Mail crashes following DSL installation
Hi there,
For the past few days, Mail has crashed a second after opening it, constantly. It started after I got my new DSL modem from Verizon. I'm thinking it's because the installation software tried to set up Mail for my Verizon email address (against my will, as it is). But I can't figure out how to uninstall or undo what it did. Verizon said they can't help me- in fact, they also said that the installation CD doesn't usually work on Macs at all. (So why did you send it to me?!?!)
Also, since the installation I've had problems with my screen going dim. I can correct it through color calibration but it just goes dim again after awhile.
I've already had them send me a new modem (the same model, a Westell 6100) and it didn't fix the problems.
If anyone can help me- and please, go easy, I'm not a computer whiz...
Thanks so much,
Amanda on the UWS
Do you have Cable TV and if so, does your Cable company offer internet service.? I know Cable modem internet access is more expensive than DSL but if available, I would call Verizon back and politely demand they provide you instructions for uninstalling the software that Verizon provided which they admit doesn't work with Macs anyway.
If you have a fall back with Cable modem internet access, ask to speak with someone in customer service and indicate Verizon will lose your business if someone at Verizon can't provide you instructions for removing the software they provided which isn't working and causing you additional problems.
Call Apple to fix a problem caused by the software Verizon provided?
Baloney.
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I saw a link to EtreCheck and also a long command line diagnostic rest procedure by Linc Davies. I ran both:
EtreCheck version: 1.9.12 (48)
Report generated 4 August 2014 17:52:42 EEST
Hardware Information:
Mac mini Server (Mid 2010) (Verified)
Mac mini - model: Macmini4,1
1 2.66 GHz Intel Core 2 Duo CPU: 2 cores
8 GB RAM
Video Information:
NVIDIA GeForce 320M - VRAM: 256 MB
Acer P236H 1920 x 1080 @ 60 Hz
Acer P236H 1920 x 1080 @ 60 Hz
System Software:
OS X 10.9.4 (13E28) - Uptime: 1 day 23:15:40
Disk Information:
OWC Mercury Electra 6G SSD disk0 : (120,03 GB)
EFI (disk0s1) <not mounted>: 209,7 MB
Boot HD (disk0s2) / [Startup]: 119,17 GB (75,4 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
Hitachi HTS725050A9A362 disk1 : (500,11 GB)
EFI (disk1s1) <not mounted>: 209,7 MB
Data HD (disk1s2) /Volumes/Data HD: 499,25 GB (97,52 GB free)
USB Information:
Logitech USB Receiver
JMicron Samsung S1 Mini 160,04 GB
EFI (disk2s1) <not mounted>: 209,7 MB
JS 160 GB (disk2s2) /Volumes/JS 160 GB: 159,7 GB (8,41 GB free)
Apple Inc. MacBook Air SuperDrive
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) Support
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) Support
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) Support
[not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) Support
[loaded] com.bresink.driver.BRESINKx86Monitoring (9.0) Support
[not loaded] com.contourdesign.driver.shuttle (2.2) Support
[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) Support
[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) Support
[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) Support
[not loaded] com.elgato.driver.DontMatchEmpia (1.1) Support
[not loaded] com.elgato.driver.DontMatchVoyager (1.1) Support
[loaded] com.manycamllc.driver.ManyCamDriver (0.0.9 - SDK 10.5) Support
[loaded] com.senstic.driver.PocketAudioDevice (1.2 - SDK 10.6) Support
[loaded] com.senstic.driver.PocketCamDevice (1.0.0 - SDK 10.7) Support
[not loaded] com.senstic.driver.PocketCamDevice.UserClient (1.0.0 - SDK 10.7) Support
[loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) Support
[loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) Support
Startup Items:
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
Problem System Launch Daemons:
[failed] com.apple.wdhelper.plist
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[loaded] com.senstic.DPA.PocketCamAssistant.plist Support
[failed] com.senstic.PocketCam.DriverReloader.plist Support
[running] com.splashtop.streamer-daemon.plist Support
[loaded] com.splashtop.streamer-srioframebuffer.plist Support
[running] com.voddler.vnetd.plist Support
[running] com.wyse.PocketCloud.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents:
[not loaded] com.splashtop.streamer-for-root.plist Support
[loaded] com.splashtop.streamer-for-user.plist Support
[running] com.synology.SynoSIMBL.plist Support
[loaded] com.synology.SynoSIMBL_RefreshFinder.plist Support
[not loaded] com.wyse.MacCompanion.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents:
[not loaded] com.erikhinterbichler.HeraldLaunchAgent.plist Support
[running] com.google.Chrome.framework.plist Support
[not loaded] com.google.GoogleContactSyncAgent.plist Support
[not loaded] com.google.keystone.agent.plist Support
[not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[not loaded] com.synology.CloudStation.plist Support
[invalid] de.gira.os.connect.plist
User Login Items:
BoxSyncHelper
iTunesHelper
ede
hallinto
home
music
photo
video
yhteinen
Dropbox
OpenDNS Updater
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.8
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.1 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.3.7f1 - SDK 10.6 Support
Silverlight: Version: 5.1.30214.0 - SDK 10.6 Support
DirectorShockwave: Version: 11.6.8r638 Support
JavaAppletPlugin: Version: Java 7 Update 65 Check version
Safari Extensions:
Evernote Web Clipper: Version: 6.1.3
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
Picasa: Version: 1.0 - SDK 10.4 Support
Google Earth Web Plug-in: Version: 7.1 Support
3rd Party Preference Panes:
Box Sync Support
Flash Player Support
Flip4Mac WMV Support
Gira OS Connect Support
VoddlerNet Support
Time Machine:
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Time Machine not configured!
Top Processes by CPU:
39% firefox
24% plugin-container
4% WindowServer
1% vnetd
0% fontd
Top Processes by Memory:
1.46 GB firefox
328 MB plugin-container
147 MB App Store
139 MB WindowServer
123 MB Finder
Virtual Memory Information:
1.24 GB Free RAM
2.92 GB Active RAM
1.48 GB Inactive RAM
1.26 GB Wired RAM
4.30 GB Page-ins
685 MB Page-outs
Here are the results for Linc's script:
Start time: 17:39:53 08/04/14
Model Identifier: Macmini4,1
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Mode: Normal
Time since boot: 1 day23:02
Memory
BANK 0/DIMM0:
Size: 4 GB
Speed: 1067 MHz
Status: OK
Manufacturer: 0x857F
BANK 1/DIMM0:
Size: 4 GB
Speed: 1067 MHz
Status: OK
Manufacturer: 0x857F
SATA
OWC Mercury Electra 6G SSD
Hitachi HTS725050A9A362
USB
USB2.0 Hub (Genesys Logic, Inc.)
USB Receiver (Logitech Inc.)
Samsung S1 Mini (Samsung Electronics Co., Ltd.)
Diagnostic reports
2014-08-02 CalendarAgent crash
2014-08-02 Finder crash *
2014-08-02 Finder crash *
2014-08-02 Finder crash *
2014-08-02 Finder crash *
2014-08-02 Finder hang
2014-08-02 Finder hang
2014-08-02 Finder crash
2014-08-02 plugin-container crash
2014-08-02 plugin-container crash
2014-08-03 Mail hang
2014-08-04 Mail hang
2014-08-04 Mail hang
2014-08-04 Mail hang
2014-08-04 Mail hang
2014-08-04 Maps hang
* Code injection
Log
Aug 2 18:39:02 process SecurityAgent[174] caught causing excessive wakeups. Observed wakeups rate (per sec): 989; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45272
Aug 2 18:41:53 process WindowServer[126] caught causing excessive wakeups. Observed wakeups rate (per sec): 182; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45156
Aug 2 18:49:44 PM notification timeout (pid 118, SRStreamerDaemon)
Aug 2 18:56:32 AppleKeyStore: operation failed (pid: 373 sel: 7 ret: e00002bc)
Aug 2 18:56:43 AppleKeyStore: operation failed (pid: 385 sel: 7 ret: e00002bc)
Aug 2 19:21:48 PM notification timeout (pid 118, SRStreamerDaemon)
Aug 2 19:21:48 PM notification timeout (pid 289, soagent)
Aug 2 19:35:22 PM notification timeout (pid 118, SRStreamerDaemon)
Aug 2 19:35:22 PM notification timeout (pid 289, soagent)
Aug 2 19:35:52 PM notification timeout (pid 289, soagent)
Aug 2 20:28:44 PM notification timeout (pid 118, SRStreamerDaemon)
Aug 2 20:28:44 PM notification timeout (pid 289, soagent)
Aug 2 20:28:44 PM notification timeout (pid 583, Finder)
Aug 3 00:04:51 jnl: disk2s2: do_jnl_io: strategy err 0x6
Aug 3 00:04:51 jnl: disk2s2: write_journal_header: error writing the journal header!
Aug 3 00:04:51 jnl: disk2s2: close: journal 0xffffff802df49a80, is invalid. aborting outstanding transactions
Aug 3 00:05:02 jnl: disk2s2: replay_journal: from: 7565312 to: 589312 (joffset 0x77000)
Aug 3 00:05:03 jnl: disk2s2: journal replay done.
Aug 3 00:39:17 process plugin-container[2666] caught causing excessive wakeups. Observed wakeups rate (per sec): 162; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 3010684
Aug 3 03:50:40 process iPhoto[2969] caught causing excessive wakeups. Observed wakeups rate (per sec): 349; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45002
Aug 3 04:14:12 process plugin-container[2666] caught causing excessive wakeups. Observed wakeups rate (per sec): 437; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 5693175
Aug 3 11:15:37 process Microsoft Excel[3310] caught causing excessive wakeups. Observed wakeups rate (per sec): 659; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45095
Aug 4 13:53:14 process firefox[2657] thread 111463 caught burning CPU! It used more than 50% CPU (Actual recent usage: 60%) over 180 seconds. thread lifetime cpu usage 11438.343277 seconds, (11006.021888 user, 432.321389 system) ledger info: balance: 90009054761 credit: 11326939195773 debit: 11236930141012 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 148957019472
Aug 4 13:59:30 process plugin-container[2666] caught causing excessive wakeups. Observed wakeups rate (per sec): 310; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 28235109
Aug 4 17:36:22 process JavaAppLauncher[9520] thread 718667 caught burning CPU! It used more than 50% CPU (Actual recent usage: 54%) over 180 seconds. thread lifetime cpu usage 164.849341 seconds, (153.860927 user, 10.988414 system) ledger info: balance: 90002698760 credit: 164703528455 debit: 74700829695 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 164376764630
Activity
CPU: user 35%, system 9%
CPU per process: firefox (UID 501) is using 48.9 %
Memory: firefox (UID 501) is using 1418 MB
kexts
com.senstic.driver.PocketCamDevice (1.0.0)
com.manycamllc.driver.ManyCamDriver (0.0.9)
com.senstic.driver.PocketAudioDevice (1.2)
com.Cycling74.driver.Soundflower (1.6.6)
com.splashtop.driver.SRXDisplayCard (1.6)
com.splashtop.driver.SRXFrameBufferConnector (1.6)
com.bresink.driver.BRESINKx86Monitoring (9.0)
Daemons
com.wyse.PocketCloud
org.macosforge.xquartz.privileged_startx
com.voddler.vnetd
com.splashtop.streamer-srioframebuffer
com.splashtop.streamer-daemon
com.senstic.PocketCam.DriverReloader
com.senstic.DPA.PocketCamAssistant
com.oracle.java.JavaUpdateHelper
com.microsoft.office.licensing.helper
com.adobe.fpsaud
Agents
com.jamesfator.OCR-Wand-Helper
com.google.Chrome.framework.service_process/Volumes/Data_HD/JUSSI/Library/Appli cation_Support/Google/Chrome
org.macosforge.xquartz.startx
com.synology.SynoSIMBL_RefreshFinder
com.synology.SynoSIMBL
com.splashtop.streamer-for-user
launchd
/System/Library/LaunchAgents/com.apple.servernotifyd.plist
- com.apple.servernotifyd
/Library/LaunchAgents/com.splashtop.streamer-for-root.plist
- com.splashtop.streamer-for-root
/Library/LaunchAgents/com.splashtop.streamer-for-user.plist
- com.splashtop.streamer-for-user
/Library/LaunchAgents/com.synology.SynoSIMBL.plist
- com.synology.SynoSIMBL
/Library/LaunchAgents/com.synology.SynoSIMBL_RefreshFinder.plist
- com.synology.SynoSIMBL_RefreshFinder
/Library/LaunchAgents/com.wyse.MacCompanion.plist
- com.wyse.MacCompanion
/Library/LaunchAgents/org.macosforge.xquartz.startx.plist
- org.macosforge.xquartz.startx
/Library/LaunchDaemons/com.adobe.fpsaud.plist
- com.adobe.fpsaud
/Library/LaunchDaemons/com.apple.serverd.plist
- com.apple.serverd
/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
- com.microsoft.office.licensing.helper
/Library/LaunchDaemons/com.oracle.java.JavaUpdateHelper.plist
- com.oracle.java.JavaUpdateHelper
/Library/LaunchDaemons/com.senstic.DPA.PocketCamAssistant.plist
- com.senstic.DPA.PocketCamAssistant
/Library/LaunchDaemons/com.senstic.PocketCam.DriverReloader.plist
- com.senstic.PocketCam.DriverReloader
/Library/LaunchDaemons/com.splashtop.streamer-daemon.plist
- com.splashtop.streamer-daemon
/Library/LaunchDaemons/com.splashtop.streamer-srioframebuffer.plist
- com.splashtop.streamer-srioframebuffer
/Library/LaunchDaemons/com.voddler.vnetd.plist
- com.voddler.vnetd
/Library/LaunchDaemons/com.wyse.PocketCloud.plist
- com.wyse.PocketCloud
/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
- org.macosforge.xquartz.privileged_startx
Library/LaunchAgents/com.apple.serveralertproxy.plist
- com.apple.serveralertproxy
Library/LaunchAgents/com.erikhinterbichler.HeraldLaunchAgent.plist
- com.erikhinterbichler.HeraldLaunchAgent
Library/LaunchAgents/com.google.Chrome.framework.plist
- com.google.Chrome.framework.service_process/Volumes/Data_HD/JUSSI/Library/Appli cation_Support/Google/Chrome
Library/LaunchAgents/com.google.GoogleContactSyncAgent.plist
- com.google.GoogleContactSyncAgent
Library/LaunchAgents/com.google.keystone.agent.plist
- com.google.keystone.user.agent
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
- com.macpaw.CleanMyMac2Helper.diskSpaceWatcher
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.scheduledScan.plist
- com.macpaw.CleanMyMac2Helper.scheduledScan
Library/LaunchAgents/com.macpaw.CleanMyMac2Helper.trashWatcher.plist
- com.macpaw.CleanMyMac2Helper.trashWatcher
Library/LaunchAgents/com.synology.CloudStation.plist
- N/A
Library/LaunchAgents/de.gira.os.connect.plist
- N/A
Startup items
/Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring
/Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring.kext/Contents/I nfo.plist
/Library/StartupItems/BRESINKx86Monitoring/BRESINKx86Monitoring.kext/Contents/M acOS/BRESINKx86Monitoring
/Library/StartupItems/BRESINKx86Monitoring/StartupParameters.plist: Permission denied
/Library/StartupItems/ChmodBPF/ChmodBPF
/Library/StartupItems/ChmodBPF/StartupParameters.plist
Bundles
/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component
- net.telestream.wmv.import
/Library/Internet Plug-Ins/DirectorShockwave.plugin
- com.adobe.shockwave.pluginshim
/Library/Internet Plug-Ins/Flash Player.plugin
- N/A
/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
- net.telestream.wmv.plugin
/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
- com.apple.plugin.iPhotoPhotocast
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin
- com.oracle.java.JavaAppletPlugin
/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
- com.microsoft.sharepoint.browserplugin
/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin
- com.microsoft.sharepoint.webkitplugin
/Library/Internet Plug-Ins/Silverlight.plugin
- com.microsoft.SilverlightPlugin
/Library/Internet Plug-Ins/Unity Web Player.plugin
- com.unity.UnityWebPlayer
/Library/PreferencePanes/Box Sync.prefPane
- net.box.sync.preferences
/Library/PreferencePanes/Flash Player.prefPane
- com.adobe.flashplayerpreferences
/Library/PreferencePanes/Flip4Mac WMV.prefPane
- net.telestream.wmv.prefpane
/Library/PreferencePanes/VoddlerNet.prefPane
- com.voddler.VoddlerNet
/Library/QuickTime/Flip4Mac WMV Advanced.component
- net.telestream.wmv.advanced
/Library/QuickTime/Flip4Mac WMV Export.component
- net.telestream.wmv.export
/Library/QuickTime/Flip4Mac WMV Import.component
- net.telestream.wmv.import
/Library/QuickTime/macam.component
- net.sourceforge.webcam-osx.common
/Library/QuickTime/ManyCamVDig_RGB.component
- com.manycamllc.ManyCamVideoDigitizer_RGB
/Library/QuickTime/ManyCamVDig_YCbCr.component
- com.manycamllc.ManyCamVideoDigitizer_YCbCr
/Library/QuickTime/PocketCam.component
- com.senstic.pocketcam
/Library/ScriptingAdditions/SynoCxtMenuSIMBL.osax
- net.culater.SynoCxtMenuSIMBL.osax
/Library/ScriptingAdditions/SynoSIMBL.osax
- net.culater.SynoSIMBL.osax
Library/Address Book Plug-Ins/SkypeABDialer.bundle
- com.skype.skypeabdialer
Library/Address Book Plug-Ins/SkypeABSMS.bundle
- com.skype.skypeabsms
Library/Caches/com.apple.Safari/Extensions/Evernote Web Clipper.safariextension
- com.evernote.safari.clipper
Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin
- com.Google.GoogleEarthPlugin.plugin
Library/Internet Plug-Ins/Picasa.plugin
- com.google.PicasaPlugin
Library/Mail/Bundles (Disabled)/Herald.mailbundle
- com.erikhinterbichler.Herald
Library/PreferencePanes/Gira OS Connect.prefPane
- de.gira.os.connect.prefpane
Library/Widgets/Currency Converter.wdgt
- net.palple.widget.currencyconverter
Apps
/Applications/Dropbox.app
Contents of /System/Library/LaunchAgents/com.apple.servernotifyd.plist (XML document text)
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<dict>
<key>ProgramArguments</key>
<array>
<string>/System/Library/Frameworks/ServerNotification.framework/Resources/serve rnotifyd</string>
</array>
<key>Label</key>
<string>com.apple.servernotifyd</string>
<key>MachServices</key>
<dict>
<key>com.apple.servernotifyd</key>
<string>YES</string>
</dict>
</dict>
</plist>
Font issues: 37
Bad plists
/Library/Preferences/com.apple.serverd.plist
Firewall: On
DNS: 208.67.222.222
Listeners
launchd: afpovertcp
launchd: microsoft-ds
kdc: kerberos
Wi-Fi
link auth: none
Restricted files: 10
Safari extensions
Evernote Web Clipper
Widgets
Currency Converter
Elapsed time (s): 246
I do not know if these are of any use, but I would appreciate educated guesses on where to start for a solution.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Mail app has crashed following ios7.0.2 update
My mail app has crashed following ios7.0.2 update , help?
Same problem, tried a full erase but when trying to restore from data from back up, problem reoccurred.
Tried same process again with full erase and reset but failed, handset now has unknown system error when tryign to restore as new phone. If you reset suggest that do not then try to restore data from back up as picks up the original bug.
Think it is going to have to be a trip to the apple store!! -
Safari (and Mail) crashes when launched after PIXMA MP520 installation
I installed a Canon PIXMA MP520 (printer, scanner, copier). After that Safari (and Mail) crashes when I try to start it.
Can anyone help?
Below is the "crash report" for Safari:
Process: Safari [432]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 3.1.2 (5525.20.1)
Build Info: WebBrowser-55252001~1
Code Type: PPC (Native)
Parent Process: launchd [72]
Date/Time: 2008-07-23 17:09:31.603 +0300
OS Version: Mac OS X 10.5.4 (9E17)
Report Version: 6
Exception Type: EXCBADINSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000002, 0x0000000096109ee4
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.WebCore 0x96109ee4 WebCore::KURL::KURL() + 4
1 com.apple.WebCore 0x96112a3c WebCore::Page::Page(WebCore::ChromeClient*, WebCore::ContextMenuClient*, WebCore::EditorClient*, WebCore::DragClient*, WebCore::InspectorClient*) + 108
2 com.apple.WebKit 0x925a1cd4 -[WebView _commonInitializationWithFrameName:groupName:] + 532
3 com.apple.WebKit 0x925a194c -[WebView initWithFrame:frameName:groupName:] + 204
4 com.apple.Safari 0x00009740 0x1000 + 34624
5 com.apple.Safari 0x0000934c 0x1000 + 33612
6 com.apple.Safari 0x000091a8 0x1000 + 33192
7 com.apple.Safari 0x00009108 0x1000 + 33032
8 com.apple.AppKit 0x941e0b28 -[NSDocument initWithType:error:] + 36
9 com.apple.AppKit 0x941e0270 -[NSDocumentController makeUntitledDocumentOfType:error:] + 268
10 com.apple.AppKit 0x941dfd18 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 256
11 com.apple.AppKit 0x94397c50 -[NSDocumentController newDocument:] + 40
12 com.apple.Safari 0x00008d24 0x1000 + 32036
13 com.apple.Safari 0x00008be0 0x1000 + 31712
14 com.apple.Safari 0x00008b28 0x1000 + 31528
15 com.apple.Safari 0x00008ac4 0x1000 + 31428
16 com.apple.Safari 0x00008a80 0x1000 + 31360
17 com.apple.AppKit 0x941df738 -[NSApplication _doOpenUntitled] + 416
18 com.apple.AppKit 0x941deedc -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 220
19 com.apple.AppKit 0x941de73c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 88
20 com.apple.Foundation 0x91ce5010 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 480
21 com.apple.Foundation 0x91ce4de4 _NSAppleEventManagerGenericHandler + 236
22 com.apple.AE 0x91c09ce0 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 164
23 com.apple.AE 0x91c09be8 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 40
24 com.apple.AE 0x91c099ec aeProcessAppleEvent + 212
25 com.apple.HIToolbox 0x91901028 AEProcessAppleEvent + 52
26 com.apple.AppKit 0x941dc288 _DPSNextEvent + 1156
27 com.apple.AppKit 0x941dba10 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 112
28 com.apple.Safari 0x0000878c 0x1000 + 30604
29 com.apple.AppKit 0x941d56cc -[NSApplication run] + 736
30 com.apple.AppKit 0x941a60d0 NSApplicationMain + 440
31 com.apple.Safari 0x000bdd30 0x1000 + 773424
Thread 1:
0 libSystem.B.dylib 0x949ab264 pread$UNIX2003 + 12
1 libSystem.B.dylib 0x949564ac malloc + 64
2 com.apple.WebCore 0x95bca864 sqlite3PagerAcquire + 4036
3 com.apple.WebCore 0x95f182b4 checkList + 308
4 com.apple.WebCore 0x95f17dd4 sqlite3BtreeIntegrityCheck + 1332
5 com.apple.WebCore 0x95bbcdb0 sqlite3VdbeExec + 34304
6 com.apple.WebCore 0x95bb45d4 sqlite3Step + 1604
7 com.apple.WebCore 0x95bc1604 sqlite3_step + 148
8 com.apple.WebCore 0x95f17500 WebCore::IconDatabase::checkIntegrity() + 160
9 com.apple.WebCore 0x95bc17e8 WebCore::IconDatabase::performOpenInitialization() + 72
10 com.apple.WebCore 0x95b9e8fc WebCore::IconDatabase::iconDatabaseSyncThread() + 220
11 libSystem.B.dylib 0x94997658 pthreadstart + 316
Thread 0 crashed with PPC Thread State 32:
srr0: 0x96109ee4 srr1: 0x0208f030 dar: 0xa03f11ec dsisr: 0x0a000000
r0: 0x00000000 r1: 0xbfffdc20 r2: 0x00315f54 r3: 0x00315f5c
r4: 0x00314660 r5: 0x00000000 r6: 0x00320150 r7: 0x003010b8
r8: 0x00320140 r9: 0x00000000 r10: 0x0000e7a8 r11: 0x00000016
r12: 0x949567d0 r13: 0xa081658c r14: 0xffffffff r15: 0xbffff094
r16: 0xbffff4c8 r17: 0xbffff5b0 r18: 0x00299800 r19: 0x00144570
r20: 0x00000000 r21: 0xa0401ad0 r22: 0xa0401ad0 r23: 0x00299660
r24: 0x00320150 r25: 0x00320140 r26: 0x003010c0 r27: 0x003010b8
r28: 0x003010c8 r29: 0x00315f30 r30: 0x00314660 r31: 0x961129e0
cr: 0x24002228 xer: 0x20000004 lr: 0x96112a50 ctr: 0x949567d0
vrsave: 0x00000000
Binary Images:
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0x182000 - 0x191ffc SyndicationUI ??? (???) <fc04edfeb23291b9da72e772514e418f> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x582000 - 0x67bff3 com.apple.RawCamera.bundle 2.0.7 (2.0.7) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x8fe00000 - 0x8fe30b23 dyld 96.2 (???) <de66a32c822723aa5d6fb93f79e40ae9> /usr/lib/dyld
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0x90028000 - 0x90043ffb libPng.dylib ??? (???) <a0a5ce98fa9fe98fe190c99a3dbbdfa0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
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0x9012b000 - 0x9018bfff com.apple.CoreText 2.0.2 (???) <e5940fddbca517f29b8865c9b02ddff0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x9018c000 - 0x901c1ffb com.apple.LDAPFramework 1.4.3 (106) <d9a3a16b2d468683b68f714d11196d7b> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x901c9000 - 0x904f2fe7 libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
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0x90863000 - 0x9086efff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <ae3dc890a43a9269388301f6b59d3091> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x9086f000 - 0x90877ffb libCGATS.A.dylib ??? (???) <f08869e380cd4b55e14714fe723cbc66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x90878000 - 0x908beff9 com.apple.securityinterface 1.0 (32532) <82a438eff282dd1dc1f803dfd91b5f38> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x908bf000 - 0x908c8fff com.apple.DiskArbitration 2.2.1 (2.2.1) <a389b4c2badce39540f24402f7df35e7> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x90ab7000 - 0x90ac2ffb libgcc_s.1.dylib ??? (???) <ea47fd375407f162c76d14d64ba246cd> /usr/lib/libgcc_s.1.dylib
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0x91135000 - 0x911bafff libsqlite3.0.dylib ??? (???) <f2a33fe2663eab9c7f4806d2cf05b4ee> /usr/lib/libsqlite3.0.dylib
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0x91346000 - 0x91361ffb com.apple.openscripting 1.2.6 (???) <12270fbb14905644f78975f227328a98> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x91362000 - 0x9138cff7 libssl.0.9.7.dylib ??? (???) <5dac2e94552ad76696c35bd6886f5a92> /usr/lib/libssl.0.9.7.dylib
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0x91685000 - 0x916b6fff com.apple.coreui 1.1 (61) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x916b7000 - 0x917ffffb libicucore.A.dylib ??? (???) <dd2fd169aa328f6e97a1d700e5846866> /usr/lib/libicucore.A.dylib
0x91800000 - 0x91881fff com.apple.print.framework.PrintCore 5.5.3 (245.3) <032f772f8169945c1d1b524d96edcef6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x91882000 - 0x918abffb com.apple.shortcut 1 (1.0) <032016a45147a2f3f191ce70187587c9> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x918ac000 - 0x918ccff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x918cd000 - 0x91c06feb com.apple.HIToolbox 1.5.3 (???) <1f08f0263f6037c253e6cfbe69cfc5a0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x91c07000 - 0x91c3cfff com.apple.AE 402.2 (402.2) <0b15a08da8ec38b74fb9dd6e579ed25f> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x91c3d000 - 0x91cb8fff com.apple.SearchKit 1.2.0 (1.2.0) <1b448fbae02460eae76ee1c6883f45d6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x91cb9000 - 0x91cbaff8 com.apple.ApplicationServices 34 (34) <6aa5ee485bb2e656531b3505932b845f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
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0x91f01000 - 0x92336ffa libGLProgrammability.dylib ??? (???) <f032e07d587794af4d4ba1b7dc7b4fd2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x92337000 - 0x92346fff com.apple.DSObjCWrappers.Framework 1.3 (1.3) <897487778bd1c0429fcd88c99c293583> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x92347000 - 0x92348fff libffi.dylib ??? (???) <11b77dbce4aa0f0b66d40014230abd1d> /usr/lib/libffi.dylib
0x92349000 - 0x92386fff libRIP.A.dylib ??? (???) <7e5e8a6305111535e1297a342761ba27> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
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0x93a66000 - 0x93a66ffa com.apple.CoreServices 32 (32) <42b6dda539f7411606187335d9eae0c5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
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0x93e7c000 - 0x93ea7ff7 libauto.dylib ??? (???) <b3a3a4b0f09653bd6d58f1847922b533> /usr/lib/libauto.dylib
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0x93fbb000 - 0x93fbbfff com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x93fbc000 - 0x93fd5ffb com.apple.CoreVideo 1.5.1 (1.5.1) <9b726d9ba75efbaccaed1d34e2f71ea0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94017000 - 0x940d1fff libcrypto.0.9.7.dylib ??? (???) <4ea3d7e9a1c28ac7b17ed80873fe6598> /usr/lib/libcrypto.0.9.7.dylib
0x940ef000 - 0x9419ffff com.apple.QD 3.11.52 (???) <f33191c288897dd4d2e2c4b87bcc09b4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x941a0000 - 0x94915fff com.apple.AppKit 6.5.3 (949.33) <1144a07dd55895f89e44adf80cc151d9> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9492c000 - 0x94953fff libxslt.1.dylib ??? (???) <3700d04090629deddb436aa2d516c56d> /usr/lib/libxslt.1.dylib
0x94954000 - 0x94aedfe3 libSystem.B.dylib ??? (???) <787ea59c19201d04a507b13d2bb3f9ac> /usr/lib/libSystem.B.dylib
0x94aee000 - 0x94bd5fff com.apple.JavaScriptCore 5525.18 (5525.18) <d94ee2a4a7aa244335a4a2a49a5aaeec> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x94c84000 - 0x94f85ffb com.apple.CoreServices.CarbonCore 786.4 (786.4) <07a9bff6abb5dabf362dd2f14d016d36> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x94f86000 - 0x95036fff edu.mit.Kerberos 6.0.12 (6.0.12) <5cf1a9c1d7e526bb9b084013a1722d08> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x95037000 - 0x95044ffb com.apple.opengl 1.5.6 (1.5.6) <9f2c6a226837dae46ced8b28e195210c> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x95045000 - 0x95047ffd libRadiance.dylib ??? (???) <3d70fcb7557347829c96c9753074b3f1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x95048000 - 0x95117fff com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x952b9000 - 0x95353ffb com.apple.ApplicationServices.ATS 3.3 (???) <5c97f539ba68e1143929cd89db390d20> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x95354000 - 0x95395ffb libTIFF.dylib ??? (???) <0d0a3107d26786c3708e6a511d5acec9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x953bb000 - 0x95505ffb com.apple.ImageIO.framework 2.0.2 (2.0.2) <20c50c4b4d09a4cf69fb8732e3d79081> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x955d4000 - 0x957baffb com.apple.security 5.0.4 (34102) <9a5739b5b522f963b320fd71581b9cf5> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x957bb000 - 0x9581dffb com.apple.htmlrendering 68 (1.1.3) <e852db1c007de975fae2f0c2769c88ef> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x9581e000 - 0x9582bfff libCSync.A.dylib ??? (???) <c42bb98d8afc1f2f8ff764d6553dd670> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x9582c000 - 0x95837ff9 com.apple.helpdata 1.0 (14) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x95884000 - 0x958bdfff com.apple.SystemConfiguration 1.9.2 (1.9.2) <1a39075165bf7447fe8be1e93db49346> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x9590c000 - 0x9591fffb com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <dc8dac074f4d19175c5613b35aa529b3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x95920000 - 0x95928fff libbsm.dylib ??? (???) <c1fca3cbe3b1c21e9b31bc89b920f34c> /usr/lib/libbsm.dylib
0x95929000 - 0x959c2fc3 libvDSP.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x959c3000 - 0x95b2fff9 com.apple.AddressBook.framework 4.1.1 (695) <c2da7479f17eecd7a1efd7250afb0aef> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x95b30000 - 0x95b30fff com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x95b9c000 - 0x9627dff3 com.apple.WebCore 5525.18.1 (5525.18.1) <c339884f32c81b029105d8a0243db0ff> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9627e000 - 0x9630dffb com.apple.DesktopServices 1.4.6 (1.4.6) <58211b14d8d8dd52cb249711dc42c52d> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x9630e000 - 0x96332ffb libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x96333000 - 0x963bbfff com.apple.ink.framework 101.3 (86) <66a99ad6bc695390a66dd24789e23dcc> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x963bc000 - 0x96423ffb libstdc++.6.dylib ??? (???) <a4e9b10268b3ffac26d0296499b24e8e> /usr/lib/libstdc++.6.dylib
0x96457000 - 0x9646afff com.apple.LangAnalysis 1.6.4 (1.6.4) <f12db38b92cbf96b024206698434d14d> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9646b000 - 0x96a25fff libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x96a26000 - 0x96b34fff com.apple.PubSub 1.0.3 (65.1.1) /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x96b35000 - 0x96b38fff com.apple.help 1.1 (36) <7106d6e074a3b9835ebf1e6cc6c822ce> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x96bc9000 - 0x96cacfeb libobjc.A.dylib ??? (???) <23a407d7dac6090562827e97bac3cb86> /usr/lib/libobjc.A.dylib
0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylibI turned to AppleCare because it was less than 90 days since I ugraded Mac OS X 10.3 -> 10.5. Final solution was to re-install Mac OS X 10.5 erasing the hard drive totally! That helped, but there is a lot of work trying to re-build my computer (programs and files) as it was before this issue.
-
Mail crashes when I try to open it
On Saturday Mail crashed, and unless I hold down the SHIFT key, it always crashes when I try to open it. When I hold the SHIFT key down, it opens, but crashes as soon as I click a folder
Here is a copy of the error log:
Date/Time: 2006-10-02 18:44:16 -0600
OS Version: 10.3.9 (Build 7W98)
Report Version: 2
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Version: 1.3.11 (622)
PID: 723
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000001
Thread 0 Crashed:
0 libobjc.A.dylib 0x908311e8 objc_msgSend + 0x8
1 com.apple.mail 0x00015988 0x1000 + 0x14988
2 com.apple.mail 0x00015604 0x1000 + 0x14604
3 com.apple.mail 0x0001a180 0x1000 + 0x19180
4 com.apple.mail 0x0001a260 0x1000 + 0x19260
5 com.apple.mail 0x0001b2c4 0x1000 + 0x1a2c4
6 com.apple.mail 0x00041878 0x1000 + 0x40878
7 com.apple.mail 0x00066910 0x1000 + 0x65910
8 com.apple.Foundation 0x90a27a94 nsnotecallback + 0xb0
9 com.apple.CoreFoundation 0x901db118 __CFXNotificationPost + 0x1b4
10 com.apple.CoreFoundation 0x901dfb7c _CFXNotificationPostNotification + 0x340
11 com.apple.Foundation 0x90a258e0 -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x74
12 com.apple.mail 0x00007f70 0x1000 + 0x6f70
13 com.apple.AppKit 0x97e0fbdc -[NSTableView _enableSelectionPostingAndPost] + 0x184
14 com.apple.AppKit 0x97e2fd30 -[NSTableView mouseDown:] + 0xac0
15 com.apple.AppKit 0x97eeaba8 -[NSOutlineView mouseDown:] + 0x2e0
16 com.apple.MessageFramework 0x868c42f0 -[ASExtendedOutlineView mouseDown:] + 0x240
17 com.apple.AppKit 0x97db4590 -[NSWindow sendEvent:] + 0x10e4
18 com.apple.AppKit 0x97da6c3c -[NSApplication sendEvent:] + 0xebc
19 com.apple.AppKit 0x97daf06c -[NSApplication run] + 0x240
20 com.apple.AppKit 0x97e6b764 NSApplicationMain + 0x1d0
21 com.apple.mail 0x0000ed3c 0x1000 + 0xdd3c
22 com.apple.mail 0x0003dc34 0x1000 + 0x3cc34
Removing com.apple.mail.plist from the ~Library:Preferences folder and moving the Mail folder out of the ~Library folder didn't make a difference. I rebuilt the Permissions and ran Disk Utilities with no problems found. My Mail folder is quite large - 284.7 MBThere appears to be something wrong with Mail itself.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you're using, unless this is the version of Mac OS X that came with your computer:
Mac OS X 10.3.9 Combo Update
You may also want to take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
Mail crashing after last update...
Started with (shift) key down, no luck. Went online to my .Mac account and Exchange account and checked for spam that may cause crash. Nothing there anywhere. I use this day in & out, never any issues until I accepted the updates yesterday.
Here's the crash report:
Date/Time: 2007-07-15 07:58:24.499 -0700
OS Version: 10.4.10 (Build 8R2218)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [61]
Version: 2.1.1 (752.3)
Build Version: 33
Project Name: MailViewer
Source Version: 7520300
PID: 873
Thread: 5
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000041
Thread 0:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.HIToolbox 0x92df19b8 RunCurrentEventLoopInMode + 285
4 com.apple.HIToolbox 0x92df10c2 ReceiveNextEventCommon + 385
5 com.apple.HIToolbox 0x92df0f19 BlockUntilNextEventMatchingListInMode + 81
6 com.apple.AppKit 0x93278465 _DPSNextEvent + 572
7 com.apple.AppKit 0x93278056 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
8 com.apple.AppKit 0x93271ddb -[NSApplication run] + 512
9 com.apple.AppKit 0x93265d2f NSApplicationMain + 573
10 com.apple.mail 0x00094df2 0x1000 + 605682
11 com.apple.mail 0x00094d19 0x1000 + 605465
Thread 1:
0 libSystem.B.dylib 0x90047dd7 semaphoretimedwait_signaltrap + 7
1 com.apple.Foundation 0x92892d30 FCONDITION_WAITTIMEOUT + 128
2 com.apple.Foundation 0x92892c7a -[NSConditionLock lockWhenCondition:beforeDate:] + 101
3 com.apple.MessageFramework 0x9a1f1821 -[InvocationQueue _drainQueue] + 210
4 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 2:
0 libSystem.B.dylib 0x90047dd7 semaphoretimedwait_signaltrap + 7
1 com.apple.Foundation 0x92892d30 FCONDITION_WAITTIMEOUT + 128
2 com.apple.Foundation 0x92892c7a -[NSConditionLock lockWhenCondition:beforeDate:] + 101
3 com.apple.MessageFramework 0x9a1f1821 -[InvocationQueue _drainQueue] + 210
4 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 3:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92829d3a -[NSRunLoop runMode:beforeDate:] + 182
4 com.apple.Foundation 0x92829c36 -[NSRunLoop run] + 75
5 com.apple.MessageFramework 0x9a1f65af +[_NSSocket _runIOThread] + 97
6 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
7 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 4:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.MessageFramework 0x9a1f84ff _handleRequestWithTimeout + 3189
4 com.apple.MessageFramework 0x9a1fb31e -[_NSSocket readBytes:length:] + 145
5 com.apple.MessageFramework 0x9a1faf23 _readBytesFromSocket + 69
6 com.apple.MessageFramework 0x9a1fada7 _fillBuffer + 469
7 com.apple.MessageFramework 0x9a1faaf3 -[Connection readLineIntoData:] + 51
8 com.apple.MessageFramework 0x9a1fa99e -[IMAPConnection(MFPrivate) _readDataOfLength:] + 125
9 com.apple.MessageFramework 0x9a1fa566 -[IMAPResponse initWithConnection:] + 126
10 com.apple.MessageFramework 0x9a1fa483 -[IMAPConnection _copyNextServerResponseForCommand:] + 63
11 com.apple.MessageFramework 0x9a202adf -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:] + 240
12 com.apple.MessageFramework 0x9a2015d0 -[IMAPConnection(MFPrivate) _responseFromSendingCommands:count:] + 213
13 com.apple.MessageFramework 0x9a2012a0 _doIMAPLogin + 130
14 com.apple.MessageFramework 0x9a200e42 -[IMAPConnection loginWithAccount:password:] + 235
15 com.apple.MessageFramework 0x9a2008af -[IMAPConnection authenticateUsingAccount:] + 230
16 com.apple.MessageFramework 0x9a1f4e9f -[IMAPAccount connectAndAuthenticate:] + 655
17 com.apple.MessageFramework 0x9a1f4214 _getPotentialConnectionForMailbox + 819
18 com.apple.MessageFramework 0x9a1f3a21 -[IMAPAccount connectionForStore:delegate:options:] + 288
19 com.apple.MessageFramework 0x9a1f3859 -[LibraryIMAPStore connection] + 66
20 com.apple.MessageFramework 0x9a1f3527 -[LibraryIMAPStore openSynchronouslyUpdatingMetadata:] + 204
21 com.apple.MessageFramework 0x9a2b2f96 -[IMAPAccount _synchronizeMailboxesSynchronously] + 627
22 com.apple.MessageFramework 0x9a2b334b -[IMAPAccount synchronizeAllMailboxes] + 56
23 com.apple.MessageFramework 0x9a222169 -[IMAPAccount _synchronizeAccountWithServer] + 1136
24 libobjc.A.dylib 0x90a5cd76 objc_msgSendv + 54
25 com.apple.Foundation 0x927fb3b2 -[NSInvocation invoke] + 932
26 com.apple.MessageFramework 0x9a1e7910 -[MonitoredInvocation invoke] + 128
27 com.apple.MessageFramework 0x9a1f1954 -[InvocationQueue _drainQueue] + 517
28 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
29 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 5 Crashed:
0 com.apple.CFNetwork 0x9102ad29 _FTPStreamSchedule + 121
1 com.apple.CFNetwork 0x9102434e _CFNetConnectionUnschedule + 122
2 com.apple.CFNetwork 0x910242ae httpRequestUnschedule + 64
3 com.apple.CoreFoundation 0x9087bfa9 _CFStreamUnscheduleFromRunLoop + 561
4 com.apple.CFNetwork 0x910193d0 httpRequestRead + 641
5 com.apple.CoreFoundation 0x9087b756 CFReadStreamRead + 285
6 ...apple.AddressBook.framework 0x94e0fd63 -[ABDAVQuery execute] + 744
7 ...apple.AddressBook.framework 0x94e10852 -[ABDAVQuery responseList] + 71
8 com.apple.MessageFramework 0x9a2a9706 -[ExchangeAccount _nonMailboxChildrenOfMailboxWithPath:iisServer:] + 624
9 com.apple.MessageFramework 0x9a2a9a4a -[ExchangeAccount _filterMailboxList:forMailboxWithPath:iisServer:] + 404
10 com.apple.MessageFramework 0x9a224249 -[IMAPConnection listingForMailbox:options:] + 112
11 com.apple.MessageFramework 0x9a223ed4 -[IMAPAccount _listingForMailboxUid:listAllChildren:] + 305
12 com.apple.MessageFramework 0x9a221f26 -[IMAPAccount _synchronizeAccountWithServer] + 557
13 libobjc.A.dylib 0x90a5cd76 objc_msgSendv + 54
14 com.apple.Foundation 0x927fb3b2 -[NSInvocation invoke] + 932
15 com.apple.MessageFramework 0x9a1e7910 -[MonitoredInvocation invoke] + 128
16 com.apple.MessageFramework 0x9a1f1954 -[InvocationQueue _drainQueue] + 517
17 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
18 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 6:
0 libSystem.B.dylib 0x9001a1cc select + 12
1 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 7:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.MessageFramework 0x9a1f84ff _handleRequestWithTimeout + 3189
4 com.apple.MessageFramework 0x9a1fb31e -[_NSSocket readBytes:length:] + 145
5 com.apple.MessageFramework 0x9a1faf23 _readBytesFromSocket + 69
6 com.apple.MessageFramework 0x9a1fada7 _fillBuffer + 469
7 com.apple.MessageFramework 0x9a1faaf3 -[Connection readLineIntoData:] + 51
8 com.apple.MessageFramework 0x9a1fa99e -[IMAPConnection(MFPrivate) _readDataOfLength:] + 125
9 com.apple.MessageFramework 0x9a1fa566 -[IMAPResponse initWithConnection:] + 126
10 com.apple.MessageFramework 0x9a1fa483 -[IMAPConnection _copyNextServerResponseForCommand:] + 63
11 com.apple.MessageFramework 0x9a202adf -[IMAPConnection _copyNextTaggedOrContinuationResponseForCommand:] + 240
12 com.apple.MessageFramework 0x9a2015d0 -[IMAPConnection(MFPrivate) _responseFromSendingCommands:count:] + 213
13 com.apple.MessageFramework 0x9a23cf5c _sendCommandForMailboxes + 567
14 com.apple.MessageFramework 0x9a2b47f3 -[IMAPAccount _fetchUnreadCountsForMailboxUid:recursively:connection:checkForNewMessages:] + 989
15 com.apple.MessageFramework 0x9a2b4abf -[IMAPAccount _fetchUnreadCountsCheckForNewMessages:] + 448
16 libobjc.A.dylib 0x90a5cd76 objc_msgSendv + 54
17 com.apple.Foundation 0x927fb3b2 -[NSInvocation invoke] + 932
18 com.apple.MessageFramework 0x9a1e7910 -[MonitoredInvocation invoke] + 128
19 com.apple.MessageFramework 0x9a1f1954 -[InvocationQueue _drainQueue] + 517
20 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
21 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 5 crashed with X86 Thread State (32-bit):
eax: 0x000000a1 ebx: 0x9087bd86 ecx: 0xa141f11c edx: 0x000000a1
edi: 0x00000000 esi: 0x00000001 ebp: 0xb04a5498 esp: 0xb04a544c
ss: 0x0000001f efl: 0x00010292 eip: 0x9102ad29 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
Binary Images Description:
0x1000 - 0x1b2fff com.apple.mail 2.1.1 (752.3) /Applications/Mail.app/Contents/MacOS/Mail
0x51d000 - 0x51ffff net.culater.SIMBL 0.8 (8) /Library/InputManagers/SIMBL/SIMBL.bundle/Contents/MacOS/SIMBL
0x694000 - 0x69bfff com.mac.bwebster.iPLM ??? (3.2.5) /Users/Gene/Library/InputManagers/iPLM/iPLM.bundle/Contents/MacOS/iPLM
0x6ab000 - 0x6b2fff com.unsanity.smartcrashreports Smart Crash Reports version 1.2.1 (1.2.1) /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports
0x16015000 - 0x1602afff com.apple.Mail.Syncer 1.1.1 (752.3) /System/Library/Frameworks/Message.framework/Versions/B/Resources/Syncer.syncsc hema/Contents/MacOS/Syncer
0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld
0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x901c5000 - 0x90202fff com.apple.CoreText 1.1.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x90229000 - 0x902fffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x9031f000 - 0x90774fff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x9080b000 - 0x908d3fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90911000 - 0x90911fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bd2000 - 0x90bd9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.26 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x90f67000 - 0x90fcffff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x91008000 - 0x91046fff com.apple.CFNetwork 129.20 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x91059000 - 0x91069fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
0x91074000 - 0x910f3fff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x9112d000 - 0x9114bfff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x91157000 - 0x91165fff libz.1.dylib /usr/lib/libz.1.dylib
0x91168000 - 0x91307fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x91405000 - 0x9140dfff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x91414000 - 0x9141bfff libbsm.dylib /usr/lib/libbsm.dylib
0x9141f000 - 0x91445fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x91457000 - 0x914cdfff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9151e000 - 0x9151efff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x91520000 - 0x9154cfff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
0x9155f000 - 0x91633fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x9166e000 - 0x916e1fff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x9170f000 - 0x917b8fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x917de000 - 0x91829fff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x91848000 - 0x9185efff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x9186a000 - 0x91885fff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
0x91890000 - 0x918cdfff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
0x918e1000 - 0x918edfff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x918f4000 - 0x91934fff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x91947000 - 0x919f9fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91a3f000 - 0x91a55fff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91a5a000 - 0x91a78fff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91a7d000 - 0x91adcfff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91aee000 - 0x91af2fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91af4000 - 0x91b7afff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91b7e000 - 0x91bbbfff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91bc1000 - 0x91bdbfff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91be0000 - 0x91be2fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91be4000 - 0x91cc2fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91cdf000 - 0x91cdffff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91ce1000 - 0x91d6ffff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x91d76000 - 0x91d76fff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x91d78000 - 0x91dd1fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x91dda000 - 0x91dfefff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x91e06000 - 0x9220ffff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x92249000 - 0x925fdfff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9262a000 - 0x92717fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92719000 - 0x92796fff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x927d7000 - 0x92a07fff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92b21000 - 0x92b3cfff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92b48000 - 0x92ba0fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92bb4000 - 0x92bb4fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92bb6000 - 0x92bc6fff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x92bd5000 - 0x92bddfff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x92be3000 - 0x92be9fff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x92bef000 - 0x92c80fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x92c94000 - 0x92c98fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x92c9b000 - 0x92cb9fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x92ccb000 - 0x92cd1fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x92cd7000 - 0x92d3afff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x92d61000 - 0x92da2fff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x92dc9000 - 0x92dd7fff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x92dde000 - 0x92de3fff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x92de8000 - 0x930ddfff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x931e3000 - 0x931effff com.apple.opengl 1.5.1 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x931f4000 - 0x9320ffff com.apple.DirectoryService.Framework 3.3 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x9325f000 - 0x9325ffff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x93261000 - 0x93917fff com.apple.AppKit 6.4.8 (824.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93c98000 - 0x93d13fff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93d4c000 - 0x93e06fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e49000 - 0x93e49fff com.apple.audio.units.AudioUnit 1.4.3 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e4b000 - 0x9400cfff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94052000 - 0x94093fff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x9409b000 - 0x940defff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x940e2000 - 0x940f8fff com.apple.CoreVideo 1.4.1 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94107000 - 0x945c3fff libGLProgrammability.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x946f5000 - 0x9473dfff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x947c9000 - 0x947dafff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x947e8000 - 0x94826fff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x94842000 - 0x94851fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94858000 - 0x94863fff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x948af000 - 0x948c9fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94d5b000 - 0x94ea1fff com.apple.AddressBook.framework 4.0.5 (487) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94f2d000 - 0x94f3cfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94f43000 - 0x94f6cfff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x94f72000 - 0x94f81fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x94f85000 - 0x94faafff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x94fb6000 - 0x94fd3fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x952fe000 - 0x953a7fff com.apple.WebKit 522.11 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x95408000 - 0x954aafff com.apple.JavaScriptCore 522.10 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x954d1000 - 0x95967fff com.apple.WebCore 522.12 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x95bc3000 - 0x95bc8fff com.apple.agl 2.6.2 (AGL-2.6.2) /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x95bcc000 - 0x95beffff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x95bf6000 - 0x95c7efff com.apple.syncservices 2.5 (194) /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
0x95e77000 - 0x95eaffff com.apple.PDFKit 1.0.3 /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x964e4000 - 0x964fafff libJapaneseConverter.dylib /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x96ef1000 - 0x96ef1fff com.apple.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x973d8000 - 0x973fafff com.apple.speech.LatentSemanticMappingFramework 2.5 /System/Library/PrivateFrameworks/LatentSemanticMapping.framework/Versions/A/La tentSemanticMapping
0x97cb3000 - 0x97cc0fff com.apple.DMNotification 1.0.4 (37) /System/Library/PrivateFrameworks/DMNotification.framework/Versions/A/DMNotific ation
0x97e52000 - 0x97f29fff com.apple.QuartzComposer 1.2.5 (32.23) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x97fb2000 - 0x97fb2fff com.apple.quartzframework 1.0 /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x9811b000 - 0x98135fff com.apple.slideshow 1.0.4 (1.0) /System/Library/PrivateFrameworks/Slideshow.framework/Versions/A/Slideshow
0x984b4000 - 0x984f8fff com.apple.ISSupport 1.1.2 (16) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x9851d000 - 0x98546fff com.apple.DotMacSyncManager 1.0.5 (156) /System/Library/PrivateFrameworks/DotMacSyncManager.framework/Versions/A/DotMac SyncManager
0x98654000 - 0x98699fff com.apple.PAPICommon 2.5 (131) /System/Library/PrivateFrameworks/DotMacLegacy.framework/Versions/A/DotMacLegac y
0x9a1c0000 - 0x9a1cbfff com.apple.IMFramework 3.1.4 (429) /System/Library/Frameworks/InstantMessage.framework/Versions/A/InstantMessage
0x9a1d5000 - 0x9a341fff com.apple.MessageFramework 2.1.1 (752.3) /System/Library/Frameworks/Message.framework/Versions/B/Message
Model: MacBookPro3,1, BootROM MBP31.0070.B02, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.1.8.5
Bluetooth: Version 1.9.0f8, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Ethernet Adaptor (en2), Ethernet, en2
Network Service: Ethernet Adaptor (en3), Ethernet, en3
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHW2160BHPL, 149.05 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Built-in iSight, Apple Inc., Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 1.5 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
Mac OS X (10.4.9)Please, describe the circumstances under which Mail crashes. As a result of doing what does Mail crash?
Problems arising right after installing a system update are usually the result of the problem already being there, or some filesystem corruption that should have been fixed first, or not having installed the update properly (e.g. applications running while installing it), or having ignored Apple’s “Important: Please read before installing” warnings, etc.
And I wonder whether some of the things you have installed in /Library/InputManagers/ and in ~/Library/InputManagers/ (iPLM in particular) could also have a bearing on this...
Quit all the applications and verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, reinstall any updates that may not have been installed properly. If that’s really the problem (which I don’t know), it may also be necessary to reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with the computer:
About the Mac OS X 10.4.10 Combo Update
Mac OS X 10.4.10 Combo Update for PowerPC
Mac OS X 10.4.10 Combo Update for Intel
After installing the Combo Update, the computer may restart twice and the first restart may take several minutes. This is normal.
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk and back up before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
On my macbook pro, mail crashes before it has fully started up. Same problem if another user tries to launch mail. Moving the mail folder from my library or moving com.apple.mail.plist from preferences doesn't help. A copy of mail.app taken from another computer exhibits the same behavior. Disk utility found nothing wrong with the disc. Top of last entry from the crash log below. Any help much appreciated!
Alex
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [55]
Version: 2.1.2 (753)
PID: 216
Thread: 0
Exception: EXCBADACCESS (0x0001)
Code[0]: 0x0000000a
Code[1]: 0x00400018
Thread 0 Crashed:
0 dyld 0x8fe0d835 ImageLoaderMachO::hasCoalescedExports() const + 9
1 dyld 0x8fe1038f ImageLoaderMachO::parseLoadCmds() + 57
2 dyld 0x8fe130ec ImageLoaderMachO::ImageLoaderMachO[in-charge](char const*, int, unsigned char const*, unsigned long long, unsigned long long, stat const&, ImageLoader::LinkContext const&) + 378It would have been better to post the entire backtrace of the thread that crashed (i.e. up to the next blank line), but there appears to be something amiss with either your Mac OS X installation or with Mail itself.
Not sure what did you verify/repair with Disk Utility. In case that’s not what you did, quit all the applications and verify/repair the startup disk (not just permissions), as described in the following article. BTW, it doesn’t make a difference which disk you startup from to repair permissions; it’s only for repairing the disk itself (i.e. the filesystem) that you must startup from another disk:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you’re using, unless this is the version of Mac OS X that came with the computer:
About the Mac OS X 10.4.11 Update
Mac OS X 10.4.11 Combo Update for PowerPC
Mac OS X 10.4.11 Combo Update for Intel
After installing the Combo Update, the computer may restart twice and the first restart may take several minutes. This is normal.
If the problem persists, and you installed the latest Security Update, you may need to reinstall that as well:
About Security Update 2007-009
Security Update 2007-009 (10.4.11 PowerPC)
Security Update 2007-009 (10.4.11 Universal)
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk and back up before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
Has anyone started to experience crashes in Apple Mail?
I have happily been using InDeve Mail Tags for a few years
The application was updated, I installed and since then Mail crashes seemingly randomly while composing messages or replies
InDev support has been following with me.
The tech guy had me send some logs and noted that the crashes seem involved with JavaScript (not Java)
OF course I have no clue what might use JavaScript.
Wondering if my issue is idiocyncratic or if MAIL perhaps has changed and thus there is now conflicts with some software?
I am trying to check if I have any third party software needing updating which mIght impinge on MAIL.
Suggestions welcome1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.
If you find this comment too long or too technical, read only sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, and a technological fix is not going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
Software of any kind is distributed via BitTorrent. or Usenet, or on a website that also distributes pirated music or movies.
Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, your browser, or anything else.
Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
High-priced commercial software such as Photoshop is "cracked" or "free."
An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
Conditional or unsolicited offers from strangers
A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
You win a prize in a contest you never entered.
Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
Anything online that you would expect to pay for is "free."
Unexpected events
You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an institutional policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither should you assume that you will always be safe from exploitation, no matter what you do. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices. -
Strange "fix" for Mail-crashes?
Hiya. I had the same problems as many others have with Mail crashing soon after hitting the 'get msgs.' button. I tried numerous times and finally came to this discussion group and tried the suggestions offered to no avail. I gave up and DL'd Mozilla's mail-app. After installation and setting, I hit the 'get mail' button and got more than a thousand messages! All of the letters were from the day I set up this Mac a few months ago to the day I crashed. I deleted everything which took a LONG time cuz I had received a lot of music from my brother and that involved quite a few mbs. After the deletions, all was okay for correspondence. That was yesterday and this morning before opening Mozilla, I opened Mail to see if there was any change and to my surprise it worked okay just like before the crashes! I can only assume that somewhere on the Mac or my server those 1000+ letters were never completely deleted and clogged up Mail to cause the crashes. I gave it an enema??? Hope this "fix" helps someone out there. Regards, jym
sydchesson wrote:
So Alex. What is the fix??
SydChesson
I followed what was suggested on:
http://discussions.apple.com/thread.jspa?threadID=1328036&tstart=0
i.e.
**+Along with a standard Repair from Server Admin, this command did it:+**
**+/etc/postfix/post-install upgrade-configuration+**
**+It looks like the OS X upgrade missed a config in postfix that broke imap. I'm not sure how closely this relates to your issue, but hopefully it helps someone. It worked for me.+**
That almost fixed it. Thanks to EEFranklin.
I found that I also had to do a:
sudo postfix reload
Then it all came back happy again.
Cheers,
Syd Chesson -
Mail crashed after update to 4.8
hello,
after updating a 1GHz 17" flat panel iMac from 4.4 to 4.8, OSX Mail crashes immediately at startup. the log says: 'Library not found'. i have a feeling this might have to do with the fact that my system is the Dutch version? anybody any ideas? i tried deleting the plist for Mail, and it seems option-apple-p-r doesn't work!
any help appreciated.
robertHello Robert.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, reinstall the Combo Update for the type of computer and the version of Mac OS X you're using:
About the Mac OS X 10.4.8 Combo Update
Mac OS X 10.4.8 Combo Update for PPC
Mac OS X 10.4.8 Combo Update for Intel
Take a look at the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the startup disk before installing the update, no applications should be running while installing it, and you may experience unexpected results if you have third-party system software modifications (not normal applications) installed. -
Mail crashing, mail.crash.log here
Hi, been having a ton of aggro on the Mail front(Safari too), Mail crashes upon launch, reply, and slow to load if at all. I have corrected permissions, restarted, and trashed as many unneeded emails from my In-Box.
Can anyone make another suggestion?
Cheers, S.
Host Name: FYB-Follow-Your-Bliss
Date/Time: 2006-06-15 12:12:30.876 +0900
OS Version: 10.4.6 (Build 8I127)
Report Version: 4
Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Parent: WindowServer [57]
Version: 2.0.7 (746.2)
Build Version: 2
Project Name: MailViewer
Source Version: 7460200
PID: 303
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0xaa3c4000
Thread 0 Crashed:
0 libobjc.A.dylib 0x90a3e100 objc_msgSend + 32
1 com.apple.mail 0x00080e20 0x1000 + 523808
2 com.apple.mail 0x0008037c 0x1000 + 521084
3 com.apple.mail 0x0008024c 0x1000 + 520780
4 com.apple.mail 0x0009f074 0x1000 + 647284
5 com.apple.AppKit 0x9375aff0 -[NSApplication sendAction:to:from:] + 108
6 com.apple.AppKit 0x9375aff0 -[NSApplication sendAction:to:from:] + 108
7 com.apple.AppKit 0x9375af24 -[NSControl sendAction:to:] + 96
8 com.apple.AppKit 0x9375ae04 -[NSCell _sendActionFrom:] + 156
9 com.apple.mail 0x00057e20 0x1000 + 355872
10 com.apple.AppKit 0x93774e1c -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1020
11 com.apple.mail 0x00057a0c 0x1000 + 354828
12 com.apple.AppKit 0x93774428 -[NSControl mouseDown:] + 536
13 com.apple.AppKit 0x93715c30 -[NSWindow sendEvent:] + 4616
14 com.apple.AppKit 0x936bec74 -[NSApplication sendEvent:] + 4172
15 com.apple.mail 0x000e61b0 0x1000 + 938416
16 com.apple.AppKit 0x936b60b0 -[NSApplication run] + 508
17 com.apple.AppKit 0x937a6bfc NSApplicationMain + 452
18 com.apple.mail 0x00002424 0x1000 + 5156
19 com.apple.mail 0x000a4940 0x1000 + 670016
Thread 1:
0 libSystem.B.dylib 0x90054fc8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90054e24 pthreadcondtimedwait + 676
2 com.apple.Foundation 0x929b15a0 FCONDITION_WAITTIMEOUT + 144
3 com.apple.Foundation 0x929b14bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
4 com.apple.MessageFramework 0x99f1a518 -[InvocationQueue _drainQueue] + 176
5 com.apple.Foundation 0x92932194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002ba68 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9000b0a8 machmsgtrap + 8
1 libSystem.B.dylib 0x9000affc mach_msg + 60
2 com.apple.CoreFoundation 0x907dbb78 __CFRunLoopRun + 832
3 com.apple.CoreFoundation 0x907db47c CFRunLoopRunSpecific + 268
4 com.apple.Foundation 0x92941164 -[NSRunLoop runMode:beforeDate:] + 172
5 com.apple.Foundation 0x9294109c -[NSRunLoop run] + 76
6 com.apple.MessageFramework 0x99f1e8fc +[_NSSocket _runIOThread] + 92
7 com.apple.Foundation 0x92932194 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002ba68 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x9001f5ec select + 12
1 com.apple.CoreFoundation 0x907ee40c __CFSocketManager + 472
2 libSystem.B.dylib 0x9002ba68 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x90054fc8 semaphoretimedwait_signaltrap + 8
1 libSystem.B.dylib 0x90054e24 pthreadcondtimedwait + 676
2 com.apple.Foundation 0x929b15a0 FCONDITION_WAITTIMEOUT + 144
3 com.apple.Foundation 0x929b14bc -[NSConditionLock lockWhenCondition:beforeDate:] + 128
4 com.apple.MessageFramework 0x99f1a518 -[InvocationQueue _drainQueue] + 176
5 com.apple.Foundation 0x92932194 forkThreadForFunction + 108
6 libSystem.B.dylib 0x9002ba68 pthreadbody + 96
Thread 0 crashed with PPC Thread State 64:
srr0: 0x0000000090a3e100 srr1: 0x000000000200f030 vrsave: 0x0000000000000000
cr: 0x44004282 xer: 0x0000000000000004 lr: 0x0000000000080e20 ctr: 0x0000000090a3e0e0
r0: 0x0000000000080e0c r1: 0x00000000bfffe670 r2: 0x00000000aa3c4000 r3: 0x00000000048ba640
r4: 0x0000000090abbe64 r5: 0x0000000000000054 r6: 0x00000000ffffffff r7: 0x0000000000000000
r8: 0x0000000000000001 r9: 0x0000000000000020 r10: 0x0000000090a3c628 r11: 0x000000006f55be64
r12: 0x0000000000016e2b r13: 0x00000000a36e4a28 r14: 0x0000000000000100 r15: 0x0000000000000005
r16: 0x00000000a36d4a20 r17: 0x00000000a36e4a20 r18: 0x00000000048969b0 r19: 0x00000000001aceb8
r20: 0x0000000000000001 r21: 0x0000000000000000 r22: 0x00000000a36e4a20 r23: 0x0000000000487e80
r24: 0x00000000001ad040 r25: 0x0000000004804690 r26: 0x00000000001ad044 r27: 0x00000000bfffe6d0
r28: 0x00000000001ae82c r29: 0x0000000004804690 r30: 0x0000000000000001 r31: 0x00000000048a1b60Hey, you've lasted more than 24 hours! I was starting to believe this was indeed a fonts issue...
Start by verifying/repairing your disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all filesystem issues, if any, reinstall the latest system update using the Combo installer, as well as any Security Updates you had installed afterwards:
Mac OS X 10.4.6 Combo Update for PPC
Security Update 2006-003 Mac OS X 10.4.6 Client (PPC)
Read the following articles for guidelines on how to properly install system updates:
Troubleshooting installation and software updates
Installing software updates
Basically, you should verify/repair the boot volume before installing the update, and no applications should be running while installing it.
Another thing to look at would be third-party utilities that modify or "enhance" the system. Do you have any of these? Go to Apple Menu > System Preferences > Accounts > Login Items. What do you see there? -
Address Book & Mail crash after Security Update 2006 002 1.1
hello,
I recently installed Security Update 2006 002 v1.1 on my iBook G4 and since then Address Book has crashed on launch (also when launching from the Dashboard and from within Mail), and Mail now crashes when pasting text into a new message. I tried repairing permissions with Disk Utility and checking the locations of the apps. So far, nothing's helped.
I've read similar problems on the discussions but haven't found any solutions. If I've missed something, please pass me a link - if not, any ideas?
thank you
scottScott:
The best way to preserve your data, preferences and settings it to do an Archive and Install. When you use that method the installer places your User Folder with the data etc. in a Previous Systems Folder and you retrieve them following the installation. Of course, before any major operation like that it is wise to backup those things, anyway, just in case something goes wrong.
Here are some suggestions on installation:
Tiger: Archive and Install (with a Clean Install Option)
If you have the Full Retail Version of Tiger (computer specific disks for your computer) here is what you do.
1. Warning: Although we will use Archive and Install there is always a risk something can go wrong. As a precaution back up your User Folder and any third party applications you can't afford to lose.
2. Check to see if you have the latest Firmware Update. Note: You must be in OS 9 to update firmware
3. Boot from the install disk holding down the C key.
4. Once booted go to the Utilities Menu and open Disk Utility.
To do a clean install see Notes below
5. Run Repair Disk. If there are problems, run it until no problems are reported. If it reports that it can't repair the problems you might need TechTool Pro or Disk Warrior.
6. While still in Disk Utility run Repair Permissions.
7. Quit Disk Utility and open the Installer.
8. Choose the option to Archive and Install. This saves your data in a Previous Systems folder, which you can retrieve after installation.
9. You might want to Customize and deselect Foreign Language Translations and Additional Printer Drivers to save Hard Drive space.
10. Proceed with installation.
11. After installation is complete computer will restart. Follow prompts and set up computer.
12. Open Disk Utility (Applications > Utilities > Disk Utility) and Repair Permissions.
13. Go online and download updates, or go to Software Update under the Apple Menu and update your OS.
14. Transfer your User Folder from Previous Systems folder.
NOTE (below):
To do a clean install:
Follow steps 1 through 4 above.
a. In Disk Utility select your HD in left panel and Erase in main panel.
b. Be sure Volume Format is Mac OS Extended and the checkbox Mac OS 9 Drivers Installed is checked.
c. Select Options at bottom left in Erase panel. WARNING! This procedure will erase the contents of your entire HDD. Be sure you back up anything you cannot afford to lose!
Select option to zero all data. Click OK. Click Erase.
This process will take a while, so this is a good time to take a long walk or call your mother
d. After HDD is erased resume at No. 7 above.
Post back with any questions or comments.
Good luck.
cornelius
PismoG4 550, 100GB 5400 Toshiba internal, 1 GB RAM; Pismo 500 OS X (10.4.5) Mac OS X (10.4.5) Beige G3 OS 8.6 -
Mail crashes on startup and can't be quitted
Since OS Mavericks Mail is not working. Afert all updates Mail still crashes everytime. That is very annoying Apple!
On startup it shows up for two or three seconds and then crash.
Crashed Thread: 50 -[MFPOPAccount _synchronizeMailboxListWithFileSystem] Displatch queue: NSOperationQueue ...
I have 13 POP3 accounts. Only if I deactivate almost all accounts in system preferences before starting Mail, Mail App starts. Then activation all accounts one after one, Mail works. Puh.
But only untill I want quitting Mail. Guess? Right, Mail crashes. This time:
Crashed Thread: 37 -[MailApp _cleanUpAccount:] Displatch queue: NSOperationQueue ...
Great. I have to reboot my iMac at least two times a day. Spotlight does not find anything because of the index process and so on. Vista was better.
All solutions here did not help me. Also with a fresh V2 Mail folder it is the same! Also deleting preferences did not help.
Can ynone help me?! Thank you very much. Because I don't want actually switch to Outlook.
By the way iCloud notes are also not working (without crash).In the console.app there are lots of lines like the following:
20.03.14 16:19:11,217 Mail[307]: *** Assertion failure in -[MFPOPAccount mailboxForRelativePath:isFilesystemPath:create:], /SourceCache/Mail/Mail-1874/FrameworkTargets/MailFramework/Accounts/MFMailAccount.m:4296
Absolute path passed into -[MFPOPAccount mailboxForRelativePath:isFilesystemPath:create:]: /Netzwerk/Servers/server.network.local/Users/me/Desktop/V2/POP-webxxp1 @ mail.xx.zzz/Deleted Messages.mbox
0 MailCore 0x00007fff9333ac2c -[MCAssertionHandler _handleFailureWithPreamble:description:arguments:] + 141
1 MailCore 0x00007fff9333aa9d -[MCAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 215
2 Mail 0x00007fff936f7345 -[MFMailAccount mailboxForRelativePath:isFilesystemPath:create:] + 204
3 Mail 0x00007fff936f85df +[MFMailAccount mailboxForURL:forceCreation:syncableURL:] + 435
4 Mail 0x00007fff9370a4b3 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke841 + 48
5 CoreFoundation 0x00007fff9425185f __65-[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:]_block_invoke + 111
6 CoreFoundation 0x00007fff9425176e -[__NSDictionaryM enumerateKeysAndObjectsWithOptions:usingBlock:] + 222
7 Mail 0x00007fff9370a3a0 __43+[MFMailbox queueUpdateCountsForMailboxes:]_block_invoke + 270
8 Foundation 0x00007fff91faf0b5 -[NSBlockOperation main] + 75
9 Foundation 0x00007fff91f8e8a1 -[__NSOperationInternal _start:] + 631
10 Foundation 0x00007fff91f8e54b __NSOQSchedule_f + 64
11 libdispatch.dylib 0x00007fff916be2ad _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fff916c27ff _dispatch_async_redirect_invoke + 154
13 libdispatch.dylib 0x00007fff916be2ad _dispatch_client_callout + 8
14 libdispatch.dylib 0x00007fff916c009e _dispatch_root_queue_drain + 326
15 libdispatch.dylib 0x00007fff916c1193 _dispatch_worker_thread2 + 40
16 libsystem_pthread.dylib 0x00007fff91657ef8 _pthread_wqthread + 314
17 libsystem_pthread.dylib 0x00007fff9165afb9 start_wqthread + 13
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