Mail - delete email button faded as well as junk button

Secondary problem I'm having is that intermittently, the delete and junk buttons fade and I can't delete messages. Rebooting mail typically does the trick. But this is getting frustrating.

First.
What mail provider? (My guess google)
How do you archive?
Is the account an IMAP one?

Similar Messages

  • Mac Mail deleting emails too soon

    Hi everyone,
    I have Mac Mail setup to delete all emails after one month, this includes the Sent, Junk, and Trash.  However Mail is only keeping one week's worth.  I use iCloud as my sole email account.  This issue has been occuring for a few months now.
    Thanks,
    Chris

    In iPad, open settings, Mail settings, select the account in question, click on the advanced tab. Set the to delete message like you want. I think default is 7 days.
    For iPhone, I can't tell you because I don't have one. Probably similar to iPad.

  • How can I set up my email so when I delete mail from my Mac it deletes from my iPhone as well?

    How can I set up my email so when I delete mail from my Mac it deletes from my iPhone as well?

    That is a function of your email account, if it is an Imap account it will sync, if it's a POP account, it won't.
    Who provides your email.

  • What happens to the mail in my iMac after I delete it from my iPhone? Will it be deleted from my computer as well?

    What happens to the mail in my iMac after I delete it from my iPhone? Will it be deleted from my computer as well?

    If they are both using the same iCloud ID (assuming you are running your mail from iCloud), then yes, the email will disappear from your Mac after you delete it from your phone and after your phone sycs with iCloud and your Mac syncs with iCloud.
    I use a windows phone, but it works the same.

  • Unable to delete email from trash bin.  How do I do this?  If I select and chose delete, it doesn't.  What am I doing wrong?  My grand daughte is using my iPad and I don't want her to see some of the mail there.

    Unable to delete email from trash bin.  How do I do this?  If I select and chose delete, it doesn't.  What am I doing wrong?  My grand daughte is using my iPad and I don't want her to see some of the mail there.

    There are two ways that should work. When you are in the trash folder, you can swipe on the email in the list - left to right - and a red Delete button should pop up. Or you can select - Edit - at the top of the list of messages and then select the message and tap delete.
    Not sure exactly how this works - but if you have restrictions enabled - especially since you let your grandchild use the device - that may be restricting what you can do in the mail app. Go to Settings>General>Restrictions. If you have it set to on - turn it off or see if you have mail restricted.

  • I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that (settings/usage) it was using 900  mb. I deleted all my mail, deleted the mail account, and it still says it's using 661 mb. My ipad uses a fraction of that.

    I'm having problems with excessive email usage on my iphone 4/ios 7. Just noticed that it (settings/usage) was using 900+ mb. I deleted all my mail, deleted the mail account, turned the phone off and back on, downloaded any remaining mail on the server to Outlook on my computer, and it still says it's using 661 mb. My ipad uses a fraction of that.
    Background: I recently (December) bought an ipad and set up icloud for contacts and calendar, but NOT mail. My email provider is Verizon. I use computer, iphone, and ipad to check my email; eventually I download it from the server using Outlook on the computer and then delete any remaining emails from the phone and ipad. I can't find info on this problem anywhere.

    Howdy there COUGAR444,
    It sounds like your iPad all of a sudden seems to be restarting out of no where. If you haven't called AppleCare yet, I would start with quitting either the app that seems to be causing the issue, or all the apps if a single doesn't seem to be the culprit. 
    iOS: Force an app to close
    Double-click the Home button.
    Swipe left or right until you have located the app you wish to close.
    Swipe the app up to close it.
    When you have done that restart the device and test the issue again:
    iOS: Turning off and on (restarting) and resetting
    If the issue persists, backup your device to iTunes, then restore it as new and verify that it works. 
    How to erase your iOS device and then set it up as a new device or restore it from backups
    If it does, then restore your backup to either verify it still works and the software just needed reinstalled, or isolate the issue to the backup file itself. 
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • Spotlight & Mail Search Not Working After Deleting email Account's '.OfflineCache' File.  How Do I Get Back to Normal?

    Running OSX 10.7.4 and Mail.5.2.
    One of 3 email accounts was constantly trying, but unable to synch.  The rotating splines were turning non-stop but not synching (other two email accounts worked just fine.)  After doing some searching on the internet, I found several articles about this.  Many included the symptom of the "Recovered Messages" constantly being recovered/generated.  I had noticed that I would get some recovered messages on occaision, but had never noticed it to be problematic.  These articles suggested that the ".OfflineCache" file for that email account had been corrupted or the root of my problem.  So, I deleted the .OfflineCach file as per this article...
    Fix OSX Mail Creating Multiple 'Recovered Message
    Well that got my mail working again.  However, I soon noticed that spotlight no longer works and when I try to search mail, it doesn't work.  It will only return a complete email address/contact; it doesn't search the contents of the email.
    I tried to get spotlight to re-index the hard drive.  However, when I try to drag a folder or volume to it, I get the error:
    Since spotlight and mail search have always worked flawlessly for 5 years, I'm confident this is related to having deleted " .OffflineCache" for that particular email account.  However, it seems strange that mail search won't work for the other email accounts.
    Any other tips for getting spotlight back online?
    How about the .OfflineCache file.  Will Mail restore it, replace it on it's own?
    Any help would be greatly appreciated.
    Also, looking back, not long before this problem started, I was trying to send a single email with numerous pictures ( around 50 or so.)  I forgot to select "medium" for the picture size and it started trying to upload them at full size.  I realized this after a minute or two and cancelled the upload, changed to 'medium' and sent the email with no problem.  I point this out because the "Multiple Recovered Messages" error seems to be related to or being induced by having an excessively large file in the particular mail account's .Offline.Cache file.

    Well, a couple days later and it seems that the .offlinecache has been rebuilt.  Finder, Spotlight, & Mail search all seem to be working normally now! 

  • Apple Mail app crashing when deleting emails - just started

    I opened up mail a bit ago to sort through my usual clutter of new emails.  As I hit delete - Mail crashed, throwing up the typical report box where I can enter what I was doing when the application quit.  I just hit the "delete" button....  Ugh.
    So I typed that, hit reopen, and began again... after about 5 deleted emails, it did it again... sigh. 
    So - what might be a good avenue to pursue in correcting this?

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.

  • HT1694 When I attempt to delete emails my mail crashes.  I have rebooted and synced...still does it.  Any advice?

    When I attempt to delete emails on my iPad my mail crashes.  I have rebooted and synced and it still happens.  Any ideas?

    Close the Mail app in the Task Bar and re-launch.
    Double-click the Home button to reveal Task Bar. Hold Mail app down for a second or two; tap the minus sign to close app.
    If it still doesn't work, try a reset.
    Hold the Sleep and Home button down (together) for about 10 seconds until you see the Apple logo. Ignore the red slider.

  • Mail app glitch? - deleted emails come back!?

    Hi all,
    I upgraded to Mavericks today, and it hasnt been smooth at all for me - no wonder it's FREE. One major problem that I'm having is with the Mail application.
    I have the application connceted to my gmail account. - When I delete emails from my inbox (on my mail application), those deleted mails reppear in my inbox! No matter how many times i try deleting them, they always come back. But, when i go on gmail.com and delete it from there, then it deletes from the mail application inbox as well.
    I hope i made some sense in explaining the problem.
    Solutions? ideas?
    Thanks!

    Some people are having problems with Gmail. I haven't had a problem with it at all. Gmail isn't IMAP, which Mail expects it to be, since that is what Gmail says it is, but it's not. It is Gmail.
    Gmail doesn't have folders or mailboxes. It tags messages with "labels." When a new message comes in, it is tagged with "inbox" and "All Mail." When you remove it from the Inbox, it gets tagged with the new mailbox it was moved into, and the "inbox" tag is removed. That process isn't quite working for some.
    It is likely that something on one end is not doing what it used to do. If Google would just implement a normal IMAP server, there wouldn't be all off this tagging and untagging bs to deal with. My guess is the problem is on Google's end of this as it's server is announcing to the world that it is IMAP and it needs to translate the IMAP requests that it gets from the email clients.

  • Using firefox with yahoo toolbar I cannot access my hotmail button, it locks up my email account, I cannot read/delete emails or log out of account.

    I use the yahoo-firefox toolbar that has buttons you can access from the toolbar, mail etc. I have a button for Hotmail it goes to the account but locks up, it will not let me read/delete emails nor log out of my account. I can access it from another laptop that is not running the same versions of firefox/yahoo toolbar.

    Last but not least, for the site that has the problem:
    When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
    (1) Clear Firefox's Cache
    orange Firefox button (or Tools menu) > Options > Advanced
    On the Network mini-tab > Cached Web Content : "Clear Now"
    If you have a large hard drive, this might take a few minutes.
    (2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
    * right-click and choose View Page Info > Security > "View Cookies"
    * Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
    In the dialog that opens, you can open the site's cookies individually.
    Then try reloading the page. Does that help?

  • HT6030 Having major Mail problems since I updated Maverick on my 27" iMac. Delays deleting emails and moving emails to other folders. Anyone else having this issue? If so, any known fixes?

    I have an iMac that around 3 years old. Just installed Mavericks when it first was released. I also have a Time Capsule (2TB) that runs my network to my other three Apple devices: iPad2, iPhone 5s and a new Apple TV. Having major Mail issues here. Everything is very delayed and extremely slow. Moving emails to other folders sometimes takes a few minutes and the same goes for deleting emails. Delete them and they don't go into the trash for several minutes. It's getting very frustrating to say the least. Mail also quits very often. Mail also will freeze with the little color ball spinning, therefore I would have to force quit Mail. When the errors occur, it's automatically sent to Apple but there hasn't been an update since 10.9.1 that has fixed it. Apparently, that update was only for gmail issues. Anyone having the same problem? Fixes please?

    I have my entire network and all Apple devices setup as IMAP, not POP. If your settings are setup as a POP account on all devices, emails will not erase when deleted on your other devices. Just something to keep in mind. I'm sure you're aware of this but just wanted to throw it out there. Google IMAP vs POP. However, it seems like your having the same issues as I am. I'm going to swing by an Apple store by me and speak to the genius bar and see if they can come up with something or are aware of this issue. Keep you posted.

  • HT1277 can I delete emails from my IPhone and the server as well?

    Can I delete emails from both my IPhone 5 and the server as well?

    It's very easy to do - open up the music app, find the song/artist/album you want to delete and then swipe on it right to left and press 'delete'. Once you have done this it will take up no more space on your device whether it's in the cloud or not.
    If the song is still appearing in the music app with a little cloud next to it then you can stop it from showing by going into settings, music, and turning off 'show all music'. Note that this will remove ALL songs from the music app that have the cloud next to it (the cloud means they are in the cloud, online, but not stored on the device) and if you want to play them you will have to open itunes and redownload it, or change this setting back to on.
    Let me know if you need any more help!

  • Can't delete email messages from some folders in Mail

    I CAN delete email messages from header Folder "MAILBOXES" (drafts, sent, trash); however, there's another folder header below called "ON MY MAC", where I save various emails by dragging them to a subfolder, and when I try to delete these, I get this message:
    "The message '(subject of email)' could not be moved to the mailbox 'Deleted Messages --- On My Mac' The destination mailbox 'Deleted Messages --- On My Mac' does not allow messages to be moved to it."
    The only way to delete from this folder is to hold Control, select from the dropdown Move to, then Trash, and then one of three sub-trash folders (the one that has my email address) -- this is a pain to do.
    Mail is just not working properly any more (I just added 2 other posts - one about crashing, another about all my Fonts missing)
    thank you in advance!

    Colin,
    Have you checked Mail>Window>Previous Recipients for the old address? If not, attempt to "Remove From List" at that location and let us know what happens.
    ;~)

  • I have a  macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I

    I have a  macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I sync my iphone and ipad? (it seems like each is synced only to my laptop, so don't synchronize until I go home and use my laptop.

    POP: yahoo, aol, comcast/time warnder/road runner
    Imap: google, hotmail, and more including icloud.
    If you want to use multiple devices - move to imap, I would even say "exchange", but Google does not support free exchange anymore, since January of that year. So Ironically  Icloud or Hotmail would be my choices right now.
    To find out more about what happens to you, search on Google "difference between pop and imap"

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