Mail Crashing only when opening Attachments

I have a friend on the white intel imac, 17" screen, all updated to 10.5.7. Her mail keeps crashing only when opening any email with attachments. I have delete the apple.com stuff and reloaded everything. So that is not the problem. Any other solutions ?

The upgrade to 10.5.7 results in a new version of Mail (version 3.6). It is possible that the upgrade process has resulted in a problem with Mail. To determine if the problem is machine wide or isolated to your current login, try creating another user account with the same permissions as that which you are currently using. Login to that account, open Mail, set up your email account, send yourself an email with an attachment and see when you open it without Mail crashing.
If it does crash then the problem is system wide and I recommend that you download the [Mac OS X 10.5.7 Combo Update|http://support.apple.com/downloads/MacOS_X_10_5_7_ComboUpdate] and install that. It is a large file (730Mb).
If it does not crash then the issue is with the other user account rather than being system wide. A possible solution is to do the following:
1. Open finder and Move the folder ~/Library/Mail to the desktop
2. Launch Mail and re-create your email accounts.
3. Import your old messages via the menu option "File" then "Import Mailboxes".
4. Select "Mail for Mac OS X", click Continue.
5. Select the Mail folder from the desktop and navigate to the folder Mailboxes within that folder then click Choose.
6. You will be presented with a list of pre-selected items to import so click Continue and the import will proceed.
If that works and you can successfully open and view messages with attachments then you can delete the Mail folder that you moved to the desktop in step 1.
Chris

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This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
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Mail Crashing only when opening Attachments

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