple.datadetectorscore 0x9690e9f4 DDPerformInMainThread + 204
    3 com.apple.datadetectorscore 0x9690d4a0 DDSLSourceLoadTable + 716
    4 com.apple.datadetectorscore 0x9690c2a0 DDLookupTableLoadSpotlightValuesForAttributeType + 192
    5 com.apple.datadetectorscore 0x9690c590 DDLookupTableCreateFromCacheData + 444
    6 com.apple.datadetectorscore 0x9690fb74 DDScannerCreateWithFileName + 852
    7 com.apple.datadetectors 0x94876898 -[DDScannerComputationOperation main] + 284
    8 com.apple.Foundation 0x91bea314 -[NSOperation start] + 620
    9 com.apple.Foundation 0x91b6cb78 _NSThread__main_ + 1004
    10 libSystem.B.dylib 0x95c6d658 pthreadstart + 316
    Thread 6 Crashed:
    0 libSystem.B.dylib 0x95c33b88 strlen + 8
    1 libSystem.B.dylib 0x95cca3cc __vfprintf$LDBL128 + 16332
    2 libSystem.B.dylib 0x95cc63ac asprintf$LDBL128 + 276
    3 com.apple.CoreFoundation 0x9418ee30 __CFFullMethodName + 92
    4 com.apple.CoreFoundation 0x9418eed4 __CFExceptionProem + 80
    5 com.apple.CoreFoundation 0x9418ef2c -[NSObject doesNotRecognizeSelector:] + 44
    6 com.apple.CoreFoundation 0x9418d5ac __forwarding__ + 332
    7 com.apple.CoreFoundation 0x9418d834 CF_forwarding_prep0 + 212
    8 com.apple.CoreData 0x91818970 -[NSSQLEntity _generateProperties] + 460
    9 com.apple.CoreData 0x91817a14 -[NSSQLModel _generateModel:] + 1200
    10 com.apple.CoreData 0x91864a88 -[NSSQLModel initWithManagedObjectModel:configurationName:useBrokenHashing:] + 192
    11 com.apple.CoreData 0x91816cf0 -[NSSQLCore initWithPersistentStoreCoordinator:configurationName:URL:options:] + 792
    12 com.apple.CoreData 0x91815d60 -[NSPersistentStoreCoordinator addPersistentStoreWithType:configuration:URL:options:error:] + 1260
    13 com.apple.CalendarStore 0x9654c338 -[CalPersistentStoreCoordinator createPersistentStore:] + 360
    14 com.apple.CalendarStore 0x964dc17c +[CalCalendarStore(CalCalendarStore_Internal) setupCalendarStore:] + 496
    15 com.apple.CalendarStore 0x964d5f54 +[CalCalendarStore defaultCalendarStore] + 132
    16 com.apple.MessageFramework 0x002d70a8 -[CalendarStoreInterchange initWithToDosCache:todoCalendars:] + 196
    17 com.apple.MessageFramework 0x002d6a8c -[MetadataManager initWithCalendarStoreConduitClass:libraryClass:todoCalendars:] + 236
    18 com.apple.MessageFramework 0x002d68f0 +[MetadataManager sharedInstanceWithConduitClass:libraryClass:todoCalendars:] + 96
    19 com.apple.MessageFramework 0x002d4c38 +[MetadataManager sharedInstance] + 232
    20 com.apple.MessageFramework 0x002eae54 -[LibraryMessage todos] + 240
    21 com.apple.mail 0x00040608 0x1000 + 259592
    22 com.apple.mail 0x0003fc04 0x1000 + 257028
    23 com.apple.CoreFoundation 0x9418da98 _invoking__ + 168
    24 com.apple.CoreFoundation 0x9418d32c -[NSInvocation invoke] + 128
    25 com.apple.MessageFramework 0x003b4a34 -[MonitoredInvocation invoke] + 392
    26 com.apple.MessageFramework 0x003b4664 -[InvocationQueue _drainQueue] + 656
    27 com.apple.Foundation 0x91b6cb78 _NSThread__main_ + 1004
    28 libSystem.B.dylib 0x95c6d658 pthreadstart + 316
    Thread 6 crashed with PPC Thread State 32:
    srr0: 0x95c33b88 srr1: 0x0200f030 dar: 0x00000014 dsisr: 0x40000000
    r0: 0x95cc7c6c r1: 0xf0388480 r2: 0xf0388d68 r3: 0x00000014
    r4: 0x918c8386 r5: 0x0000000b r6: 0x00000079 r7: 0xffffffff
    r8: 0x0000000b r9: 0x00000014 r10: 0xffffff80 r11: 0xa096bb60
    r12: 0x95c33b80 r13: 0xffffffff r14: 0xf0389238 r15: 0x00000021
    r16: 0xa0965d34 r17: 0x941b6e74 r18: 0x00000014 r19: 0xf0388bf8
    r20: 0x00000000 r21: 0x00000073 r22: 0x0000000e r23: 0x00000000
    r24: 0xf0388520 r25: 0x00000000 r26: 0x0000000e r27: 0x941b6e72
    r28: 0xf0388d78 r29: 0xf0388528 r30: 0x941b6e71 r31: 0x95cc642c
    cr: 0x24008404 xer: 0x00000000 lr: 0x95cc7c6c ctr: 0x95c33b80
    vrsave: 0x80000000
    Binary Images:
    0x1000 - 0x268fff com.apple.mail 3.5 (929.4) <fa74bcac34b92cee4e79c01069c05f36> /Applications/Mail.app/Contents/MacOS/Mail
    0x2d0000 - 0x505fff com.apple.MessageFramework 3.5 (929.2) <11988d61185130a8209f998bbf52e550> /System/Library/Frameworks/Message.framework/Versions/B/Message
    0x646000 - 0x648fff com.apple.ExceptionHandling 1.5 (10) /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHand ling
    0x64e000 - 0x674fff com.apple.speech.LatentSemanticMappingFramework 2.6.4 (2.6.4) <3abfafbb3982f8c148b49a9c3b35b1f9> /System/Library/Frameworks/LatentSemanticMapping.framework/Versions/A/LatentSem anticMapping
    0x3e31000 - 0x3fe2ff7 com.apple.RawCamera.bundle 2.0.9 (2.0.9) <63815f3bec4dc642a4cc74bab35e6240> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x42ba000 - 0x42c0fff libCGXCoreImage.A.dylib ??? (???) <3e8a67b9143aae8511f31076c638caa9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x8fe00000 - 0x8fe30b23 dyld 96.2 (???) <ef2061020a88c4fe1f40b8d9cb1a6101> /usr/lib/dyld
    0x90003000 - 0x90035fff com.apple.bom 9.0 (136) <cb560109ea507cdfb6c77349845e6b2a> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x90036000 - 0x90077ffb libTIFF.dylib ??? (???) <4c1422124af245485d6ceee207f4d735> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x90078000 - 0x900f9fff com.apple.print.framework.PrintCore 5.5.3 (245.3) <032f772f8169945c1d1b524d96edcef6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x900fa000 - 0x900fbfff libffi.dylib ??? (???) <11b77dbce4aa0f0b66d40014230abd1d> /usr/lib/libffi.dylib
    0x900fc000 - 0x900fcffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
    0x900fd000 - 0x9013cfff com.apple.DAVKit 3.0.4 (652) /System/Library/PrivateFrameworks/DAVKit.framework/Versions/A/DAVKit
    0x9013d000 - 0x90146fff com.apple.DiskArbitration 2.2.1 (2.2.1) <a389b4c2badce39540f24402f7df35e7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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    0x90227000 - 0x902d7fff com.apple.QD 3.11.54 (???) <cd7bef6f156b82851cfb164ccd9f3986> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
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    0x910fa000 - 0x91175fff com.apple.SearchKit 1.2.1 (1.2.1) <23c2c93a7ec832505d5c7b67fee89a6d> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x91176000 - 0x914a4ff7 com.apple.QuickTime 7.5.5 (990.7) <f530ad007afd28b3dc938a41e0a3f1e8> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
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    0x91650000 - 0x9168dffe com.apple.securityfoundation 3.0 (32989) <d629b36fcfea256ec309420b99dccabf> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
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    0x92404000 - 0x9297bff3 com.apple.CoreGraphics 1.351.33 (???) <83d4f302053d3fe5f69c8e20b3a0c34f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
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      Additional Information 1:    265a
      Additional Information 2:    265a80870892578defa43161e99d0232
      Additional Information 3:    a444
      Additional Information 4:    a4447c95f1dd065322df95c1009e9963
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  • I just updated to ios7 and my phone wants me to connect to iTunes before I can do anything.  My computer is broken and I'm borrowing someone else's.  Will it try to sync with their computer? Can I get around using iTunes somehow?

    I just updated my iPhone 4S to iOS7 and it wants me to connect to iTunes before I can do anything. But my computer is broken and I'm borrowing someone else's. Will it try to sync with their computer? Can I get around using iTunes somehow?  I'm new to this; any help would be appreciated!

    If the device is indicating to connect to iTunes, then it is in recovery mode. You will need the computer and iTunes to recover it. You can fix the iTunes to not sync to your device, but just let it recover the phone. I hope you would have a backup of your data in iCloud, since it is no longer available to you on the phone.

  • My photoshop elements 5 photo downloader crashes before I can download my photos .

    why does my photoshop elements 5 photo downloader crash before I can download my photos? I tried to uninstall and reinstall it but it still crashes. The error code is : c0000005 Address 7c910919.

    To uninstall PE12 on a MAC, can I just drag the PE12.app to the trash?
    No! That will give you no end of trouble and will not fix anything. If you ever do need to uninstall you MUST use the uninstaller in applications>adobe photoshop Elements 12.
    Go to your username>library>preferences and delete the following:
    com.adobe.PhotoshopElements.plist
    Adobe Photoshop Elements 12 paths
    Adobe Photoshop Elements 12 settings
    com.adobe.Elements Organizer.12.0.plist
    com.adobe.ElementsOrganizer.12.plist
    and any lockfiles with the same names. That library is hidden. To see it, option click the Go menu in the Finder and it will appear below the little house for your user account.
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    Repair permissions and try again. You will need to select your catalog on first opening organizer.

  • PC died and in turn my main iTunes library. iPhone was synced to it. Now when I try to connect to another library it tells me the phone must be wiped clean before I can manage music with new library. Any way around that? Don't want to lose music.

    My PC died and in turn so did my main iTunes library.  My iPhone was synced to the library that is gone.  Now when I try to connect to another library, it tells me the phone must be wiped clean before I can manage music with new library.  Any way around that?  I don't want to lose the music that is on my phone.  I am looking for a way to tell the phone to "forget" the old library and let me start working with a new library. 

    It has always been very basic to always maintain a backup copy of your computer for just such an occasion.
    Use your backup copy of your computer to put everything on the new one.
    It sounds like you have failed to do this, which is not good at all.
    You will have to transfer your itunes purchases from your iphone.  Authorize your computer for your itunes account 
    About iTunes Store authorization and deauthorization
    Open itunes, plug in iphone, do NOT sync, click File>Transfer Purchases
    When you do sync you will lose your pics ( photo library - synced from your old computer), your itunes content ( music, apps, videos,etc) , your contacts and your calendars.  So do NOT sync yet.  This is why a backup copy is so important.
    Enter one unique contact and calendar entry on your computer.
    When you first sync, you should get the option to merger the data.  Choose it.
    If you want your pics, then you will need to e-mail them to yourself before you sync.  They will not be of the original quality as they are reduced when synced to iphone.
    When all is as goos as it can be, then backup your computer, and always maintain the backup.

  • HT4623 I updated my Ipod touch 4th gen (IO6 or whatever its called) And it has the picture that says to connect my ipod to Itunes, and I did, now it says "ITunes has detected an Ipod in recovery mode. You must restore this Ipod before it can be used with

    I updated my Ipod touch 4th gen (IO6 or whatever its called) And it has the picture that says to connect my ipod to Itunes, and I did, now it says "ITunes has detected an Ipod in recovery mode. You must restore this Ipod before it can be used with ITunes." I just updated it and now I have to restore it??! I don't wanna lose all my things on my ipod just for a stupid update! Please someone help!

    Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
    See Here  >  http://support.apple.com/kb/HT1808
    You may need to try this More than Once...  Be sure to Follow ALL the Steps...
    Take your time... Pay particular attention to Steps 3 and 4.
    After you have Recovered your Device...
    Re-Sync your Content or Restore from the most recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766
    Note:
    Make sure you have the Current Version of iTunes Installed on your computer
    iTunes free download from www.itunes.com/download

  • TS1717 whilst downloading the Iphone software..it has come up with a message of itunes has detected an iPhone in recovery mode. You must restore this iphone before it can be used with iTunes..if I do this I will lose everything..what can I do?

    i was downloading the latest software upgrade when the message "Itunes has detected an Iphone in recovery mode. You must restore this phone before it can be used with Itunes" came up. My option of I phone recovery mode says that it will restore the Iphone to factory mode losing all information.
    is there anything I can do to prevent this?

    If the iPhone is in recovery mode, all data is already lost.
    Restore it.

  • TS3274 Error message on ipad when we tried to download images to computer.  'Itunes has detected an ipad in recovery mode. You must restore your ipad before it can be used with iTunes.

    Error message on ipad when we tried to download images to computer.  'Itunes has detected an ipad in recovery mode. You must restore your ipad before it can be used with iTunes.  It downloaded some images prior to this message and we selected skip any files with errors.
    Ipad now just showing apple image with power cord.  Don't want to click restore and lose all data.

    Once the Device is asking to be Restored with iTunes... it is too late to save anything...
    To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
    http://support.apple.com/kb/HT1414
    Restore from Backup
    http://support.apple.com/kb/ht1766

  • HT4061 When proforming the new iPhone update I received an error message-iTunes has detected an iPhone in recovery mode.  You must restore this iPhone before it can be used with iTunes.  If I choose to restore will i get everthing back.  Like my photos et

    When performing the new iPhone(IOS6) update I received an error message - iTunes has detected an iPhone in recovery mode.  You must restore this iPhone before it can be used with iTunes.  Will I lose everything if it goes back to factory settings.  Right now my phone wont do anything.  It is just showing a cable, an arrow  and the iTunes logo.

    If you restore from backup.
    You should have made sure that everything was on your computer bef ore updating anyway.  Did you fail to do that?
    All pics taken with iphone should be imported to your computer regularly as you would with any digital camera, most especially before any update/restore/etc.  Did you fail to do that?

  • Updated my Ipod got "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes." Error.

    I had some new albums I bogut from Itunes and wanted to put them on my Ipod Touch. Went to do that, ITunes said there was an update. I downloaded the update and then I couldn't see anything in my Ipod nor listen to anything. The screen of my Ipod shows a USB cable pointing to Itunes and when I plug it into ITunes again I get the message "iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes." And the ONLY option it gives me is to restore my IPod to factory settings. I looked online for answers but all I see are people having problems with this because they bricked their phone, which I haven't ever done or even know how to do. Would appreciate some help, planned on spending my day off listening to my new albums.

    If you are in the USA you can redown
    If the music is not in your iTunes library (it is not in the backup that iTunes makes), you can redownload it if you are in the USA.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Are you in the USA?
    What do you not understand?

  • What does this message mean?  "ITunes has fetected an iPad in recovery mode.  You must restore this iPad before it can be used with ITunes".

    What does this message mean?  "itunes has detected an iPad in recovery mode.  You must restore this iPad before it can be used with ITnes."  How do I restore when every time I connect to my computer I get this message?

    Perhaps the information in this Apple support article will help:
    http://support.apple.com/kb/TS3694#error3004
    Regards.

  • TS1368 HELP!!! After upgrading to IOS 6.13 my IPAD Stucks in a plug-in screen and the Itunes. When i Try to connect to iTUNES pop-up message apear "iTunes has detected an iPad in recovery mode.. You must restore this iPad before it can be used with iTunes

    I have windows 8 enterprise OS and iTunes ver. 10.5.0.142. I was upgrading my iPad to IOS 6.1.3. After finishing the upgrade my iPad Reboot and currently stucked-up in a plug-in screen and iTunes Logo. When I try to connect it to the iTunes pop-up message appear saying " iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes." In short, I push the restore button then another pop-up message appear saying " The iPad software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later." I tried many ways but still no luck. I repeatedly reboot the iPad and open the iTunes still the same problem. I try also to uninstall the iTunes and installed the lower version but still the same problem, I even check the firewall if the ITunes was block or My privileges is administrator to run the iTunes or even reset my winsock but the problem still remain. PLEASE HELP! Thank you in advance!!!

    Turn off your firewall and antivirus software.

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